General Help and Questions

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Syncing Confusion 1 reply

Jason A
Jan 21, 2023 2:21 PM
Joined Dec, 2022 1 post

Hey there -

 

I'm a newbie to managing my own property here on OwnerRez, but fairly technical. However, I think I'm getting myself confused. 

A brief overview:

  1. I setup my property on Airbnb.
  2. I setup my property on VRBO, as well.
  3. I setup PriceLabs.
  4. I setup Stripe.
  5. I registered for OwnerRez, and created a property.
  6. I added both the Airbnb and VRBO calendars to sync out via API integrations.
  7. I added the PriceLabs integration, and tested that it setup Spot Rates.

Currently, I have my listings suspended on both Airbnb and VRBO until I had everything setup perfectly.

However, do I need to have my property details setup in OwnerRez, as well? I tried importing from either site, but can't because the listings and inactive.

If so, I may need to reactivate my listing long enough to import details into OwnerRez and then disable again.

Thoughts?

 

Thanks for your help!
Jason

Discounts: Airbnb vs. Beyond Pricing 7 replies

Cathleen C
Jan 20, 2023 1:11 PM
Joined Aug, 2018 23 posts

Hi;  I'm new to Beyond Pricing.  How do you set up 

  • Duration of Stay (ex: 10% discount for 7+ days) in BP?

Also, can I set up in BP a seasonal discount?  Thanks for any feedback.

 

 

Gross revenue per owner for 1099-MISC 4 replies

Ken T
Jan 19, 2023 8:26 PM
OR Team Member Joined Aug, 2019 1704 posts

Go-Live Starting checklist 1 reply

Ken T
Jan 19, 2023 10:37 AM
OR Team Member Joined Aug, 2019 1704 posts

Sounds like our general setup checklist?

https://www.ownerrez.com/support/articles/setup-checklist

 

Inquiries vs Inbox 1 reply

Ken T
Jan 19, 2023 10:32 AM
OR Team Member Joined Aug, 2019 1704 posts

This is part of a long-term plan to integrate with multiple different communications channels.  But it's more complicated than you might think, because different channels support different functions.  For example, Airbnb internal messages don't allow HTML or images as emails do, and some other channels limit the length of messages.  Also, some channels have a higher expectation of immediacy.  So there will be ongoing work, additions, features, and changes in this area for the foreseeable future.

Any sites using the Wordpress plugin? 1 reply

Ken T
Jan 19, 2023 10:30 AM
OR Team Member Joined Aug, 2019 1704 posts

Hi Ryan,

Here are several public websites using our WordPress plugin, in combination with our regular Widgets:

https://portlandecohouse.com/

https://padrevacation.com/

https://mypawsonvacation.com/

https://www.southboundstays.com/

https://vacaystays.net

https://www.hiddenhideouts.ca/

https://www.chaletopdeveluwe.nl/

https://www.fishtrapcabins.com

 

This larger website uses even more advanced functionality as an illustration of what is possible. It uses the OwnerRez API to search availability and create quotes directly, rather than using OwnerRez widgets -- so the experience is fully customized:

https://www.cuvee.com/

Go-Live Starting checklist 1 reply

Trent R
Jan 18, 2023 4:22 PM
Joined Dec, 2022 11 posts

Does anyone have a Starting Checklist, to make sure everything I need is configured?

 

Finishing up a remodel this week and looking to go live. I have photos, integrated with Pricelabs + CC processor. I have photos, descriptions, check in/out instructions, 

 

just want to make sure i dont miss anything that i should set up now.

 

Thanks.

Gross revenue per owner for 1099-MISC 4 replies

Rod & Rosa H
Jan 17, 2023 4:07 PM
Joined Feb, 2020 3 posts

Does anyone have a good report they process for year end reporting? All I need is the Total Owner Revenue? I'd rather avoid manually adding everyone's statements and I can't figure out how to get that total!! Help!

Any sites using the Wordpress plugin? 1 reply

Ventura County V
Jan 17, 2023 2:58 PM
Joined Mar, 2022 122 posts

I'm looking to integrate the wordpress plugin into my website and was wondering if there is anyone out there using it so I can see how the photos as well as the wording, amenities, and basic stats integration looks?

