Feature Requests

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Hey Ocean Zen,

I've read your post, and I agree with you for the most part. I say "most" because there are some things that I don't understand, most likely because I don't have the accounting knowledge to parse those parts out. If you don't mind, could you please clarify some of these things for me?

...In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.

If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf

Am i wrong in saying this is actually how it currently works? On my (granted, pretty simple setup) the invoice payment uses "undeposited funds" and the date on the payment is day or two (maybe) before the date when the funds hit my banking account. during normal year, not a big deal. if is going to cross to next year (i run my business on cash basis) than i will have a problem, but i do check for that manually.

"... those funds should be put in an "undeposited funds" asset account that would represent all the funds AirBnb is holding on your behalf"...i believe that is how it works right now. for me, "undeposited funds" hold all the funds for all the OTA's are holding on my behalf

It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.

This one went over my head...more than one "Undeposited Funds" type account? is that even something that QBO supports? not sure what is the use case here assuming i even understood correctly what you said

I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.

Yup,  i do recall that time and i completely agree with you. Not sure what is OR doing about this. I do see improvements to QBO integration, but, with all dues respect, the way those improvements work do seems to point to a lack of accounting expertise as you have pointed out many times.

The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter

Agree on the first part. I'm one of those "Mom and Pop" and the new deposits feature is not working for me. I'm not even sure what exactly is the use case OR thought about when they implemented this. The rest of your points here, not sure i'm parsing. i understand the words, i'm just not sure what are you referring to. (the multiple currencies and multiple payment methods part)

For me, the biggest pain point is that i need to manually match the invoice payments to banking transaction so i can add the missing expenses and run validations (check the invoice and payment dates to make sure they do not cross into next year or the other way around, adding CC charges, or AirBNB charge..so on). i was hoping the new deposit feature will help me here, but the OR gods decided (why???) to not allow me to use COGS for expenses in deposits. seriously...

Alin

Ocean Zen, thank you for responding. I do need to follow GAAP. How would I turn off the Automatic Airbnb Payments? I can't show that I have " received money," even though I may not get the money for a year.  

I used to use BNBTally, and I did not have any of these problems. Do you have a step-by-step guide for the proper workflow between Ownerez invoices and deposits and QuickBooks? I want to make sure that my Undeposited funds/ Clearing Asset account reflects the proper balance. 

Hi! How do we go about putting our name in the hat for the private beta on this?

It would be helpful if we could tell guests in the Sports and Adventure section of the location tab that there are ATV/UTV trails nearby.

Bump!

Since OR doesn’t follow proper accounting practices that is the way that the software is designed to work. In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.

If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf. It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.

I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.

The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter

Having said that, to do proper GAAP accounting is not a straightforward thing and there has to be a balance between practicality, QB capabilities, and Accounting accuracy and that is the reason that these trade offs should include input from a working group.

Hi Paul,

I'm new to the Quickbooks Ownerez integration, and I have some questions.

I have turned the Airbnb transaction sync on, but I'm API integrated with Airbnb. In Ownerez, my future Airbnb bookings are shown as paid. It looks like it shows the date that Airbnb collected the payment.  Also, in my Quickbooks, the invoices show as paid ( when the quest submitted the payment, " I'm assuming)  even though I'm not getting the money until the customer checks in.  I'm doing something wrong. Please help 

Many owners are bombarded by spam emails that must originate from some entities scraping OR hosted sites. 

Maybe have an option of a "contact us" form with Captcha that hides email but forwards email to an email designated by hows and host can decide whether to respond.  

something like this 

Changing our settings for minimum and maximum length of stays by booking channel would be extraordinarily helpful. For example, on Booking.com, they have no ability to customize what length of stay taxes are collected on, so if a guest stays for 30 days, in our states of business, we should not collect tax on this stay, but Booking.com will collect tax. They are unable to solve this on their end, and being able to set a maximum length of stay of 29 for this channel specifically would help us solve this problem. 

Is this feature going to be available this year? Year end Owner statements are a must have for PMs. 

Thank you for removing deposits PM lock, awesome job.

To me personally, this feature (deposits) is still not usable because i cannot select COGS accounts for expenses. I do recall somebody else mentioning this in this thread. Are there any reasons why COGS accounts do not appear in the expense account list?

Please add the Cleaning fee to the information in the Calculated Info sections of the General info page. You already have Guest # and Nightly Rate with overrides for them which is helpful. It would be nice to have a quick way to see the cleaning amount and change it if necessary. 

I have 2 requests that I could see being beneficial for those of that use the blog feature of Hosted Websites.

