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While it isn't ideal, I already have Ken's idea implemented. Whenever I have a guest that I'd prefer not to rent to again, I tag them as a "Problem Guest". Then I have a booking trigger that will send me an email if they book again.
I haven't had a problem guest try to book again yet, so don't know if my trigger will actually work. If they do, then I would just cancel the reservation and let them know they're not welcome based on their previous stay.
Most of the time the feeling is mutual so I don't really expect many of them to try booking again. Having a way to point them out if they do is nice, but simply blocking them would be better. That way we don't incur credit card fees that are kept by the merchants. Integration with AirBnb and Vrbo would also be nice because then we wouldn't incur any negative consequences of canceling a reservation, though I would think both would waive this if we show good reason for the cancelation. This would probably be easy as there would be documentation of it from the previous booking via that channel.
As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time. This would create even more confusion and frustration than the current situation.
We do recommend using a "Bad Guest" tag on their contact info, which would provide some potential for awareness and action if they tried to book again.
What about direct bookings through OR? I have a guest who has broken rules and I do not want returning to our Inns. They booked directly through OR, yet I still can't block them?
Any updates on this? I would be willing to pay a premium to have a "enabled, disabled, and non-active" property to see them in a report. Maybe $1.00 a month for "non-active" and it shows in reporting.
With Team Access, when switching accounts, please list the "(me)" account at the top of the list rather than the bottom.
I have a lot of team access accounts but am most often in my own so it's a lot of scrolling to get to the bottom each time I go back to my account. It makes more sense to be at the top or perhaps second after the (currently viewing) account.
Thanks for considering!
I agree. I have been using my Nexia (Aka Trane Home) locks for a long time. I finally just changed to a new one not because it stopped working but because it was wearing out and looked bad. I dont mind paying the 10 bucks a month it is well worth it. I wish OR would program it for me so I don't have to do it manually. Its not that big of a deal since I only have one place and its not terribly time consuming. i did have to put a few nexia repeaters in which definitely helped with range. I do use OR to collect the door code the customer wants so its easy for them to remember.
I know you guys probably have a lot of much more important things to do, but I was wondering, if implementing darkmode isn't that hard, could it maybe be added in the future? It's the only site I use that doesn't have it!!
Ken, is there a wifi Garage door opener integration or Yale assure integration coming. I have a Anderson Door that will not accept a normal schlage encode.
99% of our bounced emails are due to misspellings in the mail server such as @gmaill.com or @ggmail.com, etc. It would be great if there were some program that could scan and alert for common misspellings of mail server names. This would greatly reduce our bounce rate and help ensure our emails don't end up in the spam box.
I love the Schlage lock integration, it's simple and inexpensive and works great. And I like how it pulls lock code / code sync status to the booking record. However, I don't really have any automation around warning me when battery percentages drop down. I would like either a trigger or a system notification email to let me know when the battery percentage drops down below a certain threshold. As it stands, I have to navigate to the Schlage integration dashboard (which is buried in the settings menu) to view the battery percentages. RemoteLock was good about sending warning emails when I used them and I would like that same automation from the OR Schlage integration.
Yay! Thank you!
Hello,
The inquiry triggers work great and I'm loving them. However, when a booking request comes in there is no trigger to send the message in the system and the inquiry triggers do not send. Is there a way to enable the autoresponder functionality for booking requests as well?
Thanks,
Ryan
Hey Ryan!
You can easily set up message templates to Reply to inquiries with a bookable quote and maybe even add the trigger condition of Listing Channel > Only Vrbo (or any other listing channel). You may need to create specific listing channel (Vrbo, Airbnb, etc.) templates for it but the above support article gives instructions on that. See our Trigger Examples support doc for lots of other template and trigger ideas.
Anne
I have not heard reports that it does not, so, I'd say, yes. :-)
Many of my messages look "fine" on a computer, but on a phone, the lack of "match" between the Owner Rez hardset fields, like {PINSTMAN} and the footer are striking. The different sizes of fonts in the one email is unprofessional looking and embarrassing.
I am having the same issue. Does an Outlook Calendar work?
Just wanted to drop a small update here that the first release of our Messaging API went live last week, and several AI/messaging partners have officially begun working on their integrations.
You can create a different View for Owner Statements, but not for PM Statements. I tried that.
I created a new view, but while it wasn't offered as an option for creating a PM Statement, it was available for an Owner Statement. No user-created views are offered as an option when running a PM Statement. It's pretty clear that custom views are for Owner Statements only.
I didn't see a download to Excel button until I actually created the Statement instead of just previewing it. That's at least a workaround, thanks for pointing that out.
You can create a view for PM statements that allows you to select the columns to display. PM Settings - Statement View
Also once you create an Owner Statement it can be downloaded...just click on it. There is a download button at the top with options and one is Excel.
