Feature Requests

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Add OTA ID API Method 0 replies

Maine Cottage Ke
Mar 24, 2023 3:25 PM
Joined Dec, 2020 13 posts

Add an API method to pull a booking using the OTA's reservation ID.

Lynx 14 replies

Ben
Mar 24, 2023 3:14 PM
Joined Jan, 2020 46 posts

Thanks for letting us know about this. Do you know approx how much it is per lock?

Thanks!

Lynx 14 replies

Jake & Andrea
Mar 24, 2023 2:20 PM
Joined Jan, 2022 15 posts

Lynx has a new integration with OwnerRez which passes the door code back to OwnerRez.  See set up instructions here:

https://support.getlynx.co/hc/en-us/articles/14211270001805-How-To-Add-OwnerRez-Integration-in-Lynx?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5NzY5NTUwLCJ1c2VyX2lkIjoxNDEwMzI1OTQ3NzkwMSwidGlja2V0X2lkIjo5ODgxMSwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2ODIxOTkwODB9.4mnwvAJOGGOcZm7AJvv27heTJieX0lR2VD4qybUSlMs

I just set it up, and presumably will be disabling the iCal integration, once I confirm this is working.

If anyone has set this up and tested it, please comment.

 

PM to have option to add fix monthly fee along with % 1 reply

Ken T
Mar 24, 2023 2:02 PM
OR Team Member Joined Aug, 2019 1704 posts

We have a major accounting update in development which would be a necessary precursor to adding this capability, and then, we do plan to add this option after that.  Most likely later this year.

VRBO Native Messaging in OwnerRez via API integration 129 replies

Brandon B
Mar 24, 2023 1:30 PM
Joined Jun, 2021 17 posts

So excited to see this come to fruition!  Appreciate the update!

 

Fingers crossed minimal bugs on release :)

Google Vacation Rentals Connectivity Partner 326 replies

Stacia and Larry M
Mar 24, 2023 12:59 PM
Joined Feb, 2021 21 posts

Quick question - will OR integration of a property override the integration of the same property if it’s also being pushed by BDC to Google? Or will it show twice? 

VRBO Native Messaging in OwnerRez via API integration 129 replies

Betsy M
Mar 24, 2023 12:56 PM
Joined Jun, 2017 1 post

That’s great!  Thanks for the ongoing updates!

VRBO Native Messaging in OwnerRez via API integration 129 replies

Shawn H
Mar 24, 2023 12:48 PM
OR Team Member Joined Aug, 2021 289 posts

Hello all - we have some exciting news to share on a Friday. Vrbo is handing us the keys to begin development on native Vrbo Messaging! It will take us some time but we have prioritized this to the top and have kicked off development! Please know we'll get it ready and released as soon as we can. Thanks for everyone's patience and understanding.

MORE BLOG FEATURES REQUIRED: The ability to add tags and the ability to add a comments section, can we consider this? 0 replies

KAY-FAR
Mar 23, 2023 8:02 AM
Joined Nov, 2022 7 posts

After recent follow-up, I found that when using an OR website one does not have the ability to add tags and neither does one have the ability to add the ability for readers to "engage" with the blog via a comments section, please see this.

SAMPLE TAGS IN BLOGS

SAMPLE BOX THAT SHOWS ABILITY FOR COMMENTS ON A BLOG:  Cane we add this ability?

 

LEASE AGREEMENT FIELDS: Add the ability to list "All" Adult guest names on Lease Agreement not just the booking guest. 2 replies

KAY-FAR
Mar 23, 2023 7:53 AM
Joined Nov, 2022 7 posts

On lease agreements, typically adult occupants are jointly and severally liable.  I mention this in my lease agreements, but requesting a way for hosts to be able to capture this on what is a legal document.  If renting long-term and the primary guest bails, hosts should be able to go after all on the lease agreement for damages.  It also helps in general to be able to capture this information legally, especially when a request of government issued IDs are requested for all adult occupants.

