General Help and Questions

Sort by

• Newest Reply
• Newest Topic

Not specifically.  However, you can manually create a custom quote that violates the gap rules, and it'll be bookable.

I do not know how you share. We in the Smokies have a FB group for members. That is how we communicate with members. 

Hello! Is there a way to override the gap rule around a specific reservation?

Is there plans in the future to have the ability to grant access to the CRM without having to give full admin privileges?

It would be an amazingly useful tool to allow an assistant to communicate with guests, but in order to do that, the person would then have the ability to do almost anything in the OwnerRez account. 

How do I do this for my cleaner? I’d love for her to see my calendar and get emails for bookings/cancellations 

I'm suddenly getting an error on my AirBnB API sync for a couple properties which are only available occasionally. It's saying that the content push failed and says: "You can only accept long-term rentals (30 or more)" I've never set a minimum of 30 days, and we host short stays in these properties. On the Airbnb side it's showing these properties as unlisted and I can't edit that section because I'm API integrated. 

Both properties are in the same city, vs. others in other places not having an issue syncing.

I'm suddenly getting an error on my AirBnB API sync for a couple properties which are only available occasionally - it's saying that the content push failed and says: "You can only accept long-term rentals (30 or more)" I've never set a minimum of 30 days, and we host short stays in these properties, although the calendar has been blocked since the Autumn as these are seasonal rentals. On the Airbnb side it's showing these properties as unlisted and I can't edit that section because I'm API integrated. 

Any ideas? Both properties are in the same city vs. my other properties which are in different areas. 

I'm suddenly getting an error on my AirBnB API sync for a couple properties which are only available occasionally - it's saying that the content push failed and says: "You can only accept long-term rentals (30 or more)" I've never set a minimum of 30 days, and we host short stays in these properties, although the calendar has been blocked since the Autumn as these are seasonal rentals. On the Airbnb side it's showing these properties as unlisted and I can't edit that section because I'm API integrated. 

Any ideas? Both properties are in the same city vs. my other properties which are in different areas. 

I verified the email domain and did the procedures for Go Daddy.  However, I can not receive any email thru owner rez and now even others.   If I send an email to this email from my personal account it goes thru.  But if my husband does the same, it does not.   We have vendors that email us their invoices and that is not going thru.  Here are the settings in my Go-Daddy account (The others I didn't add and can not delete):

A             @            52.201.23.5         600 seconds      

CNAME  www     hosted.ownerrez.com.  1 Hour

CNAME pm-bounces      pm.mtasv.net.  1 Hour   

CNAME pm-bounces.email          pm.mtaxv.net.  1 Hour  (PS - just added that yesterday 2/16 to see if that would fix it - it didn't)

TXT         20220216150709pm._domainkey             k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCOFovRBsia+Jstr7qGP4QBXsS+tLIlpyFkJCRAil04pWsMXt9MLjsN0vgQHYRSOlpsYJmMDx71irU8UulTHmLcfVPHJou0xgVEFxFaJQqmLWE+c1lIkCI6d/QwtX40y8bHJOKOp4+ypmzu45se7Lz8Q3S9cmwDAoEPhoTsvrMv/wIDAQAB                1 Hour

Here are couple of the Bounced email (one after 2/16 and one before):

Email # ORE25388956 

FromOwnerRez (help@ownerreservations.com)ToOwl Valley Properties LLC (info@owl-valley.com)SubjectEmail domain owl-valley.com is now VERIFIED to send emailRegardingVerified Email Domain # 2140Using System AlertVerified Email Domain Changes StatusActivity

• Feb 16, 2022 10:28 PM - Transient - The server could not temporarily deliver your message (ex: Message is delayed due to network troubles).
• Feb 16, 2022 10:23 AM - Email Sent
• Feb 16, 2022 10:22 AM - Email Queued

Email # ORE25355132  Print

FromOwnerRez (help@ownerreservations.com)ToOwl Valley Properties LLC (info@owl-valley.com)SubjectAirbnb Message from DavidRegardingGuest Message # 10601778Using System AlertAirbnb Message Is ReceivedActivity

• Feb 15, 2022 9:47 AM - Transient - The server could not temporarily deliver your message (ex: Message is delayed due to network troubles).
• Feb 14, 2022 9:42 PM - Email Sent
• Feb 14, 2022 9:42 PM - Email Queued

What can I do - if I delete the email from the software what happens to the website and would I only get text messages?   Is this fixable?

Ok i have it all set up.. just not sure how i share it with the other members now..

My website

Ustlcrentals.com 

Thanks in advance!

Wow.. thank you for the thorough step by step instructions! I'm about to give it a whirl! Wish me luck... and thank you again!

Has anyone received this error before i am not clear what it means

thanks

Ozan

Actually we are behind property share idea. Initially we had OR generously code a a set of property share widgets but every update needed to involve a support ticket. Now OR improved upon that and joining (or leaving) property share is much easier. Ours is for Smoky Mountains TN. 