I am experiencing pain right now running my property manager reports, my PM Statement:
1. Can't group by property, which means I have to do it by hand.
2. "Full Details" View doesn't include guest or property name, just the booking ref. The "Owner View" does include those details, but not others. They should be labeled the "Some Details" View and the "Some Other Details" View.
3. No customization possible.
A more flexible, user-configurable reporting system is definitely needed. I'm just starting out and already I'm running into inefficient processes (for me). If I double my business I will be spending w-a-a-y more time manually adding, subtracting, checking totals, and reconciling than I would with a flexible reporting system. A better system would save me a lot of time and reduce inevitable errors.
This feature has my enthusiastic support.
P.S. At a minimum, give us the ability to export reports to Excel so that we can use it to produce what we need.
This is not something that is possible, because the listing channels don't support it.
However, they do have a way of accomplishing more or less the same thing mathematically - a Length-of-Stay discount. And OwnerRez does support this:
https://www.ownerrez.com/support/articles/length-of-stay-discounts
Hello,
Is Ownerrez capable of adjusting the rate for a stay with a smaller number of days? (adjust the nightly rate based on the length of stay if there is a minimum night stay) For example, if I have a minimum stay of 5 nights and someone searches on an OTA for 3 nights can the software adjust the nightly rate for 5 nights to three nights? So if a 5 night stay was $1000 per night a 3 night stay would be $1667 per night. This would greatly help with VRBO's new search system where it is almost impossible to find the calendar with available nights.
I guess it is called dynamic pricing. Is it possible to do this without using a company like pricelabs or beyond?
Thank you,
Julie
I don't think you are getting my point. You can say 1/3 upfront or $200 up front. But the bottom line is the quote will never match the agreement. If you have 3 or 10 payments OR will always say upfront is X and then the balance is due on Z.
For example....
If you have a 6 month rental that's $1000/mo OR can only break it down into 2 payments. The up front and the balance. And while you can modify it AFTER the booking.... your guest will be confronted with a 2 payment plan on the quote page no matter what your actual structure is.
I don't want to have to explain to guests that my software is wrong and the actual payments are different.
Hello Shawn, any update on this?
Crystal,
(The quote page that says "What to pay" will state either 100% up front or 50% up front) which then doesn't align with the payment terms in your rental agreement (1/3 up front and 1/3 every month on the 30th or whatever that particular rental is).
The quote page will say whatever is in the property rules. If the property rules are set up to be 1/3 upfront, that is what it will say. You can adjust your property rule to your RA or your RA to your property rule so they match. I do not include any amounts other than sec dep amount in my RA - all the amounts are handled by quote/receipt emails.
Crystal,
With regard to the "workarounds" that Ken noted there are a couple of caveats. 1) The messaging of the booking process doesn't match the actual payment schedule and there is no way around this. You have guests viewing payment terms on one page (The quote page that says "What to pay" will state either 100% up front or 50% up front) which then doesn't align with the payment terms in your rental agreement (1/3 up front and 1/3 every month on the 30th or whatever that particular rental is). And 2) It requires you to manually adjust this for every booking. If you don't mind those it may work for you.
Hopefully OR gets this into development as I know it would benefit a lot of owners.
I would like to add a modification to this feature request. It would also be nice to add trigger when a tag is added. Similar to the function above I sometimes add early checkins without charging. So it would be nice to have these triggers initiated via a tag as I use tags to indicate such things as pool heat, bbq rentals, early checkins and late checkouts.
It is possible to manually set up payment schedules on individual bookings:
https://www.ownerrez.com/support/articles/multiple-payments
Here's more ideas for how to handle nonstandard bookings:
https://www.ownerrez.com/support/articles/mid-long-term-stays
The Airbnb pre-booking message is the ideal and most logical place to put the most important disclosure items and avoid misunderstandings. (disclose rental agreement and security deposit) Way more visible than buried in the 'house rules'.
If you can't support it for now, is there any way that Owner Rez can just be hands off with this field (and others) and let us set it in Airbnb??? (I would ask the same question regarding pet fields, etc. in VRBO...)
Is there a way to toggle off all daily API syncs - except price changes??
Maybe I'm just revealing how little I know about how an API works. But I can dream.
Three of our six properties are now mid-term rentals and I'm contemplating removing them from OwnerRez entirely. Payment schedules would make things SO much easier and give a reason to stay.
I would love to have a booking types for owners. $0 stays, possibly with a cleaning fee attached. “Owner reservation”
we use breezeway and have the ability to send auto messages during “owner bookings” based on reservation type- if it’s tagged an owner stay we can send them diff messages than guest.
would love the ability to differentiate these stays. All blocks for us are not owner stays. Some are maintenance, some are blocked for photos or deep cleans. I have to sift through at the end of the month to really see which ones were owner stays that I need to bill a clean for.
Hope this makes sense
