Feature Requests

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Hi everyone,

I have voted for this feature and would like to add my support.

For vacation rentals, integrated translation in the OwnerRez inbox would be very useful. Guests may write in English, French, Chinese, Portuguese, Spanish, Arabic, or many other languages.

Ideally, in the settings, each user could define their preferred messaging language. Then, incoming guest messages would be automatically displayed in that preferred language by default, while still allowing us to view the original message if needed.

When we reply, OwnerRez could automatically translate our response into the guest’s original language before sending it, with the option to review the translated version first.

With Airbnb, this issue is practically nonexistent because translation is already built into the messaging experience. A similar feature in OwnerRez would make communication much faster, smoother, and safer for international guests.

Thank you for considering this feature.

The settings for staff member access should be way more flexible. I’m currently facing an issue where I would like my staff member in a specific region to have access to smart reviews so she can see them and make changes after each guest if need be. However I can’t provide access because I would have to give her full access to see smart reviews, and then her inbox would be cluttered with messages and guest information from another city. I really hate features like this that are created without having the user in mind. There is no viable workaround. If I had to redesign this feature, the user can select relevant properties for a staff member, then see a checklist of features they can give access to ie reviews, reports, inquiries, etc. at the top of this list there would be a “select all.” The other general issue with this page is that as the user, I don’t know what I’m “giving” when I select “full access.” A checkable list is straightforward and provides flexibility. 

Commenting here so I get notified of updates - great news to hear they are both in testing -- here in the Caribbean we also really need the seasonal flexiblity (hopefully soon so it applies to this offseason). Keep us posted!

Hi Megan,

Appreciate the request! The honest answer here is that OwnerRez is built for managing properties, bookings, and guests. Tracking individual agent productivity, comparing staff sales performance, and tying results to bonuses is really the job of a CRM or workforce tool, not a short-term rental PMS.

For what it's worth, you can approximate something like this manually, using a Custom Field on bookings to flag the responsible staff member, then exporting booking data to Excel - but that's a DIY workaround.

If staff performance reporting is a critical part of your operations, you'd likely be better served pairing OwnerRez with a tool designed for that purpose.

OR does have some tools that can support your team's workflow. Through Team Access, you can give each team member their own login with tiered permissions — full, limited, or read-only — and scope their access to specific properties. The built-in Tasks feature also lets you create, assign, and track work across your team, with Manager and Worker roles now available. It's not a sales leaderboard, but it's a solid foundation for keeping your team organized and accountable in the meantime!

Please add the ability to "customize / remove" unused or irrelevant "Listing Sites" in the drop down menus.  Particularly in the Reports-Summary Reports-Taxes but it would be helpful for all reports. We manage homes in several different tax jurisdictions, some pay Airbnb tax directly, some Airbnb & Vrbo, etc. I have to switch back and forth between the listing sites to check the ones I need to complete this task. It would be ideal to select only the listing site I actually list on to complete my reports.  

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

I’d like to see a built-in owner messaging system inside the OwnerRez portal, with the ability to send one message to multiple owners at once.

The Problem

Communication with owners is currently scattered across email and text. That leads to:

• Missed or buried messages
• No centralized record inside OwnerRez
• Repetitive work when sending the same update to multiple owners

The Solution

Add a simple messaging feature in the owner portal that allows:

• Direct messages to individual owners
• Bulk messaging to multiple owners at once
• Messages stored and visible in the owner’s portal

Why It Matters

• Saves time: Send updates once instead of repeating the same message
• Improves communication: Keeps everything in one place
• Creates accountability: Clear record of what was sent and when

Real Use Cases

• Weather alerts (storms/hurricanes)
• Policy updates (linen programs, fees, procedures)
• Maintenance or scheduling notices
• General portfolio updates

This would be a high-impact feature for anyone managing multiple properties and would significantly improve efficiency and the owner experience.

Hi Randy!

To confirm, are you referring to the email communication history or the inbox? If you're referring to the inbox, you should be able to access it by clicking on the envelope under the ORB#, and it should take you to the inbox thread for the guest.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Hello!

As a possible workaround, you could set up the SMS template with the same information as the email template, and create a trigger to send it at the same time as the email, or have the trigger send the SMS template after if you don't want them to be sent at the same time.

We would like to request more granular permission controls for booking management, specifically the ability to separate "Cancel Booking" and "Delete Booking" into distinct permissions.

