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Get started with Monthly Rentals by Owner & American Snowbird by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with Monthly Rentals by Owner & American Snowbird.
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We are pleased to announce our partnership with Monthly Rentals by Owner & American Snowbird as a new first-class book-direct channel partner.
Founded in 2003, Monthly Rentals by Owner and American Snowbird specializes in providing vacation rental property managers and homeowners with a quality, cost-effective listing solution, offering a unique platform that focuses on marketing properties available for extended stays of 28 days or more. The company meets the needs of a growing market of vacationers seeking mid-term and longer-term rentals and Snowbird rentals. Our goal is to facilitate unforgettable vacation experiences for renters while providing property managers the tools they need to succeed in the vacation rental market.
$173 per year, per property membership. Pricing details are here.
Get started with Monthly Rentals by Owner & American Snowbird by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with Monthly Rentals by Owner & American Snowbird.
We are happy to announce our partnership with Webready to allow you to create your own high-quality websites exactly as you want with custom builder tools.
Webready is one of the top website builder tools for vacation rentals. Create a website you are proud of, and customize it exactly the way you want. There are many templates to choose from so you get exactly the style you want. Start receiving online bookings today.
This website is utilizing the OwnerRez integration with Webready:
https://doublediamondrentals.triprentals.net/
30-day Free Trial on Starter Plan. Pricing details can be found on the Webready website here.
You can sign up to Webready from the Register page on the website here by clicking on the Get Started button. To learn how to integrate Webready with OwnerRez, take a look at the integration guide here.
Yes, as I indicated, my website is using the OR plugin and widgets.
The same data and tech that is provided for the hosted websites is supposed to be provided for sites using the plugin and widgets.
I believe what Paul W was referring to only works for specifically OwnerRez Hosted websites, not widgets on third party sites. Do you have an OwnerRez Hosted website? If so I'd recommend emailing in for further discussion so we can take a look at your specific situation.
~Caleb
ok, thank you!
Currently the transaction sync is bringing in the resolution payments to the Bookings>Transactions screen. We are adding an option, in the next release, to allow an automatic charge, or choose to manually create it. Until that release, you'd want to manually create the charge.
Since I've enabled transaction sync, resolution center payments no longer show up in charges. They used to show up after I did a channel bridge sync. How do I get them to come over now?
Jake and Erin, did you run the Channel Bridge process prior to enabling the Transaction Sync as suggested? Please contact our Help Desk with specific details so we can figure out what is happening.
Join us on June 6th with the team at Breezeway to transform your housekeeping and cleaning operations.
With so many tools on the market for cleaning operations, it’s hard to determine what software is best for your STR business. If you’re looking to scale, you probably want to implement processes that can adapt to your changing needs. Koryn Okey, VP of Client Success, joins OwnerRez to discuss the usability, support, and robust features that Breezeway has to offer. We’ll uncover why you need to automate the turnover process, the elements that differentiate Breezeway from other tools, and how to create a trustworthy system in all stages of your business.
The session is free to join, but you must use the Breezeway webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
Since I've enabled transaction sync, resolution center payments no longer show up in charges. They used to show up after I did a channel bridge sync. How do I get them to come over now?
Hi Bri,
I am referring to this OwnerRez blog post by Paul W. on September 27, 2021:
I have a Reviews page on my website using the OR plugin and widgets, and my ratings are not transferring over to Google.
Hi Yavuz,
Thank you for taking the time to share feedback on your initial experience with the OwnerRez/bnbfinder integration.
Since the original announcement, updates made to the integration have resolved some of the key concerns you mentioned, including ‘date search’ support. The API will now automatically pull your calendar availability, allowing travelers to include dates in their original search.
Additionally, we wanted to mention that static content is synced daily and the API will automatically pull supported data without the need to unpublish/republish your listings. This will ensure that your listing content is kept up to date on bnbfinder.
Static content that is not currently supported can be manually updated through the bnbfinder dashboard and as we add more functionality to the site, we hope to support additional features like rates and other amenities in the near future - all of which would automatically sync.
