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Looking for a better way to automate your STR cleaning?
Join us live on July 25th during this joint webinar with Turno and OwnerRez where we'll cover insights and strategies to automate STR cleaning operations, enabling hosts and property managers to save time and improve communication to maximize efficiency. Learn actionable tips for finding reliable cleaners, automating your operations, and creating a smooth and stress-free turnover every time.
The session is free to join, but you must use the Turno webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
Hi Kimberly,
In response to your "That is the way to do it but if you don't share your name or email I can't find your message to connect to you." Your system will not allow the message to be sent without input an email address. I did input my email and then the "Submit" button will allow it to be clicked.
I just started with rankbreeze. I was wondering how the dynamic pricings compares to price labs. I have been using pricelabs for about 7 months.
Hi Kim,
I used the "Need Help?" and then the "Contact Us" form with a message. The website does not offer a direct contact email that I could find so is why I chose that method.
That is the way to do it but if you don't share your name or email I can't find your message to connect to you. Please let me know what you need help with and I'll look into it. If it's the average nightly rate issue, we are working to fix this and will have a short time work around option in the meantime available early next week.
Kimberly
Hi Kim,
I used the "Need Help?" and then the "Contact Us" form with a message. The website does not offer a direct contact email that I could find so is why I chose that method.
Followed the instructions and properties are not syncing.
I hope you got my email last week but thought I should respond here as well. Nofie is currently only in the US and since your properties are in the Dominican Republic they didn't sync. We do plan to go internationally in the upcoming months and would love to have your properties listed then.
Kimberly @Nofie
Is Nofie just US focussed?
Nofie is currently only available in the US but will be growing internationally in the months to come.
It shows very high average nightly rate, I do not even have such a rate for any nights in my listing. Definitely not an average
Nofie is working closely with OwnerRez to address the higher nightly rate issue. In the meantime we are working on a quick fix where hosts can update their nightly rate manually. We appreciate your patience as we work through this bug.
Kimberly @Nofie
Hi Lamar, my apologies that you didn't hear back from us here at Nofie. We definitely strived to respond quickly. However, I can't see a comment from you, you can email me directly at go@nofie.com and our staff can help you out.
Kimberly
I reached out to them (Nofie) via their website contact link but have not heard back in over a week. Being able to communicate with a third party booking platform is important to me when/if questions arise I would like to understand the platform a little more as well and what their plans are as they grow.
Ownerez during my first three years has been incredibly helpful and responsive to all of my inquiries. I hope that Nofie will be able to provide the same level of service. Possibly Ownerez can fill in the blanks for us as hosts to feel a little more comfortable utilizing the platform and sharing our information with them.
On Tuesday, 7/18, join us for a live Q&A!
We host live demo webinars every week, which you can register for here. In those sessions, we have been receiving increasing numbers of questions, prompting us to organize a dedicated Q&A session to address them.
The webinar is free to join, but you need to use the sign-up for OwnerRez Q&A link to register. On the registration form, there are multiple sections to write in your questions. Please write in questions prior to the webinar so we can start off by answering those right away.
You can find all of our past and future webinars on our Webinars page.
I had inquired via Facebook messenger and had several exchanges with them about their model. They responded to me there in about 6 hours. I hope that helps.
I reached out to them (Nofie) via their website contact link but have not heard back in over a week. Being able to communicate with a third party booking platform is important to me when/if questions arise I would like to understand the platform a little more as well and what their plans are as they grow.
Ownerez during my first three years has been incredibly helpful and responsive to all of my inquiries. I hope that Nofie will be able to provide the same level of service. Possibly Ownerez can fill in the blanks for us as hosts to feel a little more comfortable utilizing the platform and sharing our information with them.
Congrats Mike! Great article!
Was looking for whether you like one platform over the other and why.
Still evaluating. I used to use WH before for TA. But it has changed a lot since then.
Was looking for whether you like one platform over the other and why.
I do. when switching to WH from PL, ensure to read docs carefully. Unlike PL, you need to define min stays in WH. WH min stays can override the min stays in OR. I made that mistake :-)
I’ve been using PriceLabs. Does anyone have experience with both Procelabs and Wheelhouse that could give a comparison?
