Feature Requests

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Oops, wrong forum. I wanted to add this in "Feature Requests", not sure how to move it

I searched and couldn't find an existing topic for this issue.

We constantly receive requests from guests for early check-in. 

For example, our normal check-in time is 4 PM and let's say the guest wants to check in at 2PM. I set up a template with a trigger that sends the guest the door access code at 4 PM. It would be very useful if I could edit the trigger for a specific booking and change the time from 4 PM to 2 PM (following the above example). Right now, OR only let me edit the trigger time globally (this dropdown)

This is in addition to the fact that multiple future guests want early check-in at different times. At the moment, I keep track of all this using reminders outside OR. It is a bit nerve-racking if I miss the reminder or I'm somewhere without internet access.

In summary, I'm requesting the ability to edit the trigger time for specific bookings. This feature would greatly enhance our ability to manage early check-in requests and ensure a smoother guest experience.

Alin

It would be nice to add new pictures after a given picture (vs at the bottom).  It would save time from moving all the pictures to the right spot.

When you have 70 or more properties, it's very difficult to be able to make sure a surcharge was applied to every property.  I know there is a surcharge list under settings, but when there are 70 homes, I have to click through each surcharge and then the associated properties and check off the homes assigned a cleaning fee in another spreadsheet.  Some cleaning fees may have 10 homes assigned to a given cleaning fee, others may have a similar amount.  It would be nice to be able to run a report showing each house was assigned a cleaning fee.  Or, maybe be able to run a tool to check that all homes have a cleaning fee.

Please help....

Adding my vote! 

Funny they were the ones to suggest we see if we could do it through owner Rez and seemed to imply that if implemented in owner Rez it would work in vrbo.  

Shari 

[This topic has been closed as a duplicate of another topic (Cancellation policy by season?)]

[Another topic was closed as a duplicate of this topic (Seasonal Cancellation Policies)]

[This topic has been closed as a duplicate of another topic (Additional OR Cancellation Policy Options)]

[Another topic was closed as a duplicate of this topic (Cancellation policy options)]

It would be great to have different cancellation policies for defined seasons.  We don't want shortened timeframes for our main ski season but would like to offer a more flexible option for our off season rentals.

For guests that are staying longer than a certain number of days, my jurisdiction will count the guest as a "tenant" instead of a guest. That means I have to provide a lease agreement with additional pamphlets related to Tenant's Rights, Lead-Based Paint, and other topics ATTACHED to the lease agreement. Obviously I can't do this now in OwnerRez. Instead, there is the text scroll box that has a Renter Agreement. It would be good to have the option to use a PDF-form signing service that will return the status of the form as SIGNED back to the OwnerRez reservation form. 

I know OwnerRez is more-so geared towards short-term guests. However, a feature like a PDF-form signing service (such as HelloSign and Docusign) would be a great tool to meet the growing demand of local mandates. I still want to use OwnerRez for when I have short-term guests in a property in the next town over.  

There's now a free OR-integrated waitlist tool that does this.

https://www.ownerrez.com/support/articles/redcarpet-host

I can't share a narrow timeline (as that will backfire on us :-)), but I can safely say this year. We're working on it every week and will share a more definitive release timeframe as soon as possible.

We would like a trigger to fire based on a 1 to 3 start review received from the guests.  This will alert us that there is a issue with the condo and may be resolved before a 1-3 start review is received again.  

Users are unable to automate or schedule any type of reservation-level report. This means the process of seeing recent bookings created is completely manual, necessitating a human to manually set filters, run daily reports, export the csv, and clean the data as needed. It's very time consuming and inefficient.

Other PM systems can automate the daily sending of a reservation email to the user. This would be great to have here.

I agree, Neil. The drag-and-drop is slow and glitchy, and not an efficient way to manage the ordering of this many photos!

Thank you!

That will make it so much easier!

