General Help and Questions

Sort by

• Newest Reply
• Newest Topic

This what you need?

https://www.ownerrez.com/support/articles/custom-fields#exporting

Hi there, 

I've come to my attention that Owners with more than one properties when we try to create the Owner Statement it displays all the properties together in one Owner Statements, but most Owners like to see their individuals statements by each property. Is there a way that we can do that?? Since I've come with a complicated solution like creating individual Owners to each property or creating each statements with a different date, excluding bookings and expenses one by one in order to show just the info belonging to each propierty. So it is more complicated and difficult to do

I added this custom field, but is there any way to see the values from all guests (like in a report or a field in the exported data) rather than having to go into each individual reservation and look at the answer under Custom Fields? It would be really helpful if this could be better integrated as it's a really important data point for anyone trying to do any marketing efforts. 

YES PLEASE!

Is there any way to trace the direct bookings to the property sharing widget/site? We have a common website smokymountaincabinsbyowner.com where the widget is housed. Also, each member has it on a page on their respective website. Obviously, there is a lot of cross-referring going on. Is there any way (GA? other) to know that booking X for property Y  originated via the search on a shared widget on website Z?

Thanks

I added this custom field, but is there any way to see the values from all guests (like in a report or a field in the exported data) rather than having to go into each individual reservation and look at the answer under Custom Fields? It would be really helpful if this could be better integrated as it's a really important data point for anyone trying to do any marketing efforts. 

Please write in to the Helpdesk and send us the Excel file.  We'll take a look.

No, as the listing channels don't support this.  Instead, there are two supported options:

1. Add a per-guest surcharge beyond a specified minimum:

https://www.ownerrez.com/support/articles/common-surcharge-discounts#guest-adult-child-fee

2. Use the Add-on Services feature to charge for extra services like providing a baby travel cot:

https://www.ownerrez.com/support/articles/add-on-services

But this only works with direct-book guests.

Hi Celia,

I've tested this merge field and it appears to be functioning correctly on my test account.

Could you write into the help desk (help@ownerreservations.com) with a specific example of an email message that didn't include your website URL?

Sure, please write in to the Helpdesk - we'll be glad to provide it.

Hi Ken, could I also get that list of bookkeeping consultants? Thank you!

Hi--what am I doing wrong?  I believe I'm uploading like the template shows (in *.xlsx format). 

There are only 20 rows in this group of rates, but OR is looking for rows 21-1000???

Hello,

I have created an additional charge for extra beds and/or baby travel cots. At check-out the guest cannot select how many beds/cots they want.

Would it be possible to include a drop-down with the number of additional beds included in my set uo and and adjust the price accordingly?

Thank you!

Hi all--I recorded the total paid as the payout from Airbnb and the host fee separately.  Do I need to actually record the entire amount the guest paid and then subtract out his fees?  I really don't care about those numbers.  The important part for me to track is the payout and that it matches my deposit.  It seems like a bunch of extra steps.  

Hi Joel,

Thank-you for the information. FYI I use API integration but in that case it is the owner advertising his property on Airbnb and I'm taking updates from there.

Regards

Bernard

I send 4 different emails upon booking:

1. Thanks for booking
2. Rental Agreement request
3. Travel insurance offer
4. Pool safety

I'd like the "Thank you" email to go first. Is there a way to do this other than delaying it an entire day?

Thanks,

Tim

Airbnb had an issue with their iCals yesterday which should now be fixed. Try reactivating your Airbnb iCal import if you need it.

Regarding the validation, unfortunately, this is what we usually see in most iCal implementations. One of the many reasons we recommend using our API integration instead of iCal import.

Hi All,

I am struggling to figure out how to eliminate the Title and/or Name from showing up on a custom page for Amenities.  I already have a title centered, along with the lists below the title, abut I keep seeing either the "title" or "name" of the custom page off to the left in very large font.

Thanks, Matt

Here are some things to try:

https://www.ownerrez.com/support/articles/channel-bridge-common-issues-questions#errors-out

I am getting this message when trying to import bookings from Airbnb. Reviews work fine.

I have tried with different date options but it gives an error in all cases.

 Error processing data. Try again or contact support.

Anyone has had this before me?

RemoteLocks works with both Z-Wave and Yale:

https://www.ownerrez.com/support/articles/integration-remotelock-door-locks#compatibility

Hello,

We currently have Yale Assure locks with the Z-wave module which communicates through the Ring Alarm system in each of our homes.  It is a really nice combination.  Does anyone know if there is a third party that supports this and will work with OwnerRez?

thanks

Dave
Shasta Lakeshore Retreat

Not a question but just sharing some experience in case anyone encounters the same problem.

