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Thanks for the info! 👍 will do the template now ;)

For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation.  Airbnb will not allow me to change it directly but states that all changes have to be made in my PMS.....but my PMS is correct, Airbnb is not.  How do I fix this?

Hi Joy,

There are some settings in the Airbnb API configuration that will override your property level rules.

Navigate to Settings > API Integrations > select Airbnb > click Change, then scroll down to your Booking Window section to check your Turnover Days. 

can someone help me know what is the field code for "platfform", this is my template

 

Hi {CFIRST},

 

It was a pleasure hosting you in {PDISPNAME}. We will certainly be leaving you a great review for your stay and I hope you have more great trips with "platform".

-{MYFIRST}

 

thank you in advance

It sounds like you'll want to use {BSOURCE}, which will insert the name of the listing site / channel that the guest booked on. This Field Code can be inserted into any Booking type Template.

Here's an overview of OwnerRez Field Codes, as well as a video linked at the top that you may find helpful - https://www.ownerrez.com/support/articles/field-codes

can someone help me know what is the field code for "platfform", this is my template

Hi {CFIRST},

It was a pleasure hosting you in {PDISPNAME}. We will certainly be leaving you a great review for your stay and I hope you have more great trips with "platform".

-{MYFIRST}

thank you in advance

Hi Luke,

It sounds like you may already have Damage Protection disabled. If you navigate to Settings > Damage Protection, do you see the button that says "Turn Off"?

If not, then it's already off. 

You can always find more info on Damage Protection in the following articles:

https://www.ownerrez.com/support/articles/damage-protection-overview

https://www.ownerrez.com/support/articles/damage-protection-common-issues-questions

Hi there,

How do I turn off Damage Protection? There was an option to disable Travel Insurance but I cant see an option for Damage Protection.

Yes, we made the max booking window required a few months back: https://www.ownerrez.com/blog/eligible-reviews-damage-protection-new-properties-scheduled-failure-system-messages-max-booking-window#max-availability. You should have received a heads up email before that update went out to notify folks without a max that they should configure a specific max or it would default to 365 when the update was released.

Yes, I finally got a response from my help desk request from last week this morning. Was this rule recently added? My website wasn't affected by this until recently. Thank you for getting back to me!

It looks like this was an issue with the max booking window rule which defaults to 365 days. I see you have found and increased that setting and I see the time available on your site now.

Does everything look correct now?

For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation.  Airbnb will not allow me to change it directly but states that all changes have to be made in my PMS.....but my PMS is correct, Airbnb is not.  How do I fix this?

Hi Larry,

You can import the default OwnerRez iCal exports for each property to your personal calendar, or create custom iCal links for each property! 

Here's where you can find the default export URLs - https://app.ownerrez.com/imports/calendar?view=Export

And here's more info on creating custom iCal exports if you'd rather go that route - https://www.ownerrez.com/support/articles/custom-ical-links

Keep in mind that each iCal export will be for a single property. There wouldn't be a way to consolidate multiple calendars into one export URL. 

Hi!

We'd like to take a look at that import spreadsheet for you. Please send us an email at help@ownerrez.com with a subject line "BOOKING IMPORT ERRORS", and attach that spreadsheet for us along with a brief explanation as you've mentioned here, and a screenshot of the errors received.

That would generally refer to the booking creation date, ergo any bookings created in OwnerRez after that date will attribute to that owner. Many PM settings for bookings, lock in at the time of booking creation. These settings will typically not retroactively update in many cases, however you can take actions such as running a batch update to force the system to update older bookings to current PM settings.

Batch update can be found via PM > Batch Updates

~Caleb

Thank you.  I updated this and fingers crossed.  Unrelated but is there a way that OR can updated my personal calendar with property bookings/blocked time?

Hey Rachel! YES! Go to Properties > Property Name > Rules. Scroll down to Booking Window and you can set the max days in the future that you want your calendar to be open for booking. 

Make sure you have transaction sync enabled, and check the date from which you enabled it. Only bookings received after the "enabled" date will automatically import transactions.

If you have not enabled transaction sync, you will still need to run channel bridge to pull in payments from Airbnb.

I have sent this issue in through the help portal several times over the last week, but haven't heard anything back yet. I have entered 24 in the total number of months to display, but only 12 months show up on the website. I really need at least 24 months to display, but prefer 36 (which isn't an option for some reason). 12 months will not do at all.

I just discovered that this same issue is affecting the Booking/Inquiry widget too! I can't take any bookings for more than a year away! This is a new horrible bug! I've taken several bookings through the website for more than a year out, so I know that this issue is something new.

Please help!!! Can somebody please fix this soon?

Screen shots of the issues in the pdf below.

Calendar24MonthIssue.pdf

Thank you,

Sallie

I wish the payment fields could be added to the booking template info as well. I think it's important to remind the guests what card they scheduled their final payment on. As most of my final payments are over $4,000.00 it could mitigate a lot of problems. I spent one full afternoon creating a custom email template with the payment fields only to discover that I can't set up any triggers for payment templates. It was a HUGE waste of time and very frustrating. 

Any updates on the email functionality you noted?  I'd also like to have the emails I send to people tracked in their profile if that is an option

Alece, if you don't want booking dates to show that are super far in advance, how do you block those off?  Is there a checkbox for something like "only show 6 months ahead"?  Thanks for any help you can provide.  

I was going through amounts due and just realized that the AirBNB balances are all showing as due although they paid.  Not sure why this stopped.

I will be changing commissions as of May 1 to 22%. Is this the date of booking or the date of arrival??

Given the complexity of this QuickBooks issue, please email into our helpdesk with as much detail as possible. Screenshots of the QB Payments, the booking IDs in question and so on. If a call is necessary we'll be able to route you to the right team for the job, and if its something we can handle through email, we'll be able to dig in and discuss your account in finer detail than we could here.

Thank you for your understanding and we look forward to hearing from you.

~Caleb

Hi,

Generally I always advise the Line Item Pivot as a good starting point, as it tends to have most everything you could want in one place.

https://app.ownerrez.com/reports/lineitempivot

However if its a bit too much information just doing a line item detail may be what you're looking for.

https://app.ownerrez.com/reports/lineitemdetail

And as always if you're not finding the report in question that you need, please feel free to take a look through our feature requests as someone may have already recommended it or you can write a recommendation up yourself!

https://www.ownerrez.com/forums/requests 

~Caleb

Hi,

It would be a good idea to put this forward in the feature request subforum found here: https://www.ownerrez.com/forums/requests 

But as a workaround in the meantime you can use Zapier to verify that guest, https://www.ownerrez.com/blog/zapier-use-cases

There are a few options to this end in Zapier, the first one that popped up for us is Byteplant. Once the verification is done, adding a tag to the successfully verified inquiries through this process would also be a good idea.

~Caleb

Hi,

Currently the closest thing OwnerRez has to something like this would be by using Blocks.

https://www.ownerrez.com/support/articles/blocking-off-time

For a more direct long term approach I'd actually recommend putting in a feature request, so other clients can vote up your ideas for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests 

~Caleb

HI! We are new in ownerrez and I have a quick question with importing our properties. We have our old PMS and we would like to have the bookings transferred. I keep on getting this error "Property and Arrival/Departure in this row overlap with booking in row.." but I have checked and there was no overlapping bookings.

Hi Daniel,

Have you taken a look at our available Door Lock integration partners?

https://www.ownerrez.com/integrations#DoorLocks

We'd recommend researching these partners to find out who would be the best fit for you and your business needs!

Hi Mei,

That feature is right around the corner! https://www.ownerrez.com/forums/requests/team-member-system-alerts