Current Issue

Currently, users with booking management access can both cancel and delete bookings. This creates operational risks where staff may unintentionally delete bookings instead of canceling them, leading to:

• Loss of booking history
• Data inconsistency
• Reporting and accounting issues

Requested Feature

Introduce separate permission controls:

• Cancel Booking Permission
  • Allows users to cancel bookings (status change only)
  • Keeps booking data for audit and reporting
• Delete Booking Permission
  • Allows permanent deletion of bookings
  • Should be restricted to admins only

Use Case

In real-world property management operations:

• Staff should only cancel bookings
• Only admins should have the ability to delete bookings

Benefits

• Prevents accidental data loss
• Improves data integrity
• Supports audit and compliance requirements
• Aligns with real-world operational workflows

Additional Suggestion (Optional)

• Add a confirmation or soft-delete option before permanent deletion

Closing

This feature would significantly improve operational safety and control for teams managing high volumes of bookings.

I use this frequently and it would be very helpful not to have to click on the dropdown every time.

I have used every PMS out there and I always come back to you guys (I have had different entities and companies that used others vs my own portfolio).  You always do the important stuff better than others.  

I have to say this will be the feature that if not perfected and released sooner than later it will be problematic to remain competitive.  Solely because this allows everyone's creative juices to flow with whatever they can micro build on their own and solve problems you guys might not have the time to address in the short term.

I highly suggest making it easy to connect to with AI like Claude so that we can create micro solutions to the stuff that won't hit your radar fast enough.  This one feature, at the very least, has the potential to solve multiple feature requests up front on our own.

[This topic has been merged with another topic (Restricting check-in/check-out on holidays). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Bulk Holiday Check-In/Check-Out Restrictions)]

This is still on our roadmap, but said roadmap is ever evolving. I'm afraid that last year, we had to set this work aside for a bit to tackle other demands.

We'll provide another update here once the ball gets rolling on this again.

Hi David,

Your request is open for voting for the different color on blocks consideration. Feel free to share it with likeminded users!

You can already add a delay to your renter agreement trigger! Instead of using an Immediate trigger, use a Scheduled Time trigger:

1. Navigate to Settings > Messaging > Triggers > + Create Trigger
2. Set Type to Scheduled Time
3. Set the event to fire a specific number of days or minutes after Booking is created (in 10-minute increments up to 24 hours, or full days)
4. Add your Condition: Renter Agreement Signed Status is No
5. Set the Action to your renter agreement template

This way, the message goes out a few hours — or even a day — after booking, giving it room to "breathe" as you put it! 🙂

[This topic has been merged with another topic (Separate Block Color on Month View). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Maybe Blocked Dates could be a different color to normal bookings)]

It would be super handy if the Bulk Block feature would just block off any open dates during the time period given. Right now it won't let it create if there's an existing booking, but it should easily be able to figure out to create two separate blocks on the dates before and after.

Instead of having to manually select dates that pre-cede your listing - it would be nice to have an "All-Time" option as we have prior 6 months or quarter or prior 12 months etc....

Reiterating the need for this with an example from early this morning. An Airbnb booking came in -- because of the delayed manner in which Airbnb bookings populate, with the guest's message appearing prior to the booking event itself -- Rezzy had this back-and-forth with a guest who had already booked. 🤦🏻‍♀️

(And because we don't receive notifications of Rezzy messages sent automatically, I had no idea of this until the guest reached out again and I scrolled up in the message history and discovered it.)

Thank you so much for your interest, everyone.

We will absolutely be reaching out once beta testing begins. While I don't have an ETA to provide at this time, the work is well underway.

We're very excited, as I know y'all are too!

We would be interested in being part of test. Juneau Vacation Homes, 50+ properties 

We would love to be included in the Beta test. This brand is well known in our area. 
Vacation Rental MV

Platt Johnson

Any updates on a possible Zillow integration? I was researching today and found a competitor that appears to be doing this. The text on their listings looks like it's being pushed by a PMS connected to dynamic pricing for first available 30-night range of dates.  Both listings start with the same block of text:

The advertised rate of <RATE>/month is the lowest available price, based on a 30 day(s) stay with a move-in date of <AVAILABLE DATE>.

https://www.zillow.com/homedetails/254-W-Poplar-Ave-ID1265606P-Columbus-OH-43215/456642040_zpid/

https://www.zillow.com/homedetails/621-Dennison-Ave-ID1265646P-Columbus-OH-43215/456642077_zpid/

Hi, Thanks for using the Feature Request Forum. My comment would be, "Give us more explanation of what you mean, with examples", because my initial response would be that Custom Fields can already be assigned to Accounts, Bookings, Properties, Contacts, and Owners.  They can then be used selectively in messaging to whatever channel you want by using trigger conditions.

We would love to partner as well. 

Hi Bri!

Just reading through this thread exciting news about the integration! We just have been contacted by MHV about partnering. We have almost 20 luxury properties and are adding approximately 6 more this quarter. 

We would love to be added, once you’re in beta testing! Thank you so much for your hard work on this as I believe this will not only be beneficial to PMs but will be mutually beneficial to OwnerRez. Looking forward to the release!

Thank you!

StandoutSTR Luxury Vacation Rentals