Feature Requests

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Schlage Encode 108 replies

Sheila H
May 24, 2023 10:39 AM
Joined Mar, 2022 3 posts

We also use Schlage Encode at our properties and would love to see this feature added,. 

Payment type surcharges & discounts 12 replies

Tim K
May 24, 2023 10:27 AM
Joined Jul, 2017 79 posts

This used to be a thing, before it was removed. At the time of its removal (late 2020), there was a mention of a possible future means of adding an automated surcharge or discount based on payment type. Has there been any further discussion of this subject?

https://www.ownerrez.com/blog/out-with-the-old-in-with-the-new-last-quarter-cleanup#ccfees


In the future, will there be an automated fee based on guest selection?

There is a new method we have discussed building that will add a processing fee on to the booking based on the credit card payment made at the time the credit card is run.  This method should be much more intuitive on all sides because it simply increments the payment at the time it's run and the guest understands that there's a fee added on.  On the booking charges, a special Processing Fee will show below the taxes.  To be clear, this has only been discussed, not developed or scheduled for engineering.  We have no ETA on that yet, but we may release it in the future.

 

Built-in AI (similar to ChatGPT) 38 replies

sunchic vacation
May 24, 2023 9:31 AM
Joined May, 2021 21 posts

Thought I'd see what Chat GPT had to say about this 

ChatGPT

 

"When someone expresses concerns about AI replacing human labor and its potential negative impact, it's important to acknowledge their perspective and provide a balanced view on the topic. Here's a response you can use:

"I understand your concerns about AI replacing human labor and the potential negative consequences it might have. It's natural to be cautious about technological advancements and their impact on the job market. However, it's important to consider both the challenges and the opportunities that AI brings."

"While AI has the potential to automate certain tasks and roles traditionally performed by humans, it also opens up new possibilities and can lead to job creation in other areas. Throughout history, technological advancements have often resulted in shifts in the job market rather than complete job elimination. While some jobs may become obsolete, new roles will emerge that leverage human creativity, critical thinking, emotional intelligence, and problem-solving skills."

"Moreover, AI has the capacity to enhance human productivity and efficiency. By automating repetitive or mundane tasks, it frees up human workers to focus on more complex and meaningful work. AI can assist in decision-making processes, provide valuable insights, and contribute to innovation and growth in various industries."

"To ensure a positive future with AI, it's crucial to prioritize reskilling and upskilling efforts. By investing in education and training programs, we can equip individuals with the necessary skills to thrive in an AI-driven world. Additionally, fostering collaboration between humans and AI systems can lead to powerful synergies, where humans and machines complement each other's strengths."

"It's also essential to address ethical considerations and ensure that AI is developed and deployed responsibly. This includes transparent decision-making processes, accountability, and safeguarding against biases or discriminatory outcomes. As we navigate the path forward, it's crucial to strike a balance that maximizes the benefits of AI while minimizing potential drawbacks."

"In summary, while AI may lead to changes in the job market, it's important to approach this transformation with a proactive mindset. By embracing the opportunities AI presents and adapting our skills and knowledge accordingly, we can navigate these changes and shape a future where humans and AI work together for mutual benefit."

Remember, this response aims to provide a balanced perspective, but it's essential to engage in an open and respectful conversation to understand the concerns and perspectives of others."

Schlage Encode 108 replies

JKS Abbott Group
May 24, 2023 9:30 AM
Joined Nov, 2022 1 post

100% Agree this would be an awesome feature. We have a dozen properties with this lock. Having the ability to have it integrated in OR would be a significant feature/function  value add!

Schlage Encode 108 replies

Kenjana Properti
May 24, 2023 9:06 AM
Joined Mar, 2022 3 posts

OwnerRez, any updates on direct integration? How many votes are needed? Thank you! 

Filtering reviews on keywords or tags and displaying 0 replies

Ventura County V
May 23, 2023 9:55 PM
Joined Mar, 2022 122 posts

Is there a way to create a filter for the reviews so that all reviews which mention the host could be displayed in a widget?

 

I'd like to put this on a webpage for my PM business.

 

Thanks,

Ryan

VCVR

Trigger criteria: no review posted 6 replies

Shawn H
May 23, 2023 7:55 PM
OR Team Member Joined Aug, 2021 298 posts

Hi Donaven - this hasn't been released. More trigger criteria additions are on the development list but not on the 2023 roadmap at this time.

Built-in AI (similar to ChatGPT) 38 replies

Tim
May 23, 2023 6:25 PM
Joined Oct, 2018 51 posts

I hate everything to do with AI, and I am a high-tech geek in networking & communications technology industry.

All it will do is make big tech companies richer, and enable businesses (large and small) to eliminate workers. Blue-collar workers who need jobs.

