Feature Requests

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Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay. 

You can send Third-Party Alerts to anyone:

https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#third-party-alerts 

OR Team -- thank you so much for the scrolling ribbon view!!! This has (obviously!) been a feature many users have been eager for, and it's awesome to see it get implemented! I appreciate all your hard work on this!

When do you anticipate being able to filter by bookings on the new ribbon? We utilize that on just about a daily basis so will unfortunately be relegated to using the Legacy ribbon until that is added.

(As one example, for context on why this is crucial for us: We tag bookings that we've already written welcome notes for. We use the filter in ribbon view to quickly view any bookings that don't yet have the welcome note tag so that we can see which ones still need to be written.) 

--

Also -- I'm not sure if you're aware, but the ribbon changes seem to have impacted something in the Portal Access ribbon view, rendering it useless at the moment for all my homeowners. 

I hope this feature is made available soon. I added my co-host and she complained about not receiving any notifications. That's when I came across this feature request - was very surprised that it did not send email alerts (at miminum) to team members with full access. Is there any workaround for the cohost to receive alerts, while this feature is being implemented -- how about text messages?

IDK how I managed it, but when I turn my phone it no longer flips to landscape view. OR is the only "app" on my phone that doesn't turn when I turn my phone. Any idea what I might've done to mess this up?

Hello all - I should have mentioned in my earlier post that we do provide a way to revert back for those that prefer or need the "legacy" ribbon view.

Find out how to do that in the support article: https://www.ownerrez.com/support/articles/main-bookings-display

The desktop works and looks great but it needs work on the mobile version. New is difficult to use on a phone. When I hold the phone vertical, I cannot see the property names with only 17 chars visible. When I hold the phone horizontal, more than half of the screen is used for bars and icons and little window left that only 3 properties fit. Fonts and scale of the bar chart can be smaller to fit more into the screen. I cannot see a full month now in the mobile.

Please Add the logo of booking site on the each reservation. I assume that should be simple as sometime we do treat booking’s differently based on where it is from .( like id requirement , sec deposit etc )

The new ribbon is AWFUL. Please make it an optional view with the old ribbon. With the old ribbon I could easily see the whole month for all 5 of my properties on my phone. Then quickly scroll from month to month to check on availability. Now too much screen space is given to the names of properties on the side and dates on the top. Plus I can’t even view a whole month. It’s the worst “improvement” ever. Worse than Clippy. 

Hello all - the first round of Ribbon Calendar enhancements has been released! While it may look similar, the Ribbon Calendar has been completely rebuilt to address some long-standing issues. Read our bookings display > ribbon calendar support article to learn more about how it works.

We plan to add more to it over time - some of the things discussed in this thread - but this is a great first round!

I agree.  We have access to so many email addresses, it would be excellent if we could market to these guests.  It is such a wasted opportunity at the moment.

When I search a topic, I really have trouble finding what I need. Some of the icons make sense, but others don't. It would really be helpful if we knew when the search result was written, especially when it's an article, to see how recent the info is. Is this possible?

We have had discussions with American Snowbird, and they have expressed interest in integrating with OwnerRez. Currently, there is no ETA on when they will complete the API integration, but we'll make an announcement on our blog once the integration is completed.

Currently OwnerRez supports shift+click to select multiple entries on a list at the same time. The way this works is if you select the first box check box, then shift+click the bottom box, it'll select each one in-between as well.

~Caleb

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-and-android-app)]

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ios-andriod-native-app)]

When viewing bookings in "Month" view:  If there is a check-out and check-in on the same day, the gap between ribbons is too small when viewed on a phone.  On several occasions it has been missed by my contractors when viewing the calendar.   I send them a screen shot so they know when there are guests coming and going.  The gap is so small it's easy to miss.  Thank you.

If there is a Beta group I would also like to be added to it. Thanks. 

is there a formal way to sign up for the Beta program? Thanks

Add me in to beta for Google Vacation rentals. Mahal I in advance! 

Not really, because a) it would take a great deal of developer time that would be better spent on improving the more generally used features, and, b) there are a great many people who do not want to install random additional apps on their phone.  I know I myself wouldn't consider doing that for just staying somewhere on vacation.  It makes somewhat more sense for a vastly larger company that you're booking through, like Escapia.

However, that is why we have this voting - I am prepared to be proven wrong by demand.  I'd be curious to see demand for a specific app from actual guests, not sure how we'd be able to get that though.

Note that we already have several integrated partners that provide much if not all of this type of functionality though:

https://www.ownerrez.com/support/articles/integrations-overview#guest-communication 

I would expand this to also allow only guests or inquiries with certain tags or conditions, such as a prior guest, if not already available.

Right now, when you go into some areas of the guest record, such as to add a file, there is no one touch button to get back to the overview.  You have to go back to bookings, find the reservation, and click on it.

As an example, you add a file (such as a drivers license jpeg) and now want to add a tag.   Oops, cant get there from here.   You have to start all over again.