Gap night manual override 2 replies

Shannon D
Mar 22, 2023 10:12 PM
Joined Feb, 2022 4 posts

same here.  Is there a temp work around for the gap removal?

I proved automation of open adjacent night offers 4 replies

Manel S
Mar 22, 2023 2:41 AM
Joined Jun, 2022 86 posts

@Chuck, I think your suggestion has great value. Pricelabs has a related feature that let's you define how many days you consider a stranded/stub period and automatically offers a discount on those days.  Your suggestion (if I understand it) it to offer an extra day when there is a free day or two in between bookings. If this could be automated in OR based on rules I do agree it would be an Revenue booster. I'm going to try this manually

 

@OR, even if you created a way to generate quotes for changes to reservations that the customer could accept and charge to card on filer (or push to AirBnB) if accepted it would be great.

Add field for guest nickname 2 replies

Scott J
Mar 22, 2023 2:27 AM
Joined Mar, 2019 215 posts

I'm surprised nobody else is upvoting this one. When guests use their middle names or nicknames instead of their first names, like me, I want all my messaging to address them by that name. Especially with no middle name field, I am left to having to write in notes what their real names are and then put their nicknames in the first name field.

Allow "Limit One Use Per Person" for Discount Codes 4 replies

Scott J
Mar 22, 2023 2:23 AM
Joined Mar, 2019 215 posts

I would expand this to also allow only guests or inquiries with certain tags or conditions, such as a prior guest, if not already available.

I second this!

Google Vacation Rentals Connectivity Partner 326 replies

Scott J
Mar 22, 2023 2:19 AM
Joined Mar, 2019 215 posts

I can't tell if I requested to be added to the Beta group long before or not, but I would like to be if not.

Meantime, I found my property on Google Vacation Rentals, and see that they are being linked to Booking.com instead of my website. Is this Google partnering with Booking.com?

Regardless, when OR gets this set up so that all of its users that want to be are in GVR, will the connection to Booking.com go away so that travelers have only the choice to go to my website and not Booking.com?

Address Verification 4 replies

Paul H
Mar 21, 2023 7:18 PM
OR Team Member Joined Oct, 2019 356 posts

Hi Sloanish,

Thanks for bringing this to our attention!

We integrate with SUPERHOG that provides guest screening which you can read about here:

https://knowyourguest.superhog.com/guest-screening/

They do not include address verification, but they could potentially add this feature.

Ability to filter travelers from Booking, Browsing, or accessing Direct Booking Website. 0 replies

Jason B
Mar 21, 2023 11:50 AM
Joined Jan, 2021 43 posts

We would like to filter the ability to filter travelers from Booking, Browsing, Photos or even just accessing Direct Booking Website based on geography.

Example: Enable the ability to not taking bookings from North Korea or Syria.

You could also block countries like Russia if you disagree with their occupation of Ukraine, or any other potential conflict.

Squarespace Extension (or Widgets/Embed Codes for Property Description, Photos, etc.) 9 replies

Paul W
Mar 20, 2023 3:07 PM
OR Team Member Joined Jun, 2009 864 posts

Beautiful site, Alece!!  Thanks for the ideas.

Preview Vrbo Rates on VRBO API page 3 replies

Shawn H
Mar 20, 2023 2:56 PM
OR Team Member Joined Aug, 2021 289 posts

Hi Chuck - we went ahead and added it to the Actions dropdown on the Vrbo API page (and some other channels) too. Enjoy!

Automatic 5-Star guest reviews for VRBO 14 replies

Tim
Mar 20, 2023 12:02 PM
Joined Oct, 2018 50 posts

I cannot stress enough what a difference this has made to the number of reviews I get in return!!!

Two-Factor Authentification 4 replies

Ken T
Mar 20, 2023 11:46 AM
OR Team Member Joined Aug, 2019 1704 posts

Please write in to the Helpdesk with more details so we can investigate - the 2FA code should be sent to your email automatically.  You may need to check your spam folder though.  And, once you have successfully logged in, you should not need to verify a code on the same device for 30 days.

