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Curious what others are doing. Ken's been kind enough to walk me through the rental contract uploading process. However my contract as structured requires an initial on each page, and some information filled out such as name and age of all guests not just the one booking, CC info, as well as other contract info.
Does anyone not have their contract embedded in the auto email, but instead link to either a fill-able PDF the guest can print off and sign/initial - or perhaps a e-sign 3rd party host? This would apply to both direct bookings as well as OTA API bookings
ah perfect, thanks. Do you know where it is?
That helps! This is my first time using JS.
One thing to note here - I set up cross-domain tracking using google tag manager. Not sure if this is the best way to go about it yet.
For reference, I'm using Wix (I would recommend it so far) so in the tracking tools menu, there is a field to enter custom scripts within the body tag.
On pages that host widgets, I entered the script from 1) just after <body> and placed script 2) at the end just before the </body> tag.
You can also set a Booking Window of max 365 days in the future. There are settings for that in the property rules. This will make it so that your calendar is always blocked beyond 365 days from now.
Some answers:
1) The first bit of JS can go anywhere you already a script tag (or you can add a new one).
2) The second bit of JS goes after both GA and the OwnerRez widget code, so it can reference them both and link them together.
I added an example page to the bottom of the article: https://www.ownerrez.com/support/articles/cross-domain-widget-analytics -- does that help show how everything should lay out?
No worries. So you'd still have to do reconciliation to account for the bank account transactions pouring in from Vrbo and Airbnb.
What OwnerRez's QB Sync does (right now) is create sales transactions in the form of invoices and "received payments" in QB that correspond with bookings and payments in OwnerRez. Each booking is automatically turned into a matching invoice in QB and each payment likewise.
Then, what you have to do, in the bank transactions area, is "bring in" the deposits and match those to the paid invoices that were created in QB. This is required because those deposits often do not match to the penny what is in the invoices and payments. For instance:
- a single deposit from Airbnb or your CC processor can include multiple booking payments that is deposited into your bank account in one deposit
- a deposit from Airbnb or your CC processor can have fees removed before the send you the deposit
In both of these cases, you need to create a Bank Deposit record in QB that matches to what you actually got and then matches to invoice payments that were made along with an adjustment for the fee that was taken out. Then, that Bank Deposit record will match to the penny the bank transaction that shows up.
We plan on updating our QB sync to provide more of this automaticaly but just haven't had time to work on it yet.
2.1) I assume you're putting "window.OwnerRez = { skipLoadDefaultWidgets: true };" within the script tag? It doesn't quite read that way.
2.2) Where are you putting:
ga(function(tracker) {
window.OwnerRez.loadDefaultWidgets(tracker);
});
In the header after GA code? beginning of widget?
Thanks for your help, Chris!
Hi Paul, hope y'all don't mind if I piggyback on this thread...
I am in the midst of trying to figure out how to run my accounting. I have QuickBooks Online, as of very recently, and I do not yet have it linked to my OwnerRez account. Thus, the income that QB registers is that which comes from VRBO, AirBnB, and Stripe for my direct bookings, into my business checking account (linked to QB).
If I were to integrate my QB to OwnerRez, would it run the income accounting as you laid out above, in that the income isn't realized until the booking actually arrives, or would I then need to reconcile the bank registered deposits with what comes from OwnerRez? Or would it automatically create the liability account thing and reconcile itself?
Also, would OwnerRez account also for financials from VRBO and AirBNB or only the direct bookings?
Thanks so much!
We don't have the ability to do that, but there's an easy workaround - set your default rates to something uncommonly high.
That way, most folks won't book the rates out past what PriceLabs sends you, and if someone does - hey, free money!
Pricelabs provides a rolling 365day spot price. Is there a way to have OR unblock each day the new day that has the pricing?
For instance - right now Jan 26 2022 shows a Pricelab spot price that reflect my min rental amount. However Jan 27 is below that (and every other day after) as there is no information from PriceLab updating.
I don't want anyone to see rates for the days past the Pricelab pricing - but also don't want to go in and open my calendar a month at a time in blocks - can you set OR or open blocks as they roll into the 365 day window?
Jason W said:
Question... have you started implementing the second model that accountants like better (invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?Not yet. We've been hunkered down on messaging, website and PM stuff since then. We do plan on working on QB updates throughout 2021, but no ETA yet.
The difference in model is basically that income isn't realized until the booking actually arrives and the money is held in liability accounts until then. The way it works now, there is a single QB "invoice" created for each OwnerRez booking and then payments are mapped to payments on the QB invoice. It works, but there are accountants who advise doing the other model instead.
You don't need to manually work with the widget URL's. Instead:
1) Set up your OwnerRez account for Google Analytics: https://www.ownerrez.com/support/articles/analytics-tracking
2) Customize your site's GA code to track visitors cross domain (from your site through the widgets to the resulting booking): https://www.ownerrez.com/support/articles/cross-domain-widget-analytics
I'm having a hard time understanding my web traffic info and guest interaction with my website. The widget URLs are hard to digest and make it hard to track anything with the default settings. Does anyone have any suggestions for setting up Google Analytics and Widgets?
Is there a way to change the way widgets appear or add a note to the URL?
