General Help and Questions

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Hi,

For specific issues such as the one you're detailing, I'd recommend emailing into our helpdesk at help@ownerreservations.com with details such as the related booking and the cleaning date that's not pushing so we can investigate properly.

Thanks, Ken. I don't necessarily care if it's the Air listing. I am simply looking for a way for new owners to preview listings prior to publishing. I also asked on the FB group, but haven't had any responses or suggestions.

That's a question for Airbnb since it's their system, but - as far as I am aware, no there is not.  Either a listing is enabled and visible to everyone in the world, or it's disabled and only visible to just you.

What browser/OS/version are you using?  As far as I'm aware, all browser (at least on PCs) do have a print function.

Is there a way to share this with preview with owners/others not connected to my Air account so they can preview prior to me listing?

A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.

Is this still the only way to print? It does not work BTW. I screen shot and print but would be nice to have a print option that lets you select the month or something. 

Hi. I was not able to find how to do this. I created a template for an announcement for a service we're adding and I'd like to send it to all guests currently booked in our High Summer season. How can I do this? or do I have to send manually to each of the 14 guests?

Is there a way to make a message that would send on specific dates? Basically. I have a landscaper coming every 3 weeks starting 5/10, and I want to be able to automate a message to my guests if we have someone booked on those dates moving forward to give them a heads up about the landscaper. Is there a way to do that?

How does the new API handled the PM lock?  As an example,  we do receive resolution payouts for previous bookings that were already paid to the owner.   PS:  I have enabled the new sync today!

Hi,

In the past running Channel bridge would be our first recommendation, but as of the week we have a new transaction sync option you can opt into if you'd like. This should automatically handle importing those fees and preventing and sort of discrepancies between OwnerRez and Airbnb.

We made a post recently about this sync option here:

https://www.ownerrez.com/blog/airbnb-transaction-sync-api-integrated-third-party-websites-dismissed-alerts-hosted-website-options#sync

~Caleb

Is there a way to push the cleaning date in OR to Turno?  So far it's not showing.

Unfortunately not - we have no visibility into Vrbo's internal moderation processes or their progress.  Their status response remains "a few weeks".

Hi there OwnerRez Team 

Any update on the VRBO reviews 

"Vrbo has temporarily stopped publishing new reviews that come from OwnerRez because of moderation issues"

Thanks

FWIW, I was on Lynnbrook’s legacy system (which was fund at booking) but switched to Ascent when they offered me interchange-plus pricing. I was happy with Lynnbrook but I’ve been very satisfied with Ascent as well and am paying closer to about 2.2% average (I suspect I get a decent number of debit card people in my market). They do have fixed monthly fees that are a little higher than Lynnbrook but that works for me as I process $25-50K a month on average.

I was happy with Lynnbrook and would recommend their old system, but I don’t know that I would be as happy with their newer system that doesn’t work with temporary authorizations for security deposits.

Is there a way to best track an AirBNB resolution request and related payout on a specific booking?  I tried to convert a booking to 'manual charges' but once the payout came through there was duplicate charge now showing on the booking.    Looking for recommendations or how others may be managing this process for items like early check-in fees or pet fees as an example that occur AFTER the booking has been created.  Thanks in advance!

Thank you for that advice!!!  

Yes, this is planned.

It was the guest using the wrong card for me. So guest error rather than software.

That feature is actually in testing; it will be released in the not too distant future.

You'd want to begin by reaching out directly to your credit card processor. One common error is that the card issuing bank does not recognize your small business name & combining that with the, generally, large & unusual charge, may result in overzealous fraud protection.  Asking the guest to call their bank to approve the charge often works.

Lynnbrook Group seems to default to a faster underwriting process which means "fund at arrival" is the usual offer. You can request additional underwriting to see if they can approve you for "fund at booking."

On our list of processors, as far as I know, most do fund at booking. I cannot speak to all of the processors, though, in writing support tickets, the security deposit auto-renewal seems to be a big issue for some hosts. The best processor for you likely depends on your business model. Most processors have some base monthly fees, from $5-$50 for just having the account, then they seem to charge fees based on the type card, meaning you don't know, for sure, what rate you will pay until you see the billing.

You could certainly make some calls and see who sounds good. You can run a few reports to determine your annual volume of CC charges and see what terms the processors can offer at your level.

https://www.ownerrez.com/support/articles/payment-processing-gateways-list

Good afternoon! I've been using ownerrez for a while but have not gotten started yet with API.  I currently have payouts set up with Lynnbrook for my properties.  However, Lynnbrook will not release funds until the guest arrives, which I don't like.  I would much prefer to get paid when the guest pays.  Is there another third part payment processor with decent rates that will payout at booking instead of at guest arrival? 

As it turned out it was a coincidence. All sorted now.

How did you end up sorting it? Guest says their card won’t go through and they are using a visa. Also getting same message as you did.

Hey all! Question re: expenses vs surcharges. I charge a certain flat cleaning fee per booking, which is in line with the market. However, the actual expense is a bit higher, and I have two vendors, as I must pay the house cleaner and a pool cleaner per turn.

Is there any way to split out these charges so they're correctly allocated as individual expenses on my PM reporting?  Right now the owner is getting billed the actual cost, but it's just one line item, when I'm actually paying two vendors.  I have to manually adjust every relevant booking to show the correct breakout.  

I don't want to have more than one fee on the guest-facing side, so I can't make them separate surcharges.  Is there a way to do this?  

Relatedly, I have several properties that aren't managed (they're just owned by me) so I don't do any PM reporting as such.  However, I would still like to record the expenses at their actual amounts instead of the rate charged to the guests, just for my own reporting.  Is there a way to do this or would I have to "manage" them first?  (not the end of the world by any means, just curious)

Thanks!

Hi Paul,

Any update on number-less URLs release date?  Without this, Google is indexing the every page with the number, which isn't the most user-friendly URL to display.  If OR starts redirecting to the number-less URL, Google should automatically see this redirect according to their canonical url documentation and update the urls accordingly.

Chris,

i would like to ask this question from a slightly different point of view.

Due to the large quantity of CC fraud and card reissues, we are getting a increasing number of request for verification of the CC number on file when the second payment due notice goes out. Can ORez look into providing some form of link in the booking fields for CC number and expiration date that will be used for the transaction to be automatically collected?

Regards,

Mike McDonald

You can go the List view in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not. 

Jodi: Could you write in to Help Desk so we can address your specific details?

Help@OwnerReservations.com

Right now, I have a reminder message get sent out after 4 days (I require signing within 72 hours of booking) and it CCs me.  When I get that, I know a booking hasn't signed the agreement.  It's the only workaround for now to the lack of a report or ribbon filter that shows missing legal agreements.