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Hi Ken, that link is broken for me :-(
Still not 100% sure where i uploaded them before but i found a way in https://app.ownerrez.com/account/files
It is odd as we have a document per property, but none were shown, i retrieved the original document i uploaded from the original link i had and once modified it, found this link for file upload and that seemed to work.
Hmm, did you upload a file into OwnerRez as described here?
https://www.ownerrez.com/support/articles/files-email-templates
Hi all,
We have created online check-in and welcome documents, now i need to change one, i cannot for the life of me find where i did it. we end up with a shortcode https://uc.orez.io......... with a randomized number behind it.
Can anyone remind me where this is. Iknow about the guest instructions but this method allowed us to upload a pdf / word doc and then just reference to it through the hyperlink.
Any thoughts?
It may be worthwhile reading through this article if you haven't already:
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#portal-access
Here's a key excerpt from that article:
You can create a trigger email in OwnerRez that sends a customized email template (that you create) which only shows the departure day. Something like "Guest departing tomorrow (May 14)" which is sent 1 day before departure, or one that sends immediately when the booking is created. This would notify the cleaner when a guest is departing so they know the property needs to be cleaned.
Similarly, you can create a custom email template and trigger for cancellations, with trigger criteria specifying that it should only be sent in the event of a booking cancellation.
Yes so I was just looking at that, trying to add a promotion on Airbnb and i couldn't find a way. This is a major bummer. Will hurt if we can't compete with other listings this way.
Hi, can you update on this?
You can have multiple Airbnb API channels created, each associated with a different Airbnb login, however each channel must use the primary host login credentials, not cohost logins.
Hi Ken,
Is it possible to add more than 2 Airbnb accounts? I'm trying to add a 3rd following the instructions in this link but I'm having a hard time. Am I missing something?
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multiple-accounts
I just had an inquiry from my website, I did not get an email notification for many hours after, I don't check the OR inbox constantly, so SMS notification of inquiries, bookings, or anything OR related is absolutely needed.
How do you set up notifications of bookings and cancellations to cleaning staff?
Which integrations insert data to OR?
So I finally got my first HTG booking that didn't end up canceling (my first two bookings were canceled, but HTG still invoiced me the commissions for those bookings until I challenged them). I went to pay...and while they now do support paying invoices by credit card, they only support Visa and MasterCard.
My business card is an Amex.
TBH, I'm just going to disconnect from them. Frankly, I hate doing business with European (and especially German) companies anyway--they are far too rigid, never focused on making life easier for their customers, and impossible to work with in general. It's a cultural thing, and I know this well, because one of my primary vendors at my day job is a German company, and it's a constant battle with them over their inflexible policies and insistence that everything fit neatly in whatever boxes they've invented. (FWIW, Booking.com, which is headquartered in Amsterdam, has similar issues...another reason I despise dealing with them.)
If they delivered me a decent number of profitable bookings, I'd deal with it, but I have one booking from them, and I've wasted more time fighting with them than the profit I've made on that one booking. If they want to grow in the US market, they need to make it easy to do business with them. Unfortunately, "making it easy to do business with us" is not a German ideal. So, bye-bye, HomeToGo.
Ahh yes, thank you guys.
This is exactly what I was looking for. I just didn't know how to describe/call it.
You're the man Ken!
I think what you may be looking for is Custom Sources?
I believe the way Turno is intended to work is, the cleaning date is set in Turno, and then pushed back into OwnerRez, not the other way around. I know Turno was having issues with the dates for awhile, but my understanding is that this was fixed list week.
I'd recommend reaching out to Turno to discuss the proper handling of cleaning scheduling, so that it will work as expected between OwnerRez and Turno.
