General Help and Questions

Sort by

• Newest Reply
• Newest Topic

Hi Caleb, thank you very much for checking! I just checked as well on the Houfy side and you are correct, it is showing up now. It wasn't showing either nightly stay discount over the weekend but is now. Thanks again!

Jeremy

Hi Jeremy,

I went ahead and tried to be proactive, I took a look at what I believe to be your listing and it appears that Houfy is properly calculating a 7% weekly stay discount, based on what is present within OwnerRez.

However if this doesn't sound right, please feel free to email us at Help@OwnerReservations.com so we can dig in deeper and take a look at your specific details.

Currently Houfy is passed discount data and they should be reflecting that.

~Caleb

Hi Gus and Lindsey,

I wanted to make sure you received our response to your help request,

we had to trace some additional things because Lynnbrook was saying they weren't receiving any charge attempts. Looks like what was actually happening was they were seeing some data from the old payment methods and didn't trace that as received at all.
 
We've tracked down a case where an Lynnbrook method id could be saved on a card from an old payment method and used on a new payment payment. We've released an update that will clear that value when charging again on a new payment method.

This fix applied to all cards saved on old Lynnbrook methods and used with new Lynnbrook methods.

~Caleb

Is there a way to subscribe to the product update blog?  Like an RSS feed I can subscribe to through IFTTT and have emailed to me?

Thanks,

Ryan

Yes, this is a known issue that we're working on with RentalGuardian, to provide several different means of improvement.

I am API connected to HOUFY and our length of stay discounts are not showing up on HOUFY; they show up on VRBO and AirBnB, but not HOUFY. Any assistance would be great! Thank you!

We just had this same issue. They purchased, I got an email, they did not.

I am switching software from Lodgify to Ownerrez.  I imported my calendars from Lodgify to Ownerrez.  There seemed to be a glitch and dates got blocked on the Ownerrez side that was not blocked on Lodgify.  The Ownerrez calendars shows those blocks were coming from Lodgify.  I deleted all imported calendars to try and fix it but even though all calendars are deleted the bookings and blocked dates are still showing on my Ownerrez calendar and I cannot delete them.  Is there a workaround for this? 

Hey Ken,

We are having a second round of issues processing payments now. We have not received an update on a timeframe for it to be fixed. We submitted the help request last Friday. 

This is a really urgent issue for us because our guest has not been able to make their final payment and we cannot receive the funds. Can you please provide an update on this for us?

Thanks!

Has this ever been implemented? I have two days a week for trash and some very strict HOA rules. Being able to do this as a reminder would be super helpful if I could schedule it on certain days of the week. 

Thank you so very much!!

In Indiana where we are located we're supposed to pay the sales tax and innkeepers taxes when those amounts are no longer refundable to the guest.  

Our current policy is 50% due at time of booking, 50% due 30 days prior to check-in date and no refunds within 30 days of check-in date (50% refund if canceling more than 30 days out).  So I'm not sure how to run a report showing what taxes we owe to our locality in OR based on the current filters/settings.

If a guest makes a ($1000) reservation on April 1 and has to pay $500 (50%) at time of booking and their stay starts on July 15th (check-in date).  

OR collects the remaining $500 on June 16th (30 days before check-in).  I have to pay the taxes on the entire $1k during the month of June (because that is when all of the payment (both the one from April 1 and the one collected on June 16) are no longer refundable.  Not really sure how to run a report showing what we have to pay taxes on for each month.    

Yes, this is possible - go to the Channel Rules section of each individual Property, and you can set different cancellation policies for each one.

Hello,

Is there a way to have Air B&B sync the property's specific cancelation policy, rather than having one policy for all properties?  I have looked but did not see a way in the API integration screen to instruct the system to take the property's specific policy, like VRBO can do.

Thanks in advance,

Ryan

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Fund At Booking is fully supported, and we have many users using it already. In order to get that, you have to ask Lynnbrook to sign off on it. They are the ones that underwrite the process that and have to approve for it to convert over. Reach out to them and see what they require to get that going.

Thank you for the reply, Joel

Thanks for letting me know I'm not alone....

This is a new error we are monitoring this morning. Should have a fix out shortly.

We've also just received this error message this morning and I can't seem to find anything in the support center. Hoping the support team sheds some light on this here and I'll let you know if we figure it out! 

