Feature Requests

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Often while using a emaill template it happens that you cannot save it as a draft.

You can either send of cancel the action.

If you cancel you have to start all over again.

A “save draft” button next to “send and cancel” comes handy and will allow you to save it and send later when the needed details come available.

Marcos Rosales
Villa Sea Paradise Curacao 

We do not currently have multi-language support; however, you can create that Spanish Rental Agreement and send that to the guest via the legal tab on the booking. If you have questions about how to specifically do that, write in to Help@OwnerReservations.com.

Hi Ken.  Has Owner Rez set up anything in Spanish?  I see that these post are over a year old.  I have a renter who is a Spanish speaker that I'm trying to send me lease agreement to, but I only see the English version, is there a way for me to send a Spanish copy, or can I manually enter a Google translated version to send to her?

Does anyone know if we will need to have a minimum number of properties to integrate to Google Vacation Rentals? And if so, how many?

Hello Kaye - we double-checked with Google and no minimum number of properties is required. If that changes, we'll let our users know.

When this goes live, will we be able to see what information Google is demanding about our customers and if it's for just people who book through them or for all customers (like they do with car manufacturers)?  I'd like to make an informed decision on IF I'll connect with this partner.  With Google, the phrase "if you're not the customer, you're the product" has never been more true.

Hello - Google's documentation does not say anything about extra tracking and our own research shows that there is no additional tracking beyond what you see with any other Google product. In our testing so far, we used some Tor-based anonymous searching to also test it and found that it worked fine after agreeing to some basic cookies.

[This topic has been closed as a duplicate of another topic (WebApp Notifications on Apple/Android)]

[Another topic was closed as a duplicate of this topic (Push notifications for inquiries/booking requests on OR's PWA website and normal website)]

Yes please!!! I want to send discount codes to guests who leave reviews, and it would be amazing if this could be a triggered event!

Owner Rez,

With the integration of VRBO's native messaging, in addition to Air B&B's integration, I would love to see the Progressive Web App ("PWA") version of the website, as well as the normal website, offer push notifications on new messages/inquiries/booking requests/etc.  I was not able to find anything along those lines within Owner Rez.  With push notifications, it would allow me to potentially remove the VRBO and Air B&B applications from my phone.

Thank you,

Ryan/VCVR

There is not, but, our website is mobile-responsive.  So you can browse it just fine in your smartphone, and it'll work for most functions.

We are currently in the middle of a long-term project to improve the mobile appearance of our screens and forms, so that will all only get better over time.  As it is, they're still functional.

Was wondering if there was a project in the works for an OwnerRez App.  I am a property manager and one of my clients was asking for it so he can look at his bookings with ease instead of going to the website. 

If there is one, can you let me know. 

Thank you! 

[This topic has been closed as a duplicate of another topic (Abandoned Booking Tracking/Recovery/Response)]

[Another topic was closed as a duplicate of this topic (Abandoned bucket)]

Have the same question , is it possible to also send auto message to user: " Don't miss out" and link button "Finish booking" 

Thanks for the suggestion, SBF!  There is a lot more coming on this, as well as future designs for unifying inquiries and email into our inbox as well.

Just wanted to point out that when you drill in, the message thread/editor does show a property most of the time because of the inquiry, quote or booking that is shown in the sidebar.  Most of the time, the message thread from Vrbo occupancies an inquiry, so that initial inquiry will be shown in the sidebar.  And the inquiry shows the property name.  See here where it shows "at Blue Heaven".  Blue Heaven is the property.

You will want to be aware of the limitations on channels & pet fees:

Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.

Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there.  We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.

Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.

You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.

Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/

And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees

You should review your house rules on the API settings for Airbnb & Vrbo:

https://app.ownerrez.com/settings/channels

Be sure to include your pet fee info there.

https://app.ownerrez.com/settings/channels

You will want to be aware of the limitations on channels & pet fees:

Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.

Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there.  We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.

Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.

You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.

Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/

And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees

You should review your house rules on the API settings for Airbnb & Vrbo:

https://app.ownerrez.com/settings/channels

Be sure to include your pet fee info there.

https://app.ownerrez.com/settings/channels

Vrbo only includes the option to charge for "pets" with no option to enumerate how many pets. You would want to include, in your house rules, if you charge per pet and would have to manually adjust the booking charges and collect that additional payment due
 

I came here to look for this answer myself!!!

HI All

I read through the forum and did not find this suggestion. Please forgive me if I missed. We have a per pet, per night fee. This does not work with Airbnb. I think that the percentage of rent feature would come very close. The problem is that with this feature, you lose the multiplier, Can you add the pet multiplier function to the percentage of rent feature? 

Jerry

Yes!

Yes, this will happen, looking like later this year.

Editable Tab above Calendar to Add Details such as large events or happenings (Eclipse 2024,etc)

Cleaner Done Checkbox so Door Codes can Activate Early, even better if a trigger goes to guest to let the know the unit is ready

In other words: 

When the cleaner is finished, she clicks a box. 

Then the door locks activate for the next guest and OR sends an email stating the unit is ready early 

This is actually a very timely post, as we are researching what features and improvements would be useful for supporting longer-term stays.

As more and more hosts are forced or choosing to move to mid term stays (28 days + stays) due to regulations, less work per stay, seasonality, etc. I would love to see more functionality added that specifically helps hosts offer mid term stays and still use OR. Would love to see different custom fields, rental agreements, rates, how payments are accepted (ACH options), and more based on type of stay (ST or MT), or how booking is created (Direct vs Channel).

@Adria H

I'm glad to hear things are moving much quicker now for VRBO!  Thanks for the update!

They're talking about the end of the year, which - let's be real - probably means early next year.  But that's progress at least.  :-)

Where in particular?  There's CRM > Inbox on the menu?

If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone?

It's not supposed to.  If you have a specific example where it did, please send that to the Helpdesk with as much detail as possible (screenshots, etc.) so we can investigate further with Vrbo.

Ok, Ken, I'll try to find an example. It might be hard, because I know about this and so I don't usually send telephone numbers, property addresses, etc to guests through Vrbo.

I've seen that as well Valerie.  The problem is, at least for me, is that the VRBO site still shows it as an inquiry and not as booked until a day or two later.  It's confusing for guests and has been that way for as long as I can remember.  I've had to handle that question a couple of times with guests who get my confirmation but see it as an inquiry.

If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone?

It's not supposed to.  If you have a specific example where it did, please send that to the Helpdesk with as much detail as possible (screenshots, etc.) so we can investigate further with Vrbo.