Feature Requests

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Hi Bri. Are you aware that the issue to send WhatsApp messages to Brazil numbers, was resolved? I reported that some time ago, and I'm not sure if that was already solved. Fyi, Brazil is the second largest market for Whatsapp, only after India. 

WhatsApp has been promoted out of beta and is now accessible to all OwnerRez accounts! You can connect your WhatsApp Business account to send and receive messages alongside existing email and SMS options.

Setup & Connecting instructions can be found here - https://www.ownerrez.com/support/articles/whatsapp-messaging 

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote. Community feedback really helps us prioritize what to build next.

Is it possible to customize the requirements box so we can add / remove what applies to our particular properties? It would be really helpful to have a box that shows if the check in instructions have been sent instead of having to navigate multiple screens to verify that information.

Hi Sonia,

Great news! Unification of templates and triggers is already on our roadmap! I have no ETA to provide at this time, but the beginning stages are in development behind the scenes here.

I've marked this request as planned.

Greetings Ownerrez

I am writing to formally request a critical workflow optimization for the OwnerRez messaging system.Currently, setting up a single future communication requires creating three separate messages to target Airbnb/VRBO, and direct channels (email/SMS). This current setup creates significant operational bottlenecks:

• Massive Inefficiency: Multiplying every single template or automated message by three dramatically slows down property onboarding and system management.
• High Margin for Error: Manually copying, pasting, and updating three identical messages across different channel formats increases the risk of inconsistent guest communication.
• Feature Disparity: Modern PMS platforms allow users to write a single message and simply select checkboxes for the desired outbound channels (OTA API, Email, SMS).

The Solution:
Please implement a Unified Messaging Push option. When creating a message or scheduled email, users should be able to write the core content once and use simple toggles or checkboxes to select the delivery channels (e.g., [ ] Airbnb, [ ] VRBO, [ ] SMS, [ ] Email).As a property manager focused on scaling, this duplication of effort is becoming a major friction point in my daily operations. Streamlining this is urgent for users who manage high booking volumes across multiple platforms and need to maintain a single source of truth.Thank you for your time and constant dedication to improving the platform. I look forward to seeing this implemented soon.

better yet an auto generated email via a trigger 1 day from booking end that offers X extra days at same avg daily rate or discount by % if they are available. then generates a quote and allws the guest to extend if they do it before regular checkout time.    orez oughtta just vibe code this feature then put it through the review process to make sure no oopsies and implement!

Yes same path is available... just instead of a link it lives in a drop down I think...

Let's take a look

Navigate from Inbox to Booking Messages in Mobile - Watch Video

Thanks for sharing the Loom Steve.  

Is the functionality there via the app?  That's where we're communicating 90% of the time and I attempted to follow the same click path but when I click on booking and messages it just shows the current messages.  

Hello,

I agree this could be a nice enhancement to the Inbox experience. Being able to see and manage upcoming scheduled messages without leaving the conversation would make those situations much easier to handle, especially when guests change their plans. That said, we'd also want to be careful not to further clutter the Inbox, since its primary purpose is to help users focus on incoming guest communications.

In the meantime, this functionality is available from within the booking itself. You can view and manage scheduled messages by opening the specific Booking and navigating to the Messages tab. There you'll see all upcoming triggered messages, along with their scheduled send times and current status (Pending, Sent, Failed, etc.).

From the Actions menu, you can also choose to Skip a scheduled message or Send Now if needed.

Let me show you how that works:

Control Triggered Guest Messages starting from Inbox - Watch Video

I can certainly see the convenience of having this information surfaced directly in the Inbox, so I appreciate you taking the time to share your experience.

This Feature Request is open for the community to vote on. The more feedback and votes we receive on a request, the better we can gauge customer demand, which helps our Product team prioritize items for future roadmap planning and development.

-Steve

Thanks for the detailed feedback, Elliot (and Sean, appreciate you hopping in too).

To clarify what's happening today, WebP/HEIF uploads are supported on the input side, but we convert to JPEG for the final delivered image. That's intentional. Browser support for WebP is broad but still not universal, and compatibility issues with newer image formats aren't hypothetical for us; we've run into real problems with HEIC in the past, for example. JPEG remains the safest common denominator across the wide range of browsers and devices.

On the performance side, WebP typically runs 10-20% smaller than an equivalent JPEG, so a 300KB photo might land around 240KB. That's real, but the impact on load time depends heavily on where the bottleneck actually is. Our property photos are already compressed, served in appropriately sized crops for where they're displayed and delivered through a global CDN, so the images themselves are loading in well under 50ms in most cases regardless of format. The kind of load-time or SEO impact WebP is known for mostly shows up when the alternative is multi-megabyte, uncompressed images served from a slow or non-CDN origin. That's not really the situation here, so the practical difference for most accounts would be marginal.

All that said - I'll leave this open for voting. For now, it's not something we have planned in the near term.

We've used Hostaway previously and this was a feature that is was such a benefit to have.  

Instead of having to to click through three submenus then search for a trigger message for a specific guest you simply click on the guests inbox and below your "present" communication are all of the scheduled messages.  If you don't want to send one or edit it you just click it to change.  

Event for the short amount of time we've been using OwnerRez this has been one of the biggest headaches to navigate because guests change plans and it's difficult to search and change messages. 

The problem:
Rezzy identifies and flags tasks as "Urgent" and "Maintenance" via its task detection. However, there's no way to get real-time SMS or voice notification when both conditions are true simultaneously without notification overload. Currently, we would get an email for every task, or need to depend on someone going in to assign the task. This still depends on someone being alert 24/7 for the low chance of an urgent issue. 