We know how important it is to have a seamless experience for users on our site and we will continue to drive improvements that provide more functionality to you.
We’re so excited for the opportunity to work with you and if you have any further questions, please don’t hesitate to reach out to us at support@bnbfinder.com and we will be more than happy to assist.
Hi Scott,
To the best of our knowledge, Google will only allow for native reviews to be displayed. I found a Google Community thread that touches on this topic, which you can view here.
We send all of our guests a survey via RueBaRue after checkout that has a link to leave a Google review.
That's great, Patricia.
I thought maybe you were getting your website's reviews to get published on Google, as almost two years ago now Paul had said was then finally possible. But I could never figure out how that was supposed to happen and my questions on that were never properly answered.
Short of getting those hundreds of reviews to show on Google, asking guests to also leave their new ones on Google seems to be the only way.
@Scott - I have an email that goes out to guests the day after departure and I ask them for a review. They can leave a review on the platform they booked through and I also provide a link to my business Google profile and say they can write a review there too. I've had several guests leave me reviews on Google already.
On Thursday, 6/1, join us live with the team at bnbfinder to discuss how you can drive more commission-free and direct bookings.
We’ll be focusing on strategies to help increase your direct booking revenue and conversion as well as how you can track the sources of your direct booking revenue. Learn how you can add more revenue to your bottom line by decreasing costs for you and your guests by acquiring more direct bookings. The folks at bnbfinder are offering all OwnerRez users free property listings for the rest of 2023 to help you capture as many direct and commission-free bookings as you can while you try their platform. We hope you’ll join us to learn more!
The session is free to join, but you must use the bnbfinder webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
We are pleased to announce our partnership with MovingLake to allow your OwnerRez data to flow in real-time to your backend, ERPs, CRMs, as well as to your databases, data lakes, data warehouses, and message queues!
MovingLake is a Data Replicator and Data Centralization service with which you can get all of your business' data in a single location. With MovingLake you can also get Data Consultation Services with which you can create custom dashboards to power your journey to be a data-driven company.
Data Connector Subscription scales logarithmically with usage. Take a look at the pricing details here.
Get started with MovingLake by visiting the MovingLake website and checking out the OwnerRez support doc for how to integrate OwnerRez with MovingLake.
How do you get your reviews on OwnerRez to publish on Google? I've never had it properly explained to me.
Stay Better Vacations is doing something (actually, pretty much everything) right, maintaining a 5 star rating on Google and a near-perfect 4.9 rating based on close to three thousand reviews on their website! The same meticulousness co-owner Stacie employed as a teacher for 18 years is serving her well as a property owner and manager.
In my previous life, I was a school teacher for 18 years. The last few years of my career I started dipping my toes in owning and managing a few vacation rentals. Soon my portfolio grew, which made me realize there was a strong market for a boutique-style management company and I should explore doing this gig full-time. I then retired from teaching (my resignation letter was one sentence) and began growing the business by bringing onboard my friend Pam who had experience with real estate, marketing, and hospitality. From that moment we became a guest-focused business aimed at providing the best experience for both our guests and owners.
Teaching, which requires juggling many balls and demands!
Variety - one day is never like the previous or next. Constantly adapting, reinventing, and being creative on how we approach new challenges or how we can do things better!
Staying consistent with whatever is thrown our way - creating a happy experience for all types of travelers and accommodating all our owners so we are meeting their expectations. Ensuring our cleaning team meets our standards to ensure good reviews and guests satisfaction.
It touches all moving parts! Integration has been key...Operto, RueBaRue, Lynnbrook, Point Central, Calendars syncs. It's a one stop shop that we'd be lost without.
Website and API Integration with Airbnb and Vrbo. We get so many compliments on our website - we love this feature and are always so excited when there are updates or new tools being offered.
Thanks, Stacie and Pam - first for educating our future generations, and now for providing them with amazing vacation rental options!
We hope you have guests enjoying National Road Trip Day on their way to your properties...
Before they arrive, squeeze in some time to peruse our latest product update, providing comprehensive details of this week's May 24th release with 13 updates.
