Channel Bridge not recognizing VRBO bookings

Cesar A
Feb 3, 2025 10:53 AM
Joined May, 2021 2 posts

Hi all! We've been using Channel Bridge to import booking information for our listings for a couple of years with no issues, but suddenly this past week the report stopped recognizing any of our VRBO bookings for any of our properties. I've tried everything - including downloading the booking by VRBO confirmation code.

Anyone else encountering this issue? Or has anyone encountered it in the past and managed to solve it?

Suzee S
Feb 5, 2025 9:17 AM
OR Team Member Joined Apr, 2023 27 posts

Hello Cesar -

We are aware of an active issue with Channel Bridge for Vrbo, and our engineers are investigating. I saw your ticket into our helpdesk as well. We'll follow up with you there as soon as we have an update on this.

BlueSky Getwaway
Feb 5, 2025 12:53 PM
Joined Mar, 2022 40 posts

I just checked and it said I had no bookings, so I am guessing I am also having that issue.

Alece
Feb 5, 2025 12:55 PM
Joined Jan, 2020 211 posts

I am API integrated with Vrbo (don't have to use Channel Bridge), but my Booking Statement for January is showing blank -- no bookings -- even though we had Vrbo bookings. Something definitely seems to have gone awry on Vrbo's end. I've reached out to their integrated account support but have yet to hear back. I'll update here if I hear back with anything useful!

Dan K
Feb 5, 2025 3:30 PM
Joined Jan, 2025 19 posts

For now you can use the excel template for importing but it's a PITA

ATA
Feb 6, 2025 5:36 PM
Joined Feb, 2023 28 posts

I just received a booking with VRBO this morning. I tried to download the information using Channel Bridge but it isn't working. Is this a VRBO issue?

Cesar A
Feb 7, 2025 1:24 PM
Joined May, 2021 2 posts

How do you do that?

Lori M
Feb 7, 2025 7:48 PM
Joined May, 2020 1 post

I'm having the same issue.  How do you use the excel template?

ATA
Feb 7, 2025 8:08 PM
Joined Feb, 2023 28 posts

I have tried several times over the last few days and i haven't been able to get it to work so i decided to manually enter the guest information and the $ break down. The only information that was sent over from VRBO was the first name of the guest.

Dan K
Feb 7, 2025 8:36 PM
Joined Jan, 2025 19 posts

I'm having the same issue.  How do you use the excel template?

by Lori M – Feb 8, 2025 12:48 AM (UTC)

Tools > Import/Export > Import bookings (from excel) > Download the template provided in this page.

 

Currently I'm waiting on a VRBO api so am using this for now. I set up Zapier to put my bookings into the spreadsheet automatically, but can be done manually. It's slightly better then putting them into ownerrez manually one by one.

Ryan H
7 days ago
Joined Sep, 2022 1 post

I've been having issues with the VRBO channel bridge since January 21st. I now have 7 new bookings and cannot import the data. Rev 13.15 did not resolve the issue. I tried the reservation ID method as well and got the same error.