/widgets/a3eb5a9907d5466fa9b746b3eb83452978?seq=ml"
Hi Paul, I'm just setting up OwnerRez this week and I'm loving the centralized calendar and integrations. I'm also connecting my QBO account. Question... have you started implementing the second model that accountants like better (invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?
Again, loving the software, this is very much a well-rounded solution.
Respectfully,
Jason
PacViewLodging said:
Along the lines of fully integrating solutions with our PMS this is a vision of what our ideal situation would be.
Think of a scenario like this with integrated cleaning app, smartlocks, guest portal, credit card processor, website
1. Bookings are created...from wherever they come from and guest is charged as appropriate to your booking requirements.
2. Door lock codes are sent to a door lock solution (from the booking, not generated by the door lock) - we prefer to use the last 4 digits of their phone number to cut down on the number of "I forgot my PIN phone calls"
3. Communications flow to guest letting them know the basics of their booking and pointing them to the guest portal (webapp) for info about the property as well as their booking.
4. The guest decides to bring their dog or they want an anniversary package - they can request that in the portal and add it to the booking (channels are totally unaware of this) Charges are added, payments are taken, etc.
5. Prior to arrival we send them a text message letting them know their access code and reminding them about the portal for information on the area and the property as well as checkin information, driving directions and the like.
6. They arrive on property - the first time their door lock code is used, OR is notified that the guest has checked in and change a status on the booking/property to occupied or in house
7. The system checks to see if there are "gaps" in the schedule after the checkout date for this booking and if so it sends a message to the guest asking them if they would like to extend their stay with perhaps at a discount..
8. They go to the portal and add the day and pay for it... booking is updated, door lock is updated.
9. On checkout day they are reminded via text message what time checkout is... and we ask them to respond to the text when they have checked out. They respond to the text, status on OR changes to checked-out
10. Cleaning integrated app is notified of the check out so the housekeepers know when they can get in to clean... perhaps it is early?
11. Cleaners finish cleaning the unit and mark the cleaning app as completed, OR is notified the unit is Guest Ready...
12. Next arriving guest wants an early check-in. they are looking at the app and it indicates an early check-in is available and there is an upsell opportunity to give them that early access. They purchase the early access and the booking arrival time changes and the door lock codes are updated.
All of this is visible in OR... single system of truth.
This would be the Holy Grail solution, 100% yes please!
thx
No, that should work - but keep an eye on it to be sure. :-)
Huh, I must have gone in and quickly updated it at some point, I just noticed that I did transpose the two addresses. To be clear, I now have as my primary (which I always had)
info@richtervacationrentals.com
2nd
orp5b3f624x@inquiryspot.com
Is this correct or do I have to have the inquiryspot.com first as my primary?
thx
Thanks. I ended up using the "Limited" feature to just delete it. Back in the day, you used to have all your info in a self-produced manual. Now there is a field for everything, so it's not necessary.
Are you thinking of the Third-Party Alerts?
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#third-party-alerts
I have granted some people portal access but can't find the pathway to have notfications of new bookings sent to another email or sms. Where do I find that? I kind of think it should be on the same page as Portal Access..
These are controlled in the System Messages. You can modify their templates to include the quote in the message.
What you want is the "Send Quote to Guest" message.
https://www.ownerrez.com/support/articles/system-messages
Where did you receive the inquiry? If it came into OwnerRez, that's likely because Vrbo is configured to send inquiries to the wrong custom email address. Each property has its own custom email address, and that's how OwnerRez knows what property an inquiry is for.
https://app.ownerrez.com/inquiries/instructions
I just had an inquiry for one property and it answered it automatically from my other property which isn't even listed on VRBO? Hoopers Island Bayside Haven IS listed on VRBO but Ventnor Happy Ours Cottage isn't, yet it answered from VHOC? I've never had this happen, is there a glitch I'm not seeing?
Is there a way to integrate the google nest lock with the key code option? I'm getting tired of manually creating the key codes for guests because of this I can't automate our pre check in email so it is a major pain.
Or is there a way I can create a key code field that is part of there phone number but not the entire phone number? Just thinking of ways to make this easier
Do you mean, the damage protection insurance? I checked, and it will be. But there are a number of other settings you should add - please write in to the Helpdesk for an account review, and we'll send you the list.
Can someone please confirm where I can check that the damage waiver I turned on will indeed apply to VRBO and Airbnb listings?
Why aren't the links included with quotes? It's so frustrating to send quotes to potential guests and they have no reference for which properties they are. It seems so simple to include photos and a link with the quote we are sending out. I copy and paste the link but sometimes forget, and it simply doesn't make sense to not have these identifies with each quote.
Question about using tags in triggers: There are 2 types of tags, one related to bookings and one related to guests.
If we create a trigger to use "only" a specific tag, does the trigger look at ALL tags or only the tags related to bookings?
In the case of collecting IDs, it would make sense to add the "ID received" tag on the guest so that it is visible if the guest should book another stay in the future; we wouldn't have to ask them for a copy of their ID on subsequent bookings.
But if we create a trigger to automatically send Check-in instructions based upon "paid in full", "Rental agreement signed (yes)" and "ID received" will the system trigger the email if the tag is related ONLY to the guest? Or does it also need to be related to the booking?
I use the Line Item Pivot Detailed report....it has a LOT of information so maybe one of those options might be what you need?