As we continue to improve the SMS Brand Registration process to work within the ever-changing regulatory environment, we are now in beta with a new Sole Proprietorship Campaign option. Not everyone operates as an LLC or Corporation, so Sole Proprietorship is becoming another option for users who operate as one, allowing them to properly register their SMS Brand for approval with The Campaign Registry (TCR). The TCR works with North American mobile operators and companies in the messaging carrier business to register Application-to-Person (A2P) text messaging Campaigns.
If you're a sole proprietor and have previously been unable to utilize SMS messaging and have questions about this option, contact us for assistance.
Learn more by reading our SMS Overview support article.
Many partners and prospective partners alike work to provide solid API integrations for OwnerRez users through our APIs, particularly the newer OwnerRez v2 API. One upcoming partner asked if we could include latitude and longitude geographic coordinates in the v2 API to provide property locations (depending on OwnerRez user preferences). We obliged and that info is now available!
Learn more by reading our API for Apps Overview support article.
Don't Generate Door Lock Codes for Quote Hold Blocks. This edge case occurred when a user sent quotes using the hold dates option to block the calendar, holding it for guests to complete the booking, and experienced door lock code failures (and received corresponding OwnerRez system alerts) for each quote. We have fixed this bug to no longer generate door lock codes for quote hold blocks.
Don't Include Autogenerated Range Descriptions for Surcharges on Long Stays to Avoid Description Limit Issues. This was an edge case where a user received a "The field description must be a string with a maximum length of 384." error. Due to the length of stay duration of this quote (over six months), the generation of the Rent description field exceeded the character limit of 384 characters. We fixed this bug to truncate quote description fields so that they no longer exceed 384 characters.
Don't Try to Create Door Codes for a Booking That Will Be Canceled. One user experienced a door code being generated even though the booking was already canceled. We have fixed this bug to no longer generate door codes for canceled bookings.
Fix Broken Link in Card Processing History Deposit Column. Some users experienced links not working correctly when they clicked on the link for credit card processing information in the Deposited On column in the Deposits section of OwnerRez. This bug has been fixed and in-app links in the Deposited On column in the Deposits History section now work correctly.
Fix Guest Selected Check Payment Method Isn't Saved. This impacted users with offline payment methods, such as check or custom payment. For a while, if a guest chose one of those options as payment during the checkout process, the payment method selected did not save property on the Booking overview tab (i.e., the offline payment method was set to None). It didn't affect payment processing because that was handled offline as usual, but the type wasn't stored for reference by the user. This bug has been fixed to carry through the selected offline payment type by the guest on quote acceptance.
Fixed Host Fee Display on Booking Overview Tab Wasn't Updating. After enabling the Airbnb Transaction Sync, the Airbnb Host Fee was correctly displayed in the Expense tab of bookings, but the Host Fee was missing from the My Net Financials section of the booking Overview tab. This bug has been fixed and Airbnb Host Fees will now display correctly on both the My Net Financials section of the booking Overview and the Expense tab of bookings after users enable Airbnb Transaction Sync.
Fixed Unicode Characters In Messages Could Cause Guest Body Snippet to Fail. Some users that included Unicode characters (An international character encoding standard providing a unique number for every character across languages and scripts.) in their SMS and Airbnb messages experienced message display issues. Unicode characters are now validated, and SMS and Airbnb messages will be displayed correctly.
Handle Case Where Airbnb Property is Disconnected From API But User is Still Connected. An OR user disconnected and reconnected their property on the Airbnb app but could not reconnect fully and experienced an Airbnb permissions error while attempting to reconnect the property in the OwnerRez app. We have fixed this bug to trigger a full sync allowing the property status to change to Inactive and allowing users to change the property mappings to reconnect the property to Airbnb in the OR app.
Remove Yahoo Maps From Property Location and Field Codes/Messaging. Yahoo Maps service closed a good while back, and the option to link to a property location in Yahoo Maps has now been removed from the OwnerRez property location page, field code options, and message templates.