What property share admin needs to do:

• Create property share with brief description of what market it covers. i.e if you are in FL, you do not want properties from Alaska joining. 
• Create property share widget (TILE option) in OR.
• Share the widget code with share participants
• Verify and approve members when they request to join

What ALL property share participants need to do:

• Ensure that your website URL on Property settings in OR is properly populated and live. Even if it is populated, you may want to "edit" and save it. Suggestion that your property URL points to the page on your website that actually houses book/inquiry widget. Example: smoky-mountains-cabin.com/appalachianescape is where my book./inquiry widget is housed on my website. 
• Create property share subpage on your website. Example of mine - smoky-mountains-cabin.com/rentals-by-owner
• embed the code provided by Admin above in the property share page on your website
• enroll your propertie(s) in property share by sending request to Admin (make sure you try to join appropriate share for your area  or create your own)

Optional:

Create a standalone simple website where property share widget in embedded with simple description of what it does. Ours is housed on Wix and it is only a couple of pages. here is is smokymountaincabinsbyowner.com Travelers can search, find property they like and be directed to chosen property's site to book. 

Website admin collect as small fee per year for website hosting/maintenance/updates. We also have a FB page where we regularly feature participant properties and Instagram page for the same purpose

Here is a simple info flyer we publish explaining how it works. 

Just wondering if this has climbed the list yet? We’re in the midst of integrating all of our experiences with a new software company so we’ll be running lodging in OwnerRez and “experiences” in a software called TheFlybook. The learning curve of the software compared to ownerrez has been VERY hard (I kind of hate it), but it allows me to book guided fishing tours, massages, chef-prepared meals etc with specific start times, end times, specific dates blocked out seasonally, etc. It also contemplates “resources” for activities such as a boat that’s already rented by one guest wouldn’t be available for the next guest etc. I’m sure all of this would be a huge undertaking for OwnerRez to dive into it, but at the very least, we might consider throwing all of the Flybook functionality out the window if we could just get an alert when someone books an add on in OwnerRez. Right now, if I sell a charcuterie, I have to look at each individual booking to see the purchase and prepare the food. We’d rather run a weekly or monthly report of everyone needing a charcuterie or a massage or whatever it is, so that we can plan ahead! There’s big money in up selling all of these items. 

Yes, we need this type of report too. We sell airport transfers as an add-on and at the end of each month, I've to compare the Transfer company's list with ours but as far as I'm aware of I can't produce such a list in OR, so I check the bookings one by one. 

Yes, I need this report functionality.  Does anyone know if this is possible?

I figured that out - you click on "batch"  then click on the ones you want to approve or deny.

I'm still none the more clear on what or how this works.  I had an email a couple of weeks ago asking to join my share, i clicked on it and it just took me to the homepage of property sharing section. No where to approve. I do wish for better communications amongst us owners. Maybe once a share is started it could be given its own discussion board... to help us collaborate.  I dunno.   Just confused and throwing out randomness!

Can someone join more than one Property Sharing Group in an area?     I see people requesting to join multiple ones in the same area.  

It would be helpful if there was an email included in the request to join a property share.  You need a way to contact them to give them the widget computer code to add to their website.     

then you need to be able to verify that they added it to their website.      Not fair to have them on everyone elses pages if they do not add it to theirs.

Is there a way use this format if there is a booking through Airbnb?

Hello,

I am having a similar problem, except I have beyond pricing and my min nights is 30 days. All 3 sites (airbnb, ownerrwz and beyond pricing) say 30 days, so I not sure where to go from here. Any other suggestions?

Schlage Encode is now supported by RemoteLock and may be compatible with one or more other Lock Integration systems that OwnerRez is partnered to.

https://www.ownerrez.com/support/articles/integration-door-locks

Please email help@ownerreservations.com and be sure to include the ORB#### so we can look into this specific booking for you.

Hmmm, just got an AirB booking but pet fee did not happen. 
I have the pet fee set up in the two places noted in the article. - "the Suitability Pets option on the Amenities tab of the property, and the Pets Max of 0 (or otherwise) on the Rules of the property."  .... any ideas what I might be missing??

Thanks

We only currently support door locks that have their own API system built-in. Most of the Schlage locks use a "gateway" like Vera to operate. Some work directly but it's a moving target. We also tend to support (first) the lock types that most users have asked about. eRL, ResortLock, PointCentral and Kaba are now supported.

Schlage Encode works without a gateway. You can be anywhere and change codes, lock and unlock, etc.

Is Schlange Encode supported now? 

This would be a huge help to us. Not only for reporting but also to be able to see historical bookings when we don't have the guest name (as we no longer have access to the channels)

oops, just saw the updated info

This was amazingly helpful. I figured out the custom fields and they work just as you explained. So, problem solved.

Thanks so much.