I am not aware that Turno has this capability. However, our API does support it, so, it should be possible for them to add it. You should suggest this to them as a useful additional feature!
Is there a field in OR that can be entered per booking to transmit notes into Turno into the field "Note to Teammate". I'd like to send notes to my cleaner but would like them maintained in OR. Thanks!
Has this feature been released. Also, how can I track SMS OPT IN from StayFi in OwnerRez?
The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.
OwnerRez empowers our users to efficiently manage their vacation rental properties and has its fair share of superfans. We don't expect you to start screaming "I love this company!" while reading this product update about our July 12th release with 25 updates, but we're totally ok if you do...💞
OwnerRez has a dedicated following; many of our users have spread the word and recruited friends to join up. Because of that, we created the Affiliate Program a number or years ago to reward our users as they recruit others.
We have added a couple of improvements to clarify when payouts have been processed but are still really "pending" due to processing/delivery timeframes via PayPal. We changed the column header from "Sent" to "Processed." We also added a Pending label.
And when users hover over the label in the Processed column, an informational tooltip appears - "May take up to two weeks to be deposited"
Want in? Learn more by reading the OwnerRez Affiliate Program support article.
OwnerRez can assist with generating codes (based on the lock integration you use) for your many different types of door locks, including numeric sequence locks and Wi-Fi locks. Each time a booking is created, OwnerRez can set the door lock code without you lifting a finger.
While algorithmic lock codes can't be regenerated (e.g., eRentalLock), they can now be resynced if there's an existing code by simply clicking on the Resync link!
Then a pop-up modal will appear explaining the door lock codes will be resynced but the door code won't change.
And gone are the days when double-clicking on the regenerate link resulted in duplicate codes. We have removed the ability to double-click or click Resync more than once.
Also, Kaba/Oracode integrated door lock users will also appreciate that OwnerRez now allows for the setting of more flexible additional 1 or 2-day "grace period days" in the event of early check-ins, late check-outs, or additional nights added.
Learn more by reading our Smart Lock Overview vacation rental guide and the Door Locks Overview support article.
OwnerRez users work extremely hard to get reviews. If you're like most users, you ask your guests to post reviews after every booking but only a small fraction do. It can take years to build a good list of reviews, and the more you have them the stronger your reputation (and easier your marketing) gets.
Some guests like to write more than the previous 3,000 character limit, so we have increased the guest public review form character limit to 10,000! Yep, there are some reviews in the system that are close to that length!
Learn more by reading the Reviews Overview support article.
Credit card security involves protecting sensitive cardholder information from unauthorized access. Card failures refer to instances where credit cards are declined or encounter technical issues during transactions.
If a guest's credit card is declined, that can cause confusion even if the guest provides a different credit card. If the booking remained pending or the property is in request-to-book mode, it was possible that an OwnerRez user would miss these events causing the booking to time out and be canceled.
OwnerRez has added a new email system alert to be sent to users informing them when any of the following events has occurred.
Learn more by reading the Payment Processing Overview support article.
Add an Option on Cancellation Form to "Send refund receipt to guest." When OR users canceled a booking and selected "Open in editor before sending" on the notification choices, the editor opened with the cancel email loaded. However, if they selected "send immediately" it sent both the cancel notice and a refund receipt (if applicable), which caused confusion, especially since the refund receipt was not always applicable. This bug has been fixed by adding a separate checkbox on the cancellation titled "Send refund receipt to guest" and the checkbox is disabled if there is no refund with a tooltip that states "No refund is being issued at this time." Users can continue to opt to handle the refund manually.
Change Secdep Hold to Refundable When Moving Properties if New Property Requires Refundable Type. If a booking at a property that has security deposit holds configured, and that booking is subsequently moved to a property with a refundable damage deposit (RDD), an error could occur if the payment processor doesn't support security deposit holds (e.g., Lynnbrook). This bug has been fixed to now change the booking's security deposit type to match the destination property's secdep type.
Clarify Integrated Websites Premium Feature on Public Pricing Page. We have added clarifications on the Integrated Sites + WP Plugin Premium Feature tile and "What are 'Premium Features'?" sections on the OwnerRez Pricing page.
