General Help and Questions

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We need this TOO!

Feature Request: Also looking for automated reports.   

Hello, how do we delete a quote once it becomes a booking? Thanks in advance!

The best way to accomplish this would be to go to Settings > Rates > Select the appropriate property from the drop-down, then go to that particular Saturday and set the changeover restriction there. This Support article goes over how to do it: https://www.ownerrez.com/support/articles/rates-calendar#arrival

No known problems from our end, and your account is reporting that both booking confirmations were delivered to your inbox. 

Please try searching your mailbox for help@ownerrez.com in case they got filtered somewhere.

I have received 2 bookings this morning. They are imported into OwnerRez okay, but none of my booking confirmation emails or copies of emails sent are coming through to me today. Is anyone else seeing this? One booking was from Airbnb and the other from Booking.com.

I am wondering if it is my email or an OR issue.

Thanks!

Hello, I still cannot find any reminder functionality.  I have someone booked for a year out, and I need to book some things for them 2 or 3 months before arrival (I can't do it yet).  But I have to use Outlook to remind me.  Sorely lacking! Notes are great, allow a reminder please for them! 

New here. This worked. I had to allow it to show on my website. Thank you!

The security deposit isn't showing up on the quote that is given, but the surcharge does. How do I change it so the security deposit shows and I can delete the surcharge?

If sec dep is a "hold" (vs charge), it will not show on the quote. here is what I do - I added some verbiage in CSS section of the widget. 

I started, built, and sold four domain name companies, including two registrars and two registries, so I have a little bit of experience in this area. 

For the most part registrars are closely regulated by ICANN and you shouldn't have much of a problem with any of them.  If you want good prices and excellent (free) customer service, I highly recommend PorkBun, based in Portland OR.  http://www.porkbun.com.   If you're set on using a Big Registrar, I'd recommend Hover, based in Toronto.  http://www.hover.com. 

Hi,

I asked that question before but that was a few years ago, prior to GA4 Analytics. I am trying to figure-out what is the usage of the (search) widgets by visitors of my website. For this, I extract the page/paths report where the widgets are listed as a separate document / page. I would however like to know whether a widget view means that is was loaded or it was used.

As far as I remember the answer was "when it was loaded". If this is the case, how to explain that the number of views recorded for a specific widget is only 40 to 60% of the views that specific page received? (I have comparable figures for several pages / widgets). And more importantly, how to find-out the usage of the (search) widgets; how can we know the amount or % of users using them? Ideally, we should be able to know also which properties are receiving the highest % of clicks etc...

If the views means a usage, then it would be nice to have a benchmark of these.

Thanks to anyone who can bring some light to this.

Hi:

This article/video can walk you through that process:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

Do you all ask for some type of identification? If so, where do you ask for this on our website? Is there a place to add that on OwnerRez? 

Hi,

I'd like to see exactly what you're looking at to help troubleshoot this issue accurately, however that would entail sensitive information being shared. As a result I'd recommend emailing in to help@ownerrez.com with details regarding the booking in question and any screenshots you can provide that will help us provide the best information.

~Caleb

Hi Jordan,

The Airbnb API has certain limitations upon the type of data that can pass through resulting in discounts being a bit tricky to work how you'd expect them to work. For this issue I'd recommend emailing into our helpdesk via help@ownerrez.com with the specific discount attached and what you're seeing in Airbnb VS what you're expecting to see so we can talk about the specific details in greater length.

~Caleb

Can someone please guide me on how to delete a template or trigger? Thank you

Hi, 

I just went live with API and received an airbnb booking. In our rules, we require a $500 deposit and a legal agreement. How do you handle both of these in Airbnb? There is no credit card on file for us to get the deposit since airbnb handles the $ and I see the legal agreement went out, but I haven't received it. 

Are there any best practices or suggestions for requesting the legal agreement or for getting the $500 deposit? It doesn't seem likely that they will want to do either since they have the confirmation from airbnb that they have a booking.

Thank you!

Valerie

No, deleting or disabling a property on OwnerRez will not delete the property on Airbnb.  However, after making these changes, you should check your Airbnb account to ensure that the listing is still enabled and bookable.

I hope someone can help me out.

If I delete the property here on ownerrez, will it also delete my listing on my airbnb account?

I am just afraid that it will also delete my listing on my airbnb account. Thanks

Namecheap is who I use.  I have around 20 domains with them, very happy.  Inexpensive and they don't work against you like GoDaddy does.

The security deposit isn't showing up on the quote that is given, but the surcharge does. How do I change it so the security deposit shows and I can delete the surcharge?

Hello,

What domain registrar are you using for your owner rez website?  Are there certain ones that are better than others? That is, are there certain ones that are slow? We have created our website in OR and finally getting ready to launch it.  Not familiar with any of this so have been a little tentative with starting up...  :)  Thanks for any information you can provide.  

Rachel 

Thank you sir! 

You can add a processing fee yourself as "surcharge" , place it below tax. You can also add an optionally selectable  processing discount applicable only when non-CC payment is used 

Is adding a discount or processing fee on the payment method still an option?  If so, where do I find it?      

Hi Ashley,

It will require some fine tuning, but you would utilize seasons with a 2 night minimum set and arrival departure rules in place to restrict when your guests can come and go.

For more hands on help, please email in to our helpdesk at help@ownerrez.com and we'll see if we can help you figure out the finer details.

~Caleb

Figured it out.  Set a filter on your bookings page (list view is best), you can filter out all those who have or haven't signed your renter's agreement.

I had to turn it off too! I'm a property manager. I'd set everything up correctly, but it imported guests as clients (not the same thing for me) I have a huge mess on my hands and right before tax season. I'm really bummed. Definitely not a happy camper and I'm still in my free trial period!

If I get a summer booking that starts on Sunday, in VRBO, I can set the Saturday before to not allow check-outs so that I won't have an empty Saturday night in peak season. Is there any way to mark my calendar this way in OwnerRez? It is a very important feature for me as it ensures that my home is booked the maximum amount of nights during peak season.

I'm supposed to collect a signed contract from every guest, and OwnerRez has sample letters threatening to cancel stays if they aren't signed.

But so far I can't figure out how to show which guests have signed, and which haven't, except by going to each booking record and clicking on the legal tab. 

Is there a way to generate a list?

Thanks in advance for your answers.