What I've already checked:

• Messaging Mode and Escalation Behavior settings (Rezzy AI Settings) — no task-level urgency routing to SMS/voice
• Developer/API Settings — no task event type listed among available webhooks
• Task notification channels are currently limited to email/push only

Specific asks:

1. Add a task.created / task.flagged webhook event (or equivalent API endpoint) that fires with task metadata including urgency level and category, so we can build our own routing logic reliably via API instead of parsing emails.
2. If webhooks aren't on the roadmap soon, at minimum expose task urgency/category as filterable fields in existing email notifications (e.g., a consistent subject-line tag) so third-party automation tools can parse reliably instead of fragile text-matching.

My primary objective with using Rezzy AI is so I don't have to be glued to my phone and buy back my time and attention. 

Right now, I have Rezzy on Draft Only mode b/c I haven't perfected all the directives. If I were to put it to respond automatically, some stuff would be wrong and take even more time to rectify. The problem is that I still need to press approve on all messages. 

It would be great to have conditional auto-send rules for Rezzy AI -- send the high confidence x low risk messages automatically, and escalate the low confidence x high risk messages to me. So effectively, I should only be alerted / looking at my phone for guest comms if there is a low confidence &/or high risk draft. 

We could look into defining a risk spectrum, or inquiry classification help with this routing. Wifi questions --> auto respond. Urgent maintenance problems --> escalate. 

[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Granular Team Member Permissions)]

Hello folks, sorry we missed responding to this thread earlier. 

This is a feature request so I'm moving it the Feature Request forum where it can garner votes and community support. 

However, I can also announce that we are actively working on a Tasks API. I don't have a release date yet, but it's coming soon!

Good news! This is now handled by Rezzy AI, our built-in messaging assistant. You can set Rezzy to reply automatically overnight (or on whatever schedule you want) and stay in draft mode during business hours, and it works across the Inbox for all message threads. Not just for pre-booking inquiries either. It covers messages from guests who are already booked, pulling from your real property info and policies rather than a single static reply. Anything it can't handle gets logged as a task for you to follow up on.

More info on Rezzy AI here:

• Overview: https://www.ownerrez.com/support/articles/rezzy-ai-overview
• Setup & scheduling: https://www.ownerrez.com/support/articles/rezzy-ai-setup-configure
• FAQs: https://www.ownerrez.com/support/articles/rezzy-ai-faqs 
• Directives: https://www.ownerrez.com/support/articles/rezzy-ai-directives 

Hi Drew,

That's great feedback, and we're glad to hear Enso Connect has been working well for you.

The good news is that this type of integration is already possible. We recently (within the past year) added messaging endpoints to the OwnerRez API, which allow partners like Enso Connect to integrate with our messaging system if they choose to do so.

Since Enso Connect connects to OwnerRez through our API, the next step would be for their team to implement support for those messaging endpoints on their side. We'd absolutely welcome a deeper integration between our platforms, and our Partner team is available to help them with any technical questions they have during development.

I'd encourage you to reach out to Enso Connect and let them know this is something you'd like to see. Customer demand often helps partners prioritize improving integrations, especially when multiple mutual customers are asking for the same capability.

We'd be happy to work with them to make it happen. They simply need to reach out to our Partner Support team if they have any questions or would like implementation guidance. From our side, the messaging API is available today, so they can begin adding this capability whenever they're ready.

I've been an Enso Connect customer for several years at this point. I know OwnerRez has their own messaging platform, however, they don't have the same simplicity offered by Enso Connect. I can group all messages and upsells cleanly through Enso Connect and is worth the extra cost in my opinion. I would love it messaging was synced up with Enso Connect just as it is with other platforms.

Hi Chris,

The Battery notifications specifically require version 1.1.4 of the OwnerRez Hubitat plugin.

We'd like to request the feature to exclude taxes from owner bookings. The hope would be a feature could be introduced under the taxes screens where we could exclude the source 'owner bookings' like we do on other surcharges, etc. 

[This topic has been merged with another topic (Step towards unified email inbox). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (OwnerRez specific Inbound email address)]

Hi Missy,

Can you define for us what that looks like to you? Are you looking for Rezzy to be able to write a host reply to a guest review on the channels, or looking to have Rezzy send the guest a message in the inbox to thank them for leaving a review?

Let us know!

[This topic has been merged with another topic (MCP Functionality). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Better support for API documentation that works well with Claude + more API support)]

Hi Alma,

Thanks for flagging this. I'm honestly a little surprised misterb&b hasn't come up before now!

To make an integration like this happen, misterb&b would need to build it on their end. If they're interested, they're welcome to reach out to us directly at partnerhelp@ownerrez.com and we can take up the conversation from there. In the meantime, I'd suggest reaching out to them to let them know there's a demand.

I'll leave this request open for voting so we can keep gauging interest!

Would be great to have this feature 

Hi Alma,

I'm not sure that Peerspace is really able to integrate with a PMS like OwnerRez. A vacation rental PMS typically doesn't support bookings that are not at least one overnight stay or more. Given that Peerspace appears to offer hourly bookings and billing, I'm just not sure an integration would even be possible.

That said, we're always open to speaking with any new partners interested in integrating with us. I suggest writing Peerspace to express interest on their end. If they'd like to reach out to our Partnerships team for discussion, they can write to us at partnerhelp@ownerrez.com