Feature Requests

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Just a quick point of clarification: OwnerRez does charge less for the WordPress Plugin, on the first property anyway. You can use the pricing page to see that. Or you can view the breakdown here - Hosted Sites and then WordPress below that.

We don't usually release big bangs for all areas at once. Our WordPress Plugin is actually housed in a different code repository from the main app.

But you bring up a good point, and that is, we need to spend more time on the WordPress Plugin and make it more powerful than it is today. We will be looking at bringing an updated photo layout for WordPress too, but it won't be released at the same time.

For additional QB integration, I'd love to see this process be possible:

• Payment made creates a sales receipt that categorizes it as Deposits for Future Stay (or whatever category someone chooses, this is what I call it) and classes it according to property
• If there is a transaction or channel fee that comes out of the payment before it is deposited (ie Airbnb), then that line is included and matched to the correct category so that these sales receipts will match the deposits
• After a stay is completed, a sales receipt is created that lists the breakdown of a stay into the correct income categories that have been matched and then adds the total as a negative line coming out of Deposits for Future Stay

I'd love to see this feature added, please!

You can't do it on Airbnb when having everything fed to it via API.

You can. Just classify your cleaning fee as "management" and do not use the word 'cleaning" in the description and check "classify as rent item". That way it rolls into rate. 

Try now.

It's one extra click...

And more actions required before that. 

It's one extra click...

There is no image?

100% agree. It adds an extra step. I'm in settings every day and I really don't like the new settings location! 

Yay I am excited for this feature!

I have an owner that would like to look at the property rates on his property only since he cannot see them anymore on VRBO as VRBO move closer to their Expedia platform.  Do you have a suggestion on how he can access the rate calendar for his property only and nothing else on OwnerRez so he does not have to rely on me sending him screen shots when he wants to see the current rates.

OR is charging the same for the WP Plugin that it is charging for the Hosted Website. Therefore, it is only reasonable that the plugin provides the same features and updates as the Hosted Website.

Chris just informed me that OR is upgrading the Hosted Website photo layout yet only looking at potentially upgrading the plugin for this. Please simultaneously upgrade the plugin for this too, and upgrade it to match any other upgrades that have been made for the Hosted Website. If OR isn't going to do this, then the plugin price needs to be reduced, as that makes it an inferior product. 

With the new influx of people joining Hosted websites for GVR, are we likely to see any updates to hosted websites, perhaps a few new templates to add a bit of diversity? Perhaps a built in cookie policy to adhere to new regulations.

Ken and Paul, I am not understanding why a website like mine that is using the OR widget for pricing and booking is any different from that on the hosted sites. As far as I can tell, it is exactly the same. Can you explain?

Me too. I manage the listing, but the owners collect the payment. I would like to bill the homeowner for the 20% of bookings

I use Safely for my Damage Protection. Given the fact that they are an OR partner and they API integrate in, I wish y'all would offer a way for me to set up/utilize the built-in Damage Protection options with them (as opposed to RentalGuardian). The most helpful would be for recording payments received on claims and a more robust way of tracking the DP costs involved (besides the line-item surcharge I am limited to now). 

It would be ideal for there to be an option to select any of the DP companies y'all partner/integrate with for this! 

Hi, I agree that full administrative access should be granted to a secondary person. It's very annoying! Suddenly there are many things that I cannot do that I need to do!

We regret to inform you that integrating with Marriott Homes and Villas is currently not a part of our 2024 roadmap. Make sure to subscribe to this forum for any future updates regarding Marriott Homes and Villas.

I thought that multi-language was in development having read that it is was priority in other threads much (years) older. I have all of my messages in German, but the OwnerRez payment, Rental Agreement info, at least one messaging function (gap-night), etc. is all in English. I have had guests who've complained that it is intimidating to them. I ask that this become a priority as it may be costing me bookings.

It’s not bad, but I come from ecommerce where the whole purchase process is optimized and tracked. We’re rebuilding our site so that we have full funnel view and can make a/b tests to optimize our checkout. With widget we can’t do that. We’re not able to modify the experience nor do we have visibility on the tracking events. 

It’s a bit more than a lot of users will go through but we’re invested to make sure our experience is a smooth one. 