Hi -

I am API connected with AIrbnb (just connected 3 or 4 days ago without any errors or issues).  Today I received the following message:

error.pdf

Sorry, your listing's location is not eligible for voluntary permit collecting

I do not have any errors on the LIsting Site analzyer, and no errors when I first integrated.

Does anyone know what this means?

Thanks

Carole

I actually just noticed we have built a setting (for using number-less URLs) but it's still in testing and not quite out yet.  So there will be an option for this very soon.

Awesome to hear, Paul! Thank you!

Hi Paul,

Thanks for the help!

According to this page, "fund at booking" might not be supported yet by OwnerRez? If not, when will that be available?

Also - the link above says good history is required for that option. Can you elaborate on what the requirement is for good history? Is it a dollar amount, number of bookings, or something different?

My scenario might be unique, but I would hope within a few months and/or 5-10 week-long bookings this could be switched to "fund at booking".

Russ

Hey Russ,

I took the liberty of looking at your account.  You use Lynnbrook Group and it's "fund at arrival" which means Lynnbrook will deposit the money in your bank account when the booking occurs.  The oldest transaction in your account (looking at the CC Processing History report) occurred on February 4th, but it is for a booking that arrives in April.  So that transaction won't be deposited until the booking arrives in April.  Hope this helps explain it!

I actually just noticed we have built a setting (for using number-less URLs) but it's still in testing and not quite out yet.  So there will be an option for this very soon.

I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone! 

This is one of the advantages of using Lynnbrook instead of Elavon or another large general-purpose processor.  Lynnbrook is designed around vacation rentals, and you'll never get a frozen funds issue or a suddenly-closed account.  Virtually all large general-purpose processors will do that in certain circumstances.

The other big thing is fee and deposit automation.  Lynbrook passes us to-the-penny fee amounts and deposits with every transaction, whether your fees are taken out once per month or in every transaction.  This means that you can see exact fees and deposits, as they happen, in OwnerRez without lifting a finger.  This is nice for reconciliation and for doing things like PM fee expensing.  In the future, we will sync these fees and deposits with QuickBooks as well.  If you use Converge or some of the others, you probably won't get that for a while if ever.

Just some other stuff to keep in mind.  The processing fee % isn't everything.

Hey Russ,

Welcome to OwnerRez!

Our Hosted Website platform automatically adds those numbers at the end of the URL so that your pages are resilient against changing slugs (ie. the words or property names in the middle of the URLs).  If you change those words, the URL will change, but the old URLs will continue to work because of that number at the end.  Any page with that number at the end will go to the correct (ie. numbered) page regardless of the word in front of it.

However, we also smartly detect if the number is missing and check for that page slug as well.  So, as you correctly detected, if the number is missing, OwnerRez will still honor the slug and find the correct page.  Without the number though, any change of the URL slug means that third parties that linked to you won't work because your URL changed.

Does that make sense? 🤔

The "number-less" Urls seem to seamlessly forward to the correct Urls without the dash and numbers.  Will sharing the number-less Urls cause any SEO problems?

Number-less URLs will work perfectly fine, and number-less URLs will not negatively impact SEO because our pages contain a canonical element that tells search engines what the official URL is for that page no matter how the browser got there.

However, what might impact SEO if if you use a number-less URL and then it ends up changing by a letter or word and the third party that linked to you now has a broken URL.

Is there any way to make the Urls without the dash and numbers?

Not yet.  We've considered adding a general website setting that would allow you to specify that you don't want the auto-numbering, but we haven't done it yet.  If that's important for you, consider creating a post in the Feature Request forum and voting for it to see who else wants it too.

When I signed up there was a $149 converge gateway fee, offset by a Costco rebate at 90 days, I think it was $200-$250 rebate.

I pay a $5 basic monthly fee, IIR, there was another $5 fee which was waived.

in my experience, Costco offers a different sign up special every month. And the Costco deal is vastly better than any other Elavon setup so you want to be sure they are quoting you the Costco offer.

Who did you speak to?

Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.

I talked to them and then via email and what they told me over the phone and then via email doesn't match! 

They said there is a $149 set up with Converge and then $5 monthly.  And via email they said the monthly fee is $13. 

How much do you pay as a monthly fee?

I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone!  :) 

That seems likely, but, if you want to write in to the Helpdesk with a specific example, we can confirm.

Thank you!