What will we do when there are no jobs?  Will AI feed the masses?

Do you (a successful businessperson) want to pay more taxes to pay unemployment and welfare to all the people who lost their jobs?

Do you want to live in a welfare state?

I'm just saying, think about the ethical and practical aspects of AI before you get all excited like it's a new Christmas toy.

I'll get off my soapbox now.

Set Custom Cancellation Policy by channel 6 replies

Austin G
May 23, 2023 5:07 PM
Joined Feb, 2023 14 posts

I see the need for this.

I have a referral partner that sends me leads to my direct booking website, but my referral partner has specific cancellation policies that I must adhere to. These policies are more lenient that what I have for non-referral direct booking as well as Airbnb/VRBO.

So I'd want a specific cancellation policy based on referral source/code. Otherwise, it'll be a lot of work to orchestrate cancellations based on the referring source.

Thanks!

 

-Austin

www.smokymountainslodge.com

Schlage Encode 108 replies

Austin G
May 23, 2023 5:00 PM
Joined Feb, 2023 14 posts

Schlage Encode is the #1 recommended smart lock for vacation rentals...they are everywhere.

If I had a direct integration, that would make it so much easier for me. I'm currently forced to use a 3rd party (Jervis) when I'd rather just integrate directly. 

 

-Austin

www.smokymountainslodge.com

Built-in AI (similar to ChatGPT) 38 replies

Austin G
May 23, 2023 4:57 PM
Joined Feb, 2023 14 posts

I'd love to see this too! Would be great to get some intelligent AI to do auto-responses. This has been the big competitive advantage of hospitable, since they've been very strong with messaging/AI.

- Austin

www.smokymountainslodge.com

Google Vacation Rentals Connectivity Partner 326 replies

Austin G
May 23, 2023 4:17 PM
Joined Feb, 2023 14 posts

+100% to the Google Vacation Rentals. This will really differentiate my cabin from many others on the Google Maps view and hugely increase direct bookings.

I run my direct booking site on a self-managed WordPress site and utilize the OwnerRez widgets: www.smokymountainslodge.com

PLEASE add me to the beta!! I'd love to test and add feedback. Thanks!

VRBO Native Messaging in OwnerRez via API integration 129 replies

Aunger Vacation
May 23, 2023 3:26 PM
Joined Apr, 2021 57 posts

Hi, there OwnerRez and the team just got this as FYI from uplisting. Looking forward to hearing about OWNERREZ :) 



SEASONS - Add ability to copy seasons 4 replies

Randy H
May 23, 2023 1:28 PM
Joined Jun, 2019 57 posts

I have many properties that due to various reasons have unique seasons. 

Mostly because owners block dates that do not adhere to any sort of schedule

As a result I end up with all sorts of exceptions to seasons and with 37 properties

it becomes quite a task keeping up with them.

I have come to the conclusion that I almost need a set of seasons for every property.

It would be great if I could just copy the seasons from property to property.

For example

Unit 304 has the following.  Unit 305 is probably very similar with a couple of tweaks.

If I could just BATCH COPY 304 seasons to 305 that would be a huge timesaver.

 

Merge Calendars 2 replies

Shannon J
May 23, 2023 8:04 AM
Joined May, 2023 2 posts

I am a cleaner with limited access to 3 different hosts' calendars.  It is time consuming to toggle between multiple calendars.  Can a "merge calendars" feature be added, only viewable to me?  

Photo Performance/Conversion Report 0 replies

Honeyland Homes
May 22, 2023 6:02 PM
Joined Jul, 2022 3 posts

I'd love to see a feature that shows me which main photos have the highest number of booking conversions. I'd also love to see what the "headline description" was at the time of booking.

Being able to sort or filter these results by season or months would be helpful too. For example, maybe I find out that an indoor photo of our fireplace performs better during the winter season but not as well during the Fall because there was an unexpected heat wave that month.


Please enable the ability for TEAMs to view conversations, but NOT edit or respond. Read only access. 0 replies

PM Company L
May 22, 2023 4:57 PM
Joined Jun, 2021 7 posts

Please enable the ability for TEAMs to view conversations, but NOT edit or respond. Read only access.

MAP widget for WP plugin 4 replies

Libby A
May 22, 2023 2:43 PM
Joined May, 2023 2 posts

I'm aware of Google Map capabilities, but OZ creates one map and automatically adds every new property that is added in the backend, whereas to create the map in Google, I'd have to go in and update each one of my new properties on it, It feels like double work to me. OZ already has this option on their hosted websites. 

