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Was wondering if there was a project in the works for an OwnerRez App. I am a property manager and one of my clients was asking for it so he can look at his bookings with ease instead of going to the website.
If there is one, can you let me know.
Thank you!
[This topic has been closed as a duplicate of another topic (Abandoned Booking Tracking/Recovery/Response)]
[Another topic was closed as a duplicate of this topic (Abandoned bucket)]
Have the same question , is it possible to also send auto message to user: " Don't miss out" and link button "Finish booking"
Thanks for the suggestion, SBF! There is a lot more coming on this, as well as future designs for unifying inquiries and email into our inbox as well.
Just wanted to point out that when you drill in, the message thread/editor does show a property most of the time because of the inquiry, quote or booking that is shown in the sidebar. Most of the time, the message thread from Vrbo occupancies an inquiry, so that initial inquiry will be shown in the sidebar. And the inquiry shows the property name. See here where it shows "at Blue Heaven". Blue Heaven is the property.
You will want to be aware of the limitations on channels & pet fees:
Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.
Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there. We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.
Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.
You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.
Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/
And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees
You should review your house rules on the API settings for Airbnb & Vrbo:
https://app.ownerrez.com/settings/channels
Be sure to include your pet fee info there.
https://app.ownerrez.com/settings/channels
You will want to be aware of the limitations on channels & pet fees:
Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.
Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there. We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.
Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.
You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.
Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/
And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees
You should review your house rules on the API settings for Airbnb & Vrbo:
https://app.ownerrez.com/settings/channels
Be sure to include your pet fee info there.
https://app.ownerrez.com/settings/channels
Vrbo only includes the option to charge for "pets" with no option to enumerate how many pets. You would want to include, in your house rules, if you charge per pet and would have to manually adjust the booking charges and collect that additional payment due
I came here to look for this answer myself!!!
HI All
I read through the forum and did not find this suggestion. Please forgive me if I missed. We have a per pet, per night fee. This does not work with Airbnb. I think that the percentage of rent feature would come very close. The problem is that with this feature, you lose the multiplier, Can you add the pet multiplier function to the percentage of rent feature?
Jerry
Yes, this will happen, looking like later this year.
Editable Tab above Calendar to Add Details such as large events or happenings (Eclipse 2024,etc)
Cleaner Done Checkbox so Door Codes can Activate Early, even better if a trigger goes to guest to let the know the unit is ready
In other words:
When the cleaner is finished, she clicks a box.
Then the door locks activate for the next guest and OR sends an email stating the unit is ready early
This is actually a very timely post, as we are researching what features and improvements would be useful for supporting longer-term stays.
As more and more hosts are forced or choosing to move to mid term stays (28 days + stays) due to regulations, less work per stay, seasonality, etc. I would love to see more functionality added that specifically helps hosts offer mid term stays and still use OR. Would love to see different custom fields, rental agreements, rates, how payments are accepted (ACH options), and more based on type of stay (ST or MT), or how booking is created (Direct vs Channel).
@Adria H
I'm glad to hear things are moving much quicker now for VRBO! Thanks for the update!
They're talking about the end of the year, which - let's be real - probably means early next year. But that's progress at least. :-)
Where in particular? There's CRM > Inbox on the menu?
If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone?
It's not supposed to. If you have a specific example where it did, please send that to the Helpdesk with as much detail as possible (screenshots, etc.) so we can investigate further with Vrbo.
Ok, Ken, I'll try to find an example. It might be hard, because I know about this and so I don't usually send telephone numbers, property addresses, etc to guests through Vrbo.
I've seen that as well Valerie. The problem is, at least for me, is that the VRBO site still shows it as an inquiry and not as booked until a day or two later. It's confusing for guests and has been that way for as long as I can remember. I've had to handle that question a couple of times with guests who get my confirmation but see it as an inquiry.
If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone?
It's not supposed to. If you have a specific example where it did, please send that to the Helpdesk with as much detail as possible (screenshots, etc.) so we can investigate further with Vrbo.
