Hi all! We've been using Channel Bridge to import booking information for our listings for a couple of years with no issues, but suddenly this past week the report stopped recognizing any of our VRBO bookings for any of our properties. I've tried everything - including downloading the booking by VRBO confirmation code.
Anyone else encountering this issue? Or has anyone encountered it in the past and managed to solve it?
Hello Cesar -
We are aware of an active issue with Channel Bridge for Vrbo, and our engineers are investigating. I saw your ticket into our helpdesk as well. We'll follow up with you there as soon as we have an update on this.
I just checked and it said I had no bookings, so I am guessing I am also having that issue.
I am API integrated with Vrbo (don't have to use Channel Bridge), but my Booking Statement for January is showing blank -- no bookings -- even though we had Vrbo bookings. Something definitely seems to have gone awry on Vrbo's end. I've reached out to their integrated account support but have yet to hear back. I'll update here if I hear back with anything useful!
For now you can use the excel template for importing but it's a PITA
I just received a booking with VRBO this morning. I tried to download the information using Channel Bridge but it isn't working. Is this a VRBO issue?
How do you do that?
I'm having the same issue. How do you use the excel template?
I have tried several times over the last few days and i haven't been able to get it to work so i decided to manually enter the guest information and the $ break down. The only information that was sent over from VRBO was the first name of the guest.
I'm having the same issue. How do you use the excel template?
Tools > Import/Export > Import bookings (from excel) > Download the template provided in this page.
Currently I'm waiting on a VRBO api so am using this for now. I set up Zapier to put my bookings into the spreadsheet automatically, but can be done manually. It's slightly better then putting them into ownerrez manually one by one.
I've been having issues with the VRBO channel bridge since January 21st. I now have 7 new bookings and cannot import the data. Rev 13.15 did not resolve the issue. I tried the reservation ID method as well and got the same error.