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Hi we recently began Co-Hosting a property and did an Airbnb Integration and VRBO (still pending). Everything seems to be hooked up fine with Airbnb, the bookings come over, but I am unable to send messages through OR, it stays in queued mode, as well the templates with triggers are not sending and stay in queued status. Also, This listing used to be hooked up to a different OR account, but has been disconnected from the old OR account. Please advise as to why Airbnb messages are stuck in queued status. Thank you for your prompt attention to this matter.
How can I factor in the taxes on my hosted site? I think they are already calculated in addition to my fees on AirBNB and VRBO.
yep, that's what I meant. and I have found the article how to add fields but never found a guide how to remove them - it is a bit strange to me that it is not editable given overall OR DYI philosophy:)
ok, will suggest this as a potential add-on
Thank you for the help!
Hi Nikolay,
Ahh, I don't have a payment processor set up on my test account, but you're referring to the form that looks similar to this one correct? Just instead of payment details has fields for guests to input their contact/personal info.
You can add required fields to the form in question, but the existing information is not modifiable at this point in time. Here we have an article that details how to add and capture additional information on that form, https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If that still doesn't satisfy what you're looking for, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests
Hi Caleb,
Thank you for the response! I am actually talking about not the message but the Quote form itself, in particular the page where we ask guests to provide their personal information, e.g., all kinds of phone numbers - I am looking for a way to edit this form itself not the message(s) referring to the form
Best,
Nikolay
Hi Nikolay,
I assume you're referring to the general "Send quote to guest" template, found under system messages here - https://app.ownerrez.com/systemmessages
If you select the actions drop down for that row, you can choose to either alter the base message, or change to an existing template you've created.
I'd recommend reviewing the rest of the system messages as there are a couple of messages related to quotes within them.
Additionally we have an article here on system messages that may be helpful for you: https://www.ownerrez.com/support/articles/system-messages-overview
~Caleb
Hi Jordan,
Would you please reach out to our helpdesk at Help@OwnerRez.com with a few examples of these messages so we can confirm exact details, And go over the finer workings with you?
Hi,
All the imports OwnerRez has to offer are generally present on the imports page - https://app.ownerrez.com/imports
The import bookings option has a selection for blocked off time as well, you can find that import here: https://app.ownerrez.com/imports/excel/bookingexcel
I am dealing with a company that only puts their bookings on a spreadsheet. They don't use iCal
The data I have to deal with is
| 7/14/2024 | 7/21/2024 | CONFIRMED |
How do I import that into OR so that the dates show up on my calendar as unavailable to book.
Thanks
Hello, I am the primary host for several properties but also a co-host on a few. I don't want the Airbnb messages coming into OwnerRez for the co-hosted properties. They are not part of my API integration, so I'm not even sure why they're coming through in the first place. If there's any way to disable those messages coming into OwnerRez, I'd greatly appreciate it if you'd let me know what that is. Thanks!
Hello, I am trying to simplify a bit the quote template - i.e. removing some redundant fields - any guidance how / where I can do this in OR?
The bed options that OwnerRez offers, are the way they are because they are based on what is supported by the listing channels, which are limited. For instance, while in reality sleeper sofas do come in various sizes, the listing channels simply assume a sleeper sofa to be Double in size - there is no option to select another size.
I have a bunk bed that is a Double over a Double. When I apply a bunk bed in the room, (VRBO) the system generates it as a Twin Bunk Bed.
Bunk beds are also available in Double or Queen. In which case I have the Double. Providing the right size would mean that 4 people could sleep in this bunk bed instead of 2. I could switch the beds to 2 Doubles, but guests need to know that it is a bunk bed.
Also, my sleeper sofa is Queen size pullout and not a Double. The OwnerRez system generates it as a double.
Hi Caleb, I just reached out to support.
Bill
Currently, you can temporarily enable the disabled properties that you'd like to run reports for, then disable them before the end of the month to not be billed. These comments are very helpful as we are always listening to customer feedback when deciding what to update next. Please upvote this feature request here so it can move up the priority list, as our development roadmap is based on user feedback.
Hi Bill,
We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look at it together?
~Caleb
I have been going through the worst time with Booking.com and days showing as booked/blocked on my calendar even though they are not booked. The response I keep receiving from booking.com is that if you have a minimum night stay, it can not show the rate on the calendar, and it actually displays just as if your property is not available.
I am using Pricelabs to sync my rates to OwnerRez, which in turn syncs to booking.com
Has anyone else experienced this issue or know how to overcome it?
