Feature Requests

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Mid Term Rental Functionality 14 replies

Jason B
Nov 15, 2024 1:54 PM
Joined Jan, 2021 56 posts

I just got an update from the CEO of Furnished Finder and we are 12-18 months out for really any major change.   We might get iCal, but unlikely.

I have a meeting with another large scale company that has already built in integrations with Guesty, OwnerRez, Streamline, Escapia, and Track that might be willing to launch an MTR OTA like platform.

The major key in my mind is the pricing algorithm and avoiding a 29 night vacancy.

Mid Term Rental Functionality 14 replies

Nat S
Nov 15, 2024 1:34 PM
Joined Oct, 2022 16 posts

Hi MTR people, 

I noticed it's been a while since this topic was updated so I thought I would nudge this. In addition to some of the ideas mentioned above, are there any integrations in the works?  Zillow, Apartments.com, Furnished Finder, Homads, HelloLanding, Craigslist?

Zillow seems to be opening the door for more furnished rental listings (when you list a property there, they now allow a lease term of "1 month" and have checkboxes for properties that are furnished).

Percent Tax - Round to the nearest whole dollar 0 replies

Adrian W
Nov 15, 2024 1:24 PM
Joined Jan, 2024 1 post

Setting a tax percentage calculates the true amount to the cent, most tax authorities round to the nearest dollar.  To make accounting easier, can we add this feature? Otherwise, bookkeeping entries need to be made manually to account for the difference

More versatile Bookings Statistic report, more options and displays 0 replies

Derek T
Nov 15, 2024 10:35 AM
Joined Aug, 2024 3 posts

Give the option on the bookings statistics booking report to show by revenue or nights booked, not just by # of reservations. 

Allow this to be displayed by % for quicker reference. The data is already there so these should be easy to implement. 

Bonus would be if they would also allow it to be displayed as a pie graph 

Copy booking.com email to contact info 2 replies

John M
Nov 15, 2024 9:46 AM
Joined Sep, 2024 25 posts

Copy booking.com email to contact info. Allowing the email templates to be triggered.

Automatically follow up on a quote or inquiry 11 replies

BlueMtnCabins
Nov 14, 2024 2:57 PM
Joined Jun, 2016 1182 posts

How do we change the quote status? eg guest has decided on somewhere else? but it's still showing Open in OwnerRez 
Can we change to withdrawn somehow?

Quote > Change/ Move> Change quote expiration or simply delete quote 

Have a tag automatically make commands like block booking time when it's applied 1 reply

Donaven B
Nov 14, 2024 1:59 PM
Joined Aug, 2022 43 posts

Great idea.  In my use case, I tag a guest as "good" after we inspect the property at check out.  That triggers my "thanks for staying with us" email.  Works great.  But I would really like for it to also Trigger a release of the security deposit hold we have.  Access to "commands" from the tags would be wonderful.

Automatically follow up on a quote or inquiry 11 replies

Jennifer W
Nov 14, 2024 1:20 PM
Joined Oct, 2019 86 posts

How do we change the quote status? eg guest has decided on somewhere else? but it's still showing Open in OwnerRez 
Can we change to withdrawn somehow?

Integration with Inntopia 1 reply

Kelly S
Nov 14, 2024 8:07 AM
Joined May, 2024 5 posts

We would love to have a direct integration with Inntopia. An Inntopia connection would allow us to take advantage of powerful up/cross sell opportunities, bigger itineraries, and the ability to market to and service guests. OwnerRez partners, especially in Ski Resort Areas, would be able to help our guests book everything – lodging, lift tickets, tee-times, spa, rentals, and more – in one simple transaction. Currently the manual work required for us to partner with our local tourism/destination marketing organization limits the opportunities we could take advantage of if we were able to integrate with the Inntopia Platform. 

Show max rent from other listing sites crossed out, with base rent on hosted website + show quotes for other listing sites 0 replies

John M
Nov 13, 2024 1:35 PM
Joined Sep, 2024 25 posts

Show max rent from other listing sites crossed out, with base rent on hosted website.

