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I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone!
This is one of the advantages of using Lynnbrook instead of Elavon or another large general-purpose processor. Lynnbrook is designed around vacation rentals, and you'll never get a frozen funds issue or a suddenly-closed account. Virtually all large general-purpose processors will do that in certain circumstances.
The other big thing is fee and deposit automation. Lynbrook passes us to-the-penny fee amounts and deposits with every transaction, whether your fees are taken out once per month or in every transaction. This means that you can see exact fees and deposits, as they happen, in OwnerRez without lifting a finger. This is nice for reconciliation and for doing things like PM fee expensing. In the future, we will sync these fees and deposits with QuickBooks as well. If you use Converge or some of the others, you probably won't get that for a while if ever.
Just some other stuff to keep in mind. The processing fee % isn't everything.
Hey Russ,
Welcome to OwnerRez!
Our Hosted Website platform automatically adds those numbers at the end of the URL so that your pages are resilient against changing slugs (ie. the words or property names in the middle of the URLs). If you change those words, the URL will change, but the old URLs will continue to work because of that number at the end. Any page with that number at the end will go to the correct (ie. numbered) page regardless of the word in front of it.
However, we also smartly detect if the number is missing and check for that page slug as well. So, as you correctly detected, if the number is missing, OwnerRez will still honor the slug and find the correct page. Without the number though, any change of the URL slug means that third parties that linked to you won't work because your URL changed.
Does that make sense? 🤔
The "number-less" Urls seem to seamlessly forward to the correct Urls without the dash and numbers. Will sharing the number-less Urls cause any SEO problems?
Number-less URLs will work perfectly fine, and number-less URLs will not negatively impact SEO because our pages contain a canonical element that tells search engines what the official URL is for that page no matter how the browser got there.
However, what might impact SEO if if you use a number-less URL and then it ends up changing by a letter or word and the third party that linked to you now has a broken URL.
Is there any way to make the Urls without the dash and numbers?
Not yet. We've considered adding a general website setting that would allow you to specify that you don't want the auto-numbering, but we haven't done it yet. If that's important for you, consider creating a post in the Feature Request forum and voting for it to see who else wants it too.
When I signed up there was a $149 converge gateway fee, offset by a Costco rebate at 90 days, I think it was $200-$250 rebate.
I pay a $5 basic monthly fee, IIR, there was another $5 fee which was waived.
in my experience, Costco offers a different sign up special every month. And the Costco deal is vastly better than any other Elavon setup so you want to be sure they are quoting you the Costco offer.
Who did you speak to?
Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.
I talked to them and then via email and what they told me over the phone and then via email doesn't match!
They said there is a $149 set up with Converge and then $5 monthly. And via email they said the monthly fee is $13.
How much do you pay as a monthly fee?
I am evaluating Lynnbrook also, that has an amazing costumer service I may add because I called them like 4 times already vs Elavon that are not very nice over the phone! :)
That seems likely, but, if you want to write in to the Helpdesk with a specific example, we can confirm.
That is a business decision, but from your description, it doesn't sound good, so, yes, cancelling seems like it would be the prudent course.
If you want to write in to the Helpdesk with the ORB booking number, we can look more deeply, but, given that this is a Monday morning and we have to work through the weekend's tickets, I cannot guarantee we'd be able to have an answer within 5 hours.
And now its 5 hours to check in. Not sure what to do about this one! Any help??
No refund due but only 50 collected and card no good. Do i cancel? She never has opened the first email sent to her and does not answer calls or texts. She purchased travel insurance...
Thanks Ken. I’ll look forward to that.
Unfortunately, this is not possible at present, but there are plans to add the ability to generate custom reports in the future.
I believe they don't deposit until after the Guest checks in, similar to airbnb. Maybe that is why?
A guest booked in December for arrival tmw. At the time of, only paid $50. Today when the scheduled payment tried to process it says DECLINED. "Blocked, first used - transaction from new cardholder, and card not properly unblocked"
What does that mean??
Thanks
Lacey
The Urls generated for hosted web site pages contain a dash and numbers at the end. For example:
https://www.hatterasislandvacationrentals.com/oceanfront-homes-573976717
https://www.hatterasislandvacationrentals.com/soundfront-homes-573976734
These Urls seem to work without the numbers, e.g.:
https://www.hatterasislandvacationrentals.com/oceanfront-homes
https://www.hatterasislandvacationrentals.com/soundfront-homes
I have two questions here:
Thanks!
