Feature Requests

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Great! I reached out to Matthew to see what the path forward for the API would be.

Yep, the simple cleaning date will remain in the base plan. The housekeeping module will be all about the workflow and process of assigning and communicating with cleaners.

I'm actually very excited by your post. I reached out to my main contact there: Matthe Ng. He said they do offer API's and a few other things that are over my head. He asked I pass along his contact info:
matthewng@igloohome.co

Please do keep me updated if this moves forward at all. Appreciate it.

The only thing that I would request is that the basic cleaning date (as it stands now) remains in the base version. I know it is only a field on the info tab, but it is highly useful to me as I can mouse over the calendar and see when cleaning will occur. I get worried when I see discussion about the properly management plans as I would hate to see this field suddenly disappear into this module (which I am not using) and then I would be faced with having to pay a lot of extra money for this one very convenient field.

Glenn

Thanks for the continued feedback!

Thanks for the continued feedback!

Pedro, thanks for the suggestion! Do you know if igloohome has an API or provides access to third party apps? I took a look and it looks like it works similar to ResortLock and eRL where there is no internet connection necessary. If that's the case, we should be able to add it as a supported lock type to our Door Lock integrations. Then, OwnerRez would generate the codes automatically as part of the booking, talking to the ingloohome API. If you're a customer of theirs, reach out and see if they have developer docs they will share. Thanks again for the suggestion.

To send a trigger to yourself, first create a custom email template that has TO name/email address to yourself. You can use field codes for that where you select the user/account name and email as the field codes to put in the TO fields. Then use a trigger to send it.

If you're unsure whether it will work, test, test, test. Look at it in preview mode and it will show you the FROM/TO headers at the top.

Mike, you cannot send triggers on inquiries or quotes yet, but that's something we'd like to add. To be clear, the trigger would be on the quote (not the inquiry) since the quote is what expires or is accepted/booked.

Hi, I'd like to know this also. Tried setting up this trigger to email me when rental agreements are not signed 10 days prior to arrival but I'm afraid I'll send to the guest and not to myself?

Being a predominantly AirBnB host I'm sure I'm in the minority of Ownerrez users but after trying several options for *good looking* contemporary locks that would automate codes to my guests I've settled and been very pleased with igloohome locks. What I especially like about them is that they do not require a communication protocol to function or generate codes past their initial set up via bluetooth. This helps preserve battery life and doesn't leave you needing to use a Z-Wave or Zigbee hub, guests to download apps to enter or even a WiFi connection to operate. Once your AirBnB listing is assigned to the lock it algorithmically generates a code for the guest utilizing the dates of their stay.

It would be great if Ownerrez could provide the listing details which would allow ownerrez users to use these locks to automatically generate codes across multiple OTA's.

I agree, I can barely see the yellow myself!

I like this but how do I send a trigger to myself?

Marcy

That sounds GREAT!

Two requests that hopefully are already going to be a part of the housekeeping module... :-)

- SMS notifications in addition to or instead of email notifications so that when a booking takes place, the housekeeper is automatically notified

- a preparation time feature that a major hosting platform has. It enables you to build an automatic feature in your calendar so that before and/or after every booking date you can set X hours or days that blocks your calendar so that the cleaning can be completed. I typically set for one day before and after a booking so that my housekeeper has sufficient time to clean the house properly.

Thanks!

Thanks for the suggestion, Tufan. Notes is an area we want to improve, and there are many things we'd like to do.

It's mostly by adding links. If you scroll to the footer area, you'll see that there are FB and Instagram links there which show on every page. You can add FB badges/like buttons as well. But it's a drop-in type thing, not a direct integration.

There is a way to embed our widget directly in Facebook as a tab for Book Now and Availability tabs (right on your FB page) but it requires 2k follows. More on that here:

https://www.ownerrez.com/support/articles/facebook-widgets

In addition, does hosted website have abity to hook to bookings via fb, Instagram, etc. ( besides just something like include your website link)

How does every one display their facebook, insta, twitter and linkedin on the Ownerrez hosted websites? thanks

I would like to suggest that when we put something to the notes section of a booking, that booking in the ribbon view has an indication that there is something entered on the notes. This could be a different type of cleaning request, or something about this guest, or a need to schedule payment ahead of time etc, in the notes. Which makes it easy to spot when looking at the ribbon calendar.
To be able to see that from the ribbon calendar helps with reminding the important note about the booking. It could be implemented by slightly changing the color, or highlighting the borders or a sign at the beginning of the text, or using a different script text etc. I see it very helpul. In my case, I am testing a new integration with a listing site, and I manually changed to accept only 25% of the booking, after the booking I went in and changed to accept 100% from the new guests. Now I need to remember to confirm that 75% will automatically be collected at the right time, so I put that in the notes, but to truly remember I need a visual in the ribbon view, so I can remember to look at the notes and take action.

We've been told point blank by TripAdvisor and VRBO dev teams that this is no longer the case. VRBO used to have a metric for when the calendar was updated (and even a button for "calendar is updated now" that would reset it) but they stopped doing that. With API integration, it would probably not work because we could push a fake "update" every day to the channel that something changed. Nothing beats high reviews and good rates relative to time (dropped for last minute, etc). But I agree with you that some markets are crazy big and competitive. I'd hate to face the type of competition that Kissimmee has.

I don't know if works. Only way may be free trial of a competitor?

Is there a way for you to test the idea?

I am not live yet, so cannot tell. I am wondering if the pricing updates of priceLabs might do something like that...

I read elsewhere of owners who update their profiles frequently by hand to achieve this.

I've seen people advertising that feature, but does it actually work or does it just sound good? If it really did work it'd be trivially simple for channels to detect that kind of update spam and drop the ranking... that's why I'm not so convinced on it.

I won't say who, but they send out a signal to the OTA for each property, that auto updates the last time the profile was updated. It makes it look like you changed it and it supposedly pushes your listing up in the rankings as being more active. They claim they do it every 15 minutes, but even daily seems to have value. If you're interested in who and how, you can contact me.

There's no way to do the auto generate for multiple locks yet, but that's moved up the priority list a lot. We're going to start on the multi lock feature next month (as well as a couple of other additions like Kaba) and it should be out by sometime in May.

Chris,
Any thoughts on a workaround for multiple property locks? I set up custom fields so that my automated emails can send the codes, but I am looking for a way to generate the codes instead of having to do it one by one and then copy them to the custom fields.

Tim

Is there a standard one that works for all of Austrialia except for a couple of extra days? Or is it really every different state/territory by itself? Trying to think of the best way to do this without being confusing.

Thanks Chris. Yes, it's true that the States/Territories can vary.
I should have said New South Wales, Australia, as that's the one I'm after.
Please see here for 2019: https://publicholidays.com.au/new-south-wales/2019-dates/
... and 2010: https://publicholidays.com.au/new-south-wales/2020-dates/
I have already added custom holidays for 2019 but it would be great to have it pre-loaded for 2020 if possible. Thank you.

Is there a standard Australian public holiday list you can point me to? I was under the impression that each state/territory had their own slightly different holiday setup.

You can always add custom holidays too and enter any additional holidays you want there.

Yep, we could warehouse some of it, but it could still get cluttery on the UI side. We're designing a dashboard area with reports like that -- I think that would be a great landing page to come in and see the stats as you get to work.