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Pretty seamless sign up. Probably the easiest to date. Really hoping to drive some bookings.
Yeah, okay, I actually came across “Other” at the bottom of the drop-down, which I didn’t see before, and checked that, so now I’m all set.
I’ll be surprised if I get any bookings at all from them, however. Of all the platforms I’m signed up with via OR, the only ones I get bookings from are Vrbo first, then Airbnb, and then BDC every once in a blue moon.
The city drop-down must be optional. My location wasn't listed either, so I just left it blank and moved past it. No problem.
Scott- try scrolling down on that city menu,, at the very bottom is "other" but it does not always default to be easy to scroll that far.
The email address I tried to contact them at is Homes@Hopper.com.
Trying to sign up, I was blocked by their requiring me to select my city from their dropdown, which doesn't have my city (Portland, Oregon) in it.
I emailed them about this, to find out if they even are in the Portland market, but I didn't get a reply from them.
So pumped about the new search filters for dropdown lists!!!! 🙌🏼
I was told this email is to be used for hosts:
Homes@Hopper.com
I agree Paul! Smoothest integration process ever!
Top-notch integration here. Super smooth job by Hopper. I onboarded a bunch of properties last night, and it flowed across seamlessly with a really nice interface on the Hopper side. All the content and pricing checks I did came through perfectly including discounts and edge cases. And my listings showed up in the Hopper mobile app soon after. I appreciate all the hard work that Hopper did in developing this, and if you're an OR user, you should really take the 5 minutes to connect this as it works well.
Is this someone you have spoken with previously?
try to reach out to:
Gabriela Orjuela | Hopper Homes gorjuela@hopper.comlinkedin.com/in/gabrielaorjuela English / Spanish
hi there. do you have their contact info to share?
Join us live with the team from Wheelhouse on August 24th at 1 PM Eastern and 10 AM Pacific time!
Last month, Wheelhouse & OwnerRez completed our integration. Now, OwnerRez customers everywhere can leverage Wheelhouse's powerful Revenue Management platform to earn more from your rental properties. Join us to learn more about pricing, revenue management, and the Wheelhouse platform.
The session is free to join, but you must use the Wheelhouse webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
It looks to be only USA hosts not CDN?
#1 As far as I'm aware, we aren't opening this up as a beta yet. But as soon as we release Google Vacation Rentals we should be publishing a blog post and have an in-app notification so everyone knows.
#2
"Does the Listing Site Tracking apply to Florida Rentals?"
I believe so!
"Is there a way to set up Florida Rentals so the users can get a quote right from the site.... getting emails asking for a quote is so "Old School" - thinking of not renewing my subscription just because of the pool guest experience "
Our integration pushes listing content, rates, availability, and rules to Florida Rentals. Florida Rentals will send you an inquiry filled out with data into OwnerRez.
~Caleb
Hi Brock, reach out to them, they might be able to offer you a better Commission and I believe first 6 month no comission to "Try"
Im interested but 14% commission? Does that all come out of the hosts pocket?
I won’t even consider it if I can’t be in control of who books. We have amazing guests and offer a personalized experience, which means talking to our potential guests to answer questions before they book heading off a lot of issues.
Do they have markets in the north east? Didn't look like it at first glance
It looks as if Hopper only gives the option of insta book?
I'm still having to revert to the legacy ribbon.
The new ribbon defaults in the desktop to not starting on the left at the beginning of the month, and thus showing the entire current month, and this requires having to scroll left or right every time, and in the mobile version it does the same thing plus doesn't every show the entire month, whereas the legacy version does.
Can you allow choosing the default view to be from the first of the month?
Can you adjust at the column widths so that the entire month can fit in the smaller mobile phones?
Thanks!
Your success ignites OwnerRez's innovation on today's Never Give Up Day! 🚀
It may be Friday, but we aren't surrendering just yet! Soar into the latest product update about our August 16th release with 16 updates, which include our Hopper Homes Partnership and some great new features like Search Filters For Dropdown Lists and Weekend Nights Rule Added to Property Rules.
In case you missed Wednesday's announcement, OwnerRez is excited to announce our partnership with Hopper Homes as a new first-class channel partner!
Read the Hopper Homes Setup & Connecting support article to learn more.
Navigating through an extensive array of options in a dropdown menu to find the proper selection can be challenging, particularly when certain choices closely resemble each other.
OwnerRez has added new search filters to all dropdown lists with 10+ items!
The Create Trigger Event single-select (radio button) dropdown list is just one example.
But users can use the search filter in multi-select (checkbox) dropdown lists, such as the Listing Sites dropdown menu list.
If users have 10 tags or more configured, the multi-select (checkbox) dropdown list search filter will be visible.
OwnerRez is crossing its fingers that these fresh search filters for dropdown lists will make searching for the proper selection easier for our users.
