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Hi Ed,
Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for it.
I'd recommend sharing the idea around and trying to get other upvotes for it at this time.
Awesome!! Thank you!
It would be nice to be able to change guest check-in and check-out times from the <Overview> Section under Bookings. This page shows the generic check-in and check-out time over the date but there is no option to change it. Guests frequently ask if they can check in early or leave later.
This request often comes from an email it would be nice to click <bookings> click <overview> and be able to change times immediately.
The templates and triggers OR offers are amazing and seems like a date change or a time change would initiate the same notification trigger.
* Guest would be sent an update to change in their allotted times (a bit more refined than current date change notifications).
* Housekeeping could get a notification of change in times
* Door code APIs could be sent changes and update codes based on the new time interval.
This would be a great benefit to all of us with programmable locks.
Ken et al,
I send guest materials in the days immediately before arrival. A guest booking on the day of arrival will not get a templette that has a trigger 3 days before arrival. A guest booking 2 or months prior is likely to forget this data. If i send a templette on arrival and 3 days prior both a guest booking 4 days out would get the same template 3 and 4 days before arrival. Sending numerous materials on booking combined with sending the same material is not the professional image I want to present.
I'd like to build a conditional trigger
If ArrivalDate > 3 days from BookingDate then
Send template 3 days before ArrivalDate
Else
Send Template NOW
CURRENTLY THE TRIGGER IS SINGLE CONDITION & LOOKS LIKE
Type <Scheduled>
Immediate <Before> __3_ <Days Before> <Booking has Arrived> __9am__
Condition blank
Action blank
I use Pricelabs to control this. They have this option to allow orphan gap control differences within a cutoff period. The only downside with Pricelabs is that the moment a booking or cancellation changes the calendar, the gap-prevention conditions (which are enforced by restricting check-ins/outs) is not consistent with the calendar until the daily syncing is performed. I wish Pricelabs or OR would find a way to do a Pricing sync as soon as the calendar gets changed, rather than at a set time.
A forced turn day is a good idea. I was trying to figure this out before, but just came across your idea. Probably a maximum length restriction becoming incrementally shorter as the turn day approaches is the way to get this implemented and working with the OTAs. I don't see it requiring it anything else. Though having OR set it up so it it automates the length restrictions for numerous days, would make it easier to implement.
Hi,
For listings, we like to show our featured properties on the search and availability widget and when going to listings.
For the calendar widget, we would like to see the properties sort a to z.
However, currently in Owner Rez, I have to choose random, featured, or a to z.
Can you make it so we can apply a sort to a given widget.
Thanks,
Laura
With over 100 blog posts, our website visitors to https://naplesfloridarentals.com/ need a method to search through blog posts in addition to using the categories.
I love how you responded to this snarky comment about cost. As business owners, we should all have a little grace with other businesses that don't operate like charities.
It would be great to be able to select more property icons such as:
Sauna, Fire pit, fenced yard, ping-pong, tennis/pickleball, air hockey, game room.
FYI this feature was released yesterday, Jun 19th, 2024.
See the Change Log notes here
Setting it should be pretty straight forward, but this new setting is also covered in this support doc here:
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export#export-exclusion
Enjoy!
Instead of listing each and every property under the 'Properties' tab on the Website, it would be nice to be able to customize groups and manually set each property into the group. This could allow us to separate and categorize the dropdown menu by Building name, Number of Beds, Location, etc.
Thank you OwnerRez team.
The whole owners portal needs a revamp. List view would be helpful. as well as any additional features like reports, etc.
You can always send the guest a triggered message prior to their stay or during that gives a code to discount the day prior or after the stay.
Requesting a way to add a filter for "Discounts" on the calendar ribbon.
Its not obvious when there is a discount applied unless you enter each reservation and go to charges. If there was a way to filter reservations that have entered a discount code, you can then find these quicker and investigate if the discount should be there.
A couple examples of discounts that can be applied from the direct booking page.
1. Military discount- We offer military discount. In order to make sure this is a valid request, we require ID to verify this is a valid request.
2. Repeat guest discounts- We would verify this is indeed a repeat guest by their profile.
Hello all! Here to announce the arrival of push notifications in today's release. Read how to enroll your device(s) in the Push Notifications support article. Enjoy!
None at this time, we're currently focusing on other large updates.
Please spread the word for this feature to get more votes if you'd like to see it prioritized.
No changes since Shawn last replied, thanks for checking!
Add collapsible groups in the ribbon calendar and allow properties to be added to groups. This could be used to create visual separation for properties by location, by number of bedrooms, etc. Here is a mockup.
Zelle, Venmo, Cash App, Vrbo, and Booking.com icon options coming very soon!
It really would be a huge asset
Any updates?
This Widget it great but it could be even greater if it also had a "pet" filter added to it.
I just don't bother with the fees until the end of the month, when I do a journal entry for the total fees for that month. Much easier. You can even do it annually if the only reason you need the data is for taxes.
Any updates on upgrades to quickbooks integration?
Any update on this? It would be a great feature - especially during hurricane season...
When a host changes a guest's reservation date, OwnerRez kindly displays what has been paid and what the new booking would be. This is great for bookings in the future but it's more common for me to have guests add a day to their stay in which case their stay, if it were available, would be highly discounted. I reduce pricing aggressively 7 and 3 days prior to a stay if I can't book it. So a guest wants to add an ADDITIONAL NIGHT for which I expect an additional $135 and the software suggests sticking with the current pricing or giving the guest a refund as well as the additional night. Can you please add a 3rd option which allows custom pricing?
I know there are work around and use them so there is no need to tell me how to add charges. This pricing option triggered during a date change would be very handy. As it is now its only handy about 40% of the time when I"m adjusting future bookings.
Thank you for your suggestion! I've forwarded it to our team responsible for the Change Logs. In the meantime, be sure to look for our Monthly Product Update Blog Posts for complete release information!
Hi
I would like to make a suggestion for https://www.ownerrez.com/support/latestupdates
rather than bullet points per change it would look much nicer if you had 3 sections, + ADDED Feature, * Fix/Change, - Removed
for example the below snipper is from June 5th 2024 log:
I think it would look nicer as
+ Implement "Mark as Spam" on inquiries and evaluate comment bodies using Akismet for spam detection
+Add Damage Protection opt-out for Whimstay
* Merchant of Record (MoR) channel API integration enhancements - part 1
* Update {MYTWITTER} field code Name and Description on the Account tab to refer to "X"
* Increase cap for line item pivot report
*Fix multiple guests being created for Vrbo Messages
*Fix "do not retry" trigger retrying same day
*Fix issue with forums authentication
- Remove obsolete TripAdvisor description fields
This way I can easily see whats new by PLUS symbol, Star for Fixes, Minus for things removed
A good example of this can be seen here https://docs.plesk.com/release-notes/obsidian/change-log/
Agree 100%!! It seems a very simple feature to add and it's a pretty important one!!
