Feature Requests

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I don't necessarily need a specific "print to PDF" function, BUT there currently is no way to send guests a nicely-formatted receipt showing their charges and payments. A version of this is emailed to the guest when payments are processed, but there's no way for me as the manager to pull something similar separate from running a charge and sending a receipt. That would be a useful function, especially if the page could be designed to then be printed in the browser in a nice format.

Say you have this cancelation policy mentioned above, and a $2000 booking. The guest pays 50% of the total booking charges up front (50% of total is $1000). They pass the 100% refund date, and now only get 50% of the total booking charges if they cancel. (Again, 50% of the total is $1000). With this wording, they could think they get back the $1000 that they've paid. I understand that is not the intention, but why not have it worded correctly in the first place, so as not to cause confusion?  Just a change of a word or two, or allowing us individually to modify the text on our own cancelation policies, could take care of it. 

It is already possible for you to configure 5-star reviews to be automatically posted by OwnerRez (for Airbnb bookings):

https://www.ownerrez.com/support/articles/reviews-automatic-posting-5-star-airbnb

Note in particular that you can set a tag to indicate a booking that should not have a 5-star review posted automatically.

Turno is integrated with OwnerRez via our Open API.  This supports the ability for Turno to place a tag on a booking - such as, in case of a bad cleaning report, the tag indicating that the 5-star automatic review should be skipped.

Now, this feature has not yet been implemented by Turno, but the functionality already exists, so they are able to add this capability at any time without any additional coding being required by OwnerRez.

If you feel this would be valuable to your business, please feel free to reach out to Turno to encourage them to add it.

I would like to reiterate how important creating a printable receipt feature is. I am still struggling to find a way to be able to print a receipt for my guests that shows both deposit and final payment, as well as rent charges and taxes. The only way around this is to email myself a copy of a Payment Received templated email and then print it from my email - talk about cumbersome!

By default, will it show up on the website

Yes, unless you have excluded it from there as previously mentioned.  You can however change that setting as soon as you have re-enabled a property and it will take effect immediately, which should prevent anyone from actually booking it in the minute or two that it's visible.

or any of the OTAs?

No - a separate action needs to be taken to reconnect a re-enabled property to any individual channel API connection.

Will it now be a property that is billed for by Owner Rez?

Yes.

If they are re-enabled for just enough time to re-run the bookings data and then immediately disabled, would this prevent from being charged?

Highly likely - you have a specific day of the month that your invoice is created, and, if a property is not enabled on that particular day, it won't be charged.  This is also true for paid premium features that don't involve direct expenses (like insurance and SMS do).

Ok, so to be clear, when I click re-enable, what are the default implications of this? By default, will it show up on the website or any of the OTAs? Will it now be a property that is billed for by Owner Rez? If they are re-enabled for just enough time to re-run the bookings data and then immediately disabled, would this prevent from being charged?

You can exclude specific properties in the settings in all Hosted Websites and Widgets.  Those exclusions are preserved even when a property is disabled, so, if you re-enabled it, it would still be excluded and not appear in that widget/website.

Thank you for your response, Ken. The issue is that if I am simply looking to pull historical data on these properties (for example, to be able to see historical gross booking value for a sales tax audit to ensure that we have collected the appropriate amount of sales tax), I wouldn't want to re-enable properties and then have them showing up on our website or have guests make any bookings (since these properties are no longer on the program). Is there a workaround to be able to access this data in another way?

Yes, only enabled properties have their data visible in reports and screens.  However, the data has not been deleted, and you can re-enable properties if necessary.

https://www.ownerrez.com/support/articles/properties-disable-reenable-property 

It's been a while since this was last commented on, but I agree that this should be revisited. If the view is that Owner Rez does not want to include the data for historical properties in its bookings reports, it should be possible to run a separate report to query the same data for all inactive properties such that we can at least aggregate the active + inactive data on our end in excel. Reactivating historical properties one-by-one (and having them up on our site/OTAs) for the simple purpose of running a report seems like an inefficient approach and inconsistent with other PMS reporting capabilities. 