On detailed page, show quote for each listing site. With option to go to that site to book.

If you have the insurance option selected, have an option to increase rent to cover. 0 replies

John M
Nov 13, 2024 1:29 PM
Joined Sep, 2024 25 posts

If you have the insurance option selected, have an option to increase rent to cover.

Allow the guests have the option to pay a security deposit or pay more which includes the insurance. 0 replies

John M
Nov 13, 2024 1:28 PM
Joined Sep, 2024 25 posts
Allow the guests to have the option to pay a security deposit or pay more which includes the insurance. 

Custom Field - Add ability to require based on value of a TAG 0 replies

Randy H
Nov 13, 2024 11:59 AM
Joined Jun, 2019 57 posts

Add ability to require a custom field based on the value of a TAG 

Abandoned Booking Tracking/Recovery/Response 4 replies

Shawn H
Nov 13, 2024 9:25 AM
OR Team Member Joined Aug, 2021 298 posts

Quickbooks Deposits - Include Add COGS to Expenses 0 replies

Tom M
Nov 12, 2024 4:53 PM
Joined Apr, 2022 1 post

When doing automatic deposits, allow COGS categories to be an appropriate expense category.  Our merchant fees are billed to COGS in QB.

Surcharges & discounts 0 replies

Bernard C
Nov 12, 2024 12:34 AM
Joined Jul, 2021 14 posts

Hi,

The criteria selectors are incomplete without "And" & "Or" functions; at least for discounts and surcharges. 

In the real world, if a discount is applicable for a given period it means that it applies to each night on this period and not to others. For instance if a discount is offered for (nights of) Dec. 1 - 10, it means that someone booking from Dec. 5 to 15 will get the discount for the nights of 5 - 10, then the normal rates for the remaining nights.

When setting this up using arrival and departure dates, it does not work at all. Someone leaving after the set departure date will not get any discount, which is not logical. There's a way around it by using seasons instead of arrival / departure criteria but in some cases it requires creating additional seasons = an extra hassle. I guess that adding "And" & "Or" functions would solve this.

 

Also

It would be great to be able to set whether a discount / special offer or surcharge is "combinable" (cululative) with another special on the same period. For instance, you could have a 10 % discount for weekly stays and a 20% discount for last-minute bookings. In some cases they are cumulative, in most they are not.

Thanks for taking note.

Duel Refundable & Non-Refundable pricing 0 replies

Paul F
Nov 11, 2024 8:57 AM
Joined Oct, 2024 1 post

Its would be great to have two separate prices, one for non-refundable bookings (at a discount) and separate price for refundable bookings

Audit Trail - Ability to view more information in "Activity" 7 replies

Mark M
Nov 10, 2024 1:16 PM
Joined Jun, 2023 7 posts

This is an absolute must; 

 

We now have no history of who is making changes to bookings and when changes occur to bookings themselves. 

 

Ownerrez however is tracking all of this internally from what i understand, please bring it to the front so users can see.

Reporting for inactive properties 9 replies

Mark M
Nov 10, 2024 1:15 PM
Joined Jun, 2023 7 posts

Agreed; 

 

This is a must have for property managers; 

 

Let's say 10 properties were in service all year and then got disabled last week December, then you annual reports dont include revenue and PM commission? 

 

Now I have properties that we don't manage and I have to keep as active just so I can get accurate reporting; 

 

 

Triggers for things other than Booking 3 replies

Chris M
Nov 10, 2024 11:43 AM
Joined Sep, 2024 6 posts

Triggers for Reports would be great. I'd love to see a daily report emailed to myself. Owners would love a weekly/monthly sales report automatically emailed. 

Chris

 

Show a larger calendar range on Inquiries 0 replies

Danica C
Nov 8, 2024 5:35 PM
Joined Feb, 2020 5 posts

I would like to see an extended calendar on inquires.  I have gap rules, and sometimes the calendar does not show how large the gaps are with other bookings.  Here is an example:  If someone makes an inquiry for Sunday-Friday, the calendar shows only one week, starting Sunday, ending Saturday.  So I have no idea by a quick look if that reservation would leave gap nights, because the calendar doesn't extend far enough.  I would like to see a full week BEFORE the reservation being requested, and a full week AFTER the check-out date.