You are welcome to work with anyone you like! That said, OwnerRez offers an optional paid ProConnect setup service that can assist with much of what you need. Please write in to the Helpdesk if you're interested.
https://www.ownerrez.com/support/articles/proconnect-setup-overview
Does anyone know of a remote person that i could pay to help me setup and understand/Consult on this platform? Thanks Jay Nelson ( I own 2 properties ) I can pay you hourly thru venmo or cash app. My cell is 615-939-6570
The one unmentioned, though not insignificant, change I've seen is that API hosts can no longer access custom promotions. It's been reported other discounts are also unavailable to edit on Airbnb.
Thanks, Ken.
Any reasons OR knows to NOT opt into the early access they are offering - in terms of any effect on API operations? They indicate it is a 1-way street, no going back.
I am not inclined to do it, but could be useful to see what is coming.
I would view this like any Windows update or service pack. Never be one of the beta testers (which is what this "early access" seems to be) and usually wait a month for all the bugs to be worked out.
I'm not entirely sure what you're asking here. Are you asking if there is a way to have a "list your rental on our site" page that has a data entry form that inputs to Owner Rez? If so, no there is no feature like that which I've seen. Something like that would probably be best with a plugin for your site or something coded to go into your database. Something like that, you're looking at a subscription model and there are wordpress plugins better designed for that and to handle the billing than Owner Rez is.
Now if you're asking about if you can create your own website that displays your listings and has a search feature, there are two options. Option one is using Owner Rez's hosted wordpress sites. That's the simplest way to go about it. Option two would be to design your own Wordpress site and use Owner Rez's plugins and widgets to handle the property display, search screens, bookings, etc. That's the option I chose.
One thing I've noticed with the integration is that when I have a cleaning date set in OwnerRez, it does not sync to Turno. Turno then pushes a default date of the check-out date back to OR as the cleaning date. This caused an issue where all of my cleanings for the month got reset to the date of checkout instead of the dates I agreed to with my cleaners previously.
I've disabled my integration for now as that caused some massive problems.
Is there a way to add our own Listing Site. There are so many and I don't see a point in asking you guys to add individual ones as they pop up.
Would it be feasible for us to create our own unique 'Listing Site' so we can categorize bookings from sites like Peerspace, Swimly, etc.
Especially if we combine hourly models with overnight rentals.
At present, Stripe is the only payment processor that supports 3DS with OwnerRez:
https://www.ownerrez.com/support/articles/payment-processing-3d-secure-3ds2
https://www.ownerrez.com/support/articles/payment-processing-gateways-stripe#Stripe-3ds2
Hi there Ken and Team
How do we enable 3DS ?
Thanks
We have heard reports of issues, but aren't yet knowledgeable enough about the situations as to provide any authoritative advice. In general, given that Airbnb has made it crystal clear that this is, as you put it, "a one-way street", prudence suggests waiting a bit to gain more knowledge before making an irrevocable decision.
Thanks, Ken.
Any reasons OR knows to NOT opt into the early access they are offering - in terms of any effect on API operations? They indicate it is a 1-way street, no going back.
I am not inclined to do it, but could be useful to see what is coming.
That's the plan, as Google and Apple have announced that their browsers will support on-phone notifications in an upcoming version.
5 years since the original question. Several other booking platforms have launched in this time with this capability. I love OwnerRez, but if this is not a function that comes online soon, this platform will be lapped technically by others.
I have to be able to receive a notification to mine and my staffs phone that we have received an Airbnb message. Could you push that inbox notification number to the "app" notifcation center so we get a ping that way?
With Transaction Sync, you will receive an email alert if a deposit is unable to update a booking due to PM lock. You then unlock the booking, retry the deposit, and finally relock the booking.
We decided it was better to notify you and give you the tools to fix the problem, rather than magically circumvent the restrictions everyone has come to know and rely upon. 🙂
A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.
Hm. Not sure I like that. That should probably be looked at and thought through again by the OR team, because it has the potential to get things out of balance. (At least in the past, with Channel Bridge, we were notified when a booking had a PM lock, so that we could go through and manually update it or unlock it and re-run Channel Bridge for just that booking.)
