General Help and Questions

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Paul,

Have there been any additional updates around VRBO messaging app integration? I'd say we're at the end of the next couple quarter timeframe now.

-Justus Smith

Is there a way for the Owner Statement to show Gross, minus Commission per booking, minus credit card fees per booking? Is this in the Statement settings (tried creating a statement with custom columns)? 

Or do commission totals and credit card fees to be reimbursed to the PM need entered manually as an expense? 

Thank you,

Kim

I too would love to see in-app automated responses from OR. While email responses may have worked back when vacationing websites were mainstream, most people use apps today and having that digital papertrail in app is important for claims and such.

Today, I have to supplement OR with another app to do automated machine responses - and while not perfect, we do try to make it sound human and personable so doesn't feel like you're talking to a bot.

I don't think it's likely that this will be changed in the near future, but as pointed out previously, you can always re-enable to property to get whatever data you need. It's not deleted, just hidden.

Any answers on this? I just disabled a property due to selling it but didn’t run any reports before doing so.

I'm looking for an easy way to see our true net total revenue minus host fees and taxes. So far the only way I see to do this is to run the booking summary report for net total. Write down that # and then run the tax summary report and write down the total taxes and manually subtract that from the net total. There has to be an easier way. Or run the Line Item Pivot Report and scroll back and forth and try and figure out which column shows what I want.

Specific Report Suggestions:

Booking Summary Report: Add an option in the booking summary report to either include or not include taxes.

Line Item Summary Report: Add these columns: host fees, net total (total minus host fees), charge total (total charge amount before tax line items - should equal rent total plus surcharge total), net charge amount (total charge amount minus host fees).

Line Item Pivot Report: Freeze the header row so that when we scroll all the way to the bottom we still know what #'s we are looking at.

Offer an option to save customized reports.

Offer an option to auto generate/email reports to you.

If any of this already exists or there is an easier way to find what I'm looking for please let me know.

Hi Megan,

Yes, Vrbo reviews auto-match against bookings. Read this blog post about it:

Blog Post - More Settings for Refundable Security Deposits, Airbnb Status, Weekend Rates on Rate Table, Vrbo Reviews Auto-Match to Bookings

Make sure to subscribe to the blog and read the product update post each week!

Still not fixed 2 years later?

.

It doesn't work yet - they announced it too soon. Give us some time, hopefully it'll be ready in the near future.

Yes, the integration with Safely is now active and available for use!

https://www.ownerrez.com/support/articles/safely

Great! Got it. Thank you. You may want to update your website. For damage insurance instructions it still shows a screen shot of a “damage protection” tab. "The claim process is online, linked from the Damage Protection tab of each covered booking." Sandy

Damage Protection and Travel Insurance used to be separate tabs on the booking, but have been combined to one Insurance tab with sections for DP and TI.

Go to the Insurance tab of the booking and look at the Damage Protection section inside it and you'll find the DP information and claim form there.

How is this going?
Great idea to have this and Party Squasher.

An address verification API is very important.
I went through my rental this year and 14 had bad addresses uploaded by guests.
Tremendous potential for fraud here.

ah, this will make life much easier - hopefully the integrations works

Anyone get an error when adding a property to Airbnb via OR
"Error connecting property - please move the pin closer to your address to continue"
It's an address that doesn't exist in google maps correctly (the road is not even present). I put the address in and the pin drop is a few KM's away on the mountain. That doesn't work for loading. I then do a manual pin drop where it really is, and that doesn't work either. Anyone have any suggestions?

OR still shows that each of my homes is covered by damage protection. And bills me for the policies. But the tab (a host clicks on to submit a claim) is suddenly gone from each individual booking page. Is this a glitch or a problem I need to solve? I don't need to submit a claim, but I just noticed this morning that I couldn't if I wanted to. Thank you for your help in this matter.

Airbnb now includes Pet and Cleaning fees. I see that my cleaning fee has transferred over, but not my pet fees..or so it seems. Airbnb shows pets stay free and tells me all fees are imported via OR. Apparently not all.

Unfortunately, at present there is not, because Vrbo doesn't yet support integration into their internal messaging system. We're working with them on making this possible, hopefully it'll be available next year.

This is most likely caused by attempting to make the connection before first configuring your property data in OwnerRez, or importing it using this tool:

https://www.ownerrez.com/support/articles/listing-content-import

Try doing that and see if it helps. Otherwise, you can write in to the Helpdesk for specific assistance.

I specifically moved to OwnerRez because I was told I could communicate using 1 platform, Now it seems that is not true. I get no messages or inquiries for VRBO and only messages with Airbnb. Is there a way to do this using different credentials?

Configured Owner Rez - Both Airbnb and VRBO show my listing as "unlisted". There is no option to change the status to listed. This happened right after I started configuring Owner Rez.

This is a very old thread, and a lot has changed since it was last updated... Most importantly, we've decided not to add any more cleaning tracking features to OwnerRez. This is because we now partner with several other systems that do an excellent job of this:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

So it doesn't make sense for us to duplicate their work.

Agreed. We are still waiting for the ability to simply see the cleaning date. No need to block. Simply a color shade would work...that has no ramifications. We just need a "Marker" of some sort.

I'm seeing some Vrbo error messages I've not seen before. I'd recommend reaching out to their IPM tech support team to figure out what's going on and get your account unlocked. Then, write in to our Helpdesk so we can take a look from our end.

About 6 weeks ago I connected to VRBO via API. It all looked fine.

When I click on API settings I get the connected status. However when I click on it I see there is a sync pending. Next to that it says Synced: Never.

So I'm guessing something is wrong. I've tried the quick connect integration and it falls over half way through. I've also tried the channel bridge and that just gives me the message 'An error has occurred'.

I've tried to work through it so many times now that I've got a message saying my account is locked for my safety.

Any suggestions or help would be gratefully received.

Can you send this in to the Helpdesk, with a URL and screenshot?

I thought this was fixed before. But now I see calendar widget shows rates on blocked/booked dates. I do not believe it should. Like the dates blocked beyond X months show some default low rates. If I unclick show rates, it removed rates even from available dates.

Please! This is such a huge bug to fix! PMs need to be able to quickly show their annual revenue without re-enabling properties. It is both a waste of time and a stress to have to do so. This should be a simple fix. Please, please!