Automatic 5-Star guest reviews for VRBO 14 replies

Ken T
Mar 20, 2023 11:45 AM
OR Team Member Joined Aug, 2019 1704 posts

I believe we recently got the spec from Vrbo for beta dev and testing.

Trigger For Exact Day of Week Trash Reminders 60 replies

Glenn Moore
Mar 20, 2023 11:44 AM
Joined Nov, 2012 79 posts

Hmmm @sloanish, I am not sure I understand your reply. 

Specifically "...IF you separate this from the bookings".   The whole point of this feature is to be part of the bookings.  For example, I need renters to take the trash out Thursday nights.    If there is a current booking that spans Thursday night, I would like a reminder message to go out to them to take the trash to the road.  This needs to go to the email on the current booking.   If no bookings are present on a Thursday night, then I would not want to send a message (since there are no renters to send a message to).  Therefore I don't see how you could separate this from the bookings.

I think that is the whole point of this thread - to send a reminder to a booking email IF a day of the week is met during their stay.  If I just simply want a weekly email to go out to ...say ... my cleaners, then I can easily set that up in my regular email program or another sort of messaging program as it does not care about bookings or who is currently booking my property.

Glenn

 

Specific Day Changeover Restrictions 3 replies

Scott D
Mar 20, 2023 11:30 AM
Joined Jun, 2022 2 posts

Thanks for the response Ken. Do you have any idea on timing?  I know OwnerRez probably gets hundreds of suggestions.  There is already a place to check boxes for check-in and check-out days and an area to adjust day gaps for changeovers, but just need to have those two together!!  I'm probably over simplifying the code side of it!

Thanks

Trigger For Exact Day of Week Trash Reminders 60 replies

Ken T
Mar 20, 2023 11:09 AM
OR Team Member Joined Aug, 2019 1704 posts

This is planned, hopefully for sometime this year.

Specific Day Changeover Restrictions 3 replies

Ken T
Mar 20, 2023 11:08 AM
OR Team Member Joined Aug, 2019 1704 posts

This is planned, but, not for the immediate future.

Add additional filtering capabilities to CRM Inbox page 3 replies

Ramu Tremblay
Mar 19, 2023 3:54 PM
Joined Jun, 2019 3 posts

It would be tremendously helpful to have additional filtering capabilities on the CRM inbox page.

Right now, if I want to see all sms messages that have come through, I have to manually scroll through page by page on the inbox page.  Adding additional filtering capabilities would simplify things a lot. Filter examples:

-Message type (i.e. SMS)

-Channel (i.e. Airbnb, VRBO, Booking.com, direct, etc)

-Property

Currently these are the only filter options available on the CRM inbox page:

 

Google Vacation Rentals Connectivity Partner 326 replies

GSM Properties
Mar 19, 2023 7:34 AM
Joined Oct, 2022 8 posts

Please add us to the beta test group for Google Vacation Rentals as well if possible. We're very interested in this and have a Google Business Page which we heard may be removed at some point because Google is pushing all vacation rentals this direction. Thanks.

PM to have option to add fix monthly fee along with % 1 reply

SunnySide Homes
Mar 19, 2023 6:30 AM
Joined Jan, 2023 12 posts

At the moment we can only set as % the property manager fees.For some owners,especially the ones who use the property 2-3 months or the year we charge a flat monthly fee on top of the % booking fee.

 

Make the Inbox feature similar to other messaging apps and inboxes 60 replies

Adria H
Mar 18, 2023 3:57 PM
OR Team Member Joined Aug, 2022 160 posts

@Ryan H, you are not wrong, Vrbo API connections were quite slow, about a year ago. Luckily, they are now quite quick, a few days, up to a week, or so, is the norm, depending whether you are adding a new property to an existing connection, or creating a new connection.