Feature Requests

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Booking Report Data - "Booked as of today" 9 replies

Alece
Mar 28, 2023 3:49 PM
Joined Jan, 2020 230 posts

Hey OR team! In my Owners Portal (PM module), the owner dashboard allows financials to be viewed for the current and previous year as either the total amounts ("all time") or the amounts booked as of the current date. The latter allows for a truer apples-to-apples comparison of previous year financial data. 

It would be SO helpful to have this same option when we run our own Booking Summary Report. However, there's no option to select that same type of "booked as of today" comparison. 

Y'all deemed it a beneficial data-point for our homeowners to see. I'd say it's equally a beneficial data-point for us to be able to see across our internal reports as well. 

PM - Recurring Expenses 46 replies

Ken T
Mar 28, 2023 1:43 PM
OR Team Member Joined Aug, 2019 1704 posts

Nope, still what Shawn said - Q3 of this year.

Address Verification 4 replies

Sloanish
Mar 27, 2023 8:50 PM
Joined Jun, 2018 152 posts

Everything is potential....

Melissa has this now.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Jason B
Mar 27, 2023 7:33 PM
Joined Jan, 2021 43 posts

Here are some nice parts about VRBO staying Merchant of Record:

On large five bookings (20k-30k) that gets expensive depending on how you handle refunds for cancellations.   With VRBO as merchant, this goes away.

On large five figure bookings with we process over 250,000 a year in sales taxes that we pay 3% to collect.    With VRBO as merchant, this goes away.

VRBO handles all the sales and lodging tax remittance and compliance.

Lynx 14 replies

Ventura County V
Mar 27, 2023 7:33 PM
Joined Mar, 2022 122 posts

@Jake I

FYI if you want to use the Lynx door code in a message, you need to use the code BXLYNXACCESSCODE

The "BDOORCODE" field will not work.  OR creates a custom field BXLYNXACCESSCODE to store the data from lynx.  If you go to the insert field screen, Booking tab, and search on Lynx it will pop-up for you.

Lynx 14 replies

Ventura County V
Mar 27, 2023 4:40 PM
Joined Mar, 2022 122 posts

Thank you Jake!  I'm setting up my properties now!

Lynx 14 replies

Ventura County V
Mar 27, 2023 4:35 PM
Joined Mar, 2022 122 posts

There already is an open source option that was around $100 per unit per year when I found them a few years ago, but Lynx does provide value for what they charge.  I have them on 6 properties and recommend them.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Ventura County V
Mar 27, 2023 4:30 PM
Joined Mar, 2022 122 posts

Terrific update!  Looking forward to when this gets completed.

PM - Recurring Expenses 46 replies

TopWater Real Estate Team .
Mar 27, 2023 4:22 PM
Joined Mar, 2021 9 posts

Any update?

VRBO Native Messaging in OwnerRez via API integration 129 replies

BlueSky Getwaway
Mar 27, 2023 2:36 PM
Joined Mar, 2022 40 posts

The owner doesn't want the added administration, he prefers to be set up like Airbnb, where they handle the taxes and funds, I like it as well, we have it all set up the way we want other than the messaging issues with VRBO. He only wants the direct bookings coming through us. it's just easier for both of us this way.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Jake & Andrea
Mar 27, 2023 12:09 PM
Joined Jan, 2022 15 posts

@BlueSky Getaway,

Why would you want VRBO (or anyone else) to be the merchant of record?  I don't see any benefit to giving them the financial control, except simpler administration, where VRBO and AirBnB is the same vs direct bookings.

Also, I think you save on the VRBO fees by managing the booking financials yourselft, and OR does a great job enabling that.

Currently I manage my own 3 listings, only, and don't manage others' listings, so my perspective is based on my experience.

VRBO Native Messaging in OwnerRez via API integration 129 replies

BlueSky Getwaway
Mar 27, 2023 11:26 AM
Joined Mar, 2022 40 posts

Thank you for letting me know! I would rather keep them as the merchant of record, the owner and I only want our direct bookings to go through us. So I'm looking forward to when there's at least a choice to only API integrate for messaging only.

VRBO Native Messaging in OwnerRez via API integration 129 replies

PineapplePropert
Mar 27, 2023 10:21 AM
Joined Dec, 2020 1 post

So very excited to hear this; having one platform to reply and receive messages is so time saving!

VRBO Native Messaging in OwnerRez via API integration 129 replies

Shawn H
Mar 27, 2023 9:25 AM
OR Team Member Joined Aug, 2021 289 posts

Will you have to be API integrated with VRBO for it to work? there are a few of us that do not want to API integrate with VRBO for various reasons and that would leave us out.

Hello - yes, Vrbo messaging will require being API integrated. This is based on Vrbo limitations. Vrbo is planning a method where they can stay merchant of record so maybe someday that can help ease the switch to going API. We don't know if it will be this year or not. Possibly not, with all their API work on Messaging and Reviews happening this year.

