General Help and Questions

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Hi Adria,

I am signing up for Elavon and want to give you as the referral ($100!). They are asking for your email address and your business name.

Best,

Tracy L

Is there any way to add a customer/guest to OwnerRez from an external app? I've got a CRM that I collect guest information (name, phone, email) from Facebook lead ads. I'd like to add the potential customer information to OR as when they ask for a quote for a certain date range I will already have their info in OR. 

I've tried Zapier, which my CRM and OwnerRez both have integrations, however the ability to push to OwnerRez is very limited. I just need to create the customer in OR.

I'm currently generating an inquiry via email to do this, which works, but also really clutters up the inquiry list.

Hello, 
I have a trigger email that should send when the renter agreement is signed. It seems to me that it only sends the trigger email if my guests signs the renter agreement when it is sent upon booking.
A second email requesting the renter agreement to be signed comes 14 days before arrival. When someone signs the renter agreement from that email they do not get the trigger email.
How do I trigger that email to send if they sign the renter agreement with the second notice email?
TIA

This would be great news if the dev team could get to implementing this feature this year still!  This would be a very helpful feature for many and there are many OR users who have people book far into the future that would really benefit from this.  We would prefer to have the ability to take different amount or number of payments based on how far out into the future the booking is.  For instance, if the booking is over 8 months in the future, we offer people the ability to book with a $200 deposit.  Then, 4 months before their trip, they need to pay 50% of the trip cost, and the whole amount needs to be collected 30 days before the stay. Let the dev team know that this feature would be super helpful please!

Please write in to the Helpdesk with a detailed description and specific example, if you have not already done so, so we can better understand the question and get you the right answer.

Also, we still are hoping to add this capability later this year, if we're lucky with the dev schedule.

Hi Shawn, 

Thank you very much. I did write to the help desk and have not had a reply yet. 

Hi Kevin - I had a quick look at your website and settings and think I see the problem. Please write to the helpdesk and we'll help you get your settings all squared away.

Hello - I have pulled my VRBO reviews on Channel Bridge and have a 'Reviews' tab on the hosted website, but you cannot click on that page. Any help with me getting that page live and reviews visible?

TIA!

How do I create a snowbird quote for January - March?  How do I then take that to a booking?  Specific steps would be greatly appreciated!!!

Same--I occasionally see this happen (and I only and exclusively use the {BUFIXUP} in all my communications with guests). It's not really worrisome, but I've always been mildly curious why it sometimes happens. Next time I happen to notice it, I'll send it in to the Helpdesk so maybe they can figure out why it happened. But you're not alone, at least.

Since this has historically been nothing more than a confusing UI issue, and it goes away if you use our API connection, this hasn't been a priority to address.  We've talked about it with Vrbo several times and they aren't interested in fixing it either.  The only way we could fix it would be somewhat clunky - a special iCal feed that does not include any Vrbo bookings - which would potentially cause major problems if it was used to feed anything other than Vrbo.  We've been reluctant to implement something that might potentially replace a minor confusion with a real problem.

However, as complaints about this have continued regularly, we are giving this issue another look.

First for us - please write in to the Helpdesk identifying the booking and with whatever information you have regarding the problem, so we can investigate.

To be honest I'm not really bothered. I just thought you guys might like to know in case it is a bug you need to sort out.

Hi

For the first time I've got a problem with the credit card info on Booking.com. A booking came in today and the guest has followed it up with a message. "There is an error on the security deposit submission. All my details are correct and have been validated twice in my banking app." Under card in the booking info I see "Card Status Card received, but authorization failed". Normally I would just give them a call tomorrow to sort it out but I also got this message today from booking.com.

"Maintenance to our Finance System

Dear Partner,

We’re writing to inform you that we're performing maintenance to our finance system on 1 - 11 July 2023, as part of our ongoing efforts to enhance the products and services we provide you. During this period some of our financial services will be impacted."

Is this just a coincidence or has this cased the API to have a wobble? Anyone else seen this?

Thanks

Yep, Vrbo completely changed their property display... right before the holiday weekend.  :-/  We'll be working to fix the import system ASAP.

Please write in to the Helpdesk with specific examples and screenshots, so we can investigate.  There are many possible reasons for this, such as Spot Rates or using a dynamic pricing system.

Hello! Thanks for the assist if you can.  New user, just getting set up, beginning with listing import from VRBO, getting the error ""couldn't find listing data marker"

Here is the URL I'm entering: https://www.vrbo.com/4779375ha

What should I do?   

Hi James!

If you're sending the {BUFIXUP} via a channel template, as well as an email template, the guest can click on the link in each correspondence. That typically wouldn't allow for them to submit two Agreements, though. Usually the link will tell the guest that it's already been completed.

Feel free to write to us at the helpdesk (help@ownerreservations.com) with the ORB# of the booking if you'd like for us to take a closer look!

I wanted to follow up and see if this issue had been resolved yet? We are having a similar issue with our VRBO calendar showing conflicts.

I have gone into rates and changed weekdays to one price, and weekends to another and don't see it apply to the rate calendar. I also have the rate calendar telling me that the minimum booked nights is 3, when the rules have it at 2.  The calendar also notes that both the rates and the nights are "custom", but I looked everywhere for where that may have been set up and find nothing.

This could be entirely random but today I have a guest sign and submit the legal agreement twice? Identical agreement, identical responses 4 minutes apart.

First time I have seen this happen? Wondered if it was a bug or if I have messed up my settings?

Any ideas?

Hi, everyone!
 
OwnerRez can't set multiple payments up for you automatically. However, you can schedule them yourself, manually.
 
Here's how to go about that - https://www.ownerrez.com/support/articles/multiple-payments

Doesn't look like it, as they haven't replied...  :(

This is a 2020 post.  It is now 2023. Has OwnerRez been updated to offer more than 2 payments?  Three would be great.  I am hoping this update was made as part of the updates driving the price increases.

Hi Pat,

If you navigate via Settings > Hosted Website > Website in Question > Home > Change settings for Availability/Property Search Widget. You'll find several options for how those rates are displayed.

If you'd like to remove those rates, you can simply select Hide Rates.

As an additional note, the aforementioned change settings option is only present if under the "Body" tab of the home page The property index field is set correctly, see below for an example of that.

I have a multi-property website. On the main page of the website what the website shows as my rate per night for each property is the highest nightly rate over the next 12 months. I'm afraid that will scare people off, especially in the off season when rates are about 1/3 of those rates. Is there any way to get rid of that?

The devs agree with you, so, it shall be done.

We have to reset your Hosted Website to the multiple-property format - just write in to the Helpdesk and we can take care of this for you.

When I first set up our OwnerRez website we had only one property. But now I'm in the process of adding a separate property. Is there a way to add that property to my website or do I need to go back and start from scratch and set up a site for multiple properties?