Latest Activity...
Well, that's cool. Do you know how to set this up on VRBO?
I just got an email with Host updates from VRBO:
Seasonal flexibility: Tailor your cancellation policies by date range
So it looks like they will offer this. Any possibility of our having this available?
Would be great if there was a trigger that was based on if a review had been submitted or not. Would help avoid annoying follow-up messages prompting guests to submit reviews when they already have done so.
And yes, you can always word the follow-ups as 'if you haven't already ...' but in today's world where spam is out of control and I want my messaging to be perceived as valuable and not blocked, I would prefer a way to avoid unnecessary sends.
Good idea?
Okay Thank you for getting back to me!
Hi they’re the ones that directed me here (for new feature requests)….
I think that the issue is mainly with direct bookings because all of the details are broken out in different line items in the charges that go to the client.
The platforms lump everything together so it’s not an issue on the platform side.
I asked DTravel for this as well! Fingers crossed!
I 100% agree. We book 1 and 2 years out for our summers. We are a large home so we do not book 30 and 60 days out. We book 6 months out. We need a second cancellation policy for those off peak times. It does not work for someone to tie up a week in July and then cancel within 60 days no penalty. On the non peak seasons we need more flexibility for a 3 night rental.
Anything that doesn't go into that new sending lane would go into the queue like before and may experience varying levels of queue time before sending.
I do believe system alerts are being factored into the new lane as Paul described above and should be sent instantly as well.
~Caleb
A-Men!
It does appear to be a collection of patches vs a robust account system. I'd love to participate in a planning and then beta team to work through this.
]
I originally posted this framework:
I am currently working through payments reconciliation and have several additions to the list - I am waiting for some clarifications from OR support but clearly there is a lack of understanding of accounting and finance in the development of this integration. As a Accounting and finance professional I am struggling to find the logic in some of the existing functionality and the gaps. I think a working group to identify and prioritize the issues would be very helpful. The only rationale that I can attribute is that the product evolved in stages and the accounting back end was not kept in sync and now there are some disconnects.
@Jenny O, completely understand your requirements and property management accounting is another entire piece of this. This is a big enough issue that there should be a roadmap developed and prioritized. I think this is a situation where the majority of individual users don't have enough understanding of accounting to vote for the right features. They feel the pain but don't necessarily know what the right medicine is.
As users, we would like to know if OR is committed to have a robust accounting solution or not. There have been some great improvements in the last 6 months (AirBnB sync one of them) but they aren't done in completion. As an example, the AirBnB sync is great for real time data but functionally it was a step back from the batch sync. The stripe sync is great but again it is only 80%. Unfortunately, in accounting it either reconciles or it doesn't. When it doesn't the work to go hunting for the discrepancies is extremely tedious.
Don't get me wrong I appreciate the tiresome work from the support team and I always get responses (much appreciated) but it feels like we need an expert in this area that understand the accounting issues and can help guide the prioritization and development.
A working group with video calls to go over items would be extremely productive in my opinion.
Best,
Manel
Is there a target date for availability?
Have you checked the multiple areas that are updated regularly?
Is there a target date for availability?
Can you write in to our Helpdesk and include some specifics as to whether you want this to be direct or which channels & your screenshots?
Thanks Adria
Hi Maged:
For Airbnb, you should be able to roll surcharges into rent.
For Vrbo , if you mark the surcharge as "categorize as a rent. line item"You can also go to Pricing Preferences:
https://app.ownerrez.com/settings/pricingTest those on Vrbo from a guest perspective and for direct bookings, by creating a quote.
Thanks Adria,
But the problem is that rent is still broken out… The guests don’t really care if it’s classified as “rent” or “surcharge”. What they care about is the line item…. And I was thinking of imputing the fee into the “rent” line item….
Unfortunately I can’t include a screenshot over here but even if it’s classified as a rent item it’s broken out as a seperate “rent line item”.
This is one of the most needed features in my opinion. Our peak season on Cape Cod runs from mid June to mid Sep and requires a one week minimum stay with a 90 day cancellation period. For the other 9 months of the year we want our cancellation policy to be much more flexible. Just because VRBO lacks this capability doesn’t mean that Ownerrez shouldn’t enable it for direct bookings or in conjunction with other integrated channels.
No updates on our side yet. Waiting to hear back from Marriott. There is no ETA at this time.
Thank you Jenny, I was using Mail Chimp but they want a paid subscription as they reduced the number of free contacts down to 500... I just found Brevo and exported my list there so will be trying them soon.
I don't send out enough newsletters to justify a monthly subscription so am wanting the free options.
Any updates with this integration? Thanks!
Hi Maged:
For Airbnb, you should be able to roll surcharges into rent.
For Vrbo , if you mark the surcharge as "categorize as a rent. line item"You can also go to Pricing Preferences:
https://app.ownerrez.com/settings/pricingTest those on Vrbo from a guest perspective and for direct bookings, by creating a quote.
If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.
Depending on your payment processor, you could select a security deposit hold rather than a refundable damage deposit and only pay fees if you actually collect against the deposit. This is not an option for Lynnbrook Group.
Even if we could just do it for direct bookings through OwnerRez it would be helpful. I want to do it for the 2024 Solar Eclipse. In general, most places are offering no refunds given that it is a one shot thing. We don't plan on offering channel bookings during that time.
UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?
Make sure all your deposits have been successfully processed. If you see any with errors, you may be able to correct them, or if not, contact our helpdesk and we can assist.
As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?
I'm not sure I understand the issue fully, but reporting is not my strong suit. If using the Direct Remittance feature doesn't improve the report, write in to support and specifically outline the problem report and what it's showing vs. what you expect.
[This topic has been closed as a duplicate of another topic (Changeover gap for select dates only)]
[Another topic was closed as a duplicate of this topic (Specific Day Changeover Restrictions)]
While not specifically applied to holidays, we do have the a change imminent for Spot Rate changeover restrictions which should provide similar functionality: Changeover gap for select dates only
This is a painintheass (PITA) I do now manually on every reservation. This would be a game changer for us! A trigger of conditions to add or remove tags would be incredible!!!!
I think this is the right way to go. I'm good with them arriving or departing on the holiday - we can get it ready a day sooner or clean up a day later - just wouldn't want a flip. so 3 options: no check-ins, no check-outs, no flips. You can choose one or more...
Is it possible to set a number of uses for a discount code? Our old system had a limit field you would specify when setting it up (either a number or no limit). Then if limit 1, and used 1, it disabled it. Maybe that's the feature request?
Isn't there an integration with Mail Chimp and Constant Contact?
I use Brevo but I require my guests to sign up for reservation related communications - this conforms to the CAN-SPAM Act and allows guests to both opt-in and unsubscribe too.
this gets 10 votes from me - I'd love to be involved in the beta of this.
I'd also add the whole expense side of the equation. Currently only income transfers to QB. But expenses, if you use the OwnerRez statements for owners, have to be double entered. Any expense that needs to be rebilled to be an owner we should be able to add to their statement and have the sync transfer it - leaving it in only one entry point.
