Feature Requests

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Would love to see a configuration to change the color by booking site, as well.  Makes the calendar much easier to check at a glance.

We have a different check-out time for Sundays (2pm) since we don't allow Sunday check-ins and don't need to clean that day. I need to be able to customize the check-out time for all Sundays so that, when our guests book a weekend, the confirmation email shows them they have until 2pm on Sunday.

I’ve been manually changing the Sunday check-out times in a guests booking, but only AFTER they have already booked. The problem is, they get a confirmation at the time of booking (before I can change it), that tells them their check-out time is 10am on Sunday (our standard time the rest of the week). This causes confusion for the guest if we tell them the Sunday check-out is 2pm, but their confirmation email tells them it's 10am.

No, no app is planned.  However, upcoming app-like notifications are discussed in this engineering webinar:

https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay

So that should hopefully take care of that issue in the very near future!

Do we know if this is feature is in the pipeline? Not having a native OR app for hosts is severely limiting. We have not easy way to receive guest communication notifications, including SMS. 

Yes, the upcoming app-like notifications are discussed in this engineering webinar:

https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay

So that should hopefully take care of that issue in the very near future!

And my emails are often very delayed.

The lack of notifications specific to the interface is concerning. Currently they get lost in a sea of emails.

Since every part of the OwnerRez interface uses responsive design, no standalone app is necessary - you can use all OwnerRez services in your mobile phone browser.

There are a handful of screens that don't work well on small screens - those are part of the changes Shawn mentioned.

And, we are planning to release app-style popup notifications in the near future, which is the other remaining feature lacking in OwnerRez that's common in apps.

Why doesn't OwnerRez have an app for owners?

Hi folks,

I’ve been using Ownerrez and Hospitable in parallel for about 3 years now, and this feature is one of the most handy ones I’ve found. I believe Ownerrez should implement it.

Having a preview of the guest’s profile picture, which means seeing the guest’s photo before they book when they don’t have previous reviews, has allowed me to avoid many issues with unwanted guests. I know this might sound biased, but my experience has led me to think otherwise. I belong to a large host group in my country, and we share a comprehensive list of guests who have caused problems. Systematically, I’ve found guests I rejected based on their picture in this list.

Hope Ownerrez could implement this feature in the future.

Looking forward to see it working too, it would make my work so much easier.

As a ownerrez client who already has a ownerrez hosted website, I'd like the Google Vacation Rental channel to automatically use branding from my hosted website when I set up the GVR channel.

Must have: use some field, such as "Company Name" from branding  that is already set up in OR.

Nice to have: allow me to change the branding to anything I want, specific to the GVR channel.

Background: when I set up GVR as a channel, rather than list my property's name ("Casa Luna Verano"), OR passed my personal name ("Kraig Meyer") as the official website in GVR.  Although I'm not certain, I think OR created a second brand automatically in my account when GVR was setup and this second brand had no company name.

Paul, I truly appreciate the transparency. Thank you for sharing.

Hi Justin,

What you're being told by Yada is a bit misleading.  Let me add some context...

We have an open API that is free for all to use, but it does not include messaging access.  When partners build apps for OwnerRez, using our API, they often ask us to certify/test it and promote it with them after certifying that the integration is good.  There is a cost to do that, and we work that out with each partner on a case by case basis using industry standard agreements.  Again though, that does not include messaging.

However, in recent times, we have been heavily pushed by messaging vendors to add messaging API so that they can build AI (eg. ChatGPT type) integrations.  This isn't just Yada, but many others.  To date, we have been pursued by more than a dozen such messaging vendors.

We have never exposed our messaging via API because it carries a heavy cost.  Messaging grows at a very high rate and is very chatty (thousands of operations per minute at times).  We recently added Booking.com messaging and we are planning to add email (inbound and outbound both) in the near future.  Again, there is a very heavy cost to this - both in upfront engineering work and management over time.  Messaging probably accounts for ~25% of what our sysops team deals with in the background every day.

When you add API access to messaging, it means we then have to be responsible for supporting down-stream vendors as well as up-stream vendors.  Airbnb passes messages to our system, we pass them to the AI vendor, the AI vendor writes a response and passes it back, we pass it back to Airbnb - all in seconds.

In talking with AI vendors recently, we were encouraged to invest engineering time to add messaging access and the AI vendors would be happy to pay for that with higher partnership deals.  We don't share those figures publicly, and Yada should not have done that either (and what they said also happens to be incorrect).  About half a dozen AI vendors have happily agreed to a partnership at this point.

We will have AI messaging integrations ready to use in the upcoming months, though I can't say exactly when the first ones will go live. We are currently preparing the API access side so that these vendors can begin their work.  I don't want to share a list of the current AI partners as they have not been tested or certified by our team yet, and we don't want to offer information prematurely.

Sorry for the heartburn on your side, but hopefully this helps clarify things a bit. 

[This topic has been closed as a duplicate of another topic (Different Minimum Nights Rule for Different Channels)]

[Another topic was closed as a duplicate of this topic (Channel-specific Minimum Night Restrictions)]

I contacted Yada.Ai, a prominent player in AI-driven guest engagement, to inquire about their lack of integration with OwnerRez. Their response highlighted that OwnerRez imposes a hefty 25% revenue charge for integration, a figure notably higher than competitors who offer integrations at no cost. I'm curious if Ken could shed light on whether a proprietary solution is in development or if we're simply enduring OwnerRez's strict stance on revenue charges.

[This topic has been closed as a duplicate of another topic (Repair and Maintenance Reports on properties)]

[Another topic was closed as a duplicate of this topic (Maitanance tasks and cleaning)]

[This topic has been closed as a duplicate of another topic (Repair and Maintenance Reports on properties)]

[Another topic was closed as a duplicate of this topic (Housekeeping Scheduling)]

Ability to add maintenance/repair/cleaning tasks to a reservation or property, select the vendor  keep records of them, option to add them to owner statements when needed with markup  and send notifications to vendors 

At a minimum it would be really helpful if OR created individual payment types under "other" and let guests select one rather than just leaving hosts guessing what alternative payment to expect. Am I getting a check? Should I look for Venmo? Was it Zelle? PayPal? At least it would be nice if we got a notice that the agreement was signed and "Venmo" was chosen. 

I wouldn't expect to see an option in OR to allow direct Venmo payments. I don't think Venmo supports that for peer to peer payments. You'd probably need a Venmo for business account and at that point you might as well just take credit cards instead. 

Being able to pull data from disabled properties should be a basic feature for generating reports as well.

Read this forum discussion

Being able to pull data from disabled properties should be a basic feature for generating reports as well.

Read this forum discussion

Being able to pull data from disabled properties should be a basic feature for generating reports as well.

Read this forum discussion

Being able to pull data from disabled properties should be a basic feature for generating reports as well.

Read this forum discussion

This might be a great way to integrate bit coin payments. (See feature request about integrating "strike")

There are at least 3 feature request for this type of thing. Please go vote for the other feature requests.

Also give specifics about what features you are interested in seeing in the reports.

There is a forum thread on this and the response from OR has been pathetic at best.

This request would marry well the freature request "custom reports". That particular feature request is labeled as "planned" so if this feature could be added to that feature, we can finally get some great reporting.