I tried to install the OR Wordpress plugin. I use cPanel. It was giving me an error when trying to unzip the plugin saying I needed a higher PHP version.

In cPanel you can set that under MultiPHP Manager on the Dashboard. I changed it to the highest version (8.1) and was able to install the plugin successfully. 

The next day, however, my website was down...

Again, it had to do with PHP. So I switched back PHP v7.3., as it was before. Then I got a message that "Composer" required v7.4 or higher, so I went with that.

That seems to have solved the problem for me. 

Maybe not linked to VRBO, I just noticed that the only calendar import from Airbnb I have is no longer working, after months of being OK. I tried validating 2 or 3 Airbnb icals and get this list of issues:

1. Lines not delimited by CRLF sequence near line # 1Reference: RFC 5545 3.1. Content Lines
2. Missing DTSTAMP property near line # 5Reference: RFC 5545 3.6.1. Event Component
3. Missing DTSTAMP property near line # 11Reference: RFC 5545 3.6.1. Event Component
4. Missing DTSTAMP property near line # 17Reference: RFC 5545 3.6.1. Event Component
5. Missing DTSTAMP property near line # 23Reference: RFC 5545 3.6.1. Event Component
6. Missing DTSTAMP property near line # 29Reference: RFC 5545 3.6.1. Event Component
7. Missing DTSTAMP property near line # 35Reference: RFC 5545 3.6.1. Event Component

Anyone having the same issue?

Thanks to advise

No, there's not a way to make the card process automatically when the RA is signed. If you choose to turn off the auto process, you'll need to run it yourself when, in your judgment, the booking is ready for it.

Just curious to hear how other OwnerRez users have implemented their cleaner notifications?

Do you share the ownerez ical calendar link?

Set up a Triggered email message?

Any other kind of innovative method?

Thanks,

Matt

Thank you, Chris.  You had told me how to delay the processing of the card for my own website in a different forum post.  But after I received a booking from Vrbo last Wednesday, and it showed "Pending until Thursday, Sep 15", I suspected the setting for "Don't charge the card now" applied to Vrbo, too, because it's at the property level.   

What confused me about that booking, though, was that the email I received after approving the processing of the card was "Automatic payments applied...." with the message "When this card came in initially, the guest didn't send a good credit card so we weren't able to schedule payments and put the card on file.  We just got a good card number from the guest..."

So all that is missing from what I want to do is the automatic trigger to process the credit card when the rental agreement is signed. Any ideas on that?

And, yes, I know the guests see the contract and house rules when they book, but I've had a few people refuse to sign the contract after booking because they finally read it when they had to sign and initial it.  I'm sure we dodged a bullet with those guests, but I don't want problem guests to sign the contract to avoid losing their 3% if they have no intention of abiding by the contract.

Your first instinct here is correct -- if you enable the "Card will not be charged when the booking is made” rule, that will apply to Vrbo bookings as well as direct. The card won't be charged upon booking and you'll be able to confirm the booking manually and choose to charge at a later date. 

Also note that the guest does agree to the house rules, Renter Agreement, and card processing several times during the Vrbo booking process even if you don't have a signed agreement on file in OwnerRez yet, so there shouldn't be any issues of confusion. If you go through that process as a guest, you'll see all of the different places that the charges and policies are made clear and the guest has to agree.

Thank you, Ken.  I have that rule already so I know I can cancel if they don't sign.

The issue is that it used to be a zero-cost cancellation for both me and the guest if the guest would not sign the rental agreement (full refund up to 60 days prior). That's because Vrbo does not retain a processing fee if you fully refund the guest (I am not talking about the service fee).

But now that I process the card (currently with Stripe), someone has to pay the 3% Stripe fee if the guest doesn't sign the contract.  I'm using the 97% refund cancellation policy so the guest pays the 3% if they cancel.

The problem is a guest that won't sign could argue that they don't have to pay the 3% fee because they never signed the contract agreeing to the 3% cancellation fee. Or that I cancelled their booking when they didn't sign so I should pay the 3% fee.  Either way, it seems to make more sense to me to not process the credit card until after the contract is signed.

Yes, in fact, it is essential to state in your House Rules that guests are required to sign and follow the Rental Agreement.

So either I am out the 3% or the guest is out 3% if they decide they don't want to actually sign the contract.  Sounds like I have to use one of three House Rules to admonish them to read the contract because the cancellation policy of losing 3% becomes effective as soon as they book even though they haven't actually signed a contract.  Do you have any other options for this?