Is there a way to run a report of all historical bookings (including both enabled and disabled properties)? This is necessary in the event of any sales tax audits to ensure that we can map the sales tax collected to all historical bookings. The bookings report seems to only be able to be run for enabled properties. In the event a property leaves the rental program, all of its historical bookings can no longer be queried. Is there a workaround to be able to pull this consolidated data? 

You cannot.  If you have something specific that needs to be researched relating to something malfunctioning, the Helpdesk is able to assist with that, though for complicated issues we often have to escalate to the engineers.

I asked this week for the same. I was asking more for gaps. I think it would increase bookings too.

How can a user access the internal log?  Even if it is cryptic, it would be helpful to get that information.

Can you write in to the Helpdesk detailing which of your properties has the sauna and where it is not correctly being displayed, so we can investigate further?  Our engineers report that we do in fact send the Sauna information to the channels for display.

The wording for the cancellation policy is confusing, and a guest could potentially try to use this to their advantage. 

On a cancellation policy where the guest can cancel with a 100% refund up to 60 days before their stay, it currently says: One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 30 days prior to the arrival date of the reservation. For cancellations made within 30 days prior to the arrival date, no refund will be issued.

The percentages are fine, it's the wording that's a problem.  The guest should NOT receive 100% of the TOTAL booking charges, they should receive 100% of WHAT THEY PAID SO FAR.  The way it is automatically worded can sound like they receive MORE than they paid, since they may not have paid the second payment yet.  I would like more specific, clear, and accurate wording here.  If OwnerRez doesn't want to correct it, I think we should be able to correct it ourselves as owners.  Thank you!

Hello, 

It would be good to have Nearby Places and Activities shown somewhere in OR websites instead of just VRBO? 

Thank you! 

Mark

We have an internal log, but it's quite cryptic.  There are long-term plans to increase the visibility of event logging to our clients, but that's a great deal of ongoing effort and not high priority work in most cases.

[This topic has been closed as a duplicate of another topic (Booking history)]

[Another topic was closed as a duplicate of this topic (Reservation History)]

Found a similar post from three years ago when i searched to see if someone had posted something similar. Pasting their post below and adding a few things as my request is essentially the same!

It would be really helpful to have a history of actions taken on a reservation. Similar to transaction history. For example, a timestamp of when dates change, or additional charges like pet or late check-out fees are added. I know we can go back through the sent messages to recreate a timeline. But, it would be much easier if we could just click on "History" to see any changes that may have been made to the reservation, comments added, etc., and most importantly, who made those changes to the reservation.

The only available option would be to use Limited sync for a specific property, and then control most of the property settings in Airbnb instead of OwnerRez.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-setup-connecting#map 

We're aware of this, and it's documented for work, but not a near-term priority.

Yes, the Schlage API does support this capability, and we plan to implement it at some point in the future.

Ability to add links to a WordPress website (or any website for that matter) that would display information located within the Property database section.

Provide a way to easily link to the House Manual and other key information inside Property section or other places in OR?
I am using the WordPress plugin.

I have guests asking for the house manual and no easy way to give them the info,

Any updates on this? 

Hi Joe - a number of our Integration partners support garage door openers and Yale Assure locks. Most are classified under the Door Locks area, so here is the Overview document to springboard from. Andersen is one I found on one partner list and various garage door openers.

No plans to do anything directly at this time for those.

Hi Megan - as part of the ongoing redesign, we have plans to change up how the account switcher works in the top menu bar. Stay tuned.

Existing 'Owner Statements' are limited to closed bookings for each month.  In order to better manage the business the Owner should have a Sortable View (with Filters) to sort Reservations by Platform, Check-In Dates (both past, present and future), Book Date, Revenue Details, etc.  

When a quote or charges are displayed currently for the nightly base rental rate, the wording is “4 nights (15 July - 18 July, departing 19 July) during Low season at $XXX per night”. The bolded wording about the dates is confusing to many; I would like to change it to “4 nights (check in 15 July, check out 19 July) during Low season at $XXX per night”  Please allow the ability to edit this.