Feature Requests

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Thank you Paul - I have already submitted for an integration with the IdeaS 's team so it would really be a matter of having both team connect now. Let me know if you need/want the information of the integration person.

Thank you

Thomas

We have yet to have conversations with IDeaS. We'd be happy to work with them if they want to utilize our API. Typically, the best way to get a third party to integrate is for you (the user) to reach out to the third party and let them know that you'd like an integration with OwnerRez. This shows there is demand for the integration, and gets the ball rolling a bit more than it would without any users showing interest. Appreciate you bringing this to our attention!

Unfortunately, at present Vrbo does not yet support this function via their API connection, but they have indicated they plan to add it in the near future, and we'll be implementing it as soon as it's available.

Can you provide a more detailed example of what you mean, perhaps writing in to the Helpdesk with a specific example and screenshots?  As far as we're aware, Airbnb does not penalize you for breaking out fees - it simply rolls them into the nightly rate as presented to guests, so guests are comparing their grand totals as calculated to include everything they will be charged.

Generally, Cleaning charges are the only surcharges that Airbnb may show separately to guests.  Surcharges of any other type will be rolled into nightly rates by Airbnb, though OwnerRez recalculates them, backs them out, and displays them separately in your OwnerRez control panel.

Hi Maged,

That setting is neither her nor there, really, when you're rolling those Surcharges into a single line item. You can leave it checked, and it won't impact the end goal here.

What that "auto-generate" selection does is allow for those charges to be described within the line item when a guest is looking at a breakdown. For example, "Pet at $50 per stay" could show up as the description in the line that the charge is displayed on.

Since your direct book guests will no longer be seeing those Surcharges broken out individually, this setting will make no difference.

try and see

Also should we checkmark this option: “Auto-generate the charge description based on the amount above (recommended)” ?

I had a look at your OwnerRez Pricing Preferences settings and they're all still configured to show the guest a detailed breakdown which is why the clients are seeing each item.

Update your settings to a) categorize the surcharges as rent and b) collapse the rent lines together via the "combine all rent lines together" option, as shown in @Adria's screenshots, and the clients will then see the rolled up rent total line only rather than individual lines. If you only categorized the surcharges as rent but didn't enable the "combine all rent line items together" option, then that only changes the category displayed for those surcharges to rent but doesn't combine into one item. Those are two separate settings and both need to be updated.

Once that's done, you as the owner will still see the breakdown, but when the guest sees the quotes or emails for direct bookings, they'll only see one "Rent" item with everything rolled together.

 Thanks Chris. I had done that but it had still shown the breakdown so I reverted. I hadn’t realized that we will still see the breakdown but that it will be rolled up into rent for the guests.

I’ll test it out today.

I've seen a lot of requests for various enhancements surrounding custom fields. I would like the ability to specify field length and type i.e. text or numeric. For example, a custom "age" field would be numeric and max of 3 digits. I have many guests entering their name in the age field. (People don't read) Other requests that I have seen are for toggles, buttons and drop downs, and for the custom fields to be accessible elsewhere. Maybe these various custom field enhancement requests could be complied together into one project. 

I started with VRBO in 2012. At that time they had very flexible cancellation options. The more they got bought out, the more restrictive they became. The VRBO platform is designed for the lowest common denominator user. I wouldn't expect any added "flexibility" from VRBO any time soon. 

I would like to be able to have OR automatically update the cancellation policy by channel through the VRBO channel bridge. I don't use the API. I just discovered that the VRBO cancellation policy doesn't transfer through to OR, so I had to go in and individually update the rules on my VRBO reservations imported through the channel bridge. 

I would also like to be able to automatically set a cancellation policy by length of stay. I have a different cancellation and payment policy set up for stays over 3 weeks long. I don't accept long term stays through VRBO because of their restrictive cancellation and payment options. MYVR used to have the ability to automate the cancellation and multiple payment policies. I miss that. I've already taken a booking in which I didn't change the payment and cancellation appropriately. 

If that's what this is for then I recommend adding your votes to the pre-existing feature request for this found here: https://www.ownerrez.com/forums/requests/allow-limit-one-use-per-person-for-discount-codes

~Caleb

Yes . When i mark "classify as rent" it is rolled into rate for display 

Does this work for cleaning fees as a way to embed them in the nightly rate?

When do you think the twitter logo might change to X logo?