So, when you talk about the weekend, are you including Thursday, Friday, and Saturday nights? Or is it just Friday and Saturday nights? Or maybe you're considering Friday, Saturday, and Sunday nights? It might vary for each of your properties, depending on their locations!
Weekend Nights Rule has always been a global setting that applied to all properties in OwnerRez and was configured by navigating to Settings > Pricing Preferences > Weekend Nights dropdown menu selection to make that change. But that didn't help users that wanted to apply different Weekend Nights to other properties.
But now OwnerRez offers users the flexibility to determine which nights are considered "weekend nights" for each property by navigating to their specific Property > Rules > Change > Weekend Nights dropdown menu selection. This will be especially helpful for those that operate properties needing different weekend strategies.
Watch the Property Level Rules support video to learn more.
OwnerRez users have had the option to Hold these dates so that other guests cannot book these dates while this quote is active for quotes in-app for a while now, but there was no way to accomplish the same calendar block for active quotes via our API.
Here's an in-app Quote example using the Hold these dates so that other guests cannot book these dates while this quote is active option.
OwnerRez added an update to the API that adds a createHoldBlock parameter to the POST Quote API creating the option to add calendar blocks for active quotes via API.
Learn more about this topic by reading our API for Apps - Creating Quotes and Bookings support article.
To tax or not to tax...that is the question!
Some users inadvertently turned off rent taxability when they really shouldn't have (perhaps not understanding the consequences of that change) and were confused when their configured taxes were not applied to quotes, surcharges, bookings, etc.
OwnerRez has additional help text added to many other settings in-app, so we decided that it would be beneficial for users to add help text under Rent Taxability too. To help guide our users, we've added the following help text, Control whether "Rent" charge line items are taxable or not when generating charges for quotes or bookings, under the Rent Taxability section of Pricing Preferences.
Rent Taxability defaults to Taxable and users can review their own Rent Taxability selections by navigating to Settings > Pricing Preferences > Rent Taxability.
Learn more by reading the Taxes Overview support article.
OwnerRez frequently gets questions about tag criteria, which is a bit confusing. Users often ask whether our tag criteria are Boolean operators that allow users to combine words and phrases using the words OR or NOT to limit or broaden search or trigger results.
We want to help our users define their tag criteria searches correctly so those grids and filters display the correct results and the right triggers fire through the use of their carefully crafted tags.
Previously, Tag Filters were labeled either "Has Tags" and "Doesn't Have Tags".
We've updated the Tag Filter Labels in-app, including the Booking Views, the Quote, Guests, Owners, and Properties grids, as well as the Create Triggers section and we hope those labels are now clearer for our users.
But let's attempt to answer the original tag criteria question because we know you are now wondering!
In this example, your team needs more time to prepare for Anniversary or Birthday trips, so Early check-ins are NOT allowed.
Guest Sarah Johnson has an Anniversary trip tag associated with her booking and has requested an Early check-in.
While Guest Mary Jones only has a Birthday trip tag associated with her booking.
Let's use the booking filter and add the "Has Any of These Tags" tag criteria for both Anniversary or Birthday trips and select Search.
The search results display that both the Sarah Johnson and Mary Jones bookings are highlighted with the property color, while other bookings that do NOT have either Anniversary or Birthday trips tags associated with the bookings are greyed out.
Now let's add the "Has Any of These Tags" tag criteria for Anniversary or Birthday trips and select the "Has None of These Tags" of an Early check-in to see those results.
Our search results indicate that only the Mary Jones booking has the required additional time for your team to prepare for her Birthday trip adequately.
As you can see, ALL tag criteria must be met for results to display in the Booking Views, the Quote, Guests, Owners, and Properties grids, as well as in the Create Triggers section.
Want to make sure that your triggers will fire correctly? A good test would be to apply tag criteria to the Booking Filter to verify tag results before you apply tag criteria to your trigger configuration.
Learn more by reading our Tags Overview support article.
Add Title Attribute for Widget iframes. Widget iframes not correctly optimized for accessibility returned the error message, "iframe elements do not have a title." even though a title was added to the widget iframe. We have corrected this error, and widget iframe titles will be correctly assigned and optimized for accessibility.
Change the Failure Message When Sending an Email Hits an Unknown Snag. The previous system alert email failure message text displayed the unhelpful message, "Unknown. Contact support for more information." However, the Helpdesk team would advise users to resend the message again manually so that guests would receive the message. We have changed the system alert email failure message (and communication history) text to display the more expedient and useful, "Unknown. Try resending it manually."
Fix Broken Link Protection When Property Public Name is Changed. When users created a multi-property OR Hosted Website with the broken link protection enabled and subsequently edited one of the properties' public names in the Public name field, the broken link protection redirected potential guests to a not found page with a page index list displayed. We fixed this bug, and for properties with any of their properties' public names in the Public name field edited, the broken link protection will correctly redirect potential guests to the correct property on their multi-property OR Hosted Website.
