General Help and Questions

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One thing I've noticed with the integration is that when I have a cleaning date set in OwnerRez, it does not sync to Turno.  Turno then pushes a default date of the check-out date back to OR as the cleaning date.  This caused an issue where all of my cleanings for the month got reset to the date of checkout instead of the dates I agreed to with my cleaners previously.

I've disabled my integration for now as that caused some massive problems.

Is there a way to add our own Listing Site. There are so many and I don't see a point in asking you guys to add individual ones as they pop up.

Would it be feasible for us to create our own unique 'Listing Site' so we can categorize bookings from sites like Peerspace, Swimly, etc.

Especially if we combine hourly models with overnight rentals.

At present, Stripe is the only payment processor that supports 3DS with OwnerRez:

https://www.ownerrez.com/support/articles/payment-processing-3d-secure-3ds2

https://www.ownerrez.com/support/articles/payment-processing-gateways-stripe#Stripe-3ds2 

Hi there Ken and Team 

How do we enable 3DS ? 

Thanks

We have heard reports of issues, but aren't yet knowledgeable enough about the situations as to provide any authoritative advice.  In general, given that Airbnb has made it crystal clear that this is, as you put it, "a one-way street", prudence suggests waiting a bit to gain more knowledge before making an irrevocable decision.

Thanks, Ken. 

Any reasons OR knows to NOT opt into the early access they are offering - in terms of any effect on API operations? They indicate it is a 1-way street, no going back. 

I am not inclined to do it, but could be useful to see what is coming.

That's the plan, as Google and Apple have announced that their browsers will support on-phone notifications in an upcoming version.

5 years since the original question.  Several other booking platforms have launched in this time with this capability.  I love OwnerRez, but if this is not a function that comes online soon, this platform will be lapped technically by others.

I have to be able to receive a notification to mine and my staffs phone that we have received an Airbnb message.  Could you push that inbox notification number to the "app" notifcation center so we get a ping that way?

With Transaction Sync, you will receive an email alert if a deposit is unable to update a booking due to PM lock. You then unlock the booking, retry the deposit, and finally relock the booking. 

We decided it was better to notify you and give you the tools to fix the problem, rather than magically circumvent the restrictions everyone has come to know and rely upon. 🙂

A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.

Hm. Not sure I like that. That should probably be looked at and thought through again by the OR team, because it has the potential to get things out of balance. (At least in the past, with Channel Bridge, we were notified when a booking had a PM lock, so that we could go through and manually update it or unlock it and re-run Channel Bridge for just that booking.)

Hi Alana,

I also wanted to jump in and add some information here for you,

Generally when creating a custom view, or generating a statement the system does provide small descriptions within most column headers via hovering your mouse over the question marks, that being said I understand it can still be pretty confusing and you did ask specifically about the owner columns, so lets break those down further.

--

Owner Revenue: This is everything the owner can see, i.e. no pre-deducted expenses, -- owner amount + pm commission - any 100% commission charges

Owner Net: This is the payout amount, the net they get after commissions and any pre-deducted expenses removed etc, with owner remitted taxes added and owner paid damage protection removed. In simpler terms this is the amount remaining after taxes and damage protection has been paid.

Owner Amount: This is is the same amount that would be remitted, and also is similar to owner net with the difference being you would get PM remitted taxes deducted but no owner remitted taxes added

--

To help illustrate these differences we made some example bookings in a test account and threw this statement together for you. The first booking, the PM handles Damage protection/Taxes while the second booking the owner handles them.

I hope this alleviates any confusion leftover, and please let us know if you have any further questions.

Have they provided OR with any documentation as to how/when these may be seen through the API? 

As of the present time, no, they have not.  Therefore we have no actions or changes currently planned, as we have no way of knowing what exactly they would need to be.  We are generally fairly brisk at responding to updated versions of Airbnb APIs, but the scheduling of how those occur, are documented, and released, is entirely on them.

