Feature Requests

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The custom fields only allow text. This means that you cannot have options on your booking form for tick boxes and indication about whether the guest is required to tick them or not.
For example, you could have information that guests are required to tick to show they have read it; you could have questions such as "I require a baby crib"

I was dumb ;-) I assumed that the insert fields only worked in the email body, but after checking again I realized I can just copy/paste whatever field code I like into the subject line. Sorry for false alarm, but maybe a good reminder to others that codes within { }'s will be replaced even if they are in the subject line.

We do support booking dates as field codes, and also custom fields in email subject lines, those are used regularly. Can you send in a helpdesk request so we can take a look at exactly what you are trying to do and see what the trouble is?

Interesting idea about "days since booked".

would be nice to have subject lines that could include booking dates, I think it would help bring attention (and increase readability) of emails I send to guests.

While at it I'd love to have a 'days since booking' field too, so I could have a subject line of 'Your rental agreement has been unsigned for NN days' which would also help with response rates I would think.

Ooh, I like it! I'll note that down in our to-do list to have a look.

Setting a min gap nights rule will fix this without having to go through and tweak things manually, but it would still be good to have the display so you know if you're in this case visually.

We don't have a way to do per day right now, definitely something on the todo list as is tax remittance tracking in general.

In the meantime, we do show the number of nights in period on the Tax Detail report. If you filter dates by "Any stay during period" and look at the period nights, that'll tell you how much was in the period. Easiest thing to do is export to Excel and then you can multiply the amount by Period Nights / Total Nights and get amount for filing.

You can Filter your list of bookings by rental agreement status, which at least gives you the ability to find them. And if you are in the Booking Overview page, you just need to click on the Legal tab to see it. Can't fit everything all on one page! :-)

Just click on Support and you'll see a search feature which will find forum posts. This is a long time request which I think will come when the Forums get a much-needed update. No idea about when that could happen, but searching from Support menu is easy and works!

It would be great to add a search feature to the forums. This would enable people to search and find the answers to their questions rather than needing to create a new topic for every little question. Especially if that question has already been answered numerous times.

Somehow I do not have the issue. here are my custom fields that are used across the board.

Age of Primary Guest (BXAGE) <required>
How did you find us? (BXSRCE) <required, prompts to free form entry where/how they found us>
Initials: "No pets" policy: (BXCXLPOL) <required, must initial>
Initials: 60 Day Cancellation policy. (BXTRVINS) < decription outlines the cancellation policy, they must initial>
Initials: Cabin is on well/septic system. (BXSEPTIC) < decription outlines well/septic, they must initial>
Number of adults (BXNBRADULTS) <required>
Number of kids (BXNBR) <required>

So several fields (like about well/septic or how they found us) are not required to be inserted into the RA template, and they are not. Only fileds that I need are inserted.

This helps?

Sorry I do not have same dilemma. I have one template of each kind for all properties. The paragraphs that are property-specific (such as one property has gas grill and another has charcoal grill, for example, so instructions for those) are defined as "custom field", populated with content relevant to given property, and inserted into the respective template by property. If given paragraph does not apply to given property, then that custom field is simply left blank under that property definition.

I would like to add a place in the Booking Overview Page that indicates whether a contract has been received yet.

When you have 10 properties in one account and there are multiple email templates per property that I might want to manually send to the guest, that means the list of templates that I have to search through to find the particular template I wish to use is LONG. So it isn't a matter of choosing one template for property A or one template for property B.

I've organized my template list by naming criteria, that groups the templates per property, and also a naming criteria that moves all of the triggered emails to the bottom of the list so that I don't have to sift through all of those too.

My suggestion was just for the OR developers to consider that when I am using the "Send Email" option on a booking, the system should look at the property related to the booking and ONLY show those templates that I've assigned to that property. Then I might only need to see 5 or 6 templates instead of 50 or 60.

Yes, the ability to have different agreements is there. And the ability to insert different custom fields in different agreements is there.

The issue is how do you set up custom fields which are presented to a guest based on their booking platform so that an AirBnB guest does not see the same custom fields during checkout as a VRBO guest? When you set up a custom field is there a place to define the booking source?

I do not understand the dilemma.
So if it is not a triggered (but manually emailed) template just define:

PropertyAtemplate
PropertyBtemplate

When you need to send, just select PropartyATemplate or PropertyBtemplate before sending form a drop down list.

There is already aility to create custom agreements by platform. For example, my airbnb agreement is slightly different from direct agreement. So you define those under different name, and assign order of priority. You also define what site agreement applies to. So when the system decides, it evaluates what site it applies to and tests condition till it find applicable agreement. Mine are in this order:
AiRBNB ( priority 30 - highest)
regular - (priority 20)

so system tests applicability. If the reservation is Airbnb, it will meet condition 1st and that will be used. Else it will go on to use generic one.