The overview button is already on many areas of pages you reach through the overview.   Just add it to all.  

please Vote!

thanks

Charlie

Airbnb actually does allow you to require guests to sign your own rental agreement.  We have occasionally seen them demand you to put the full text of your agreement in your House Rules, but even that is relatively rare.

I am not a lawyers, so there may be other benefits in your particular jurisdiction that appropriate legal counsel could point out or even improve with language tweaks, but, here's what I've seen:

1. If, God forbid, you have a situation that requires calling the police for an immediate eviction, having a signed, legally binding contract in writing to show to the responding cop will always be much faster and more effective than trying to show them a chain of Airbnb messages on your smartphone.  This is particularly relevant in case of squatting.

2. Similarly, if, God forbid, you must take any other sort of legal action against your guest for damages of any kind or any other sort of dispute, a signed, legally binding contract in writing will be far more powerful in court than Airbnb messages or depending on Airbnb to weigh in on your behalf.

3. If you are using the direct security deposit we recommend (and which Airbnb allows, but, only when using OwnerRez or another similar channel manager), then the signed agreement gives you the legal authority to take the damage deposit without any additional permission.

4. As part of the rental agreement signing system and proof of legal validity, we collect the guest's real email address so we can send them a copy of the contract they have signed.  This is nice to have for a variety of reasons, and while there are other manual ways you can get it, this one is automatic and doesn't require you to do anything.

Others on this forum may have noticed other advantages, but these are the ones that immediately come to mind.

Yes, Airbnb does allow sharing of links via both their blind email addresses and also via their internal messaging system, but only once a booking is made.  That is why the rental agreement can only be signed after the guest has fully completed the Airbnb booking process, and not before.  Our instructions discuss how to send the message via both template and Airbnb internal message:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement#sample-template

We recommend doing both, as neither method is completely reliable.

Triggers are used for regular messages that should be sent automatically on a schedule to every guest, or at least to every guest that meets particular criteria.  Scheduled messages are basically manual one-offs, used with individual bookings.

OR has often failed to identify repeat guests, even though emails, phone numbers, etc, are the same.  Even when it does, files from the guest record (such as a picture ID) are not carried forward.

I Suggest

1) That, at the least, any new guest with any matching characteristics of a prior guest’s Full Name,  address, phone, email, or CC number, be at least presented as a possible match for us to approve or ignore, or tag for further review.   The address could help to identify a bad guests who now has their spouse or other household member make the reservation. 

2) That with any prior guest match, including through the process suggested above or through whatever algorithm is being used, that we be given the option of carrying forward prior files, tags, and notes.  

I think that tags are being currently carried forward, but have been told that files do not.   If I have stored a picture ID or other information, I prefer to retain it with the new reservation. 

Thanks! Please vote.

Charlie

Hi Ken,

Thanks for the recommendation. I have a few follow-up questions:

1) I thought AirBnB didn't allow hosts to request (or at least require) guests to sign additional rental agreements. Am I mistaken? Also, AirBnB guests are not used to having additional agreements so am concerned this will create all kind of additional work with back and forth questions

2) From your experience (or others on the forum), what type of protections would the agreement give us that would be under AirBnB control? Are you referring to guests that may squat? Other legal issues? Appreciate the insight

3) Operationally how does it work, does AirBnB allow sharing of links via their blind email once the booking is made? Is there a way to send the agreement request through the AirBnB messaging? I couldn't find on the System messages to select to send via email or AirBnB messaging

4) what is the difference between Triggers and Scheduled Email messages and when should one use one over the other?

I'm not sure of the type of example you are asking in your last paragraph. I currently don't know of any way to ask the guest for their email other than to send the contract signing request email, which I don't have set-up for AirBnB so I am not sure how I would have an example to be reviewed. All emails I have captured for AirBnB guests have been through manual requests over messaging and then copy and paste into contact. Is there another way to request the email that I can activate?

Thank you for your attention,

Manel

Yes, this is planned for the future, though I don't have an ETA.

I can't see the message if someone replied?

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Where it says SELECT Above it add a SELECT ALL Option so we can select all then uncheck the few we need the data for.

Right now it requires checking many boxes to be excluded which is time consuming every page where the report pulls in records that will need some excluded.

Example: PM should be paid 100% property fee, $350 cleaning and 20% of the base rent and 12% taxes
Owner should receive 80% of the base rate, 100% electric fee, $150 cleaning. 

The BEST way for the User experience is to have it right on the charges page with breakdown as a new column "Paid to" and "amount".

Charges    Change ChargesThese charges constitute the 'invoice' that the guest pays you for the booking. Anything affecting the total cost must be entered here. Before issuing refunds, these charges must be adjusted to reflect what is being refunded.

Currency: USD

Guest Channel FeesAmounts the guest paid to the listing site directly, like service fees or taxes remitted by the listing site. Record Fee Delete

Total guest fees $1,146.35