Respond to API Quote Tests With a 400 Error Instead of a 500 Error if the Details Are Not Quotable. To return more useful errors, OwnerRez is now responding to API Quote test errors with 400 Bad Request response status codes (The server cannot or will not process the request due to something that is perceived to be a client error.) rather than 500 Internal Server Error response codes (The server encountered an unexpected condition that prevented it from fulfilling the request).
Skip Surcharge/Discount in Houfy Rate Feed When It Should Never Apply Based on Criteria. To enhance the Houfy rate feed speed, OwnerRez determined that property surcharges and discounts could be skipped in the rate feed if they have never been applied.
I've been using them since I started hosting two years ago and I am extremely happy with their service. Thanks for getting the API integration up and running.
Hi Steve,
Files that are uploaded manually by yourself to your account are able to generate a public link and send to guests via templates. We have a small guide on that process here - https://www.ownerrez.com/support/articles/email-templates#files
However an important note is that files a guest uploads through POC that is in a booking's Files tab won't have the button to generate a public link.
~Caleb
Do guests have access to the uploaded files?
The only place where success comes before work is in the dictionary.
Vidal Sassoon
Sassoon's quote reminds us that there is no substitute for hard work in this world of ambition and dreams. As many vacation rental owners and property managers head into their busy season, this powerful quote serves as a reminder that success is born from relentless dedication, perseverance, and the willingness to put in the hours. But before you get back to work, take some time to read our latest product update detailing our May 17th release with 15 updates that includes a new Airbnb Message failed alert and updated property search widget!
For those API-connected with Airbnb, ever experience an Airbnb message failure and do not know why? That's frustrating! Now it's clearer! Similar to the system alert message for SMS message failures, we have added a system alert message notifying users of Airbnb message failures.
If an error occurs when sending an Airbnb message, OwnerRez will send a system alert detailing the Airbnb-provided reason for the failure allowing users to correct their original message and resend if necessary. Note: users can disable (or re-enable) the alert under system alert settings at any point.
Under the Guest conversation, we now display the Airbnb message failure reason instead of just "Failed."
As well as under the message in Communication History (Tools > Communication History).
Learn more about Channel Messaging by reading our Channel Templates support article.
Our users understand the power of direct-booking websites, whether it's an OwnerRez Hosted Website, a website that uses OwnerRez-powered widgets, or a Property Sharing website. Well, we have made three improvements to the Property Search Widget to make it more powerful (er, smarter):
Learn more by reading our OwnerRez Hosted Websites and Property Sharing support articles.
Add Breakpoint for TinyMCE Toolbar on Mobile. An intrepid OwnerRez user alerted us to a bug in the rich text template editor menu bar layout that occurred on the OwnerRez Progressive Web App (PWA) on a mobile device only. This bug has been fixed, and the rich text editor menu bar will wrap and display correctly.
Clarify Team Member Edit Requires Primary User Login. We clarified the wording of the permissions banner in the Team Access area: "Team users may not create or edit staff members. You must log out and then log in directly as the primary user: [email address]."
Don't Allow Bookings to be Deleted With Voided Expenses. The system allowed users to delete bookings with voided expenses, which could cause future problems. We have fixed this bug to no longer allow users to delete such bookings and show an error explaining why.
Don't Error in Cases Where We Have a Door Code for a Deleted Mapped Property. In this case, a user experienced a door code error for a deleted yet mapped property via RemoteLock. This bug has been fixed to no longer produce door code errors in these instances.
Fix Booking Channel Page Grid Caching Bug. This edge case occurred for a user when they reviewed a booking's channel tab and clicked the link to see the details. It was missing information because it cached the grid item, which didn't have the requested details. This bug has been fixed to correctly display the booking's channel tab details.
Fix Case Where Invalid CSV Parameters Sent to API are Generating 500s Instead of 400s. This edge case occurred when a GuestView Guide integrated OR user experienced non-useful 500 errors, "An error has occurred." when attempting to connect their guide with GuestView. We have fixed this bug to return the more useful 500 error message, "Invalid format for "propertyIds'. Comma separated values of Int32 expected."