Sounds like we need the ability to have different rental agreements and the ability to decide which custom fields go with which agreement. Hey OR folks! Is there a work around for this that we can use?

Today I realized that creating these specific custom fields to "Initial our cancellation policy" won't work, because we have two cancellation policies: one for Airbnb bookings and one for everything else.

When I created the 2 separate custom fields and "required" them to be presented to the guest, I suppose I thought that the Airbnb one would be linked to the {BUFIXUP} (booking clean up form) sent to Airbnb guests, and the other guests would see the other cancellation policy on the form that they have to fill out when clicking on the link to sign the rental agreement.

Sadly, I discovered that no matter what form the guest is filling out, BOTH cancellation policies were presented for the guest to initial.

Obviously, that isn't going to work.

Yes, you can identify which property the template belongs to on a trigger.

But if you have email templates that are not on a trigger, you can't.

You can. Define a template and specify which property it applies to on a trigger.

while I understand your frustration, in some situations we do need separate initials to be entered so that guest would not later state they they "did not know", "did not see", "did not realize", "thought it was OK" or any other cop-out they try to use.
I would not do it on every page but important paragraphs such as one outlining cancellation policy, hot tub addendum, or paragraph(s) outlining repercussions and penalties for specific damage to the property. For example I have whole house sprinkler system in one of my properties, and if triggered due to guests misuse, abuse or malice, water can cause thousands in damage. I would love to have them initial that specific paragraph so they are fully aware that if they are to do it, I would haul their butts to court over it and it is no joke.

Excellent

Thanks, Ken, you make a good point about the entire e-document being one page instead of separate pages like a paper document.

The only reason why I like the guest to initial the cancellation policy is that they might actually READ it if they are forced to stop at this section to initial it. So many people never bother to take a look at any part of the rental agreement, they just sign it to get it done. This is frustrating, then, when they have to cancel their booking & are surprised/unhappy to learn there may be no refund issued.

I know that the responsibility lies with them to read the document they are signing, but most of them don't.

Having them initial the cancellation policy reinforces that they agree to the policy by the act of signing our rental agreement.

Lydia explained to me this morning how to create a way to call out our cancellation policy and have the guest "initial" that they have read & agreed to it so I'll adopt that process on my rental agreement.

Thanks Lydia!

We'd actually already planned to do this and had gone same ways toward getting it done. It won't happen this week, but hopefully next week.

There is currently no ability to force guests to enter their initials when e-signing an OwnerRez rental agreement. This is kind of meaningless - they are electronically signing the entire document. It's not separate pages, like when you sign a physical contract, where theoretically someone could switch out a page later - it's all one big document that's signed in one piece, and is impossible to change in any way later without being noticeable.

Nevertheless, lots of our clients are asking for this.

Personally I find it infuriating when online companies try to demand my initials typed everywhere in an e-signature doc, and there have actually been situations where I got fed up with my time being wasted and just went with a different vendor that was easier to use. But that should be your choice, and we are likely to add this ability in the future.

Hmm. Well, when we have the Housekeeping module that's in development, there would be a report of what needs to be cleaned when, and records of what was in fact cleaned when. I'm not sure it was intended to display that on the ribbon calendar, but I can see where that might be a useful option or overlay anyway.

In separate work, we're wanting to add the ability to customize what is displayed on the ribbon calendar and how, so this might tie into that work at some point.

Could you please add an Australian Holidays List to the list of UK , USA, Mexico, Spain etc.

Valerie,

In my setup I have a custom field named BXALLGUESTS, and when I inspect it in OR it has all of these settings/checkboxes.

Type Booking
Name All Guests
Code BXALLGUESTS
Rich Text? Yes
Show During Quote Acceptance? Show, required entry

Maybe this will help you, I think the important part might be the 'Show, required entry' setting.

Lydia has shared some specific information where we can add fields to our rental agreement to "personalize" it with guest or booking specific information.

What I still don't understand is how do we add a section in the RA where the guest would be required to enter their initials?

I created a custom field for initials like Rich suggested: {BXCANCEL} and put it in our rental agreement after the cancellation policy.

Then I sent the rental agreement to myself on a test booking. But it just shows up on the rental agreement as BXCANCEL and there was no where for the guest to click to "add" their initials.

I am obviously not understanding the correct way to do this. Do I need to somehow capture the guest's initials elsewhere and this macro will fill them in? I don't know how much good that will do, if the guest does not have to actually take a step to click to add their initials.

Ken - when you have multiple properties it is easy to make a mistake. I only have three properties, but even then it takes mental effort to carefully scan the current date and then looking ahead at future dates as well. Would be nice to have OR automatically determine if there are *any* cleans needed on any day at a glance, especially when looking at the ribbon on a phone where you can only see part of a month.