Has anyone who's implemented this liked or disliked it?

Custom Field Codes Not Showing Up in Email Footers 1 reply

Shawn H
Jan 16, 2023 6:31 PM
OR Team Member Joined Aug, 2021 289 posts

Hi Dee,

You may be creating custom field codes unnecessarily in some cases, rather than the ones that are built into the system. Make sure to cross-check here to save you some work:
https://www.ownerrez.com/support/articles/field-codes

But to answer your specific question - I do see that you've created those custom field codes, but you have not yet put any data/values in them, so there is nothing to display.
https://app.ownerrez.com/account/fields

If adding Owner Custom Field Codes, you would add field code values under each owner in the PM area.

Hope that helps!

Reports: Calendar for sorting dates not working 4 replies

Shawn H
Jan 16, 2023 6:24 PM
OR Team Member Joined Aug, 2021 289 posts

Hi Alece - we answered your support ticket but wanted to leave this note for any others that may encounter this.

After selecting the month or year you just need to select the actual date. For example, if you select Custom Range, you'll notice the default range at the bottom shows "today's date"-"today's date". All you need to do is pick the month and the year you need, then click on a specific day. The date range will update to show your first selection. Then you can change the month and year and select the end date.

Airbnb Primary Host 5 replies

Shawn H
Jan 16, 2023 3:32 PM
OR Team Member Joined Aug, 2021 289 posts

Hi there - has anything changed our ability to do this, yet?

by Curtis A – Jan 13, 2023 10:05 PM (UTC)

Depending on the precise details of your situation, it may have - we reworked what was Portal Access into Team Access. So, if you each have your own OwnerRez accounts, you can cross-grant access to each other's accounts.
https://www.ownerrez.com/support/articles/team-access-overview

Inquiries vs Inbox 1 reply

Denise A
Jan 16, 2023 12:03 AM
Joined Jul, 2022 11 posts

I understand the CRM tab > "Inbox" is for API-integrated channels (for me it's Airbnb only). 
The "Inquiries" tab is for compiling all messages from various locations.
What is the benefit in having them separated?  I need a "centralized inbox" to make sure no one slips through the cracks.  This seems odd to split them into two areas.  Can they be combined?

Copy Website 1 reply

Trent R
Jan 15, 2023 9:52 PM
Joined Dec, 2022 11 posts

nm, i found it

Minimum Day Settings 4 replies

Catharine Renee F
Jan 14, 2023 6:02 PM
Joined Sep, 2021 6 posts

I'm having problems too! I changed from 3 night min to 2 night and now I'm showing 5 night min on the platforms. Frustrating when your trying to get reservations!

Copy Website 1 reply

Trent R
Jan 14, 2023 4:30 PM
Joined Dec, 2022 11 posts

I want to make a new hosted site copying the original one. i tried to build it, but the colors are a little off. are you able to copy a site?

Custom Field Codes Not Showing Up in Email Footers 1 reply

Dee & Kari W
Jan 14, 2023 1:21 PM
Joined Oct, 2022 3 posts

Hello,

This might be a mistake on my behalf but we are trying to modify our email footer and we have created custom field codes under account type for two owner's contact information to be presented.  The first one is easy because it's the account name and contact info. However when adding the second owner as a custom field code I can locate it in the Insert Field area and add it to the footer. However when I hit save, its blank.  Is this a glitch? I have tried creating the field code as rich text or plain text. Neither show up. I have added visuals for reference.

 

Custom Field Codes:

 

Insert Field showing custom field code:

 

Email Footer with custom field code added:

 

What is displayed after adding the field code:

 

Hopefully this is clear enough for you to follow me.  If you need more information please do not hesitate to ask. Thanks for taking a moment to read my dilemma. 

 

Dee Word

Reports: Calendar for sorting dates not working 4 replies

Alece
Jan 14, 2023 12:08 PM
Joined Jan, 2020 230 posts

This is happening to me right now with every report I attempt to run. I've cleared cache/cookies, restarted my browser, tried in multiple browsers (Chrome, Safari), and tried in Incognito mode -- same issue. 