MAP widget for WP plugin 4 replies

Ken T
May 22, 2023 2:23 PM
OR Team Member Joined Aug, 2019 1704 posts

I'm not sure what the purpose would be?  The usual map systems, like Google Maps, make it easy to embed their map in your site, so we'd just be duplicating their efforts.

https://support.google.com/maps/answer/144361?hl=en&co=GENIE.Platform%3DDesktop 

MAP widget for WP plugin 4 replies

Libby A
May 22, 2023 2:15 PM
Joined May, 2023 2 posts

It would be great to have a map widget like you have available on the hosted OR website, available for Wordpress or other sites.

ie: https://blu-sky-villa-1.hosted.ownerrez.com/map

 

 

COMMISSIONS - Add ability to have different commission rates based on listing site 0 replies

Randy H
May 22, 2023 10:56 AM
Joined Jun, 2019 57 posts

Costs related to OTA bookings vary as do the expenses we incur as a property manager.

I would like OR to consider adding capability to have different commission rates based on listing site.

Currently on the owner screen we set the commission.

This request would be that on that commission screen having the ability to add multiple commission rates based on listing site.

Thank you

Affirm payment option 14 replies

Stacia and Larry M
May 21, 2023 4:25 PM
Joined Feb, 2021 22 posts

.

 

 

 

Collect Photo ID Option in Rental Agreement 198 replies

Dror E
May 20, 2023 10:52 PM
Joined Jul, 2022 5 posts

Perfect, thank you 

If you've followed the instructions in the article Ken linked above, that should be all you need to do to setup the requirement. Testing is best done by going into a booking, to the legal tab, then when you click to request an e-signature, the pop up gives you an option to preview. Once the agreement opens, scroll to the very bottom of the first page to see the ID upload section.

by Adria H – May 21, 2023 2:46 AM (UTC)

 

Collect Photo ID Option in Rental Agreement 198 replies

Adria H
May 20, 2023 10:46 PM
OR Team Member Joined Aug, 2022 163 posts

If you've followed the instructions in the article Ken linked above, that should be all you need to do to setup the requirement. Testing is best done by going into a booking, to the legal tab, then when you click to request an e-signature, the pop up gives you an option to preview. Once the agreement opens, scroll to the very bottom of the first page to see the ID upload section.

Departure Report need a new column for Next Arrival date 0 replies

Bogdan C
May 20, 2023 4:00 PM
Joined Apr, 2023 1 post

Hi,

I suggest to add a new column in the departure report for next arrival date, cause it will help to see which property have to be cleaned first. In my company, those apartments with check-out and checkin same day are our priority for cleanings, after they are cleaned we start to clean those apartments that have next arrival in next days.

Also when you check only departures in a report, the report comes with arrivals dates also and that columns are useless and confusing when you have many departures to follow... so better to erase those columns and only let what i check (only departures, no arrivals, no stayings).

Property Sharing - Search for OR users in my area 1 reply

Ken T
May 20, 2023 3:22 PM
OR Team Member Joined Aug, 2019 1704 posts

Unfortunately, there is not, and at present we don't have any plans to add such a function, because of the privacy implications.

Property Sharing - Search for OR users in my area 1 reply

Donaven B
May 19, 2023 10:22 AM
Joined Aug, 2022 43 posts

I am considering building a property sharing site for my area, but don't really have a good feel for how many users of OR I have in my area to know if this would be worthwhile.  Is there some way to search for owners in my area using OR so that we might build a network?

Drop Down Arrow Next to Properties 1 reply

Caleb M
May 18, 2023 1:22 PM
OR Team Member Joined Mar, 2022 174 posts

This is doable via CSS, if you navigate via Settings > Hosted Websites > Website in Question > Theme & Layout > CSS you can either paste code provided to you or your own in this section to modify many features of the hosted website service. 

 

For this request you could paste the following into the aforementioned section, change the border-width value to control the size of that dropdown button. Do note 4px is the default size, but you can change it to 6px or even 8px to double its size.

 

li.dropdown.header-links-menu .caret { border-width: 4px; }

Customize pages in booking guest flow! 2 replies

Lisa S
May 18, 2023 11:00 AM
Joined Jun, 2022 18 posts

I’m with you on this!! I’d also love to embed a little survey question on the thank you page (I use Airtable forms) asking guests their top reason for choosing our rental for their stay. (Eg. Quality photos, a specific amenity they need, location, our commitment to enviro & social responsibility, referral by a friend, or other)

 

OR - I’ve also wondered why guests are being told to write their reso # down because aren’t they getting it sent to them in an email right away? Could you just change that part on the thank you page now for us all? 

Different Minimum Nights Rule for Different Channels 6 replies

Steve F
May 18, 2023 9:11 AM
Joined Oct, 2020 1 post

Since Airbnb has been constantly changing their search criteria every year and each time restricting our ability even more to fine tune our own marketing, we need this feature more than every, in order to try to take advantage of the other channels that are more favorable to small owners and that allow us more flexibility to run our own business.  Thanks, Steve