General Help and Questions

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FWIW, I was on Lynnbrook’s legacy system (which was fund at booking) but switched to Ascent when they offered me interchange-plus pricing. I was happy with Lynnbrook but I’ve been very satisfied with Ascent as well and am paying closer to about 2.2% average (I suspect I get a decent number of debit card people in my market). They do have fixed monthly fees that are a little higher than Lynnbrook but that works for me as I process $25-50K a month on average.

I was happy with Lynnbrook and would recommend their old system, but I don’t know that I would be as happy with their newer system that doesn’t work with temporary authorizations for security deposits.

Is there a way to best track an AirBNB resolution request and related payout on a specific booking?  I tried to convert a booking to 'manual charges' but once the payout came through there was duplicate charge now showing on the booking.    Looking for recommendations or how others may be managing this process for items like early check-in fees or pet fees as an example that occur AFTER the booking has been created.  Thanks in advance!

Thank you for that advice!!!  

Yes, this is planned.

It was the guest using the wrong card for me. So guest error rather than software.

That feature is actually in testing; it will be released in the not too distant future.

You'd want to begin by reaching out directly to your credit card processor. One common error is that the card issuing bank does not recognize your small business name & combining that with the, generally, large & unusual charge, may result in overzealous fraud protection.  Asking the guest to call their bank to approve the charge often works.

Lynnbrook Group seems to default to a faster underwriting process which means "fund at arrival" is the usual offer. You can request additional underwriting to see if they can approve you for "fund at booking."

On our list of processors, as far as I know, most do fund at booking. I cannot speak to all of the processors, though, in writing support tickets, the security deposit auto-renewal seems to be a big issue for some hosts. The best processor for you likely depends on your business model. Most processors have some base monthly fees, from $5-$50 for just having the account, then they seem to charge fees based on the type card, meaning you don't know, for sure, what rate you will pay until you see the billing.

You could certainly make some calls and see who sounds good. You can run a few reports to determine your annual volume of CC charges and see what terms the processors can offer at your level.

https://www.ownerrez.com/support/articles/payment-processing-gateways-list

Good afternoon! I've been using ownerrez for a while but have not gotten started yet with API.  I currently have payouts set up with Lynnbrook for my properties.  However, Lynnbrook will not release funds until the guest arrives, which I don't like.  I would much prefer to get paid when the guest pays.  Is there another third part payment processor with decent rates that will payout at booking instead of at guest arrival? 

As it turned out it was a coincidence. All sorted now.

How did you end up sorting it? Guest says their card won’t go through and they are using a visa. Also getting same message as you did.

Hey all! Question re: expenses vs surcharges. I charge a certain flat cleaning fee per booking, which is in line with the market. However, the actual expense is a bit higher, and I have two vendors, as I must pay the house cleaner and a pool cleaner per turn.

Is there any way to split out these charges so they're correctly allocated as individual expenses on my PM reporting?  Right now the owner is getting billed the actual cost, but it's just one line item, when I'm actually paying two vendors.  I have to manually adjust every relevant booking to show the correct breakout.  

I don't want to have more than one fee on the guest-facing side, so I can't make them separate surcharges.  Is there a way to do this?  

Relatedly, I have several properties that aren't managed (they're just owned by me) so I don't do any PM reporting as such.  However, I would still like to record the expenses at their actual amounts instead of the rate charged to the guests, just for my own reporting.  Is there a way to do this or would I have to "manage" them first?  (not the end of the world by any means, just curious)

Thanks!

Hi Paul,

Any update on number-less URLs release date?  Without this, Google is indexing the every page with the number, which isn't the most user-friendly URL to display.  If OR starts redirecting to the number-less URL, Google should automatically see this redirect according to their canonical url documentation and update the urls accordingly.

Chris,

i would like to ask this question from a slightly different point of view.

Due to the large quantity of CC fraud and card reissues, we are getting a increasing number of request for verification of the CC number on file when the second payment due notice goes out. Can ORez look into providing some form of link in the booking fields for CC number and expiration date that will be used for the transaction to be automatically collected?

Regards,

Mike McDonald

You can go the List view in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not. 

Jodi: Could you write in to Help Desk so we can address your specific details?

Help@OwnerReservations.com

Right now, I have a reminder message get sent out after 4 days (I require signing within 72 hours of booking) and it CCs me.  When I get that, I know a booking hasn't signed the agreement.  It's the only workaround for now to the lack of a report or ribbon filter that shows missing legal agreements.

No. That’s not what we are referring to. The standard rate table on the rates page that is going to blow up once I switch on pricelabs

Or might you mean that an actual rates table is showing and you want that to be eliminated? You could simply hide the rates page via your Settings>Hosted Website:
Once you tick that box, you'd have the option to disable that page & see if you like the results.

To show/not the rates on each day of the calendar, you'd want to go into the Widgets area and find your Multiple Month Calendar Widget. Inside that widget there is a box to tick to select "show rates for each day"

Where is this an option to switch the view to the calendar widget only? When I change it in site settings to Calendar or even None it still displays my rate table.

Hi Mila,

If you'd like specific help with those numbers you're seeing that do not match your calculations, please do email our help desk. The request will likely hit my desk and I can take a direct look at what you're seeing and we can sort the exact calculations together.

However to answer your question, if you look at any given booking and navigate to the expenses tab of the booking you can click on any of those charges. The line you're looking for is 'Owner visibility". If that line reads as "Don't show on owner statement (pre-deduct from owner earnings)" The system will generally remove it from the Owner Revenue formula.

~Caleb

You'd go to Settings>API>Vrbo and look near the top of the page. The format will be similar to what Ken shows above.

So WHERE do we actually find our account ID?

Hey Jennifer -- click and drag down on the bottom right corner of the Description box (just above the "Insert Field" button), where it shows 2 angled lines. That allows you to temporarily expand that box so you can view/edit your full description more easily!

Paul,

Unfortunately this filter option in ribbon view is removed in the last update of the new Ribbon view. Is there a timeline to put it back in. It was a very useful feature that we miss. 

Unfortunately, this feature is not possible any more with the new Ribbon view. Filter option is removed. I hope it is built in in the next release. 

I'm adding a new property and the Description is full but not when I edit making it impossible to edit or write a description here. 

So much back and forth to get it right

It's a very small block to edit

I agree. A text message is needed when an inquiry is created. It is very important that we see the inquiry asap so that we can respond before they move on and book another place. 

I would also love a notification alert on my phone when I get an inquiry via my website please!!! I feel that when a guest is looking at places to book they don't want to be waiting a long time for a response....they will likely just book somewhere else. Sometimes I don't check my emails for a few hours. It would be nice to be able to respond immediately like for airbnb or booking.com. Thanks. 

Update: Support helped get it resolved.  it was a conflict with another plugin.