Detect Excess Stacking of Automatic Discounts in LQA and Rate Checker. Many OwnerRez users create multiple discounts but sometimes those multiple discounts can result in a negative nightly rate. This bug has been fixed by adding multiple validation and verification processes to ensure that users don't configure multiple discounts that would result in a negative rate (i.e., 50% seasonal discount, 55% "last minute booking"), and users will see those errors are now displayed on both the Listing Quality Analyzer ("Can't discount by more than 99%...) and Rate Checker ("Rate discounted more than 99% about "missing" rates").
Display an Alert to Sole Proprietor Brand Users Who Have Not Completed the SMS Brand Phone Number Verification After 24 Hours. In order to clean up the SMS Brand application process, Sole Proprietor Brand users who have not yet completed their SMS Brand phone number verification after 24 hours will have an in-app global alert displayed to the user prompting them to complete their SMS Brand phone number verification.
Fix Export Owner to Excel Missing Email Address. The export to Excel tool on the PM Owners grid was not exporting owner email addresses after the previous release. This bug has been fixed and the PM Owner Excel export will properly populate owners' email addresses and correctly matches the Owner Excel import/export templates again.
Fix Hero Unit Caption Sizing on Hosted Websites. Following a release this spring, Hero Unit caption font sizes on Hosted Websites were inadvertently decreased. This bug has been fixed and Hero Unit caption font sizes on Hosted Websites will now display correctly as intended.
Fix Hosted Site Blog Categories Displaying "Object" Instead of Category Name. Users that had Hosted Website blog posts that had categories experienced the text "[OwnerRez.Objects.HostedSiteBlogCategory]" displayed on the blog image rather than the expected blog category name. This bug has been fixed and blog categories will now be displayed correctly.
Fix Issue With Looking Up Cancellation Policy Description for FloridaRentals. FloridaRentals API-connected users were experiencing cancellation policy description lookup errors rather than returning the correct cancellation policy description. This bug has been fixed.
Fix Issues With Unrecognized Time Zones. Some new OwnerRez account users experienced errors upon joining due to unrecognized time zones. This bug has been fixed to support these time zones.
Fix Scheduled Emails Being Sent at UTC Time Instead of Property Time. One user had emails sent at the scheduled UTC time (far earlier than expected and scheduled) due to significant differences in UTC time and the property time zones. This bug has been fixed and scheduled emails/templates will be correctly scheduled and sent according to the property time zone.
Fix Team Invite Acceptance Page Has Text Overlapping Logo. Team invite acceptance pages with branded portal logo also had the text, "Welcome to Property Name!" overlapping the logo. This should only show if no logo is configured. This bug has been fixed and the Team invitation welcome text will no longer show such text if the branded portal logo is set.
Fix Vrbo Listing Import Fails With "Could not find listing data marker" Error. Users that attempted to import their Vrbo listings into OwnerRez recently experienced a "Could not find listing data marker" error. Vrbo has been changing things on their side, so we've adjusted the import tool to be successful again when importing Vrbo listings into OwnerRez.
Gracefully Handle Deleting the Only Property Mapping on a Manual Lock. Users with a manual door lock configured and then attempted to delete the only property mapped to that lock experienced errors. This bug has been fixed to handle it more gracefully.
Hide Account Security Alerts from Email History. OwnerRez realized that some team staff users were able to view password reset and 2-factor emails in the email communication history, which is a security issue for the account user. This bug has been fixed and team staff users no longer have the ability to view OR account security alert emails in the email communication history.
Improve Owner Payout to save Reference Number from Bank Transfer. When OwnerRez PM users created owner payout bank transfers, the check or reference number field was not saved. This bug has been fixed and the check or reference number fields entered on owner payout bank transfers are now saved correctly.
Increase Automatic 5-Star Review Templates Maximum Length to 1,000 Characters. We determined that the 250 characters was too small a limit for automatic 5-star review templates and have increased the character limit to 1,000.
Prevent Attempts to Use Stripe "tokenized" Cards With Non-Stripe Processor. Users that attempted to use "tokenized" credit cards that do not have raw card numbers with payment processors other than Stripe were receiving errors but the error message wasn't always displayed correctly. This bug has been fixed and attempts to use "tokenized" credit cards with payment processors that don't support "tokenized" credit cards will now properly display correct and helpful errors.