Fix Hosted Site Page Grid Disable/Delete/Enable Buttons. In a recent update, we added Edit mode to more grids around the system. We found that the Edit mode buttons (Disable, Delete, Enable) weren't working correctly on the Hosted Websites grid and fixed them.
Fix Regression Where Custom "File" Fields Didn't Allow Uploading New Files. There was a regression where users could not upload files to their owner, property, or account custom fields. This bug has been fixed.
Handle Case of Airbnb Reservation Change When Tax Rate No Longer Applies. This was an edge case where an Airbnb booking reservation criteria had changed, but no tax rate was applied to the booking. This bug has been fixed, and the system will calculate and add the correct tax rate when Airbnb booking changes are made.
Increase Field Definition Description Length. The character length max for Field Definition descriptions was 256, but in some cases, some users required more characters, so we have increased the Field Definition description maximum length to 2048 characters.
Show Friendly Error on Portal When Owner Has No Properties. When an owner was granted portal team access but the OwnerRez user failed to map properties for that owner, the owner received a "no access to owner dashboard" error message with a link to contact OwnerRez. We have updated the error message to display the more useful and friendly "Looks like you haven't been granted access... contact the person responsible for access." message.
With sync turned on to AirBnB does that also change the processing of the payment to our processor, or does AirBnB still control that part?
Jim,
Even after you enable the Airbnb Transaction Sync, Airbnb continues to be the payment processor and controls all Airbnb transactions.
With sync turned on to AirBnB does that also change the processing of the payment to our processor, or does AirBnB still control that part?
Well done! You guys are the best.
OwnerRez celebrated National Technology Day today! Did you?
Technology has revolutionized how we manage our vacation rental properties, and Property Management Systems (PMS), like OwnerRez, have become the essential tool for property owners and managers. In today's product update, summarizing our May 10th release with 18 updates, we'll explore this week's technological advancements that OwnerRez has for you, including our new Back to Top button!
So subtle--but it's there! We know that some of our Support Center articles are long...really long. There's a lot of information and we want them to be as helpful as possible. Sometimes you need to get to the top of the article to start over or link to other sections.
We added anchor links a while back (for easier reference later), and now we've added a floating "Back to Top" link on all Support Center articles, Blog Posts, and Vacation Rental Guides. You don't even have to make it to the bottom to use it!
When users scroll down any individual OwnerRez Support Center article, Blog Post, or Guide, the subtle floating "Back to Top" button appears near the lower right corner.
Here it is on desktop!
And here it is on mobile!
Continuous improvement--that's what we're all about here at OwnerRez!
We should mention that this feature may depend on your browser version and settings, so the YMMV (your mileage may vary) applies here.
Houfy's mission is to connect people with places and its name is derived from "HOUse For You." Houfy promotes direct bookings without platform fees and without any restricted communication between OwnerRez users and guests.
Houfy asked that OwnerRez use specific webhook endpoints to include availability and rates to assist their channel integration, and OwnerRez was happy to help. We are strong advocates of the #DirectBooking movement, and Houfy is also.
Adopt Billing Info Created on Non-Stripe When Using Stripe. OwnerRez users experienced issues when changing from non-Stripe payment processors to Stripe. After being used once on Stripe, the system thought it was from a different Stripe account and stopped attempting to process it when it was actually from a non-Stripe account. We have fixed this bug to recognize the correct payment processor for future transactions after changing from non-Stripe payment processors to Stripe.
Allow PWA Rotation Consistently. Some users were experiencing rotation issues with the OwnerRez Progressive Web App (PWA) when trying to go between portrait and landscape and vice versa. We have fixed this so the PWA should rotate consistently when needed on iPhone and Android devices. You may have to delete and reinstall the PWA to see a behavior change.
Clarify Message on Reauth of Wrong Stripe Account. The error message displayed was unhelpful when users attempted to connect or reconnect an incorrect Stripe account. We have clarified the message displayed when users try to connect or reconnect a wrong Stripe account.
Don't Change Air Tax to Percent if it Would Cause a Rounding Error. A few Airbnb API-connected users experienced tax errors due to incorrect rounding. This bug has been fixed to no longer change the Airbnb tax to a percentage if it causes rounding errors.