Here's how to duplicate a property:

https://www.ownerrez.com/support/articles/add-new-property#duplicate 

BLESS YOU!  This is SO SO SO needed!  Now of course I have to ask....is the window now days, weeks or months?

Hello!

Where is the duplicate feature?  I would love to try it!

Thank you, 

There is a discrepancy between the total amounts shown in the Booking Summary and Booking Detail reports when selecting "any stay during period". I emailed OR support and rather than this be flagged as a concern or a bug, I was told to start a Feature Request for the fix. 

I'll walk y'all through where the error lies, and I'd recommend you run similar Booking Summary and Booking Detailed reports for one particular month on your own properties so you can see the problem in action.

As an example, I ran a Booking Summary for April with the following criteria:

• All properties
• April 1-30, 2024
• Any stay during period
• All listing sites
• Include canceled bookings (but not pending)

The total shown for April is 44,619.17. Screenshot to demonstrate:

Then I ran a Booking Details report for April with the same criteria:

• All properties
• April 1-30, 2024
• Any stay during period
• All listing sites
• Include canceled bookings (but not pending)

The total column for April shows 46,676.27. None of the figures in this report come to the same total of 44,619.17 from the Booking Summary report. Screenshot to demonstrate:

The "Any stay during period" option for the Booking Summary report includes the phrase "pro-rate", however that same option on the Booking Detailed report does not. That's the reason for the discrepancy. On the Booking Detailed report, even if you select "any stay during period" it is showing full booking totals not the pro-rated amounts for those dates only.

So there is currently no way to run a Detailed, pro-rated report for a month to see the breakdown of the Total figure obtained with a Booking Summary report. 

To me, this is something that should be corrected -- not a feature to be requested. Alas, here I am per OR's instruction. Hopefully others will have discovered this discrepancy and think to come here to see if a solution has been requested so they can add their vote. 

Hi,Can I make a suggestion that you allow photo ordering not just by drag and drop but also allowing us to put a number on a photo and that it moves it to that location.  for example i have like 100 photos and dragging and dropping is a pain.  if i could say make photo #58 to #33 that would be great.

I recently dropped RemoteLock for the direct Schlage integration. It all works seamlessly and as expected... except for this one thing. When inserting the door code in message templates (using any of the field codes OR has available for this), it now includes the internal name of the property door/lock AND doubles it up when there is more than one lock at a rental. For example: 

This is clunky and adds unnecessary confusion for guests.

As a comparison, this is how the exact same message appeared with the RemoteLock integration (same property, different guest) -- which not only looks better but is a much simpler and clear read for the guests:

My request is two-fold:

1. Remove the internal property/door lock name when displaying the code number for guests -- or at least make it optional in case some hosts do prefer it this way. 

2. When there are multiple doors at a property that all share the same code, only display it once. (Again, this could easily be optional in case anyone does prefer it the way you display it now.)

@Joel - Yes, however on Mobile it's become a multi-step process. 

On a desktop, clicking the search icon places focus into the search box immediately so no second click is necessary. Simply start typing.

I agree with this 100%!

Love it, thank you for the sneak peak!

One thing I request you change back is the SEARCH button. Please make it ready to accept information like before.

Now, entering anything is a two-click process. It sounds like a small thing, but it isn't.

The open and ready search box was a beautiful thing.

Hey everyone! We recently moved this feature to In Development, which is exciting! If you joined the Under the Hood webinar back in April, you also got to see a sneak peek of an earlier version of the inbox's design. However, I wanted to share with you the latest Inbox design (not necessarily final, but very close).

Upon release, the v1 Inbox will handle Channel and SMS messaging (if you have it enabled). Email in the Inbox (incoming and outgoing) will come as a follow-up version, but this gives you an idea of the look and feel of what the Inbox will eventually bring together. The info pane on the right-hand side will be especially useful to give users context of who they are messaging with and what property it is regarding.

We are working hard to release the new inbox as soon as it's ready! Thanks for your input and patience on this exciting development.