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Also important to have the cohost be able to be a team member with guest chat access through OR without exposing all the admin / Financials etc.
This feature has actually been released in beta already. We're working through testing a number of different user scenarios before we automatically upgrade all users into this feature. It should be live for everyone in the very near future!
Hi Adria, How can I become part of the beta with GVR? Longtime Owner rez user!
Thanks!
Susan
Is this in the works? Much needed.
Airbnb House Rules can be set for all properties at once via the Airbnb API Integrations settings, as said above, but can also be set individually for each property by going into Properties > Channel Rules > House Rules, and making sure that "Override Channel API Rules" is selected.
As far as I can tell, OwnerRez unfortunately does not yet offer a field code that can reference these channel rules in message templates. We have 10 Airbnb listings that each require individualized house rules and I currently need to duplicate the channel rules into a custom property field in order to include them in templates. It would be really great if we could get channel field definitions as a feature!
Please allow owners to see a list view of reservations. This is asked for often.
It would be nice to have a way to do custom quotes without having to go into the calendar and change prices. Nice to open the quote and put total rents or price per day. I suggest this gets on the long list,
Just did!
Mary put a vote in =)
As noted, you can indeed set the pre-booking message for your entire Airbnb account, but, not per property. I've moved this to the Feature Request area so it can gather votes.
I deleted my comment
AWESOME news - Thanks!
I was just looking through the forums for this as well!
Inquiry Triggers were released yesterday! They also replaced pre-existing Autoresponders (and can do so much more than email-only Autoresponders could).
They can be used for immediate/event-based responses for channel inquiries from Airbnb, Vrbo, and Booking.com. Learn more here.
Quote Triggers are still on the roadmap so I'll leave this feature request marked 'In Development'.
When we have to "offboard" a property, we have to click on each listing site and remove it from that listing site, then we have to go to the next one... This tends to be very time-consuming. We would like a "single click" to delist our property from multiple listing sites at the same time. This will result in huge time savings.
Likewise, a single click for multiple listing sites would also be helpful...
Hi Jason,
I see the conversation moved away from your point however we wanted to make sure we got a response out to this.
For your algorithm ideas you've mentioned, I'd recommend writing these up as individual suggestions in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez.
The team had some internal discussion revolving your points as well, and the key takeaway appears to be that we'd recommend looking at Mutual blocking as a function as it addresses some of your points.
to summarize Mutual blocking allows you to setup units with individual minimum stay rules and availability rules and only market the STR unit when you reach a certain point. Here's what that may look like,
Physical Property: Mountain Escape
Properties in OwnerRez:
Mountain Escape A: short term rentals, allows 1 day stays
Mountain Escape B: long term rentals min stay is 30 days
Here's our overview article on the subject: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
~Caleb
The "bad review" submissions are currently designed to submit within 3 minutes of the deadline.
Hi all! Has there been any further discussion as to updating this feature to the 5 minute window? It looks like it's still 20 minutes. Thanks!
We actually have a task to do this on our near-term roadmap. Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then send a message to them right then and there. So you can filter the list to the bookings you want > select them all > send message and have it instantly go out. Not sure exactly on timing, but it's part of our overall messaging focus in the next quarter or two.
Great suggestion! One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't. That's not quite a cool/convenient as your icon idea, but just pointing it out in the meantime!
I'm wondering if there is currently a way to (or there is a possibility to add a way to) initiate a trigger via the OwnerRez API or WebHook somehow. Basically- I want to automate a message to a guest two hours after they arrive at the property to check in with them. I can have RemoteLock send me notifications whenever the lock is unlocked, and query the OwnerRes API to figure out the correct location/guest, but there is no way to actually initiate a message. Is there some way to add in WebHook based triggers to initiate actions within OwnerRez? ie: I'd be able to add a trigger that would give me some custom URI that I could hit (and pass the corresponding booking id to) and it'd allow me to schedule an outgoing message to the guest.
I'm not sure I can think of any other direct use cases for this, but there might be some.
+1 for this feature!
This would eliminate delays responding to guests 24/7 and also make communication very efficient when responding to guest calls and quickly get them to digital communication.
You got it - let's get some votes on it: https://www.ownerrez.com/forums/requests/block-nights-after-a-booking-based-on-the-length-of-that-stay-to-allow-time-for-cleaning-after-long-stays#73857
We can do same-day turnarounds with our eyes closed when someone stays for a week. When someone is there for a month, we usually have to close a night to allow enough time for a good deep cleaning.
Feature request:
Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.
Example:
Love that idea, Nathaniel! That might do better as a standalone feature request, as it has a variety of functionalities and uses for people (for all different lengths of stays).
One feature that I would love to see as part of this functionality:
Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.
Example:
We would like to have the ability to send a mass text or email to all booked guests in a specific property or group of properties (ie. One our boutique motels, or all vacation rentals, or all guests in a specific city, etc.). We have had many instances of issues with parking, maintenance needs that will turn off water or electric, emergency situations and the like. Right now we send a message to each guest. We would like to use the message interface and be able to select all booked guests for a specific day and send each of them an individual message/text. We would not want to expose guest information.
Thinking add option for booked guests and then using all of the other message trigger options for properties, when, etc. Add a message box as part of the trigger. Maybe call it a new kind of trigger??
Owners have been frustrated not having a list view. Yes, to list view!
We go through daily to see if our guests have signed the renters agreement and provided ID.
What if there was a way to visually see if an ID has been uploaded and Agreement has been signed. The idea is to place an Icon(s) in the ribbon that indicates the renters agreement and ID have been provided. I have attached a basic image of an idea.