Tweak SMS Message Alerts to Provide More Details. A few OwnerRez users have more than one SMS phone number and the SMS System Alerts details were not very clear about which phone number it was from or to. OwnerRez has added more details to SMS System Alerts if multiple phone numbers are included. If the user has multiple phones, we've added a "From Number" and/or "To Number" (depending on applicability) item to the alert.
Validate Field Codes Used in 'To' are Correct Type for Email Templates. When OwnerRez users added a non-email field code in the To field of booking email templates, the system did not correctly detect the error or display an error. This bug has been fixed to now correctly detect non-email field codes added in the To field of booking email templates and properly display an error message prompting users to correct the chosen field code.
We have partnered with P.A.Media Marketing to offer another certified WordPress design service for those looking for a custom website.
We understand that everyone's needs and wants differ, so we offer our WordPress plugin alongside our Widgets and Hosted Website options. For those looking to create a very detailed and custom website, this can be very time-consuming and takes web design skills. This is where P.A.Media Marketing can help! Their team will utilize our WordPress plugin to create a beautiful custom-built website for you.
At P.A.Media Marketing, we know that you want to be in control of your rental business. In order to do that you need your own direct booking website that makes you more money. The problem is you don’t have a way to book people privately, which makes you feel frustrated in relying on 3rd party platforms and paying crazy host fees. We believe you deserve to own every aspect of your property and make money on your own terms.
We understand how infuriating it is to be handcuffed to other OTA’s - only to have your listings fall off a cliff, which is why we have helped countless others like you build their own direct booking website and finally take control of their process and profits.
Here’s how we do it:
On Friday, 7/14, please join us for a live focus session on the benefits of using Field Codes!
Stephanie Sherrick from our Help Desk team will dive into the topic of Field Codes, what they are, and how to use them to help streamline your communications workflow. We just released a new Field Codes Walk-through video here, which you may want to look at before viewing the webinar.
The session is free to join, but you need to use the sign-up for OwnerRez Focus Session - Benefits of Using Field Codes link to register.
You can find all of our past and future webinars on our Webinars page.
Looks like WH spot rates min stays are overriding OT seasonal and property mins. I ended up with 1-night min stay across the whole available calendar. had to adjust that in WH for the time being but I prefer that OR controls min stays similar to PL, and not WH. Is there a setting to make WH provide spot rates only?
My understanding is that this is the way it should happen.
Let wheelhouse control all pricing. I you try and manage prices from multiple locations, you will end up with problems.
I use PL and controlled min stays, seasons, gaps etc., from OR, not PL. But here it seems the opposite. I used WH long ago for Tripadvisor - was not an issue with that as TA is not integrated with OR for me. Just did not think that WH overrides everything in OR....
Looks like WH spot rates min stays are overriding OT seasonal and property mins. I ended up with 1-night min stay across the whole available calendar. had to adjust that in WH for the time being but I prefer that OR controls min stays similar to PL, and not WH. Is there a setting to make WH provide spot rates only?
My understanding is that this is the way it should happen.
Let wheelhouse control all pricing. I you try and manage prices from multiple locations, you will end up with problems.
Looks like WH spot rates min stays are overriding OT seasonal and property mins. I ended up with 1-night min stay across the whole available calendar. had to adjust that in WH for the time being but I prefer that OR controls min stays similar to PL, and not WH. Is there a setting to make WH provide spot rates only?
Yes, we're aware of this issue for bookings that pre-existed the implementation of the Vrbo messaging API. We're working with Vrbo to get those backfilled, and, they will go away eventually.
We're having issues with one vrbo booking. Messages not being being sent by triggers because "booking doesn't have vrbo message thread". I don't know what happened exactly, but maybe related to the fact that the payment didn't go through the first time and guest used a different card to complete the payment later.
Donaven B, Gus and Lindsay, Nofie is funded by an Engineering tech firm and is also building affiliate partnerships with other tech companies in the vacation rental space. We are excited for the OwnerRez integration, they have been strong advocates for Nofie and we just love OwnerRez. Would love to have your upload your listings on Nofie and we'll be driving marketing dollars to guests in the upcoming weeks.
Rob P- please reach out to me directly so I can look into this. Kimberly@nofie.com
