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OR has a couple of dozen payment processors it easily connects to (or so it would suggest from the payment tab menu). However most of these are US based... which is to be expected given OR's US based roots.
But with regards to international customers like ourselves (UK Based), what are our options?
Is it possible to connect any payment processing provider to OR? If so, how do we go about integration?
If not, what about international branches of the current names listed? For example Authorize.net's European arm is Cybersource, can they connect in the same way Authorize does?... Sage in the UK is now know as Opayo (part of Elavon which is see mentioned now and again), can Opayo/Elavon connect to OR in the same way as Sage US does?
Essentially what are our options as UK based customers of OR, to connect credit/debit card processors to OR's back end system?
Cheers
BlueMtnCabins said:
I didn't say it was.
Rob D said:
The plan is to go api with Airbnb, however we can’t go api with trip advisor as we don’t meet their criteria, so now wondering if the same issue may occur when channel bridging tripadvisor?
Channel Bridge doesn't support TripAdvisor the same way - it can only bring in reviews. So this will not affect it.
The plan is to go api with Airbnb, however we can’t go api with trip advisor as we don’t meet their criteria, so now wondering if the same issue may occur when channel bridging tripadvisor?
I'd recommend using the Airbnb API connection -- that will automatically update the guest counts on the booking when they change in Airbnb.
Noticed what I think is a slight hole when channel bridging Airbnb.
We’ve been importing bookings from Airbnb via channel bridge with no issue, however recently noticed that on one booking where the guests numbers changed on Airbnb, channel bridge did not pick up on this change.
Essentially it was a booking originally for 7 guests, which some weeks later they asked us to change it to 6.. all changed on Airbnb and expected it to be updated on the next channel bridge, but no, the guest number on OR stayed at 7.
In the end we deleted the booking in ownerrez, then channel bridged again and it brought the booking back in, but this time with the correct number of guests i.e. 6
Any help guys?
Note: If you have the Airbnb app installed, you have to uninstall it before you can see the option to do the calendar synch ( above ).
For some reason with the app installed, when you click on the listing to edit, it gives you a different screen with limited options. If you click on Availability, it automatically takes you to the app where you cannot see the option to do a calendar synch.
Anyone else run in to this same problem, I wonder?
* I uninstalled the app, and everything worked as you described.
Cat, you're using a smartphone which will look differently than a desktop/laptop will look. For configuring calendar import (iCal) we recommend using a bigger screen like a desktop or laptop.
However, you can use a smartphone and still get it to work. I used a Samsung Note, exactly as you are, to reproduce the process. Here are the screenshots of how it looks using a Samsung Note with Android.
After logging into Airbnb, go to the Profile menu and then click Manage Your Listing:
Then click the top right menu button and click on Listings:
It will show you a list of your properties. Find your listing and click on it to drill in:
After the listing loads, click on Pricing and Availability:
Scroll down a ways, and you'll see a Calendar Sync section with Import and Export options:
In my picture, the Import option is disabled because this Airbnb account has API integration in place. If you don't have API integration in place, your Import option will be clickable.
Hi, Chris, on my Samsung notebook ( android) this is not where I found a link. I had to go to the Dashboard then Reservations. Under Reservations it gives you the option to sync their calendar to another site, but I did not find any option to Import.
I sent Ken screenshots, etc.
Even when I selected desktop view, the calendar, availability when selected automatically took me to their app which does not have the import/export feature.
I read their forums. Maybe using a PC is the only way to do this option.
They've relabled the location of the calendar import/export. I just updated the article: https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb
Yes. There is no place on the Airbnb site or app that we can add a link to Import reservation from another site like OR, VRBO, etc. They must be added to the Airbnb calendar manually OR we have to set up an API connection.
Please tell your Airbnb connections that this is a step backward.
Thank you, Ken.
Yep, that's what I was mentioning with template selection only working for bookings right now. It's actually not based on where you came from, but whether the guest has bookings...
