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just checked my subscription fee and it's $0. Wow yay!!
Yes, but, you may need to talk to Turno support to get that fixed.
Thanks Ken, low and behold I already had OR and Turno connected since 2022. Love the automation!! I use it for all my homes and it takes the pressure off texting and finding a cleaner so worth it! However, I do pay the subscription fee. Didn't the article it state that it's free for OR users?
Glad to hear it!!
Here is how to connect Turno to OwnerRez:
https://www.ownerrez.com/support/articles/turno
Other more specific questions regarding your Turno account, should be directed to Turno support.
The engineers report they have a plan to fix ths.
What if you already use Turno? How do I link the account to OR?
How can I get a notification that a cleaning has been scheduled when a booking comes in from Owner Rez? I know the cleaner gets a notification but I want to make sure the cleaning is on the calandar. Similar to how the Door Lock sends a notifications?
Map coordinates also didn’t go and the spot they mark using the address is not accurate, cannot be changed. They do not have any calendar at all (no date search), rates show only min-max (which is also blank). OR says it syncs availability, rates etc. but it is a pretty dumb listing site without any capabilities. They do not even have date search Once you publish the listing, you cannot change it without unpublishing so I doubt that API will. They also link to your site with ‘noreferrer’ tag so that you will not know or measure how many visitors/value they passed.
Thanks for this. Unfortunately half of the amenities, max occupancy, check-in, check-out times and many things like rates (even no min. max. ) are not being transferred.
Is Turno going to credit us for annual fees we have already paid?
I did, upon your suggestion. Waiting for a reply.
No, they do have a connection with OwnerRez. That is correct. I don't know what they sent to you re: marketing, so I can't say if they violated any marketing agreements, but we did not share your contact info with them. Maybe you should ask them how they got your email address and see what they say?
At present, unfortunately, there is not. However, there are plans to add that and many other related capabilities to the Add-On Services feature in the future.
Is there a way to put in a quantity of what I have available for Add-on's?
For example, I have 2 available kayaks and 1 pontoon boat available to rent out. But I want the option to only get offered to the first people who reserve it. Is that an option?
So was BnB Finder being dishonest when they said in their email to me today that they have a connection with OwnerRez?
We are happy to announce our integration with bnbfinder as a new first-class book-direct channel partner, offering free listings with no commitment!
bnbfinder is a vacation rental platform built for property managers with a direct booking model and dramatically lower pricing. bnbfinder promotes your brand to travelers while you own the guest relationship. bnbfinder is a low, flat, monthly subscription instead of expensive commission, transaction, and service fees - saving you and the traveler money.
bnbfinder’s direct booking model means you can communicate directly with the guest via phone, email, text, etc., before, during, and after the booking, increasing your conversion rate and likelihood of repeat guests while also allowing you to deliver the industry-leading hospitality property managers are known for. bnbfinder promotes your brand on the home page, search pages, individual property listing pages, and on your very own dedicated property manager landing page. This increases your brand awareness and creates brand loyalty in a way that other marketplaces cannot.
The team at bnbfinder is full of industry veterans and insiders that have founded travel companies such as BedandBreakfast.com and Turnkey Vacation Rentals. They are tired of the high commissions and service fees in the industry and decided to create an alternative that gives the control and money back to the property managers and homeowners.
Join by May 15th and it’s completely free through 2023 to all OwnerRez users with no additional commitment! Low monthly subscription starting at $19 after the end of the year.
Get started with bnbfinder by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with bnbfinder. Schedule a demo of bnbfinder here.
I happened to see this comment by Scott J when circling back to this blog post:
How about making the app developers sign a written agreement that, in order to use the OwnerRez API - OAuth Apps, for OwnerRez to test their apps, and to get your feedback and the "integrated partner!" blog post, they will not send marketing emails to any of your users unless they first received permission to do so from individual users?
We started doing exactly that about 8 months back. When new app builders reach out to us for partnership and certification, we now have them sign several documents, one of which is a general agreement covering marketing behavior. It specifically mentions that they cannot target use our name and their integration when targetting OwnerRez customers as it will lead our users to believe we shared their contact info. However, this is only required for official partners, and anyone can build an app at any time without signing a partnership because our API is freely open to all.
Paperwork or not, we continue to fight the issue.
OwnerRez is celebrating National High Five Day today! ✋ Why? Because we've posted all of our backdated Product Updates!
Remember our New Year's resolution to post all of our backdated Product Updates and post current Product Updates in a timely fashion? We're pretty pumped about making good on that! Especially completing the former.
And like our first Product Update post of 2023, this April 19th release has only bug fixes--10 to be exact. 🪲 So join us in a virtual high-five as you jump into this latest Product Update--and all of our backdated ones linked at the bottom!
Airbnb Old Casing Still Showing on Channel Bridge Importing Errors. When OwnerRez users experienced Channel Bridge (CB) import errors, the error messages displayed "AirBnb," an incorrect letter case for Airbnb. This has been fixed. Airbnb should be proud of us for upholding its branding.
