Feature Requests

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For all of you watching this QuickBooks topic, take a look at our new Deposits & Fee syncing, just released this past week.  There's no product update post about it yet (it will be included in the August 2024 edition), but you can see a support article here that is partially finished:

https://www.ownerrez.com/support/articles/quickbooks-deposits

We're super excited about this new deposit syncing option and hope we have some QB users here that will turn it on and let us know what they like/dislike.

This will now give you to-the-penny deposits in QB with matching payments and fees (ie. adjustments) included. This new deposit syncing requires you to use our Deposits feature to track your incoming payouts and deposits - it's based on that.  If you use Airbnb, Stripe, and/or Lynnbrook, deposits are created automatically for you.  If you don't use those, you need to manually record deposits in OwnerRez which then flow over to QB via this new syncing option.

PS. For those of you wondering, it does not include refunds.  So if you have a deposit that includes a refund, that deposit will be skipped.

PS 2. We are working on adding automatic deposits for Authorize.Net and Converge, so that you get those deposits automatically as well.

I'm going to write to Hipcamp now too.

Hello there, Can you please look into expanding the options where a custom field can be applied. I want to collect ID only from my direct bookings and exclude Airbnb/VRBO. 

As a returning client, I am loving the growth of the unified inbox to include AirBNB, VRBO and Booking.com messages  We have a dedicated Gmail account that we would love to have messages funnel into OR as well.  Is there any update on this?

Add the ability to sort bookings by TAG

Since the roll-out of the new layout, it's been very difficult to navigate scrolling back and forth trying to see all the needed columns in list view even with the black ownerrez nav bar minimized....especially if we use tags.    It would be so helpful if we were able to order the columns the way we need to see them, or hide ones we don't want to see. 
It would even be useful if in the filters we could filter out columns so we can set the default view the way that works for us.

We'd love to take advantage of the new auto-tag feature you just rolled out but doing so will make the view even more difficult to see. 

For example: I don't always immediately need to see the "Status"  or maybe I want to completely hide the "P" column because we don't allow pets. 
I can't see the entire row because in order to scroll down, I either have to only display 20 at a time, or scroll down to the bottom of the 100 I have displayed to find the scroll horizontal scroll bar.   Maybe this isn't a big deal for those who work exclusively from their phones because they can side swipe?   

Bump! I agree.

Any update on this?  When might we have this “this year”? 

Hey David -- I've gotten Zapier to work, however the way OR has their integration with them structured it takes SO MANY ZAPS to complete. (Making it a costly endeavor on the Zapier side.) I wish their integration was more robust so it could be accomplished more simply -- or, as you suggested, a formal integration with OpenPhone would be even more ideal!! 

Please put Marriott integration in the development pipeline.  You risk losing some of your larger luxury PMs without this channel.  Thank you.

I have two adjacent properties that are very similar. Summer 2023 I made one property have a cleaning fee that is rolled into rent (mgmt fee) & the other property show the cleaning fee. I have noticed no substantive difference between the two.

Airbnb is already, often, rolling the cleaning fee into rent so that might be part of it.

We have been performing well, but it's difficult to determine how much of that success is due to the elimination of the cleaning fee.

I plan to continue with this strategy, as I see no reason to change it. At the very least, guests may appreciate not seeing a cleaning fee, even if it doesn't impact the algorithm.

Additionally, I offer mid-stay cleaning for an extra fee. Since I don't list a cleaning fee on Airbnb, I can adjust my offerings to guests without having it compared to a published cleaning fee.

Yes, they are supported for non-API integrated partners.

No, they are not supported yet for API integrated partners.  This takes time to develop.

Same here. I talked with them a week or so ago and they asked if we had seasonal cancelation policies. I told them that OR said they didn't support it because vrbo didn't. They informed me that they did offer that and made it seem like it's been around for a while.

It would be nice to have.

Hi Alece and Joel,

Wondering if there has been an update to this. did it work? And are there any plans to actually do a formal integration with OpenPhone? I know a lot of us use it.

I just had a consultation with VRBO and he said that they now have seasonal cancellation. Does this need to be set in OwnerRez? If so, then how?

It'd be great if an affiliate / Referral marketing integration was possible. I've been checking a couple of software providers and all I tried connect to Stripe, however, since the booking is completed on OR hosted page (not on our own websites) ı'm not sure if they these tools can really track who referred the customer who completed the booking. There is a thank you page possibility but I think the redirection to this page after 20 seconds meaning that if the customer closes the browser before 20 seconds, s/he will not be redirected to thank you page. Wonder if anyone else is using a affiliate / referral software? Any solution ideas for keeping a prefect track of the conversions (bookings completed)?