1. Remove the "posted on date" as a requirement for blog articles. I would prefer to just order the blog articles, but not show how "old" or long ago certain articles were posted. For those of that don't post super often it would help our articles not look quite so old.
2. Secondly it would be nice to not have to write blog article titles with a 30 character limit (including spaces). I noticed on the OwnerRez blog there isn't this title limit when the titles show up in "latest posts" along the right side of the main blog page. I guess we don't have to limit our titles to 30 characters, but the titles are cut off in the "latest posts" section.

Thanks for checking these out for improvements in the blog portion of Hosted Websites.

How did you set up your trigger? I don't see any way to base a trigger around the "problem guest" flag, name or any other piece of data. Thanks

**EDIT: Never mind! I found it. 

When you look at the ribbon view, they are a different color. In the month view, you have only the option of having them with a pattern or solid. In the year view, bookings and blocks are indistinguishable. I agree with the OP that it would be nice to have the color code work for all views, not just the ribbon view. 

Right now, AirBnB Alteration Requests do not flow into OwnerRez or get passed along to us in OwnerRez. This isn't a problem if you have just one AirBnB account you are managing, but it is serious problem when you are managing on behalf of multiple AirBnB accounts and are not notified of change requests by guests, such as requests to change dates, add/remove guests, or resolution center requests, or support ticket messages too. We have temporarily solved this by creating forward-only email addresses at our domain and changing every client's AirBnB account to those forward-only emails, but this is not going to be a viable solution for most hosts. It would be most helpful if OwnerRez could pass through Change Reservation requests onto us.

I would love to add our company logo to the Renter Agreement signature pages. Guests often express feeling uncomfortable being sent to a third party website to provide this and their security deposit information, and the additional branding options would help reassure them.

thank you.  doing my research now.

Sometimes there are some situations that we need to alert site visitors about (such as major road closure or weather event in the property's area). It would be good is there was a setting for splash/banner/announcement bar across the website option.  

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

I'm pretty sure most all other PMS systems have this from my previous use and my shopping around prior to selecting OR. I currently have to use a 2nd PMS (Hospitable) on top of OR in order to do this, so I know they do it. Guesty, Hostaway, etc. had this capability. 

Hi,

We currently already offer team access: https://www.ownerrez.com/support/articles/team-access-overview

Or are you saying you want slack/asana integration of some sorts?

~Caleb

We use Slack and Asana

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

This is a necessity for continuing to grow my business, especially now that I plan to bring on VAs to handle guest relations and bookings. Is there any update on this feature coming to OwnerRez?

We rely on the Daily Checklist report to inspect condos prior to check-in and make sure cleanings are scheduled on check-out. However, we frequently have days where there are a large number of check-ins and/or check-outs which requires more than 1 person to inspect the condos upon completion. It would be very helpful if the checklist had an actual checkbox type function to indicate to the team that the condo has already been checked and is ready for check-in. It becomes a communication nightmare when we have 5-10+ check-ins at a time and rely on a checklist that can't be checked off upon completion.

Glad to hear we'll be able to use multiple expense accounts. We weren't able to implement this great new capability as it was initially rolled out due to the one expense account limitation.

Thanks for fixing.

Seriously, why?

We finally managed after a long time of training to get to the finishing line of that 5k and than the organizers decided, for some reasons that only the gods of running knows, that only folks with Adidas running shoes are allowed to go over the finishing line

Hey Alin, 

We 100% agree with you, and this was an oversight in tasking and development. We are actively working on correcting this as I write this. You will not need to use PM in order to map fees to different expense accounts. We should have an update out shortly to correct this.

FYI - it was not a matter of trying to force people to use PM, but a limitation we thought was in place under the covers. We now realize that there is no limitation and it should work for everyone.

Seriously, why?

We finally managed after a long time of training to get to the finishing line of that 5k and than the organizers decided, for some reasons that only the gods of running knows, that only folks with Adidas running shoes are allowed to go over the finishing line

Currently, when combining rent items, the description only shows the general category (e.g., "nights"). To show details like the number of nights, I have to enable "detailed breakdown," which also separates surcharges into additional lines.

I'd like an option to show details (like the number of nights) in the rent line without splitting out surcharges. This would simplify guest invoices while keeping important details visible.

All that would need to be done is to allow a dynamic fields in the 'description of combined rent items'.

Two things can deal with this issue:

1) Any follow-up email could only be sent once per week, month, etc... so if the guest had three quotes done together, they would only receive one instance of that particular follow-up.

2) Rather than being based on quotes, the follow-ups can be based on emails sent. So if an email goes out that has three quotes in it, it is the email itself that is followed-up on, not the individual quotes. And in that circumstance, the follow-ups can still be subject to the restrictions in 1).

This is how it was handled in my old software and it worked quite well.