Fix Drop Shadow on Hosted Website Headers With Multiple Lines. Users that added multiple header lines to their Hosted Website and set only one of those header lines to display a drop shadow noted that the drop shadow was incorrectly applied to all header lines. We've corrected this bug, and any drop shadow formatting applied to Hosted Website header lines will display correctly.
Fix New Ribbon Extra Width of One Day of Month Showing. Following last week's Ribbon Calendar Update, we noticed extra width space visible on the last day of the month and that the calendar grid was not correctly aligned. This issue has been resolved, and the Ribbon Calendar grid now displays correctly.
Fix New Ribbon Holiday Sticking After Display Then Scroll Then Hover on Old Days That Used to Have Holidays. Following last week's Ribbon Calendar Update, we noticed that the holiday hovering reminder tooltip pop-up remained visible even after a user scrolled past the holiday. We've fixed this bug, and the holiday reminder tooltip pop-ups upon hover will disappear after a user scrolls past the holiday.
Fixed Florida Rentals Not Able to Sync Reviews. Following our July 19th release, it was noted that even though guest reviews for Florida Rentals API-connected properties were pulled from FR and were in the OR feed, those reviews were not being pushed to the FR website. We've fixed this bug, and all FR reviews, including other participating first-class listing channels (currently: HomeToGo, Houfy, and FloridaRentals), will be visible and displayed correctly on the appropriate API-connected first-class listing channel websites.
Make New Ribbon Booking Background Printable Again While Also Keeping Fade to Grey Background on Booking Filter. A user noted that the new Ribbon Calendar booked property color ribbons were not visible when printing. The Ribbon Calendar prints correctly now, displaying the property colors behind the booking's ribbon while keeping any filtered bookings to remain greyed out.
Pet Notes Should be Editable Regardless of Suitability and Max Pets Selection. Users could only edit pet notes if the pets rule was set as "Allowed but up to a maximum." This bug has been fixed so that pet notes can be edited no matter the pet's setting under property rules.
Reviews Entered From Guest Directly Do Not Set the Listing Site (Source). When a guest submitted a review via the OwnerRez review form, it was not setting the listing site the booking was associated with on the review. This has been fixed to properly show the listing site on the review, the Listing Site column under CRM > Reviews, and the Reviews tab of the booking.
We are excited to announce our Partnership with Hopper Homes as a new first-class channel partner.
Hopper is the #1 most downloaded travel app and is the 3rd largest OTA in the US. With over 100 million app downloads, Hopper adds 3M+ users per month and reaches an additional 200 million travelers via its B2B business. Leveraging its data-driven approach to travel, cost-savings and flexibility, Hopper is set on becoming the leading short-term home rental offering.
Through B2B partnerships with companies like Capital One Travel, Hopper gets access to millions of additional users who drive incremental bookings for supply partners.
Hopper Homes launched successfully in January 2022 and is growing at a rapid pace. In H1’23, Hopper's booking volume and listing views more than doubled compared to all of 2022! They are also launching products that will improve both the guest and PMC experience, helping suppliers get inventory live and performing quickly on our marketplace. Hopper's goal is to give hosts and property managers access to new audiences, and soon, the added consumer benefits of their fintech will drive conversion and bookings.
Pricing Model - 14% Commission:
-This is applied to the total rental amount with fees w/o taxes
-The guest is not charged a traveler service fee
-Commission is charged before funds are remitted to the owner/PM
Get started with Hopper Homes by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with Hopper Homes.
Admittedly iPhone 13 mini. But as I am using OR on it a lot throughout the day, it’s a significant inconvenience to not see the entire current month. Seems that the properties column can still be narrowed enough to fix that.
With the desktop mode, the default view seems to be to start on the left at four dates before the current date. Is it possible to set the default instead at from the first of the month on the left side?
Seeing the entire current month right off every time I navigate to Bookings is what I need.
Thanks!
1) If we submitted our name early for the Google Beta would we have been notified already if we are on the limited Beta list?
2) Does the Listing Site Tracking apply to Florida Rentals? Is there a way to set up Florida Rentals so the users can get a quote right from the site.... getting emails asking for a quote is so "Old School" - thinking of not renewing my subscription just because of the pool guest experience
I can confirm seeing the entire month on mine, 1920x1080 resolution.
What screen size are you using? The ribbon view is designed to show 33 days on 1024 pixel wide screens (the most common smallest resolution for laptops and desktops), like this:
Unless you're zoomed in or have a very small laptop or mobile/tablet device, you should be able to see an entire month.
Once again disappointed with updated ribbon. Still can’t view the entire month as I can with old ribbon, so have to continue using the old one.
Thrilled to hear the Google Vacation Rentals update! Thank you, OR team!
Our pleasure Alece!