Do you know you can track events in GA ? I am not well versed, but the events are there. GA is covered in this article. here is a snippet:

Once you set up the integration, you'll see the following actions show up in Google Analytics:

• Page view on widget pages (whether inside your website or separately hosted), quote accept (checkout) pages, one-off payment pages, hosted website pages
• Widget -> Loaded when a widget is loaded
• Widget -> QuoteDisplayed/QuoteErrored on book now widget when the guest enters information and the quote summary is displayed or a validation error occurs, respectively
• Widget -> QuoteDetailExpanded on book now widget when the guest expands the quote details panel
• Widget -> BookingStarted event on "book now" button click in book now widget (with event value of quote total)
• Widget -> InquirySent event on "send inquiry" button click in book now widget (with event value of quote total)
• Quote -> BookingStarted event on view of the initial quote checkout page (with event value of quote total)
• Booking -> Booked event on booking complete (with event value of booking total)
• Ecommerce transaction on booking complete

The experience is already pretty smooth:  Enter dates/number of people > Quote displayed > proceed to book. What can be smoother than that?  To me, your ask sounds like an attempt to reinvent the bicycle. 🤷

Ok, and may I ask why? what is wrong with using an embedded OR quote widget that already does all that? You can see example on my non-OR site > smoky-mountains-cabin.com/AE

It’s not bad, but I come from ecommerce where the whole purchase process is optimized and tracked. We’re rebuilding our site so that we have full funnel view and can make a/b tests to optimize our checkout. With widget we can’t do that. We’re not able to modify the experience nor do we have visibility on the tracking events. 

It’s a bit more than a lot of users will go through but we’re invested to make sure our experience is a smooth one. 

@DesertCompass
If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.

Any update on scheduled offline payments? This would be easier for us to monitor who has pending payment due for the month! You could also just allow offline payments on the existing scheduled payments and just send an email reminder but we need to see this on reports too!

Yes, in fact, you can do this right now, using Property Tags!  Here's how:

https://www.ownerrez.com/support/articles/tags-groups 

Hi,

I was working on an OwnerRez-hosted website for Palm Wave Stays. Palm Wave Stays has short-term rental units spread across the US. We have noticed that all the rental units are shown on the sub-menu under the Properties menu. We believe that a large number of rental units spread across multiple locations, it is detrimental to user experience and we wanted to group the properties by location, like the following:

Properties
      -- Chicago >
             - Rental-unit-1
             - Rental-unit-2

      -- Florida >
             - Rental-unit-3
             - Rental-unit-4

It would be very helpful if OwnerRez had such customization options for the menus of its hosted websites.

I use the notes field under the owners to store info about the property.

.

As you know, AirBnB's policy is that infants don't count towards the guest count.  In the past, travelers didn't even have to say they were bringing infants.  Now, AirBnB asks them to report if they are bringing infants but still doesn't count them towards the guest count.

I operate in a jurisdiction with a strict law governing short term rentals.  It specifies the maximum number of guests allowed, based on the property size.  Everyone, including infants, is counted towards that limit.  This leads to a situation where AirBnB allows reservations that exceed legal limit on guest count, if the party has infants.

Ideally, AirBnB should fix this, but that is not likely.  I do have a policy in my listing saying that infants count towards the limit, but most people don't read that.  Hence, all I can do is manually look at each AirBnB reservation and see if there are infants reported and whether that takes the guest count beyond the limit.  This, of course, is error prone.

I would ideally like a trigger that checks if # of adults + # of children + # of infants exceeds a limit.  However, there are no triggers that use mathematical formulas.  I would also settle for a trigger that simply checks for # of infants > 0 and sends me a reminder to check.  Such checks will happen less frequently than checking every booking and hence will be less error prone.

So, as a bare minimum, I would like the field "AirBnB infants" to show up on the list of fields that I can include in a trigger.  For extra credit, support formulas the include multiple fields.

Thank you.

Zapier has integrations with everything but there was probably some minor coding on the OR side but why pay for a 3rd party integration AND then for email marketing?

I agree. Additionally, I would like it to integrate with my ring security system's arm/disarm function. As with my smart lock, it would be ideal if a personalized code could be sent for guests coming and going.