Bill
Hi All,
I was curious how others manage their calendar in Ownerrez for things like service visits. For example, I have an HVAC person coming on the 23rd, I don't want to block my calendar to make it unbookable, but I do want to denote on the calendar that someone is coming. The reason why I don't want to block is, I can always have the contractor come another day incase a booking comes in.
Do you typically manage these appoints in a separate calendar outside of Ownerrez?
Thanks,
Bill
Hi Cody,
Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez:
When changing a booking on a mutually blocked property, you first have to remove the mutual blocking to free up the availability. You can view the webinar linked at the top of this article (the mutually blocked property change is shown around minute 11 or 12):
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Then you make the change per the article:
https://www.ownerrez.com/support/articles/move-booking
Once you've made the property change, be sure to re-initiate the mutual blocking!
Please write in to the Helpdesk with specific details so we can take a look. Normally you should be able to do this.
My guests booked the upper part of a vacation home and are now requesting to book the entire home but when trying to make the change on owner rez it shows that the unit is blocked since the upper unit was originally booked and block.. Help on how I can change without cancelling reservation.
There's no automated way to do this, but there are a few useful tools that can help.
Of course, you can easily check on your ribbon calendar, which guests are arriving in the next few days. There's also the Date Range report:
https://app.ownerrez.com/reports/bookingstayrange
OwnerRez keeps track of repeat guests as far as it knows, but, it isn't always reliable at identifying them because people have different email addresses, maybe the wife booked one and the husband booked the other, etc. You can see a complete list of your guest contact list here:
https://app.ownerrez.com/guests
Often you can immediately identify instances where the same guest has multiple entries in the list. Here's how to merge those:
https://www.ownerrez.com/support/articles/separating-merging-guest-records
Then, you will likely end up with individual Contacts who are known to OwnerRez to have multiple bookings - and on those bookings, a "Repeat Guest" badge will be displayed. :-)
Note that this badge doesn't consider dates - if for example a guest rents two of your properties at the same time, that's two separate bookings so both of them will have the "Repeat Guest" badge, even though chronologically it's not actually a repeat visit.
Ken,
Is it possible to offer a filter for this repeat guest label or a tag since it already exists? It would also be helpful to have a Date of Booking Stay Arrival and Departure Column in the Guest section since this would allow more filter options to quickly find relevant data instead of the current massaging.
Thanks!
Cody
Is there a way to change the booking calendar labels that say "Blocked (in yellow)" and "Selected (in gray)"
Guests always message asking why dates are blocked when they are actually just booked by other guests.
There's no automated way to do this, but there are a few useful tools that can help.
Of course, you can easily check on your ribbon calendar, which guests are arriving in the next few days. There's also the Date Range report:
https://app.ownerrez.com/reports/bookingstayrange
OwnerRez keeps track of repeat guests as far as it knows, but, it isn't always reliable at identifying them because people have different email addresses, maybe the wife booked one and the husband booked the other, etc. You can see a complete list of your guest contact list here:
https://app.ownerrez.com/guests
Often you can immediately identify instances where the same guest has multiple entries in the list. Here's how to merge those:
https://www.ownerrez.com/support/articles/separating-merging-guest-records
Then, you will likely end up with individual Contacts who are known to OwnerRez to have multiple bookings - and on those bookings, a "Repeat Guest" badge will be displayed. :-)
Note that this badge doesn't consider dates - if for example a guest rents two of your properties at the same time, that's two separate bookings so both of them will have the "Repeat Guest" badge, even though chronologically it's not actually a repeat visit.
Has this been added yet? I'm assuming if we create/edit the photo tour directly on Airbnb, that the OR photos/content sync won't overwrite it?
No, there is no API functionality to control the photo tour from OwnerRez. We tested this on a linked account, and, the OR photos/content sync did indeed not overwrite the photo tour. Of course, since this is a new feature, there's no telling what changes might occur in the future, but for now it should be safe enough to control directly in Airbnb.
How do I find out guests who are staying in the next week who have stayed multiple times?
That was I can offer a free outdoor movie night where we come setup a movie night with popcorn etc as our way of saying Thank You
Not that I'm aware of, no.
Hi Ted,
The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a booking still owes nearing the time of booking. Here's a snippet of what that payment form would look like taken from a test booking:
This payment reminder is enabled by default within your account and is worded in generic way, see below for what that message typically looks like:
However you can modify that message from Settings > System Messages > Action dropdown for the message labelled "Send Payment Reminder to Guest"
A quick glance through your account and I believe this is correctly configured to autofire, however if you're unsure of this please reach our to our helpdesk and we can discuss further specifics.
Have any of these been added, Ken?