Is there a general timeline for Lynnbrook payments to show a deposit date? I have CC payments made 30+ days ago that still don't show a deposit date.
Thanks,
Russ
Go to Settings > Hosted Websites > click on your Hosted Website row in the table > click on the Home page row in the table > click on the Hero Unit tab > use the Type dropdown selection to experiment with the various different ways of displaying that part of the home page to determine the one you like best, saving in between and refreshing your website in another browser tab to see the changes.
Is it possible to include # of guests (adult, child, infant, pet) when I run the Detail Line Item Pivot report? This report suits my bookkeeping needs but I also want to track guest numbers and it’s a huge pain to have to run a separate report and import it to a separate table just to keep tabs on that data.
Thanks.
Can someone tell me how to put a search availability widget over my web page header image? Like this one:
Thanks.
Sure, you can email me any questions about Elavon. I have used them for 3+ years and am extremely happy with my representative & her level of service.
I see I posted here in late 2019. I checked several choices and part of who is the best processor depends on your volume and frequency of charges. For me, a mid-range volume, under $100k, Elavon was best (via Costco, apparently Elavon not via Costco has different terms.). If you go through Elavon/Costco, I am happy to refer you ($100 Costco card for you and me.) My contact. is Trevious.Grier@Elavon.com and is great.
Other people like Bambora, Lynnbrook, Ascent, etc. But you'd need to check terms.
Hello
I wanted to use your referral since I am looking into Elavon.
Should I just send an email to your contact?
Thanks.
There's a workaround for this case: https://www.ownerrez.com/support/articles/discount-codes#position -- use percent of subtotal and configure positioning to make sure the discount comes before surcharges so that it only applies to rent.
Hmm, I'm a bit confused by this - OwnerRez has supported multiple currencies for a long time, though perhaps not as far back as 2014. You can set them either for your account as a whole in the Culture section of Settings main menu, or optionally, individually by property. We have a great many clients using this functionality successfully for several years now, Euros should be no problem.
Hi Chris, I have been searching and I still don't see anything on Multi-currency 8 years later... am I not finding it or is it still on the Roadmap? I have a property in Europe and need to have it in Euros if possible. I do have an European Payment processor connected to OR and can accept Euros. How would I get OR to process the reservation in Euros?
Unfortunately, at present, there is not.
You can use triggers to send SMS messages, yes. So, it would be possible to configure a trigger to be sent to yourself when a booking is created, because there's a trigger for that. At the moment there isn't a trigger for an inquiry or Airbnb message.
Hello all ...
I'm new to OR and am bringing in booked future stays. I have their Rental agreements saved as PDF and have been uploading them into their reservation on OR.
I also have triggers that only send if the Rental agreement has been received. This will work fine for new bookings, but is there any way that I can manually let the system know that the Reservation agreement was returned and that way the triggers will send the emails out?
Thanks
Carole
No, I'm not aware of any page builder that does a good job of generating flexible HTML at all, much less one that would work well with the Hosted Website system.
However, we do have a WebAssist service that can help you if you know what you want - please write in to the Helpdesk for more information.
No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.
Was Converge willing to at least cite a specific booking where a payment request was made without providing the required information? We can check the logs and prove that it is being sent to them. Please write the Helpdesk with the ORB number of such a booking so we can investigate.
I just sent a report to help@ownerreservations.com. I'm also on the line with Converge, but no help yet. Thank you.
We will be getting a call next week with a Relationship Manager to perform a Rate Review. I'd love to share with them your findings at that time, if possible.
No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.
Was Converge willing to at least cite a specific booking where a payment request was made without providing the required information? We can check the logs and prove that it is being sent to them. Please write the Helpdesk with the ORB number of such a booking so we can investigate.
I just sent a report to help@ownerreservations.com. I'm also on the line with Converge, but no help yet. Thank you.
I may be missing something here but when I read the provided link, it talks about sending an email message when a sms is received. However, I would be interested in getting a sms text message whenever there is an inquiry, booking, etc. on AirBnB or any other configured channels. Is this possible?
Could this be turned into an official feature request?