VRBO Native Messaging in OwnerRez via API integration 129 replies

BlueSky Getwaway
Mar 27, 2023 8:55 AM
Joined Mar, 2022 40 posts

Will you have to be API integrated with VRBO for it to work? there are a few of us that do not want to API integrate with VRBO for various reasons and that would leave us out.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Brandon B
Mar 25, 2023 8:27 PM
Joined Jun, 2021 17 posts

You could text it to them, as well.  I do both typically so they'll check their email once they've read my text.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Tiffany and Doyle R
Mar 25, 2023 7:56 PM
Joined Feb, 2022 3 posts

We use the Schlage Encode with RemoteLock managing codes, integrated with OR doing our automated messaging. It has worked pretty well for us. 

VRBO Native Messaging in OwnerRez via API integration 129 replies

Sloanish
Mar 25, 2023 7:39 PM
Joined Jun, 2018 152 posts

What key code and lock system do you use? Are you happy with it.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Scott and Heidi
Mar 25, 2023 6:16 PM
Joined Mar, 2020 10 posts

Oh man. Can’t wait.  Tired of having guest reaching about their door codes.  Since it is the only communication that goes to their email instead of their message box so they don’t look for it by email.

LEASE AGREEMENT FIELDS: Add the ability to list "All" Adult guest names on Lease Agreement not just the booking guest. 2 replies

BlueMtnCabins
Mar 25, 2023 11:21 AM
Joined Jun, 2016 1159 posts

You can do that using Custom Fileds of Type Booking and make them required. In this example, I use it for a number of adults but you can use for a person's name. Add as many fields as you need per number of adults. 

Email replies from guests 10 replies

Stephen S
Mar 25, 2023 7:50 AM
Joined Jan, 2021 1 post

Adding my voice to the chorus here. When emails automatically go out, guests like to respond with great information. That should be persisted to support recurring bookings and future communications with the guest. 

This feature is needed!  Thanks! 

Lynx 14 replies

Ben
Mar 25, 2023 3:36 AM
Joined Jan, 2020 46 posts

Thanks Jake

Tbh tho, $18 to set the codes a month is extortionate and unjustifiable. I did wonder why they were not being transparent with their pricing.

The upselling can be done via other means.

I’m probably going to wait for an open source type solution that I can install into my existing smart hubs.

Think Seam offer this but sounds complicated to setup.

All the best!

 

Ability to change defaults for adding calendar entries 0 replies

Nat S
Mar 24, 2023 9:02 PM
Joined Oct, 2022 16 posts

Nevermind!

Lynx 14 replies

Jake & Andrea
Mar 24, 2023 5:52 PM
Joined Jan, 2022 15 posts

I only have 3 locks and paying $18/lock/month, annually in advance.  This is much more than RemoteLock and several other options. 

The Lynx support has been excellent.  They also offer messaging and other services (charging to early/late check-in/out, etc.) for an additional fee.  I do not use those.

You can set up master codes for the cleaning and maintenance teams, and one time codes for folks coming in to do one time repairs.

Have been using Lynx since January, 2022 and at the time this seemed to be the best solution.  The initial integration with OwnerRez has been one way from OR to Lynx through iCal calendar.

This new integration promises to pass the door codes from Lynx to OR.  Typically (about 90%) those codes are the last 4 digits of the guest phone number, but not always.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Creekside G
Mar 24, 2023 4:27 PM
Joined Oct, 2022 6 posts

Great news

VRBO Native Messaging in OwnerRez via API integration 129 replies

Shay G
Mar 24, 2023 4:24 PM
Joined Jun, 2019 12 posts

Excellent!  Thanks  for the update!

Add OTA ID API Method 0 replies

Maine Cottage Ke
Mar 24, 2023 3:25 PM
Joined Dec, 2020 13 posts

Add an API method to pull a booking using the OTA's reservation ID.

Lynx 14 replies

Ben
Mar 24, 2023 3:14 PM
Joined Jan, 2020 46 posts

Thanks for letting us know about this. Do you know approx how much it is per lock?

Thanks!

Lynx 14 replies

Jake & Andrea
Mar 24, 2023 2:20 PM
Joined Jan, 2022 15 posts

Lynx has a new integration with OwnerRez which passes the door code back to OwnerRez.  See set up instructions here:

https://support.getlynx.co/hc/en-us/articles/14211270001805-How-To-Add-OwnerRez-Integration-in-Lynx?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5NzY5NTUwLCJ1c2VyX2lkIjoxNDEwMzI1OTQ3NzkwMSwidGlja2V0X2lkIjo5ODgxMSwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2ODIxOTkwODB9.4mnwvAJOGGOcZm7AJvv27heTJieX0lR2VD4qybUSlMs

I just set it up, and presumably will be disabling the iCal integration, once I confirm this is working.

If anyone has set this up and tested it, please comment.

 

PM to have option to add fix monthly fee along with % 1 reply

Ken T
Mar 24, 2023 2:02 PM
OR Team Member Joined Aug, 2019 1704 posts

We have a major accounting update in development which would be a necessary precursor to adding this capability, and then, we do plan to add this option after that.  Most likely later this year.