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Thank you on behalf of the UK!
Instead of RezzyAI responding immediately, I would love for it to be able to be set to delay a reponse to a set amount of time later.
Say a guest messages at 8:00 pm, it would be great to have Rezzy AI take 3 minutes to respond, so it would reply at 8:03 pm. Such an immediate response that it does currently does really show that it's software/AI responding as humans couldn't send it that fast.
Even further, would be cool if we could set that delay response time to be a range. For example, 3-5 minutes, so that if a guest is consistently chatting back and forth it's not a 3 minute delay every time. One response would be 3 minutes, next could be 4 minutes, next could be 3.5 minutes, etc.
Great to hear, Bri. Thank you!
Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users.
PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.
Any movement on this?
Sweet! At least that part works pretty easy now!
I came here to make a request for this feature. I would LOVE an expense discount option. We charge a management fee of 4.5% that covers credit card processing and admin costs. I offer a 3.5% discount for those paying by check. It is complicated for the office that the discount cannot be automatically expensed. They have to manual type it in the expense column and it they forget it gets incorrectly pulled from the rent. Please offer a way to automatically discount expenses!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Andrew,
Your original ticket has been escalated for more review. If the 'Create Form Message' dialog for the confirm and pay form includes the 'Insert Field' and HTML formatting, then it seems like it should work. So we need to find out why it doesn't, and if it can be made to do so!
Would be nice to have a field that outlines the discount code AND its applicability that can be possibly inserted in a hosted website, email or even WP site?
Such as:
MYCODE
Valid:
1/3/2026 - 3/2/2026
4/1/2026 - 5/1/2026
11/1/2026 -11/15/2026
Nights: 3 required
This would be great for advertising purposes.
Very cool! Can’t wait to try it out. Thank you!
This change released today!
Hey Elliot,
On the new Photos page design that released today, the View/Edit pages will now be one combined page, so you'll be able to leverage the "Group by" dropdown to see which photos are tagged to which room/amenity or not tagged to anything.
Check it out! Hope it helps!
Hey Piers,
This released today!
Hi, Kim!
On the new Photos page design that released today, the View/Edit pages will now be one combined page, so you'll be able to leverage the "Group by" dropdown to see which photos are tagged to which room/amenity or not tagged to anything.
Hope this helps!
Hi Robert,
We'll be starting development on a Guest Portal very soon, and I believe your request will be satisfied with the features being included in that work. I've marked this request as Planned and will circle back with an update once development is officially underway. We're still working on the design aspects at the moment.
Thanks again for submitting!
[This topic has been merged with another topic (Add a Guest Login Portal for guests to view their reservation details (folio, check-in/out dates, party size, billing, etc.)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Guest Addons...)]
Hi Bryan,
I believe this is already possible unless I'm misunderstanding what you're after here.
If you need the line item description, type, and amount for each booking, here are your options:
For multiple bookings, you can use https://api.ownerrez.com/help/v2/Api/GET-v2-bookings_property_ids_status_include_door_codes_include_charges_include_tags_include_fields_include_guest_include_cancellation_policy_include_agreements – just make sure to set include_charges to true.
If you need it for a specific booking, https://api.ownerrez.com/help/v2/Api/GET-v2-bookings-id should do the trick.
If this isn't what you were looking for, please let me know.
I saw another user had begun a forum thread about this functionality because I was searching how to do a similar thing.
I added my query and was asked to raise a ticket. Unfortunately, this functionality is not supported and so it was suggested to me to create a suggestion and see if it can get upvoted by the community.
I have setup direct bookings via OwnerRez to capture the leads I'm getting from my website. It struck me when sending quotes to people that sum of the vital, initial payment and deposit information is a bit 'hidden' by them having to scroll through the rental agreement after adding their contact information. Editing my 'confirm & pay' form has allowed me to highlight the main parts of my payment conditions but I can't make it specific to the client without the ability to add field codes.
I hope this will help others too (screenshot below).
Hello Bri
No the existing feature is not what I am looking for.
E.g I have two or more properties and I would like to create one booking for one guest for the two properties.
Thanks
Camelo
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
[This topic has been merged with another topic (PM - Recurring Expenses). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Schlage Integration billed to the property)]
Hi Camelo,
Apologizes for the very delayed response here. I was curious if you felt that this existing Feature Request is essentially what you're asking for here? https://www.ownerrez.com/forums/requests/quoting-multiple-properties-together
If so, I'd like to merge your request over to that one so that your vote can be accounted for.
The Manually Record Deposit screen needs to have filters and sorting options. Currently the only available filter is property, which is the least helpful to have. When I'm going through bank history, I can see guest names and check amounts. It would be extremely helpful to be able to sort/filter the list by guest name or transaction amount.
It would also be super helpful to sort and filter by date - right now it defaults to showing most recent bookings first, even though the most likely deposits to be being entered are the oldest bookings. It also entirely lacks the display of booking date, whereas for the purposes of recording deposits the date the booking was created is far more helpful in matching incoming payments than the guest's arrival date.
Amazing, thank you Bri!
Apologies for the extremely delayed response here. We're actively working on solutions to better maintain our request forum to avoid delays like this in the future.
Sounds like what you're looking for is Recurring Expenses which we have planned for our 2026 development roadmap. You can find the related Feature Request for this and follow along for updates on it here - https://www.ownerrez.com/forums/requests/pm--recurring-expenses
I'm actually going to merge this request into the one linked above so that your vote can be included there.
While OwnerRez doesn't have a dedicated "recurring expense" feature that automatically creates expenses each month (yet), you can manually record expenses that will appear on owner statements. Here's how to set this up:
Option 1: Record Monthly Expenses via the Expense Grid
Navigate to PM > Expenses > Expenses and click + Record Expense.
Setup & Configuration > Expense Grid
For each property with a Schlage lock, you would:
Enter expense details:
Associate the expense:
Setup & Configuration > Record Expenses
Option 2: Create Custom Expense Categories
First, create a dedicated expense category for lock fees:
Navigate to PM > Statements & Payouts > Expense Categories > + Create Category
Setup & Configuration > Expense Categories
This makes it easier to categorize and track these expenses consistently.
How Expenses Appear on Owner Statements
Once recorded, these expenses will automatically appear on owner statements based on:
The expense will be subtracted from the owner's statement, effectively billing them for the lock cost.
Setup & Configuration > Expense Displays
They need more triggers period.
Try to set a trigger that will be sent to a guest Sunday. The only way I could do it is to create 7 different Triggers based on their arrival date and conditions. That will only cover guests that stay for 1 week. That covers the vast majority of my needs but it was a bit much to do it that way.
Hey Travis,
Sounds like what you're looking for are Recurring Triggers, which we have in testing at this time. You can find the Feature Request for that and follow along for updates here - https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
Hey Steve,
I mistakenly closed this request thinking that you were referring to sending this amenity via the API. Clearly I need to get my glasses checked!
Let me see if I can get this posted opened up again for you. If not, I'll post a new one and link it to you for reference.
It would be great for the Availability Calendar to be inactive and it would ultimately begin a quote/booking.
