General Help and Questions

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Hi there - has anything changed our ability to do this, yet?

Depending on the precise details of your situation, it may have - we reworked what was Portal Access into Team Access. So, if you each have your own OwnerRez accounts, you can cross-grant access to each other's accounts.
https://www.ownerrez.com/support/articles/team-access-overview

I understand the CRM tab > "Inbox" is for API-integrated channels (for me it's Airbnb only). 
The "Inquiries" tab is for compiling all messages from various locations.
What is the benefit in having them separated?  I need a "centralized inbox" to make sure no one slips through the cracks.  This seems odd to split them into two areas.  Can they be combined?

nm, i found it

I'm having problems too! I changed from 3 night min to 2 night and now I'm showing 5 night min on the platforms. Frustrating when your trying to get reservations!

I want to make a new hosted site copying the original one. i tried to build it, but the colors are a little off. are you able to copy a site?

Hello,

This might be a mistake on my behalf but we are trying to modify our email footer and we have created custom field codes under account type for two owner's contact information to be presented.  The first one is easy because it's the account name and contact info. However when adding the second owner as a custom field code I can locate it in the Insert Field area and add it to the footer. However when I hit save, its blank.  Is this a glitch? I have tried creating the field code as rich text or plain text. Neither show up. I have added visuals for reference.

Custom Field Codes:

Insert Field showing custom field code:

Email Footer with custom field code added:

What is displayed after adding the field code:

Hopefully this is clear enough for you to follow me.  If you need more information please do not hesitate to ask. Thanks for taking a moment to read my dilemma. 

Dee Word

This is happening to me right now with every report I attempt to run. I've cleared cache/cookies, restarted my browser, tried in multiple browsers (Chrome, Safari), and tried in Incognito mode -- same issue. 

Hi there - has anything changed our ability to do this, yet?

Sure, you can set a different booking window in the API settings specifically for Vrbo and Airbnb, that is shorter than the regular one in your Property Rules.

We do not recommend leaving the API disconnected, as that can lead to double bookings.
Reconned the API, and, if something goes wrong, write in to the Helpdesk with specific examples so we can investigate and determine the root cause.

Hey everyone! We just started collecting our first few payments through Lynnbrook for security deposits and I'm realizing that there's going to be roughly a $15 cost for each $500 security deposit even though this is not going to be going towards our revenue. Does anyone have experience with another payment processor that does "holds" instead of charging and refunding? Lynnbrook also holds payment until your check in date, which I'm realizing is leaving several hundred on the table due to the interest rate our savings account is paying. Does anyone have any favorite payment processors outside of Lynnbrook for these reasons? I'm currently checking out Costco.

After looking at any possible conflict, I disconnected from API and minimum of 255 nights cleared on these 3 days from both OR and Airbnb calendar. I will reconnect after this weekend passes and see if any odd minimum night pops up again.

We would like to give our past guests first dibs when we open our calendar up in the future and encourage them to book direct on our OR website before it is open to everyone else on Airbnb & VRBO....is this possible to do?

Hello, 

I am API connected (Airbnb) and noticed a minimum day setting placed only on one weekend (last wknd in Jan, 2023). In my OR rules/calendar. I cleared out any settings I could think of regarding min/max nights and just kept my standard 3-night minimum as it's been for a couple years.

Yesterday, this wknd showed 38-night min and today, it shows 255-night minimum. I just now changed my booking window unlimited bookings in the future in hopes that would clear these incorrect minimums. Where can I fix this?

Here's some discussion of that:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#security-cameras

Where on owner rez do I disclose I have camera's on the property (By door entry only)?

Honestly it could be anywhere... We're looking into adding some tools to perhaps find and identify the problem field, but that may be awhile.

Hi Ken -

I have a similar issue in that AirBnB has just decided they don't like that I had a phone number listed (county resource). I've gone through my personal website and property fields that push to AIr and VRBO to remove the number, but AirBnB is still showing a Sync Error saying the phone number still exists. Help?! Is there a not-so-obvious field where this number may have replicated within OR? Thank you!

Agreed!! I really need to be able to run a report on surcharges.

There is not, and, I'm not sure this would be a good idea, as by default OwnerRez stores guest data basically forever, but IDs do expire.

Yes, that is generally correct that discounts should be put in OwnerRez.  But, it is still possible to produce the strikethroughs in Airbnb:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#strikethrough-discount

Yes, it should be possible:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#strikethrough-discount

If you can't get it working, please write in to the Helpdesk with specific examples, and we'll take a look.

Custom Reports would be so helpful

I was wondering if there is a way to create a setting in OwnerRez to not require an ID during the checkout process if a guest already has an ID on file?

I created a required field in Custom Fields to be shown during the checkout process to require the guest to upload a copy of their ID. I love that feature as it omits the manual process we used before for every guest to submit a copy of their ID.

However, when we already have a guest who has submitted an ID for their first booking, they have to keep submitting their ID for repeated bookings.

I use an"ID Received" tag to identify guests who have submitted their IDs already and thought that if it was possible to add a condition to the required custom field for collecting IDs to skip that requirement if the guest's contact record contained the "ID Received" tag, that would solve the problem.

Does anyone know of a way that this can be done already? If not, maybe the developers at OwnerRez could add this to their list of possible improvements in the future.

Is any one able to get a strike through on their Airbnb discounts?

I’ve gone through the help article and I can get it working?

I’m trying to work out the same thing. As well as trying to get a strike through on my discount.

As far as I can work out, if you have an API connection you cannot put your discounts in Airbnb. You have to use OR. If you try to OR just overwrites them.

I’m  going round in circles.

I changed all my listings to Limited 30 minutes ago and still can't find this setting on Airbnb. Any ideas where it lives? I'm in https://www.airbnb.com/hosting/listings/[listing-number-redacted]/policies-and-rules#how-guests-book and not seeing it.

I saw the same thing. The issue is that I had put a link to insuremytrip.com in my House Rules (which is a mirror of my rental agreement). Airbnb seems to have ignored it up until now but just recently started enforcing it.

Edit: and now that I removed that link, it's complaining about an email address I had included to send pet shot records to (one of my HOAs requires that from guests).

Edit #2: aaaand then it complained about a phone number I had put in for a local storage facility where people could park boat trailers. Ha. It's like Whack-A-Mole...

The OwnerRez PM Module does a great job of tracking relationships with existing property management clients. But I am looking for a tool that can manage the marketing activity of 'wooing' homeowners to bring new PM clients in. A web tool that tracks communication activity, tasks, reminders, and ultimately onboarding.

As a new/emerging Property manager, I am tracking 622 prospective homeowner clients in an Excel spreadsheet. This is proving inefficient. I need the ability to add a different note for each interaction, schedule follow-ups, and (later) send email newsletters.

Might other successful STR Property Managers be willing to share what they use for tracking the marketing to prospective property owners? I hope to find something that can import from Excel, track activity notes, integrates with Gmail, and will allow many custom fields, such as:

• HOA
• Current Rental?
• Property Name
• Google Map
• Year Built
• Bedrooms
• Bathrooms
• Home Size (SF)
• Lot Size (SF)
• Dog Friendly?
• Hot Tub?
• View?
• Web Listing
• Current Management

Thanks for sharing your insight!!