Latest Activity...
Deleted as i found the answer. Thank you!
I know I saw this but am unable to do so again. Is there a way to run a report to show which guests still need to sign the rental agreement?
Also, I would love a search function for the forum so I wouldn't have to ask! I don't believe it exists.
Thanks!
Is there any way to delete the Default rental agreement from my account so that it doesn't accidentally get sent out?
Great news!
For anyone else reading this who is having problems with your emails going into SPAM folders - look into Verified Email:
https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender
We're opening a ticket for you about this issue.
Very strange. I converted this one as well and it did go through.
I notice your iCal on here is now disconnected, maybe it was associated with a bad iCal? If you try converting another one does it go through or error?
first time I've seen this, happening on multiple win10 computers
when logging into channel bridge, tab switches to another vrbo screen and then briefly flashes plugin blocked (with the puzzle icon) at the far right side of the address bar (next to the bookmark star in chrome). Then the channel bridge screen just resets, always with the refresh status button showing spinning.
I tried another computer, same thing but after about 20 attempts it worked and the menu buttons for downloading reviews/bookings appeared. I went back to the first computer and found after enough attempts it too did work. So there is a kind of workaround here.
The one common thing I've done on both computers recently is to upgrade to MS office 2016. Not sure that could be related or not.
On the first computer I did a full reboot when the problem first surface, same result.
And I did confirm that channel bridge is enabled as an extension.
Good news! Guest received my automatically triggered email today :)
Let's keep an eye on it for a couple of days. If you don't have any more problems, I think it'll be safe to conclude that the problem was that your emails were going into SPAM bins, and the Verified Email fixed that.
I sent a fake email your @inquiry... sender using https://emkei.cz/ to @airbnb... guest received the email.
I don't know if this test is 100% valid... I guess yes.
OK, so even though the New Booking template was sent right after booking and shows opened twice, he didn't actually get and open it?
If you send that template again using Email this Guest in OwnerRez, does it get through now? If so, we can try to isolate things down to emails sent right after reservation.
Ok Ken my email is not verified, so how I can verify it ASAP please :)
manager@vacationhomes4u.com Not Verified
Email will be from oru5b14b4a77cx@inquiryspot.com with a Reply-To set to manager@vacationhomes4u.com.
Contact us directly to change this - it requires DNS verification with our email provider
Chris, it's not about specific template as ALL (I have 5) have same issue.
I'm checking with my friend what was the sender for airbnb email delivered (those I sent manually not triggered)
Well, that's my question... did it eventually come through? The New Booking email shows sent to Airbnb successfully and also opened. Did it eventually come through or not? If you send that same template now, does it go through or not? Sending a Email this Guest and a template use the same pathways and if they are both showing success like they are here the same thing happened in both cases.
We need to isolate this to what's going on. Is it associated with the email template in particular? Or is it something that happens if you send too quickly after a reservation comes through?
If you go Email this Guest, switch to the New Booking template and send that, does it come through on the Airbnb side?
This is a bit of stretch, but I notice you aren't using our Verified Sender program. That can make it less likely your messages would be tagged as spam. It would explain why some of your message are going through and some aren't - some look more "spammy" than others.
https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender
Also any UpListing Airbnb messages are shown at Airbnb Inbox on app/site. Why OwnerRez did not ?
Because if it's an Airbnb side block, why guests received (they ack) my "Checking Info" email when I sent it manually (using Outlook) ???
I guess no... its not only new booking template, I have 5 templates and no one are been delivered to @guest.airbnb.com.
Yes, to test, I send one message to @guest.airbnb.com manually.
For me it's make no sense any blocking on Airbnb side.
Also I had to re-send all checking informations email manually today. It's not good.
So how I will test it again... ??? no chances to pay more and more and block my calendar.
Hmm. Is this the "New Booking" email? I'm seeing that sent out for that booking to Gabriel at 8:52PM EDT today, and then opened twice, once at 8:52 PM and again at 9:23 PM. It went to the passthrough @guest.airbnb.com email address which goes to his email, not the message thread.
Is he still not seeing that email show up on his side? If not, try sending that same email template again. Both emails were sent to the same address, so I'm wondering if it's something about the specific template... maybe Airbnb is blocking that template for some reason, or perhaps they are not ready to receive email for a booking immediately after it is made.
I recorded using Jing... required flash :(
https://www.screencast.com/t/vkhqXEVuJmu4
Sure, send it over to help@ownerreservations.com
Yes, triggered messages for manual bookings works fine.
So "only" for Airbnb not working.
When I send messages manually using "Email this Guest" button works fine. Only triggered messages (most important ones) are not delivered to Airbnb guests.
I will create a new fake manual reservation and check if messages works.
Can I send a video showing what happens?
Hi Guys, I suspected any Airbnb guest was receiving my automated messages. I asked (and pay for that) for a friend to book one of my houses and checked if received my "New Booking" email. And no... he do not received and I know it's happens with ALL bookings. I'm receiving those emails as I checked "email me" option.
Booking # ORB2239355
Please fixed ASAP because it's a main feature or tell me what I did wrong.
The booking list doesn't show the canceled ones by default. To show them, use the Filter button to filter for canceled or click the Show All link to show them all.
Thank you for the suggestion. I did not know I could view the bookings in a list like this nor about the batch option.
It does not help with my question, unfortunately, because all of those "CANCELLED" bookings that show up on the report do not show up in the bookings list.
But, I'm glad to know about this quick way to view bookings without having to look at all of those useless CANCELLED bookings that I see on the report.
Hello,
No, that won't work for the purpose of requesting a payment for any amount other than the "total amount due", will it?
What I'm talking about is sending a request for a specific amount, not the total amount due. As far as I can tell the only way I can do that is to go to TRANSACTIONS > REQUEST PAYMENT > and select the "A specific amount of...." option. That WILL present a link that the guest can use to pay the specific amount, but I can't schedule that email unless it is a template. And I'd have to create an email template for each individual situation, which of course I don't want to do.
What I've decided to do (when setting up the booking when it is first confirmed) is to create a "Payment is due" reminder email to automatically be scheduled to send to ME, and then when I receive such a reminder I will take the steps that I outlined above to send the payment link to the guest.
Luckily, it is not too terribly often that we need to collect a payment that is not the initial down payment or the final payment.
You could maybe put it on your "to do" list of things nice to have to make it possible for us to be able to schedule a payment reminder email that allows us to specify the amount to be paid, other than the total amount due.
Thanks!
You can put in the specific link for payment on an email template!
To do that, use the Insert Fields button while editing an email template and find the payment link field which is {BUPAY}.
If you go to the Bookings List view and click the "Batch" button, you should be able to check off bookings and delete them there, as long as they aren't linked to a channel or active calendar sync.
Does that help?
OK, if you go to that booking I converted for you and set the name there, does it work or does it error?