How about the sunsetting of the email aliases?

That has been announced by Airbnb as being scheduled for September.

I think we can still accomplish what we need with Airbnb message triggers/templates?

Assuming you are using our Airbnb API connection, yes.  Recommended best procedure would be to use the Airbnb message triggers/templates to request guests to sign the rental agreement, because as part of that process they provide their direct email address, which can be used as needed for messages thereafter.

Appears they are adding a number of new things specifically for software-connected hosts (https://www.airbnb.com/resources/hosting-homes/a/upgrades-for-professional-hosts-602).

Have they provided OR with any documentation as to how/when these may be seen through the API? 

How about the sunsetting of the email aliases? I think we can still accomplish what we need with Airbnb message triggers/templates?

From past experience I am guessing it will be some time. Would be nice if OR could respond to such announcements of a big set of changes from a major OTA like Airbnb. 

- Chuck

That makes sense, however, I will warn that such a site will be visible, not just to your owners, but to anybody in the world.

Thanks for the reply. Despite the 'nature of the internet,' the nature of my owners is that they want to see the listing prior to going live. And the nature of business is that the customer is always right. ;-) So I'll post the workaround I used to keep my owners happy for other managers in the same predicament. I used a free, temporary WP site to embed the WP property widgets side by side on one page so the owners could easily compare the 3 new listings to each other. I also downloaded the current listings (managed by another company) so the old manager's listing and new manager's (me) listings could be compared side by side. That way the improvements and changes are obvious. Hope that helps someone!

Yes, there is not, as that's kind of contrary to the nature of the Internet.

Hi,

For specific issues such as the one you're detailing, I'd recommend emailing into our helpdesk at help@ownerreservations.com with details such as the related booking and the cleaning date that's not pushing so we can investigate properly.

Thanks, Ken. I don't necessarily care if it's the Air listing. I am simply looking for a way for new owners to preview listings prior to publishing. I also asked on the FB group, but haven't had any responses or suggestions.

That's a question for Airbnb since it's their system, but - as far as I am aware, no there is not.  Either a listing is enabled and visible to everyone in the world, or it's disabled and only visible to just you.

What browser/OS/version are you using?  As far as I'm aware, all browser (at least on PCs) do have a print function.

Is there a way to share this with preview with owners/others not connected to my Air account so they can preview prior to me listing?

A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.

Is this still the only way to print? It does not work BTW. I screen shot and print but would be nice to have a print option that lets you select the month or something. 

Hi. I was not able to find how to do this. I created a template for an announcement for a service we're adding and I'd like to send it to all guests currently booked in our High Summer season. How can I do this? or do I have to send manually to each of the 14 guests?

Is there a way to make a message that would send on specific dates? Basically. I have a landscaper coming every 3 weeks starting 5/10, and I want to be able to automate a message to my guests if we have someone booked on those dates moving forward to give them a heads up about the landscaper. Is there a way to do that?

How does the new API handled the PM lock?  As an example,  we do receive resolution payouts for previous bookings that were already paid to the owner.   PS:  I have enabled the new sync today!

Hi,

In the past running Channel bridge would be our first recommendation, but as of the week we have a new transaction sync option you can opt into if you'd like. This should automatically handle importing those fees and preventing and sort of discrepancies between OwnerRez and Airbnb.

We made a post recently about this sync option here:

https://www.ownerrez.com/blog/airbnb-transaction-sync-api-integrated-third-party-websites-dismissed-alerts-hosted-website-options#sync

~Caleb

Is there a way to push the cleaning date in OR to Turno?  So far it's not showing.

Unfortunately not - we have no visibility into Vrbo's internal moderation processes or their progress.  Their status response remains "a few weeks".

Hi there OwnerRez Team 

Any update on the VRBO reviews 

"Vrbo has temporarily stopped publishing new reviews that come from OwnerRez because of moderation issues"

Thanks