Feature Requests

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Hi Peter,

The most recent update is what I shared on June 12th above. I'll pin that reply in this thread so it floats to the top.

Once we know Recurring Expenses is moving into development, we will share the news here. There's no definitive timeline that I could provide at this time.

Is there any updates on this feature? It has been "planned" for quite awhile now.

I created a custom payment link in stripe. There are work arounds. Was a suggestion for an improvement.

Have you taken a look at our custom payment options? You can set these up to be available to your guests to pay for their stay. Here is a support article showing you how to set up custom payment options:

https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options

This video will also show you how to set up custom payments. While we've recently changed the screen layout, the instructions remain the same.

https://www.ownerrez.com/support/articles/custom-payment-video

Thanks for the request, Shannon!

For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't disappear on my screen until the zoom gets to be over 125%, if I set my zoom at 80%, I can see all of the booking columns on my laptop screen. That doesn't work for everyone, although it's an option.

You can also export your bookings list to an excel file and manipulate the columns there, making the columns wider or narrower.

Hi OwnerRez Team,

I’d like to request a critical feature upgrade to better protect hosts from chargebacks on both direct and Airbnb-linked bookings:

Automatically attach each guest’s signed rental agreement (PDF) and booking metadata to all card charges processed through OwnerRez — including those tied to Airbnb bookings (e.g., security deposits or damage holds) — so that the documentation is preserved and auto-submitted in the event of a chargeback.

🔐 Why This Is Crucial:

• I recently lost a $1,700 chargeback because I accidentally submitted the Stripe dispute without attaching the signed rental agreement, and there was no way to correct it afterward.

• The agreement was signed and stored inside OwnerRez, but not linked to the charge itself — meaning Stripe never saw it.

• While most protections are focused on direct bookings, Airbnb guests can still file chargebacks on security deposits or incidentals charged to a card on file through OwnerRez. These charges need the same level of documentation support.

• Without auto-attached agreements, there is always risk of:

   

  • Human error during dispute submission

  • Missed deadlines

  • Losing otherwise winnable disputes due to technical gaps

   

✅ What This Feature Should Do:

1. Automatically attach the signed rental agreement to any charge processed via Stripe, Authorize.net, or other payment gateways — including those tied to Airbnb or Vrbo bookings where OwnerRez is holding a card on file.

2. For chargebacks:

    

   • Either auto-submit the agreement, or

   • Present it for easy manual approval with all metadata pre-loaded

    

3. Include timestamped metadata: booking details, check-in/out dates, guest info, and agreement signature time.

4. Ensure these attachments persist for security deposit holds, cleaning fees, and damage charges even if the booking originated on Airbnb.

🧠 Who This Helps:

This would benefit:

• Hosts with direct bookings

• Hosts using OwnerRez to collect damage deposits or hold cards on Airbnb stays

• Anyone dealing with increasing fraud and chargebacks across platforms

Thank you for considering this. It would be an incredible safeguard for professional hosts and elevate OwnerRez above any competitor in terms of chargeback protection.

Sincerely,

James DeFazio

DeFazio Rentals LLC

third party apps that dont generate in the moment of booking. Some take time to process codes, links etc... so having a feature that allowed a touch stay booking guide link to generate, THEN send a triggered email, message, etc would be helpful. 

the old booking reports when you hover your mouse over the field it would show % up or down of property, $ amount up or down. Please add this back with the new booking reports format. Or in that case any and all reports that had this feature. 

It would be nice to be able to have tag automation on the contact level and not just the overview level. 

I added a feature request if you want to add your vote to mine.
https://www.ownerrez.com/forums/requests/add-tag-automation-for-guest-tags-and-property-tags-fields#79395

One of my most common uses for tag automation is tagging the guest as a good or unwelcome guest and it would be nice to be able to set up an automation if guests leaves a bad review, tag the guest (not the booking) as an unwelcome guest.  Just as an example.

Absolutely... I was expecting this with tag automation, but apparently they only deployed it at the booking level.... I want a tag automation if guest leave <4 star review, tag guest "unwelcome" etc etc.