This is what guest really want to know. How much per person or family is this rental costing me? Sure they can do that with a calculator, but how noce would it be to have this on the quotes that of out. For example, one of the custom fields could be: "Cost per guest" Another could be "Cost per family" The later would have to have the guest put in how many fmailies where sharing the rental. This would be a leading edge feature for OwnerRez users AND give the customers more of what they want. I have seen this on other VR websites Like the one below

I had a look at your OwnerRez Pricing Preferences settings and they're all still configured to show the guest a detailed breakdown which is why the clients are seeing each item.

Update your settings to a) categorize the surcharges as rent and b) collapse the rent lines together via the "combine all rent lines together" option, as shown in @Adria's screenshots, and the clients will then see the rolled up rent total line only rather than individual lines. If you only categorized the surcharges as rent but didn't enable the "combine all rent line items together" option, then that only changes the category displayed for those surcharges to rent but doesn't combine into one item. Those are two separate settings and both need to be updated.

Once that's done, you as the owner will still see the breakdown, but when the guest sees the quotes or emails for direct bookings, they'll only see one "Rent" item with everything rolled together.

Since Airbnb is  now punishing those that cleaning fees verse those with none, would be great to finally get a feature to embed cleaning fees in nightly. A simple options that allows you to have a fixed fee spread across # nights of a reservation. Not sure how much of a headache that is to incorporate as Airbnb search results are live. 

Well, that's cool. Do you know how to set this up on VRBO?

I just got an email with Host updates from VRBO:

Seasonal flexibility:  Tailor your cancellation policies by date range

So it looks like they will offer this. Any possibility of our having this available?

Would be great if there was a trigger that was based on if a review had been submitted or not. Would help avoid annoying follow-up messages prompting guests to submit reviews when they already have done so.

And yes, you can always word the follow-ups as 'if you haven't already ...' but in today's world where spam is out of control and I want my messaging to be perceived as valuable and not blocked, I would prefer a way to avoid unnecessary sends.

Good idea?

Okay Thank you for getting back to me!

Hi they’re the ones that directed me here (for new feature requests)….

I think that the issue is mainly with direct bookings because all of the details are broken out in different line items in the charges that go to the client.

The platforms lump everything together so it’s not an issue on the platform side.

I asked DTravel for this as well! Fingers crossed!

I 100% agree. We book 1 and 2 years out for our summers. We are a large home so we do not book 30 and 60 days out. We book 6 months out. We need a second cancellation policy for those off peak times. It does not work for someone to tie up a week in July and then cancel within 60 days no penalty. On the non peak seasons we need more flexibility for a 3 night rental.

Anything that doesn't go into that new sending lane would go into the queue like before and may experience varying levels of queue time before sending.

I do believe system alerts are being factored into the new lane as Paul described above and should be sent instantly as well.

~Caleb

A-Men! 

It does appear to be a collection of patches vs a robust account system.  I'd love to participate in a planning and then beta team to work through this.

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I originally posted this framework:

I am currently working through payments reconciliation and have several additions to the list - I am waiting for some clarifications from OR support but clearly there is a lack of understanding of accounting and finance in the development of this integration. As a Accounting and finance professional I am struggling to find the logic in some of the existing functionality and the gaps. I think a working group to identify and prioritize the issues would be very helpful. The only rationale that I can attribute is that the product evolved in stages and the accounting back end was not kept in sync and now there are some disconnects.

@Jenny O, completely understand your requirements and property management accounting is another entire piece of this. This is a big enough issue that there should be a roadmap developed and prioritized. I think this is a situation where the majority of individual users don't have enough understanding of accounting to vote for the right features. They feel the pain but don't necessarily know what the right medicine is.

As users, we would like to know if OR is committed to have a robust accounting solution or not. There have been some great improvements in the last 6 months (AirBnB sync one of them) but they aren't done in completion. As an example, the AirBnB sync is great for real time data but functionally it was a step back from the batch sync. The stripe sync is great but again it is only 80%. Unfortunately, in accounting it either reconciles or it doesn't. When it doesn't the work to go hunting for the discrepancies is extremely tedious.

Don't get me wrong I appreciate the tiresome work from the support team and I always get responses (much appreciated) but it feels like we need an expert in this area that understand the accounting issues and can help guide the prioritization and development.

A working group with video calls to go over items would be extremely productive in my opinion.

Best,

Manel

Is there a target date for availability? 

Have you checked the multiple areas that are updated regularly?

Is there a target date for availability?