Thanks, Shawn.
I do have another question.....I have noticed that even after a Vrbo booking is confirmed, when communicating with guests through the Vrbo messaging system, Vrbo will redact information such as phone numbers, email addresses, website URLs, etc. This is understandable when communicating with guests before the booking is confirmed but frustrating that they continue to do it after the booking is confirmed.
My question is: If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone?
I like that when using the Airbnb inbox in OwnerRez we can send the link to sign the rental agreement through an Airbnb message, but I don't know if we can do that through the new Vrbo inbox....if the URL will be redacted then we need to continue to send that link to their email inbox as we are currently doing.
That's great news! Sounds like we'll be able to automatically reply within the system to inquiries, is that correct? That would be a huge bonus, especially since we can't do that yet with air b&b
It's a bit complicated under the covers, but this will generally work for all new bookings from June 7. In some cases it will also send to pre-existing bookings, but I would not count on this yet. Until we import historical messages from Vrbo it will be hit or miss.
We recommend keeping your email triggers in place for Vrbo bookings alongside any new Vrbo channel triggers you'd like to add for the present. We will announce in our change log and blog when historical messages have been pulled in, at which point you can more safely rely on Vrbo messages only.
Thank you, I was wondering the same. Is the forecast also being updated? I was checking there to make sure everyone will get codes and such and that was not reflecting that the booking had met the criteria for the listing site even though I have updated the triggers to send to both Air and VRBO.
I am curious if the VRBO messaging only works if the booking was made after the rollout? I have a VRBO guest arriving tomorrow and the check in information went out today at 9am, but only via email. I set it all up yesterday to send via the platform and it didn't go through the platform this morning.
Ok, maybe I missed it, but understand we can now try this out for channel messaging on NEW VRBO bookings only, correct? If so, how do we update the triggers to ensure all NEW VRBO bookings use the Channel message templates with the trigger and OLDER VRBO bookings use the Email Template with Triggers? How do I configure that?
Hi Valerie - the labels are reflecting inaccurately and we're working to update them very soon. "Airbnb" in both of those places should say "Channel." Notice though that that line says 2 listing sites. So it is indeed set up to go to both of those listing sites you have configured. Good eye!
This is great news, thank you for working so hard with Vrbo to get this feature into Beta, I'm excited to use it!
This morning, I changed one of my Airbnb Channel message triggers from "Listing Sites > Only > Airbnb" to "Listing Sites > Only > Airbnb, Vrbo" so that message will be sent to the guest's Vrbo inbox instead of me sending an email with that message to his email Inbox.
After saving that change, the "Description" of that trigger still says "via Airbnb Message" and the "Method" still says "Airbnb".
Does this mean that I need to create a new template and trigger it only for Vrbo instead of altering an Airbnb message and change the trigger to both Airbnb & Vrbo? Or, have the labels on this trigger page just not have been updated yet so show both channels?
Does anyone know if we will need to have a minimum number of properties to integrate to Google Vacation Rentals? And if so, how many?
This is great to hear!!
Few questions:
- Will the formatting requirements/restrictions be the same as AirBnB in VRBO messages
- will any of the system messages (especially interested in the ones related to contract signing) also be automatically sent via messages? Or will that option be selectable without having to manually create a separate trigger/template? I assume things are slightly different from AirBnB because with VRBO we have the blind email which is not available with AirBnB
- will the next priority be integrating email replies/exchanges into the Inbox or Booking messages?
- any update on review sync/uploads?
On a related note, is there any plans on improved guest messaging in regards to the VRBO practice of charging their fees separate? About 25% of my VRBO guests email confused about the two charges on their credit cards and trying to match the quote. Even worse when the VRBO charge goes through (it seems to be charged first) and then the hosts doesn’t - customer insists their credit card has already been charged. This is worse in Europe with their 3D security system. Any chance for the API to give confirmation of payment of host fees before VRBO charges their fee?
keep up the good work!
