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We used to push those registration numbers through the API, but Airbnb and Vrbo no longer accept that information from us, so it has been removed from the feed.
In order to get your registration number properly associated with your listing, you'll need to contact Airbnb directly.
Vrbo had been letting hosts add the registration numbers to the "Local Laws" section of each listing (if applicable), but I'm not certain if they're still allowing that or if you now need to contact Vrbo directly the same as you would Airbnb.
If need be, Vrbo can be reached via email at pm-support@vrbo.com, or you can also try calling them at 877-239-2592. Their hours of availability are 9a-5p M-F CST.
I can only see all my bookings for all my properties together on the "booking" tab, but then I can only edit my rates / changeover rules by moving to the "rate calendar" for each individual home without seeing all the homes together. Seeing all the homes is needed to manage my business while I'm setting rates and rules.
Please combine the two so we can see multiple properties in a booking ribbon with booking details shown if you hover, and ALSO see/change the rates, stay reqts and changeover rules in the SAME view. Potentially you'll need to shorten the ribbon and enlarge the squares to fit more information.
This is needed by folks with multiple properties where we might need to block off dates if one property has a same day turnover and we cannot accommodate more as an example. Or if we want to raise a rate if all our other homes are booked for same date and there is limited availability for demand thus justifying higher rate. There are many ways multiple-property managers use data from the entire inventory to decide on terms for individual rentals within the set.
Going back and forth between bookings and rate calendar is a hassle but do-able with two monitors on a desk. It is extremely difficult to manage on a mobile device which is where many of us work.
[There is no feature in OR to automatically detect if other properties have same day or close in time turnovers and impose rules on other properties to prevent overwhelming housekeeping which is a limited resource. This would also be a good feature to add - a new rule that you can only have so many turnovers in a day and then it disallows more, or arrivals/departures within a specified number of days. It would need to impose a block of sorts and send that to the channel calendars, and automatically unblock if there is a cancellation.]
Many locations require a property to be registered, including the one where I work - Galveston, TX. There is a fee to do so for each property, and the City issues a unique number for each property called a GVR# and it takes the format GVR-x x x x x. I have placed these in the correct space on my listings in OwnerRez, however, they don't "feed" to other platforms like AirBnB and VRBO. The platforms will not publish without this number as they, too, are responsible for ensuring home owner / property manager compliance with the regulations of our City. Wondering if there is a way to have that "feed" when we push a new listing out to the platforms.
I checked with PriceLabs, who mentioned that they do not send LOS (length of stay) pricing to OwnerRez; however PriceLabs does offer a orphan premium option you might use to add on a 1 night stay. They also said that they now have several orphan options, not just one, could that be where the confusion is arising?
PriceLabs seems to indicate you can still add that orphan fee:
Hi Janet,
To clarify to our knowledge Vrbo doesn't have an option of just "pool" through the API, while they do summarize pool amenities to just "pool" on a property 
You'll find that the actual type of pool is broken down one layer deeper under amenities.
~Caleb
One area that I feel like lacks is just the ability to leave comments in the booking. There is a comment box in the overview but it is just a text box with no functionality. It doesn't need to be fancy, but just a chat type option with a chain of messages (leaving the date and the author) would be a significant help to make sure everyone can quickly and easily update the booking with relevant information.
Does GMB still require a google account in order to leave a review? Might not be possible if they still do to have a review left on OR to publish there, but maybe with the upcoming integration things may be more relaxed? Like how VRBO used to be with allowing our direct booking reviews to post there.
Please consider adding the following question to the Widget:
"How did you hear about us?"
This is an invaluable way to find out where our customers are hearing about us. It also allows us to help determine the ROI of our advertising dollars.
I realize this is very much a niche type of request, but we host larger groups of individuals at our vacation property. In addition to the typical "weekly summer vacation rentals", we host corporate meetings, respite get-aways, car show attendees, church groups and so on. Certainly, these groups have a single point-of-contact, but I end-up requesting the email address of everyone attending to email them the digital house guide, arrival instructions and departure instructions (e.g., I do not depend on the PoC to distribute everything everyone needs to know). Is there a way to capture multiple email addresses for a reservation so OR can automatically send triggered emails to multiple people instead of just the PoC? Thank you!!