[This topic has been closed as a duplicate of another topic (Levels of Team Access Permissions)]

[Another topic was closed as a duplicate of this topic (User Access authorities)]

this request is 3 years old now... would be such a nice feature especially since would could use Auto Tagging now as well if we could trigger based on reviews!

This is badly needed and one of the functions I miss from my old PMS.  I want to run a trigger based on a 5 star review, but no review triggers are available as best I can figure.

It seems like a manual option in the guest record then a simple flag for any guest that comes through with same or very similar parameters (i.e. name, email, phone number, address, etc.) would be very simple to implement. Host/owner can determine on their own if they want to force cancel the booking, or not accept. 

Yeah I know. I currently use the Pricelabs one. I just saw this new one had appeared and wondered if anyone else had heard of them.

This is really interesting. Did you notice any boosts in booking? Are you still continuing with this strategy?

We currently integrate with a slew of other dynamic pricing tools, you can read more about those here: https://www.ownerrez.com/integrations#DynamicPricing

Anyone heard of Smartpricing?

https://www.smartpricing.it/en

I spotted them the other day and the information they have looks good so far but as soon as I realised there was no OR integration I stopped researching.

They've got some nice free resources to use as well.

Thank you for all your insight.

I just want to be able to send someone who is celebrating an anniversary a reminder in about 10 months to plan their next anniversary.

All your suggestions sound doable.

It's cleaner for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".

... this would be more complicated than it might at first appear.

No... It's EASIER for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".

"... this would be more complicated than it might at first appear."

It is actually not as complicated as it might first appear. It would be very easy to restrict later messages to a particular template format ie, they include the following attributes or they won't be sent:

1. Don’t use false or misleading header information. (This is all automatic.)
2. Don’t use deceptive subject lines. (Explain the requirements to your users. If they violate them - they only way you'll know is if you get a complaint, because it is all complaint driven, and complaints can be through a mandatory form link included in the template - they lose their access to the feature. You control access to various features of OwnerRez based on the user subscription, so the mechanisms for this are already in place.)
3. Identify the message as an ad. (Built into the template.)
4. Tell recipients where you’re located. (Built into the template.)
5. Tell recipients how to opt out of receiving future marketing email from you. (Built into the template.)
6. Remember that subscribers and members can opt out of marketing emails, too.
7. Honor opt-out requests promptly. (When the guest opts out, it changes or assigns a mandatory tag [without user intervention or ability to change it] on the booking and future emails aren't sent.)

You can read the details here: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business

REALLY... this is NOT onerous, and could be built into Templates made specifically for the purpose by OwnerRez, whereby the email being sent uses the "post 30-day" template or it doesn't go out. The trigger could be mandatorily booking related so emails are only sent once per booking, which eliminates 'mass' messaging.

It is actually not that hard to meet these requirements.

Considering all of the 'dancing' OwnerRez programmers do to meet the requirements of the big listing sites, this is a piece of cake by comparison. Whether you can do it is not a question.

It is a matter of will, and the desire to put your customer's needs first, that determines if this happens or not.

Not even allowing your users to vote for this feature and give you an honest indication of the desire for it is very bad form. You can't claim to put your customers first when you refuse to even listen to them about a topic and gauge their desire for something. At least you could be finding out in an honest manner how much desire there is for such a feature. That's not the same as agreeing to do it.

I am also interested in any potential future advancements in this area.  Guest replies to SMS text messages coming right to our cell phone would help us reply to guests in a timely manner, especially when it’s an opportunity for service recovery.  

we had originally setup email filtering rules to automatically forward applicable emails to our Verizon cell numbers (##########@vtext.com) which initially worked great.  We have been noticing very long delays recently in receiving the text, sometimes as long as 24 hours.  When discussing with Verizon, they let us know the @vtext.com service is being discontinued so we should not expect any improvements.  

we did setup the OwnerRez push notifications that are helpful, but it would be ideal to either be able to customize the push notification sounds or being able to receive an SMS text.  With an SMS text, we can customize the notification sound to be unique and loud to get our attention and respond promptly.  

Any future advancements in this area would be greatly appreciated!

Ryan

100% agree Robert. I simply don't understand why this isn't a working function in OR.

I think it's because the powers that be are too focused on integrations and not on making simply good software that functions independently of the tune listing sites force them to play.

I've literally had OwnerRez support staff laugh at the idea that guests don't know what they want and that we should easily be able to provide them with options. Then they went on to tell me that the 'OwnerRez' process (which they genuinely believed was better) was to make the guest go backwards through the sale cycle and submit additional requests for various alternatives that they may want.

How can they do that when they don't know what the alternatives are, and we've done nothing to inform them of them?