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Hi Amanda:
You can set a photo in a template. For example, in the rental agreement, the box on the right represents where the first house photo will show:
Did something ever get done with this? We send third party alerts to the front desk to let them know when a booking is made but they currently have no way of knowing if it's an owner block or a guest.
This has been released! (We now show the currency next to the payment method description)
Previous to OR, we used to send a Welcome email to guests that included an image of the door smart lock, to familiarize themselves prior to check in.
OR doesn't allow us to attach/embed this image.
Please consider this as a feature enhancement!
Thanks,
Amanda
As a general note in this context we typically recommend the use of tags for potentially common situations like "Bad Guest" or "Don't Rent to this Guest". This helps verify user by user.
Have you looked into using our mailing report that is designed to export CRM data out? Its possible to use this report to import data into MailChimp and update those lists.
~Caleb
Thanks Caleb - this is exactly what I was looking for. Tags show up in all of the places I can think of that I would need to use them (including the CRM edit contact page, they get applied to exports from this page, and are also part of the criteria on the prebuild email list report). So tags are a better solution than custom fields for what I need!
I agree, it would be very nice to have custom fields attached to certain seasons.
I just joined Owner Reservations and the inability to edit the form is so silly and outdated. No one has such a huge number of important numbers anymore. It clutters the form and makes a potential guest not want to continue with the booking process.
Thanks for giving Kens proposed solution a try, currently the system already has the ability to handle basic sub menus for the site menu. This can be done by clicking on the "Menu Layout" button for any given hosted site,
Once on this page you can drag and indent page names under each other to create simple sub menus. I don't believe this satisfies exactly what you're looking for, but I wanted to make sure everyone was aware of it while discussion continued for this feature request.
~Caleb
We would love there to be a way to create an interim owner statement. This way I (the accountant) can create the statements and have them reviewed prior to the owner being able to see them. Right now, we have to disable the owner's access, create the statements, have them reviewed, then enable the owner's access again.
Would love to see under our guest contact a photo of our guest that are booking with us.
This way we can remember their faces each year they book with us
I have tried your proposed solution, but it did not solve our problem. Perhaps I could not express our problem properly the last time. Let me try again:
We do not want to show all the properties directly under the ‘Properties’ nav menu item. Instead, we want to have a sub-menu that contains the locations. Then, each location sub-menu item will have another sub-menu that contains the properties for that location.
Yes please we need help and have to budget for VA or Ai. Need this solution to stay competitive and avoid burn out.
This is my main issue with Owner Res is the fact that when a refund happens, the invoice in QBO is not updated. I would love for better communication to happen when a refund happens on the platforms (especially Airbnb) between Airbnb and OR.
Agreed. Not a fan of the new location.
Hi,
One of the purposes of Zapier is to allow for more actions/integrations than are currently possible strictly within OwnerRez,
For instance if you take a look at this article - https://www.ownerrez.com/support/articles/zapier#zaps
You'll notice there's a lot more different unique actions you can take. The events highlighted in your screenshot are just the starting point for the Zap, once that event occurs an action can be configured to take place, and this is where the power with Zap lies.
As an additional note, if you're new to Zap I'd recommend reading through the following articles:
https://www.ownerrez.com/blog/zapier-use-cases
https://www.ownerrez.com/support/articles/zapier
Zapier also has a learning section of their own worthy of note:
~Caleb
Guests LOVE this feature!
It was a key aspect of my previous management system, and I can not stress enough how much we and our guests miss it since moving to OwnerRez. The secure guest portal also became a single location where the guest could go to get all of the details of their reservation, and the guest arrival information, area maps, and other helpful information that we provide.
The assurance that it provides to guests that they are dealing with a legitimate entity that is safe and trustworthy can't be overstated, especially in an industry conducted primarily online with strangers, and rife with scammers and fraudsters.
More than any other feature, this eliminated guest questions and consumption of our time answering 'stupid' questions.
(Forgive me for the 'poke' but calling OwnerRez 'elite' when it lacks such a fundamental feature for providing excellent guest service, is really not accurate.)
We would like to see a feature that can actively monitoring the health of our listings and send alerts as email or text when certain critical issues are detected. During the past few years, we have noticed that certain listings status with VRBO or Airbnb went into inactive state due to certain actions from VRBO/Airbnb, we didn't notice long after the situation happened with significant booking loss. This is especially helpful when things have gone smoothly for a very long time and we all assume things are going well until things actually have turned south.
Thank you!
Reducing clicks (some call them touch points) is a software design best practice.
I don't see the logic for this move.
Has there been an update on this topic. 1099 report for owners?
I'd like to be able to display search results on a map like the OTAs do. Ideally available as a widget that shows a list of results on the left with the map on the right.
I just ran the Email List and looked at the data.
Can you include the address fields?
Mailchimp has a place for those and we need to send cards as well as emails.
One export that is complete and formatted can then be used for all our needs.
Will Zapier allow for us to get to this data rather than only access records where a event happens?
Thank You
I just checked out the OR Zapier.
There are only 4 events and these are already handled by the OR Template and Triggers,
When will more fields be added.
If I want to add records to MailChimp I will need more than this I think or am I missing something?
Hi Kraig,
Just a couple of thoughts,
As a general note in this context we typically recommend the use of tags for potentially common situations like "Bad Guest" or "Don't Rent to this Guest". This helps verify user by user.
Have you looked into using our mailing report that is designed to export CRM data out? Its possible to use this report to import data into MailChimp and update those lists.
~Caleb
Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?
Platforms can do this with or without a cleaning fee. Anyone who knows what platforms will do EXACTLY can share this info. I do not know that.
Thank you so very much for pointing this out - so the average price per night before this Management fee still shows, but when the guests select the dates they want, the average price per night with the management fee spread across them is what shows. So this works exactly like what I was looking for, and perfectly!
We do the same thing... Just create a custom field that is attached to the property. Same result.
Settings, Custom Field Definitions, create one (or several) and assign it to 'property'. You can then access under each property under Custom Fields.
OR intends them to be used for field merges, but there is no reason you can't use them for tracking details about the property. We even use them to add custom fields for the cleaners (assigned to a booking) to add notes on each stay that the cleaner can see. lmk if you need more help.
Hey Paul,
Quick question for you, if our Schlage code is set to generate 2 days before booking, what will happen if we have a same day booking? Will it be ignored or will the integration still create and update the code?
Thanks!
[This topic has been closed as a duplicate of another topic (Assigned Admin *full access*)]
[Another topic was closed as a duplicate of this topic (Allow all Users to invite owners to portal access - not just Primary User)]
Only one person (primary user) can invite property owners to access their portal/ property info. This is ridiculous. This is a new change as of DEC 2023. We used to all have this ability.
Hi,
As Shawn mentioned in February this is currently still in development and progress is ongoing, as far as an ETA goes we can't provide anything at this time.
Thank you for your patience.
~Caleb