I just started doing this and am hoping it will help with bookings.
Can you do this for AirBnb?
Yes! We have a support article that can walk you through how to set that up for yourself - https://www.ownerrez.com/support/articles/property-photos-rooms
Can you do this for AirBnb?
Not scheduled yet, but thanks for the nudge!
I meant to set 2nd payment to disallow credit card payment on the 2nd payment (if it is in advance) automatically and just send a reminder to pay by check. I can do that now but I would have to manually edit the rules on every advance booking.
This is already doable, and always has been.
When using the Vrbo API, Vrbo passes the guest's credit card data in when the booking is made. OwnerRez automatically takes the first payment, typically 50% (sometimes 100% if it's a last-minute booking), schedules the second payment at the appropriate time, and sets up the security deposit hold.
But, that second payment is a "smart" payment - it'll only collect whatever balance is due when it fires. So, if the guest mails in a check before then, and you manually record that as an offline payment, the balance will be $0 and no second payment will occur.
Or, if you are confident that you'll be getting payment some other way, you can simply delete the second, scheduled payment from the Transactions tab of that Booking. That leaves it entirely on you to make sure you get that second payment.
Of course, manual payments can be anything, whatever you are willing to accept from the guest - all that matters to OwnerRez is that you record the payment amount you received in Transactions for the Booking.
Vrbo considers API bookings to be handled entirely by OwnerRez - once the booking has been created, you can make any changes you like to it, and Vrbo won't mind.
With credit card costs going up, and more chargebacks than before, it would be nice to have an option to take a deposit (1st payment) only by CC (and that should satisfy vrbo), and make 2nd payment required by check or zelle (aka manual/offline custom instructions) for the bookings X days in advance (example: 60 days or more).
In that case, we already have CC on file for Sec dep.
Doable? Thanks
[This topic has been closed as a duplicate of another topic (Saved Filters in List View)]
[Another topic was closed as a duplicate of this topic (Bookings Filter Default View)]
I have recently been told by VRBO that my homes may not be showing up when someone selects the pool feature because owner rez doesn't have a filter that just says pool. I was told that ownerrez only has heated pool and fenced pool, so if someone searches just pool, my homes won't pop up. Does anyone have a work around for this?
Hello!
I would love to see an additional feature for the discount codes - a way to create a ceiling on the limit.
For example, I would like to offer 10% off my nightly rate UP TO $500.
Current OR only offers a percentage or dollar amount off, not both.
Thanks!
Ditto. The strike api would be an awesome integration.
Unfortunately no, this is not planned for the near future, as there are a great many other more generally helpful accounting improvements already under way and in the roadmap, that would be applicable to all PMs and not just to Xero users.
[This topic has been closed as a duplicate of another topic (Xero Integration)]
I am working on a WordPress site, https://palmwavestays.com/, which uses the OwnerRez WordPress plugin and OwnerRez REST API for Apps. I believe that if OwnerRez offered the following features, it would be easier for developers to integrate OwnerRez widgets and APIs. Options on the property search widget configuration page:
Hi Brooke,
Currently you should be able to set themes via Settings > Theming which you can apply to specific properties. by doing so you can also set different emails to be used per theme. Effectively this should allow you to use specific emails for different regions of properties.
Does this satisfy what you're looking for?
~Caleb
Push notifications is now in development. No release ETA yet, but it is currently being worked on!
Hello! Have there been any updates to this? I did not realize that this was not an option when I first created my OwnerRez account and website for my rentals. I agree with everyone else that time is of the essence when it comes to guest bookings. They will very quickly look elsewhere. An SMS notification is imperative for STR! Thanks!
Hello Maria,
Did you ever get an answer to this? I want the host fee to show under the "Charges Tab" also and not under the "Transaction Tab". At least I don't care if it shows under transactions as long as it is deducting it from the total amount collected so that Quickbooks invoices are correct.
Hi
Any news on an integration with Xero?
Thanks
Keren