Great suggestion! I could see us adding a column for commission that is the aggregate of all commission expenses in the statement grids. That would be very useful. We'll discuss this internally and see what we can cook up.

Hi,

I deal with many customers from around the world. 

I would like Apple Pay and Google Pay enabled, or/and the payment options can be chosen from the payment dashboard in Stripe.

Apple Pay has many advantages, including extra protection against fraudulent cards. For example, a card from Sadia Arabia, Stripe, could not verify the CVC or address, and blocked the payment for being high risk. However, Apple Pay would allow the payment to go through.

Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest development time into an integration project.

I find that blog posts being listed by published date to be too restrictive.  There are posts that I want my website visitors to see first at all times such as a post with link to my online store or to my online guidebook.  I already make use of categories, but that's not the granularity to which I'd like to have control over the ordering of my blog posts.

Two capabilities that I wish I had in regards to blog posts:

1. The ability to simply move posts (by draggining) in the order I want them or by some other method of ordering.
2. The ability to "pin" certain posts to always appear before others. 

These are capabilities I'm used to having having developed Wix websites with blog post management.

I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs. 

Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.

For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.

I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. 

Hi Holly,

Suzee is correct in that we plan to eventually add inbound email capability to the Unified Inbox. I'm afraid we may not get to that in the 2025 roadmap, but we understand the desire to see this rolled out in the coming months.

I'm going to leave your request open to garner more votes in the meantime. More votes allows us to see where the demand is strongest across all Feature Requests, which our Product and Dev teams take into consideration when determining what will make it on the roadmap next.

Please share this request with likeminded users who would be willing to give it an upvote!

Just up-voting adding TAG criteria to DISCOUNTS. Almost as important is, adding some form of "OR" logic to DISCOUNTS. A single DISCOUNT with x% OR y% if Repeat Guest TAG is found. I would also like the "Replace all other Discounts" option available for automatic discounts. It would simplify setting a special discount for specific properties , time periods, or length of stay that have a default discount.

Hey there,

This is actually a Google Chrome issue that we have pretty much no control over. We've given it a shot, but nothing we've done sticks long term. I'll merge this request with a similar one that was reported some months back.

[This topic has been merged with another topic (Date Picker is obscured by suggestions).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Remove Date Autofill when creating a new quote)]

When creating a new quote and entering the dates, the calendar pops up but an autofill always covers the calendar making it difficult to enter the dates without having to click several times. Can you please remove the autofill on this. I believe it appears in other places too, but this is where I experience it the most. 

Hey, Rick O!

This is already possible. Have you considered creating an optional surcharge for direct bookings? You could describe the surcharge as being optional for donating to the charity of your choosing, and if a guest opts for it, you'd collect those funds as the host and then distribute them to the charity yourself. We have reports you can run to see what bookings that optional surcharge was applied to.

An optional surcharge will be displayed at the start of the Quote Acceptance process for your direct bookings. For example, here I've configured a surcharge for Otters R Us that a guest can check during the booking process.

If they click the "What is this?" link, they're provided with the description you've entered when creating that surcharge.

There's no obligation on the guest's part with an optional surcharge. If they'd prefer not to donate, they simply do not check the box and proceed with the Quote Acceptance process. 

You can then run the Line Item Pivot report on a weekly or monthly basis to see which bookings added this optional charge, though you may want to export to Excel and do some manual filtering to get only those relevant bookings and total up that column.

You could also keep track of those bookings by way of a Tag Automation in OR which would allow you to not only identify them quickly on your Bookings calendar, but also set up custom templates and corresponding triggers that automate correspondence to those guests whose bookings were tagged.

More info on optional surcharges (add-ons) can be found here - https://www.ownerrez.com/support/articles/add-on-services 

And more on Tag Automations here - https://www.ownerrez.com/support/articles/tags-automations 

Alternatively, you could also consider upping your nightly rates by X dollars and including in your listing description that X dollars on every booking is donated to charity for visibility. This way, you're expanding your reach to the channels as well as direct bookings.

