Feature Requests

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Because of its inherent complexity, this feature is unlikely in the near future.

However, we do have an alternative partial solution that will be available shortly - a third party integration that offers an advanced property insurance product, as well as actual verification of guest IDs.

Similar to the {BTHOSTFEE} email field could we have a placeholder that displays the value LESS any credit card fees. It would be nice to have one field that will always display the OTA commission.

Any word on the progress of this, by far the very most popular feature request?

Hi BlueMtnCabins,

Yes, in theory. Triggers for quotes would allow you to send SMS messages and all quote-related field codes (of which the quote link is one) would be available and work for SMS as well as email.

True but if a guest gives an address in a particular country then it would be reasonable to assume they speak that language. Not perfect but it's going to be right around 95% of the time. Time well worth saving.

Unfortunately, you would have to manually add tags anyway, as we don't have an automatic means of determining what language a given guest wants to use.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/xero-integration-2)]

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/xero-integration-2)]

Thanks Ken. Ideally I,m trying to automate this without manually adding tags. All it would need would be to make the country database field available to the triggers. Or maybe a language field.

We now have Tags in general:

https://www.ownerrez.com/support/articles/tags

We don't supply you with any tags in particular, but you can certainly create tags for all the various languages you support. Then, you can set up duplicate sets of email templates in each language, using triggers to send them if a given guest or property has a particular language tag (or not).

It's not perfect, but should mostly meet the need for now until we have full multi-language capability.

Any update on implementing a language tag or field we can use in templates?
It just seems like this could be an easy win, with a minimal code update.
Sending lengthy multilingual templates often results in them not being read.

Triggers use the same underlying logic, so once you're able to trigger for quotes, you'll be able to trigger any of the possible template types (email, SMS, etc).

What is the progress on this feature now?

When you have it done, adding this as a trigger Booking Status criteria will be perfect.

I, for one, will never want to submit to facial recognition that anyone but myself or thing that no one else but me can control or access.

We agree Wheelhouse seems to work better for adjusting to national and local holidays and weekend pricing. better gap filling. BeyondPricing seems to be not enhancing their product much.

There is not currently a way to make one trigger dependent on another. However, each user's triggers are batched and sent together at the same time. If you have an Email trigger and an SMS trigger with the same criteria, then they would fire within a few seconds of eachother.

If you want to make certain that the triggers are fired in order, the only way to do that would be to set the Email trigger for 9am and the SMS trigger for 10am.

Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-)

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/smsquote-how-to-trigger)]

No, and yes.

- No, you can't do it now.

- Yes, it's necessary and planned for the future. As always, no ETA, but I think sooner than later.

There may be a problem in doing this. I don't want the SMS trigger to fire if the Email trigger has not already fired. For example, I send a checkout notice reminder at 9 am. The last time my email trigger fired was at 9:17 am. IOW, I wouldn't want to tell the guest to check their email inbox if the email hasn't already been sent. The SMS message would need to be triggered off an email sent event.

Hmm, that seems like a pretty rare corner case. But fair enough - I'll reopen the request so we can see if others vote for it.

That may be something we could consider down the road as we move towards a unified inbox.

Can we have tha ability to put a name with each custom I cal export.
When you have multiple exports there is no way to identify each, other than the GUID which is non human friendly.

The email message that I'm sending is based on a template but is sent manually without being triggered. It would be nice if I didn't have to send the SMS message as well manually.

I don't think this requires a special function - you can already accomplish this effect. Just set up the SMS template, and another trigger to fire it, that uses the same parameters as the trigger that fires your email message. Both will be sent at around the same time, which is what you're looking for.

I kind of expected this response, but thought there would be some way to trigger when a guest has replied to a specific message since it is sent from OwnerRez and there is a conversation history... Taking focus away from the “read message” aspect which was more of a backup suggestion. Although I imagine this would mean OR customers are less likely to require the texting service, which in my opinion is really expensive (and I don’t think I can use it either). But if you want more customer satisfaction, it would provide more automation, so an idea to consider for future.