If you have a future booking for a guest, it will show the "Use Template". If there are no bookings for the guest, or all bookings are in the past, then it won't show the option.
We are working on adding more features for the messaging, but I don't have an ETA for you yet.
Are you saying that the instructions and screenshots on this page need to be updated?
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb
Chris -
There seems to be two different conversation screens in OR! When I go to CRM->Inbox-> then select the thread with the guest, there's NO option for templates (only button is for "attach file"). However, if I go to the booking tab-> select the booking -> click on the conversations link in the upper right, then it opens up "Conversation with X" and shows a button to "select template" as well as for "attach file". These screens are virtually identical except for the template button being on one and not the other.
I'm happy you've helped me find how to do it, but seems adding the "use template" to the other conversation screen would be helpful too!
Thanks!
Is it a booking related template? Currently we only support booking related Airbnb templates, not inquiry ones yet.
If it is, go to Settings > Templates, switch to the Airbnb tab, and add the template there. You don't need a trigger because you're adding it manually.
Then go to the Conversation view for the guest and use the "Use Template" button to switch to that template.
I've set up Airbnb templates and triggers, but I have one template that I want to manually send. I don't see a way to select the template to send to the Airbnb guest through the OR messaging thread. I don't want to try to email their email/blind email, I'd like to be able to select the template with all the field codes and send it through OR airbnb messaging.
In the Airbnb app (not through OR) there's quick replies with fields, so I was surprised OR didn't have this option. Did I miss it somewhere?
Hi, the correct place to put ical links in Airbnb is under Reservations, not Availability.
And- I still cannot find how to import the OR calendar TO Airbnb. Other Hosts have said that because of this same issue, they are manually updating their Airbnb calendar with bookings from other platforms.
I am looking for a way to do this for final payment. I want to offer a two percent discount for check payments, and want to calculate the amount for them in the email.
Has anyone been able to automate this?
If you're API integrated this shouldn't happen. It might be something misconfigured. If you write in to us at help@ownerreservations.com we can take a look at your account and help you nail down the specifics.
After you setup the Vrbo integration, click the "Change Property Mappings" button on the properties tab of the channel. There you can select as many or as few properties to include as you like.
The rates you configure in OwnerRez are used for your direct bookings and channels, but you can add a premium increase to the channel integration settings. Alternatively you can add automated discounts to your direct bookings.
If you have more questions related to your account, write in to us at help@ownerreservations.com and we can get down to specifics.
I do a fair amount of BookDirect, and I charge differently (they save money) on my website for those bookings, so I don't want my rates pulled into the OTAs. How to I make sure that isn't happening? It seems as if it is doing that, and I just went in and changed them all (on the OTAs)
I think I have all of the settings correctly, but still received a booking from VRBO that is a back to back on the same day? One of my listings is remote and I need 24 hours between bookings. Is it that some are listed as "blocked" dates? Although the one I just received was for the same day as a booking, not a blocked date.
I want to set up API on VRBO to begin with (eventually abnb), but I only want ONE of my properties listed using API. I don't have or need the other property listed on VRBO or abnb, because I have wonderful regional listings that allow me to #bookdirect. It showed two listings when I went to the second "page" and didn't see anyway to disable it for the other listing. What am I missing?
Unfortunately, Airbnb only allows setting the check-in/out times to full hours. They do not support sending minutes for those check in/out times.
I am API connected with Airbnb. I want to set my check-in/out times to 4:30 PM and 9:30 AM. Airbnb will not update with the half hour change. The listing still shows 4:00 check-in and 9:00 check-out.
Thank you! I saw many email bounces today also, not typical too see many emails bounce.
We've got an update from Postmark that the problem is now mostly fixed and Verizon domains are starting to deliver emails correctly again. There may still be a few bounces tonight, but hopefully everything will work itself out completely by tomorrow.
I’m having the same problem.