I believe Airbnb may have a donation program of their own that would be worth looking into. Something to consider.

I want to support local charities and offering guests the opportunity during checkout has proven to be successful. Many websites and companies have embraced this idea and it's time for us to do the same. I know the OwnerRez community would fully support this. 

It would be nice to be able to customize the view of the bookings more in the List View. For example, I would like to be able to Hide certain columns (I only have one large property so do not need the Property column; I also don't accept Pets so do not need this column to show) or re-order the columns so the ones I find important can be placed on my viewing screen. Right now the Tags column is off my desktop sized viewing screen and I have to remember to scroll over to see those. However, the point of Tags is to quickly remind us of important things. I'd like to move that column into my main view so I see it every time I log on to this screen. 

Hi, thanks for your comments. Thing is, this is not what I requested, which is the ability to trigger message (using the corresponding method depending on if it is a channel -Airbnb, VRBO, etc- or email) to a guest, for when a tag is added or deleted from a booking.

I don't use tag automations, as I add or delete tags for bookings using OR's  API. And May 2025 update allowed to trigger messages for certain conditions, not any tag that I might have added or deleted to a booking.

Hi Ariel,

OwnerRez already offers Tag Automations. Support content on this topic can be found here - https://www.ownerrez.com/support/articles/tags-automations

In May, we expanded our Trigger and Tag conditions for new automations that were previously unavailable, such as Check-in Status, Discounts, Optional Surcharges, and more! You can read about those in our May Product Update - https://www.ownerrez.com/blog/may-product-update-6-new-trigger-tag-automations-google-adstag-manager-support-new-gap-night-field-codes-more#new-conditions 

We're in a resort area and in the summer, we only rent by the week. It is customary to offer your guests the same week next year before opening your calendar to the public. Is there any chance you could include the ISO week number on the calendar view? 

One of the big impacts of the largely positive upgrade to PMv2 is that there is no longer a clear/simple way see the separation of Commission vs. reimbursed expenses for us as PMs. 

I understand the shift to "everything is an expense" from an owner statement reporting perspective -- and my owner statements are better for it! However there is a significant benefit in us being able to differentiate between Commission (which is based on a percentage of revenue) and general expenses that are reimbursements (cleanings, maintenance, supplies, taxes, etc.).

The recent update removed Bookings and Expenses columns from Owner Statements grids in light of this change. On the PM Statements grid, I'd like to see a return of those columns but with Commissions and Expenses as the categories. That would allow us to view Commission segregated out from reimbursed expenses.

Commissions are the best indicator of how a month performed compared to a previous month — or even a previous year year. When all lumped together with Reimbursed Expenses, that indicator is skewed because it could have just been a high maintenance month.

PMs would still strongly benefit from seeing Reimbursed Expenses segregated out from Commissions — even while they’re all now considered owner expenses in the backend.

In the new PMv2, the Booking Status column for end of month bookings is now often incorrect. An example:

For the April statement on this property, the last booking's dates of stay are April 30-May 4th. Since the Owner Statement is run with the dates of April 1-30, that booking is included as it is partially within period. In PMv1, the Booking Status would show as Mid-Stay in this instance. However, now with PMv2 it shows as Pre-Arrival. This is both incorrect and incongruent with the underlying logic that is including the booking in the owner statement to begin with. By definition, "pre-arrival" implies that the booking did not begin during the period and therefore should not be included in the statement at all. 

Another example: 

In this instance, the last booking of the month was a one night stay, May 30-31. As the owner statement period is May 1-31, the booking is included here. In this case it is 100% within the period of the statement. However, the Booking Status column shows it as Mid-Stay. The In Period percentage column even shows that the stay 100% occurred in period. By that logic, Mid-Stay is incorrect as it's being reported and paid out in its entirety. In this instance, it should be listed as Post-Departure.

When I contacted OR about these logic incongruities in PMv2, I was told that "it's a feature not a bug" and operating as intended -- and encouraged to lodge a Feature Request in order to advocate for it to be changed. Please add your vote so we can get this fixed and return our owner statements back to having correct Booking Statuses shown.