Abandoned Booking Tracking/Recovery/Response 4 replies

Scott J
Nov 7, 2024 11:53 PM
Joined Mar, 2019 226 posts

I'm not seeing that there's any condition of a quote or inquiry that makes sense for a trigger to be made for, such as the quote not made into a booking. So I don't see how anything can be done with this.

Triggers for things other than Booking 3 replies

Shawn H
Nov 7, 2024 10:16 PM
OR Team Member Joined Aug, 2021 298 posts

Inquiry Triggers were released earlier this year, and quote triggers were released earlier this week! I'm marking this one as Released as there are multiple trigger types and options.

We plan to do more around triggers - including some follow-ups to inquiry and quote triggers - and lots more messaging features!

Abandoned Booking Tracking/Recovery/Response 4 replies

Shawn H
Nov 7, 2024 10:13 PM
OR Team Member Joined Aug, 2021 298 posts

Quote Triggers was released earlier this week. It can do just what you're looking for and be able to follow-up with the prospective guest if there was a quote generated in OwnerRez.

You can send yourself a message as a reminder, also - whether Immediate or Scheduled - to be able to follow-up as desired.

 

Automatically follow up on a quote or inquiry 11 replies

Shawn H
Nov 7, 2024 10:10 PM
OR Team Member Joined Aug, 2021 298 posts

Quote Triggers was released earlier this week! We plan to do more around triggers - including some follow-ups to inquiry and quote triggers - and lots more! Marking this one now released as the key features are now available for inquiry and quote triggers.

Trigger to send follow up to unbooked quoted inquiries 18 replies

Shawn H
Nov 7, 2024 10:08 PM
OR Team Member Joined Aug, 2021 298 posts

Quote Triggers was released earlier this week! We plan to do more around triggers - including some follow-ups to inquiry and quote triggers - and lots more! Marking this one released as the key features are now available.

Split Price Calculator 0 replies

Kaylen A
Nov 7, 2024 3:04 PM
Joined May, 2024 1 post

A feature you can enable on the booking widget that would allow inquiring guests that are sharing the home with other families/groups to generate a cost estimate per family staying at the home, based on the total price generated through the booking widget.

The calculator would split the cost once the guest adds their desired dates, # of adults, contact info, etc. to the widget.

 

Bonus: This price can then be emailed to the other parties they are splitting with (or at the very least there's an easy "copy" button).

Horizontal Scrolling in Ribbon View 0 replies

Chris M
Nov 7, 2024 12:03 PM
Joined Sep, 2024 6 posts

 I’d love to be able to scroll horizontally with my mouse pad in the Ribbon View. Instead of always having to go and drag the icon. Not the end of the world, but hey, it would be nice. (-;

 

Chris

 

See Original Booking Amounts Before Cancellation for Airbnb Bookings 0 replies

Intown Cottages
Nov 7, 2024 9:52 AM
Joined Jun, 2020 3 posts

We recently went through the most cancelled bookings ever experienced due to Hurricane Helene in WNC. As a result, Airbnb systematically cancelled bookings without approval under their Disaster Protocol. I am trying to get a tally of the refunds from canceled bookings, but when Airbnb cancels the booking, it zeros the amount out on OR. It would be great if OR could catalog (maybe an added tab) where the original booking amounts can be referenced for looking back if this happens again. Also, it is a great way to check to see if the partial refund amounts are correct. Thank you. 

Include a dropdown to include deactivated properties when running historical reports 21 replies

Jason B
Nov 7, 2024 8:47 AM
Joined Jan, 2021 56 posts

Shawn, any update on this?   It is quiet the hassle to re-enable a property, and the risk that come with doing that (like a freak potential of a booking) then disable it just to get historical data.