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Hi Tasha,
Great news! A few months back, we released Team Access for all users at no additional cost - you no longer need to pay for the PM Premium Feature!
You can read more about Team Access here - https://www.ownerrez.com/support/articles/team-access-overview
You'll notice that there are two options for Team Access available to you - Staff Members and Portal Users.
Portal User Access allows owners (if PM is enabled), cleaners, maintenance staff, etc. to view availability calendars and perform actions like blocking off time or viewing owner statements. Each Portal User gets a separate login, and you can configure access to one or more properties or owners.
Staff Member Access allows complete OwnerRez access. Note that granting Staff Members access gives them access to everything in your OwnerRez account, including bookings, payments, emails, etc. Staff Members are basically a clone of you, and are not restricted by property or role.
If you have further questions, we'd love to hear from you at the helpdesk!
Hey Shawn,
Will we be able to use templates and triggers for automated messaging to guest's vrbo inbox with this update?
Yes, you can leverage Channel Templates (the Airbnb tab was renamed to be Channel) with Booking triggers. We will be adding Inquiry triggers later this year which will be able to be used to auto-respond to Vrbo inquiry channel-based messages.
You can also set up 'Guest type' templates to use manually for Vrbo messaging replies before the conversation is tied to a booking (i.e., it's an inquiry)
Which are then always available in the conversation view to use manually:
I would be nice to have a back to inbox button.
John
Hey Shawn,
Will we be able to use templates and triggers for automated messaging to guest's vrbo inbox with this update?
Haven’t read the release notes yet but will the VRBO integration be available from the conversation tab or only the inbox?
Both (and really from several places)! Clicking on the message in the Inbox takes you to the Conversation view anyway.
Fantastic looking forward to it :)
Fantastic!!! Looking forward to seeing this play out and future releases to pull in historical messages.
Appreciate the update!!
Amazing!
Haven’t read the release notes yet but will the VRBO integration be available from the conversation tab or only the inbox?
Fantastic news! Thank you! Thank You! Thank You!
Any other booking sites in the list for future integrations? Would be awesome to have BDC!
Hi Stacia and Larry! Yes, Booking.com channel messaging is on the roadmap!
Fantastic news! Thank you! Thank You! Thank You!
Any other booking sites in the list for future integrations? Would be awesome to have BDC!
Hello all - great news to share today! Vrbo Messaging is now live as a Public Beta! You can see messages in OwnerRez before the guest books and reply and also after a booking comes in.
Bonus: included also is the creation of inquiries in OwnerRez (without the need to use Email parsing). So you can reply to inquiry messages but also view Inquiry details if they submitted an inquiry for your property. If you use Vrbo email inquiry parsing, it will match with that and only create 1 inquiry in OwnerRez.
We took an extra few weeks because we wanted to be able to add in the bonus. Thanks for your patience! Enjoy!
Read more in the new Vrbo Messaging support article: https://www.ownerrez.com/support/articles/vrbo-messaging
Title says it all, love the new native messaging interface to Vrbo, but... how do I see which property it came from? Needs to be added to the notification email, the inbox interface, the individual message editor. Surprised no one thought of this before.
Also, if available, should add the dates being inquiried about (which may be recorded as part of the inbox message).
When this goes live, will we be able to see what information Google is demanding about our customers and if it's for just people who book through them or for all customers (like they do with car manufacturers)? I'd like to make an informed decision on IF I'll connect with this partner. With Google, the phrase "if you're not the customer, you're the product" has never been more true.
I'm afraid we don't publicly release specific timelines, except to say that the integration is in ongoing testing.
Hey Ken,
As many of the others have stated we're very interested in integrating our properties with Google vacation rentals. Does Owner Rez have an anticipated timeline of Beta or general API release?
Thanks!
The report I use the most is Bookings, to see how the year is doing as compared to the year previous.
Instead of that first row just repeating the numbers of the two rows below it, would be more informative if you displayed the monthly 'dollar difference' indicated by those red/green up and down arrows. Display this dollar difference in red or green font! Just a suggestion...
Hi there,
I had previously subscribed to the PM module, but with this last price increase, it didn't make financial sense any longer. You see, I manage one property for my parents. I never even set up reports, etc. Though, what was most helpful was the access to the calendar for cleaners, my parents (owner), etc. Is there any chance to offer the pm calendar access outside of the pm module? It would be really amazing.
Or, offer the pm module at a reduced rate for one property. I understand needing to pay for it for all properties, but given that ownerrez was created for the individual property owner hosting, it would be awesome to offer a cost effective option.
Many thanks!
Tasha
This sounds so good - would make customer communications much easier
1) Pay for the expense using any of the property accounts then "split" the transaction between the properties. This means on P&L reports, etc, the shared cost was apportioned as per the split. https://support.stessa.com/en/articles/2309046-how-to-split-duplicate-and-merge-transactions
2) Open a separate account for shared expenses, or in your case, "management" expenses. You can have as many accounts as you want, each with its own debit card. Ideally it would be nice if they let you make a General Ledger entry on Dec 31 every year splitting those shared expenses across all properties, but I don't think they do.
Try the Stessa forums for more information
I agree with this feature request 100%. I work in healthcare software. Imagine if a nurse had to look through every patient’s ‘chart’ (booking) to see what was new. Inefficient use of time. Instead, new items (new rx request, new appt request, new portal message, etc) are pushed to the relevant person in a dashboard. This would also solve the problem of finding new vrbo requests because they show up on your calendar.
[This topic has been closed as a duplicate of another topic (Unified inbox feature similar to Lodgify)]
[Another topic was closed as a duplicate of this topic (Ability to log emails in OwnerRez by including a unique BCC email)]
Thanks!
My question is more about general expenses that can't be attributed to a particular property; things that would fall on my management company.
My understanding is that if you're an investor and every expense and income can be placed against a particular home, Stessa works great. However, if you have general expenses that isn't specific to a property, it gets a bit more messy. Not sure if they already addressed it and I just haven't seen the documentation for it yet.
Any update to this?
Does Stessa work well for short-term rentals if you manage for others?
https://support.stessa.com/en/articles/2105533-the-power-of-portfolio-collaborators
Any update to this?
Does Stessa work well for short-term rentals if you manage for others?
Thank you Kent - This is more geared towards emails but that is exactly what I want to avoid is going through every email to get the "critical" information.
This isn't exactly that, but, if you look at your general communication history:
https://app.ownerrez.com/inbox/history/emails
You'll get something not too far different, because just about every event in OwnerRez does generate an email that will appear there.
Wonderful!! Thank you so much!
That is a great idea. It would be also nice to have the widget that goes with it for the website so a guest could easily "log in" to see their reservation details, communications, invoices...
I would like to see if we could have a report and a screen that could provide all the activities that happened in a defined time period in the past. For example, each morning, I would love to be able to go to a "dashboard" screen and see the events of the last 24 hrs, whether it is a new reservation that came in, someone that signed a rental agreement...
Thank you!
