Feature Requests

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Is this feature going to be available this year? Year end Owner statements are a must have for PMs. 

Thank you for removing deposits PM lock, awesome job.

To me personally, this feature (deposits) is still not usable because i cannot select COGS accounts for expenses. I do recall somebody else mentioning this in this thread. Are there any reasons why COGS accounts do not appear in the expense account list?

Please add the Cleaning fee to the information in the Calculated Info sections of the General info page. You already have Guest # and Nightly Rate with overrides for them which is helpful. It would be nice to have a quick way to see the cleaning amount and change it if necessary. 

I have 2 requests that I could see being beneficial for those of that use the blog feature of Hosted Websites.

1. Remove the "posted on date" as a requirement for blog articles. I would prefer to just order the blog articles, but not show how "old" or long ago certain articles were posted. For those of that don't post super often it would help our articles not look quite so old.
2. Secondly it would be nice to not have to write blog article titles with a 30 character limit (including spaces). I noticed on the OwnerRez blog there isn't this title limit when the titles show up in "latest posts" along the right side of the main blog page. I guess we don't have to limit our titles to 30 characters, but the titles are cut off in the "latest posts" section.

Thanks for checking these out for improvements in the blog portion of Hosted Websites.

How did you set up your trigger? I don't see any way to base a trigger around the "problem guest" flag, name or any other piece of data. Thanks

**EDIT: Never mind! I found it. 

When you look at the ribbon view, they are a different color. In the month view, you have only the option of having them with a pattern or solid. In the year view, bookings and blocks are indistinguishable. I agree with the OP that it would be nice to have the color code work for all views, not just the ribbon view. 

Right now, AirBnB Alteration Requests do not flow into OwnerRez or get passed along to us in OwnerRez. This isn't a problem if you have just one AirBnB account you are managing, but it is serious problem when you are managing on behalf of multiple AirBnB accounts and are not notified of change requests by guests, such as requests to change dates, add/remove guests, or resolution center requests, or support ticket messages too. We have temporarily solved this by creating forward-only email addresses at our domain and changing every client's AirBnB account to those forward-only emails, but this is not going to be a viable solution for most hosts. It would be most helpful if OwnerRez could pass through Change Reservation requests onto us.

I would love to add our company logo to the Renter Agreement signature pages. Guests often express feeling uncomfortable being sent to a third party website to provide this and their security deposit information, and the additional branding options would help reassure them.

thank you.  doing my research now.

Sometimes there are some situations that we need to alert site visitors about (such as major road closure or weather event in the property's area). It would be good is there was a setting for splash/banner/announcement bar across the website option.  

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

I'm pretty sure most all other PMS systems have this from my previous use and my shopping around prior to selecting OR. I currently have to use a 2nd PMS (Hospitable) on top of OR in order to do this, so I know they do it. Guesty, Hostaway, etc. had this capability. 

Hi,

We currently already offer team access: https://www.ownerrez.com/support/articles/team-access-overview

Or are you saying you want slack/asana integration of some sorts?

~Caleb

We use Slack and Asana

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

This is a necessity for continuing to grow my business, especially now that I plan to bring on VAs to handle guest relations and bookings. Is there any update on this feature coming to OwnerRez?

We rely on the Daily Checklist report to inspect condos prior to check-in and make sure cleanings are scheduled on check-out. However, we frequently have days where there are a large number of check-ins and/or check-outs which requires more than 1 person to inspect the condos upon completion. It would be very helpful if the checklist had an actual checkbox type function to indicate to the team that the condo has already been checked and is ready for check-in. It becomes a communication nightmare when we have 5-10+ check-ins at a time and rely on a checklist that can't be checked off upon completion.

Glad to hear we'll be able to use multiple expense accounts. We weren't able to implement this great new capability as it was initially rolled out due to the one expense account limitation.

Thanks for fixing.

Seriously, why?

We finally managed after a long time of training to get to the finishing line of that 5k and than the organizers decided, for some reasons that only the gods of running knows, that only folks with Adidas running shoes are allowed to go over the finishing line

Hey Alin, 

We 100% agree with you, and this was an oversight in tasking and development. We are actively working on correcting this as I write this. You will not need to use PM in order to map fees to different expense accounts. We should have an update out shortly to correct this.

FYI - it was not a matter of trying to force people to use PM, but a limitation we thought was in place under the covers. We now realize that there is no limitation and it should work for everyone.

Seriously, why?

We finally managed after a long time of training to get to the finishing line of that 5k and than the organizers decided, for some reasons that only the gods of running knows, that only folks with Adidas running shoes are allowed to go over the finishing line

Currently, when combining rent items, the description only shows the general category (e.g., "nights"). To show details like the number of nights, I have to enable "detailed breakdown," which also separates surcharges into additional lines.

I'd like an option to show details (like the number of nights) in the rent line without splitting out surcharges. This would simplify guest invoices while keeping important details visible.

All that would need to be done is to allow a dynamic fields in the 'description of combined rent items'.

Two things can deal with this issue:

1) Any follow-up email could only be sent once per week, month, etc... so if the guest had three quotes done together, they would only receive one instance of that particular follow-up.

2) Rather than being based on quotes, the follow-ups can be based on emails sent. So if an email goes out that has three quotes in it, it is the email itself that is followed-up on, not the individual quotes. And in that circumstance, the follow-ups can still be subject to the restrictions in 1).

This is how it was handled in my old software and it worked quite well.

This is vital for staying on OwnerRez going forward. I can't afford to pay for another PMS just so my employees can access messaging. It is not acceptable to give employees access to the entire software. Is there any update at all on the plan for this? 

Thanks Shawn. Any openings for Beta testing?!

This is still a great idea, but it’s also tricky when a customer creates multiple quotes, checking out different options and then finally books one of them. The other one (or more) quotes would not need the automated trigger. There would have to be some way to cancel out duplicates. 

[This topic has been closed as a duplicate of another topic (Make the Inbox feature similar to other messaging apps and inboxes)]

[Another topic was closed as a duplicate of this topic (Add additional filtering capabilities to CRM Inbox page)]

Hi Alece - with PM v2 that we've been working on for a long while will allow you to create fully custom columns on your Owner Statements.

[This topic has been closed as a duplicate of another topic (Trigger to send follow up to unbooked quoted inquiries)]

[Another topic was closed as a duplicate of this topic (Quote Email/SMS/Channel Triggers)]

Awesome!!