Avoid Duplicate Loading of iframe Widgets Where Surrounding Page Has Rewritten HTML Elements to Handle Elementor Popup Bug. A user was experiencing two iframes (with duplicate displays) loaded in the popup modal on their WordPress website when an OwnerRez widget was added to an Elementor popup modal. This has been fixed to get around Elementor's current iframe bug.
Fix CB Duplication on Vrbo "you remit" vs. "you collect" Taxes Leading to Double Tax Amount. Some OwnerRez users experienced tax amount duplications when completing the Vrbo Channel Bridge (CB) process. This problem has been fixed and the Vrbo CB process will now import correctly.
Fix Issue Where Booking Door Lock Code List Was Showing an Old Lock Name After Moving to a New Property When There Were Multiple Locks Involved. A user saw old lock names in their booking door lock code list after moving to a new property with multiple locks. This bug has been fixed and door lock names will not accurately display the current and correct lock names.
Fix Issue Where Moving Bookings Between Properties Was Encountering an Error When Moving RemoteLock Codes Between Devices. OwnerRez users that were integrated with RemoteLock and moved bookings between properties were experiencing door code failures between physical property door locks. This bug has been corrected to now delete the access person access instead of accessible when moving RemoteLock codes between devices.
Fix Sending SMS Sometimes Fails When Using 10-digit Numbers. Some OR users were experiencing Short Message Service (SMS) text message failures. It will now always use the E164 (formatted) phone number for SMS texting.
Fix Typos in Missed Trigger Wording. Two typos were found in the missed trigger section and have been corrected.
Normalize Hosted Description HTMLizing. Some OwnerRez users were experiencing formatting issues in their hosted website property descriptions. A bug was rendering plain text instead of the expected HTML transform in their hosted website property descriptions. This has been fixed and hosted website property descriptions will display the expected HTML transform.
Reflect Portal's User and Original Invite Emails if Different. Some OwnerRez users found that their Portal Team Access displayed different names and emails than expected. This bug has been fixed and portal user names and emails, if different, will now display correctly.
Review Data Not Updating Timely on Hosted Sites When Reviews Change. OwnerRez noticed that reviews for hosted websites were not updating in a timely manner and users thought there was a bug. We now nudge the warehouse service to run sooner if a review has been updated instead of waiting for the scheduled service to run by the next time. This equals more instant gratification.
@VacationRentalPr - are all your bookings appearing in OwnerRez? That could be a reason.
Otherwise, if all your bookings are showing correctly in OwnerRez, I'd suggest reaching out to Turno tech support to investigate.
This is fantastic news!
We recently had to let a cleaner go, but we know that they use Turno. Can we exclude certain people from our properties?
Turno only shows Airbnb bookings, not vrbo bookings. Any thoughts?
Ok i created the account, synced owner rez. it pulled in my properties but no bookings. I resynced the calendar and still no bookings are populating
No new account should be needed.
Straight from their website- https://turno.com/welcome-to-turno-formerly-turnoverbnb/
What can Turno Customers Expect?Changing our name doesn’t change who we are or what we do. We will continue to provide the industry’s most user-friendly, reliable solutions for short-term rental operators and the cleaning professionals who skillfully service their properties.
What changes for Turno users:
What does not change for Turno users:
Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?
I want to use it for my internal cleaning crew. My understanding is they sign up for an account also. Will my staff now be solicited by other AirBnBs in the area? Thank-you.
There is nothing like a dream to create the future.
Victor Hugo's quote underscores the significance of having a compelling vision and setting ambitious goals to drive your success in the vacation rental industry. We strive to be an essential partner in fulfilling your dreams. By automating and streamlining your vacation rental business using OwnerRez (and our integrated partners), you can focus on envisioning the perfect stay for your guests by providing exceptional hospitality, personalized touches, and memorable moments that will create a loyal customer base and drive repeat bookings. After all, your success is our success!
So dream on by reading on... which details some much anticipated upcoming features and our latest product update from the April 12th release with 17 updates!
For quite some time, we have all been dreaming about native Vrbo Messaging and Airbnb Transactions data coming into OwnerRez automatically, haven't we? Well, both of those dreams are coming to reality. Here's a quick update on both!
Coming soon - if you are connected via API with Airbnb, upon release, you will no longer have to run Channel Bridge to bring in payment and refund settlement data going forward. When an Airbnb Booking is created in OwnerRez, we will query the Transactions API and add payments on the booking for when they will be released to your bank by Airbnb, and thus the total owed will be reflected accordingly. Also, like OwnerRez already does for payment methods Stripe and Lynnbrook, OwnerRez will automatically create Deposits for those Airbnb settlements. Development is complete and is very close to release!
We're excited to share that we are actively developing native Vrbo Messaging. Vrbo helped fulfill our dreams of being able to provide native (i.e., built-in) Vrbo messaging in a way that is robust and dependable. To give you a general sense, it will be much like Airbnb's messaging inside OwnerRez. It will require being API-connected to utilize Vrbo messaging. It will still take us a bit to get things rounded out, but in this release, we were able to lay the groundwork to get things ready to go. Stay tuned to the blog for further details!