Airbnb Primary Host 5 replies

Curtis A
Jan 13, 2023 5:05 PM
Joined Jul, 2018 1 post

Hi there - has anything changed our ability to do this, yet?

Is it possible to delay opening calendar to Airbnb & VRBO? 0 replies

Robin M
Jan 13, 2023 9:22 AM
OR Team Member Joined Mar, 2022 4 posts

Sure, you can set a different booking window in the API settings specifically for Vrbo and Airbnb, that is shorter than the regular one in your Property Rules.

Minimum Day Settings 4 replies

Robin M
Jan 13, 2023 9:21 AM
OR Team Member Joined Mar, 2022 4 posts

We do not recommend leaving the API disconnected, as that can lead to double bookings.
Reconned the API, and, if something goes wrong, write in to the Helpdesk with specific examples so we can investigate and determine the root cause.

Security Deposit holds vs. refunds - processing fees 3 replies

Daniel T
Jan 12, 2023 7:23 PM
Joined Oct, 2022 3 posts

Hey everyone! We just started collecting our first few payments through Lynnbrook for security deposits and I'm realizing that there's going to be roughly a $15 cost for each $500 security deposit even though this is not going to be going towards our revenue. Does anyone have experience with another payment processor that does "holds" instead of charging and refunding? Lynnbrook also holds payment until your check in date, which I'm realizing is leaving several hundred on the table due to the interest rate our savings account is paying. Does anyone have any favorite payment processors outside of Lynnbrook for these reasons? I'm currently checking out Costco.

Minimum Day Settings 4 replies

Vacation Home
Jan 12, 2023 6:30 PM
Joined Dec, 2020 5 posts

After looking at any possible conflict, I disconnected from API and minimum of 255 nights cleared on these 3 days from both OR and Airbnb calendar. I will reconnect after this weekend passes and see if any odd minimum night pops up again.

Minimum Day Settings 4 replies

Vacation Home
Jan 12, 2023 4:14 PM
Joined Dec, 2020 5 posts

Is it possible to delay opening calendar to Airbnb & VRBO? 0 replies

Bill S
Jan 12, 2023 11:15 AM
Joined Sep, 2022 4 posts

We would like to give our past guests first dibs when we open our calendar up in the future and encourage them to book direct on our OR website before it is open to everyone else on Airbnb & VRBO....is this possible to do?

Minimum Day Settings 4 replies

Vacation Home
Jan 12, 2023 10:55 AM
Joined Dec, 2020 5 posts

Hello, 

I am API connected (Airbnb) and noticed a minimum day setting placed only on one weekend (last wknd in Jan, 2023). In my OR rules/calendar. I cleared out any settings I could think of regarding min/max nights and just kept my standard 3-night minimum as it's been for a couple years.

Yesterday, this wknd showed 38-night min and today, it shows 255-night minimum. I just now changed my booking window unlimited bookings in the future in hopes that would clear these incorrect minimums. Where can I fix this?

 

 

Disclose camera's 1 reply

Ken T
Jan 11, 2023 4:05 PM
OR Team Member Joined Aug, 2019 1704 posts

Disclose camera's 1 reply

Vic Z
Jan 10, 2023 11:22 PM
Joined Jun, 2022 1 post

Where on owner rez do I disclose I have camera's on the property (By door entry only)?

Syncing Error 7 replies

Ken T
Jan 10, 2023 11:02 PM
OR Team Member Joined Aug, 2019 1704 posts

Honestly it could be anywhere... We're looking into adding some tools to perhaps find and identify the problem field, but that may be awhile.

Syncing Error 7 replies

Jessica P
Jan 10, 2023 9:32 PM
Joined Jan, 2022 1 post

Hi Ken -

I have a similar issue in that AirBnB has just decided they don't like that I had a phone number listed (county resource). I've gone through my personal website and property fields that push to AIr and VRBO to remove the number, but AirBnB is still showing a Sync Error saying the phone number still exists. Help?! Is there a not-so-obvious field where this number may have replicated within OR? Thank you!