5.0 stars
By Roanne Mayer, Homeowner, 1 property
– written on
Capterra
Excellent. I have used other property management platforms and they pale in comparison to Owner Rez.
The customer service when there is a question or issue I cannot resolve on my own. Their response time is fast and instructions to resolve an issue are easy to follow.
While OwnerRez provides videos and a "Help" section to their dashboard, sometimes it's difficult to find solutions to an issue on my own.
5.0 stars
By Jen Meier, Homeowner, 1 property
– written on
Trustpilot
Ownerrez has really stepped their support. Since they only offer email support (hopefully phone support someday), timely responses are important. I have been impressed with the folks there, namely Katie and Cam. Both provide thorough answers in the forms of videos that are easy to follow so I can make whatever amendments I need to make on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!
5.0 stars
By Ryan Bender, Homeowner, 1 property
– written on
Trustpilot
5.0 stars
By Ryan B., Homeowner, 1 property
– written on
Capterra
From initial setup to ongoing maintenance and customer support, OwnerRez has truly allowed us to be successful in our first STR. I think the OwnerRez staff and support team is probably their greatest strength. Whenever I ask a question, not only do they answer the question thoroughly but also take the time to review my listing and preferences to give specific insight and suggestions on adjustments I can make to address my problem/question. This takes extra time on their end, but is why their product is so good.
The quality of OwnerRez is top notch. All functionality seems to work flawlessly, and if there are any questions the support team is quick to respond and gives thorough feedback.
I would love to see additional functionality and customization options with the hosted websites.
It’s very easy to understand the data that this one provides me. I’m happy to use this for my properties
It’s very easy to understand the data that this one provides me. I’m happy to use this for my properties
There’s no cons as of now. I’m understanding all the components of the app and it’s pretty handy for me.