Don't Keep Trying to Reauth Secdeps After Release Days. An OwnerRez user experienced a bug where a security deposit was never released or reauthorized because their payment method was disabled a couple of months ago, but when the user reactivated that payment method, the system then attempted to reauthorize the security deposit long after the guest's departure. We have fixed this bug that will block any attempts to reauthorize regardless of status if it's beyond the auto-release days.
Fix Bug Preventing Removal of SMS Feature if Campaign Registration Got Stuck. A user who needed to turn off the SMS premium feature couldn't and saw an error. We helped the user and put in a catch to handle it in the future.
Fix Default Input Values in Rate Calendar Modal. The rate calendar worked fine, but we noticed some warnings about some strange HTML on the browser console. We have corrected the rate calendar modal default input values to fix the warnings.
Fix Issue Where 'No matching records' Shows on Expense Grids When There are Expense Records. When expenses were added to a booking (either manually or automatically), the label 'No matching records' would appear at the bottom of the Expenses section of the individual booking. This bug has been fixed and will no longer appear when expenses are tied to a booking.
Fix Issue Where Photo Captions That Begin With a Period Do Not Display Properly in the Hosted Website Full-screen Image Carousel. When users created photo captions that began with periods, lag or freezing was experienced on the full-screen image carousel and sometimes the photo captions did not display. To fix this, periods and certain other characters at the front of the caption are ignored when opening the image in the full-screen carousel view.
Fix Issue Where Team Access Portal List is Not Showing Everyone That Can Actually Access One's Portal. This was an edge case where a user with access to an OwnerRez portal did not appear in the list of users with access to that portal. This has been fixed so all portal users will display correctly in OR account portal team lists.
Fix RTL Currency Import for Airbnb Transaction Sync. Airbnb Transaction Sync had difficulties normalizing any currency that runs from right to left. We have normalized the Airbnb Transaction Sync to validate such currencies, including Arabic currency.
For Vrbo, Convert Crib/Child Beds in Rooms to Travel Crib Amenity Since They Don't Support Child Bed/Crib Beds in Rooms Anymore. Vrbo supports only a pack-n-play or travel crib as a crib amenity, so we have converted all Vrbo Crib/Child Beds in rooms to the travel crib amenity.
Import Seasonal Rates Success Message Should Display Rate Count Updated Not Properties. Seasonal rates imported would display an import success label indicating that only 1 property was updated even though more than one property seasonal rates were updated. The seasonal rate imports worked correctly, but the import success label was incorrect. This bug has been corrected so the import success label displays the number of seasonal rates updated.
Optimize API Long Running Queries for Consumers Who Include Field Values. Some API users who were including field values experienced long-running and slow queries depending on the combination of criteria. We have optimized the query to run faster despite field value criteria.
Optimize CalendarSync Runtime by Storing Response Content Hashes. We're always tidying things up behind the scenes and calendar syncs were becoming too inefficient and so we now store more responses to help future calendar syncs out.
Update bnbfinder Logo. We updated the bnbfinder logo in-app.
Ohhh, the highly coveted magic quadrant! Congratulations! When I was in the IT world, we focused on companies in that upper right quadrant when we were doing RFPs.
We are happy to announce our partnership with Lynx to provide our users a one-stop-shop for property automation!
One-Stop-Shop for Property Automation: Pre-Programmed Hardware, Installation, and Management Dashboard for Smart Devices like Locks, Intercom, Noise, and Thermostats. Guest Portal with your brand and ability to Upsell Services. Open doors, activate intercom, summon elevators, set temperature, crash a party with noise alerts, and offer contactless self-check-in with digital keys - across 300 smart device brands all in one dashboard syncing with OwnerRez. All Room Automation controls and upsells are available with your company's brand in the guest web app.
Take a look the Lynx pricing page here. Smart Locks start at $6/unit/month.
Get started with Lynx by visiting the Lynx website and checking out the OwnerRez support doc for how to integrate OwnerRez with Lynx.