Calling all vacation rental TikTokers! Due to increasing user demand, we added TikTok as a social network option under theming. Users can navigate to Settings > Theming > Change to add their TikTok profile account to their OwnerRez account.
Learn more by reading our Theming support article.
If you missed the news, all OwnerRez customers can use Turno's industry-leading cleaning and turnover management software for FREE! Turno (formerly TurnoverBnB) connects vacation rental hosts with local, vetted STR cleaning professionals to simplify and automate cleaning schedules, communications, payments, and more. Please note that processing fees will still be charged when using services by Marketplace cleaners, but there is no obligation to use the Marketplace. You can use your own cleaner too! If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived.
Check out yesterday's Turno (formerly TurnoverBnB) FREE For All OwnerRez Users blog post to learn more!
Changing Property Management Software (PMS) can be daunting, but OwnerRez strives to support our new users by making that process as simple and painless as possible. As part of the new-user onboarding process, we ask users to select what software (if any) they are currently using. This helps the OwnerRez Engagement Team know how to tailor outreach accordingly.
Have a friend that is searching for a new Property Management Software (PMS)? Be sure to send them links to our Why OwnerRez? and Reviews pages and your own OwnerRez Affiliate Link!
Allow BUS Access for Quote-Based Channels Like GoLightly. OwnerRez users were experiencing difficulties providing complete quotes to prospective guests for GoLightly and other first-class channels. We corrected this bug to allow BUS (a facet of computer architecture that transmits and shares data throughout the computer and between devices) access for all first-class channels.
Allow HTMLish in Contact Us Form. Users were receiving errors when adding some HTML-like characters in the body of the OwnerRez Contact Us form. This bug has been fixed to allow users to add/paste HTML attributes and validate those HTML-like characters to the body (only) of the contact form.
Back Channel Taxes Out of Channel Bridge Vrbo Refunds on Canceled. We realized that Vrbo reports with refunds on canceled bookings where Vrbo was remitting taxes were including taxes in the refund amount while the payment had not included the taxes, leading to the refund being recorded inaccurately. OwnerRez now detects taxes for canceled refunds and will deduct the Vrbo remitted tax from the refund amount.
Change Booking.com to Push Availability Starting Yesterday at Property Time Zone. We were receiving multiple 500 internal server errors from Booking.com. OwnerRez corrected this bug by pushing Booking.com availability starting yesterday at the property time zone, which we used to do (and still do on other channels) to ensure no date or time zone issues arose.
Check the Right Timestamps on Layout Push Service. OwnerRez detected some timestamp inconsistencies and has added additional timestamp validation to our Layout Push Service that provides the data about a given URL/page request in the form of a JavaScript Object Notation (JSON), a lightweight data-interchange format object.
Fix CSS Style on Hosted Carousel. After a recent update where we corrected OwnerRez Hosted Websites photo captions using <h1> tags, we discovered that photo captions were not utilizing the heading style from the site (because they weren't using a header tag anymore). This bug was fixed to still apply the Cascading Style Sheets (CSS) heading style regardless of the header tag style.
Fix Error on Blog Post Grid on Hosted Site When Lots of Long Blog Posts. An OwnerRez user encountered an issue where both their OwnerRez hosted public website went down, and they could not access the administrative site for their blog. We determined that we had a sorting issue due to the blog post content caused by a large amount of content sorting. We have amended this to be handled appropriately.
Fix Error on Reviews Import With No Listing Site. Users encountered errors when importing reviews with no attributed listing site recorded in the import file. This bug has been corrected and review imports will now accept files with no attributed listing site recorded or is null.
Fix Error When Publishing an Airbnb Listing That Already Has Address Locked, But We Thought It Was a Brand New Listing. Airbnb doesn't allow changing a property's physical address on a listing after it is published. We encountered an edge case where we didn't correctly track an existing listing as having been published (because Airbnb doesn't tell us when a channel is initially connected), so the sync was trying to update the address, causing an error. Now we detect that error, mark the listing as having been published and stop trying to update the address.
Handle Empty Tags Column on Booking/Guest Import. After the last update, users were experiencing import errors when they attempted to import Booking/Guest information that contained null (or empty) tag column information. This bug has been fixed so that users can easily import Booking/Guest information regardless of whether they have tags.
Longer Timeout on Channel Bridge for Vrbo Payment Reports. Users were experiencing frustrating timeouts while attempting to complete a Vrbo payment data Channel Bridge (CB) process. OwnerRez has corrected this issue by adjusting the expected time to process and complete these lengthy Vrbo payment data CB imports.
Method to Get Stripe Bank Details Without Extra Permissions. OwnerRez was having difficulty pulling necessary Stripe deposit details without additional permissions. This bug has been fixed to not keep asking for additional permissions when that really wasn't the issue. We now return any bank details Stripe gives us with best effort. If un available, we tell the user so on the deposit instead of asking for permissions again and again.
Thanks! I had an old account from when it was Turnover BnB. Will I need to create a new account with Turno now?
Pam it’s perfect for that.
