Feature Requests

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Same. Just found out today that imported calendar conflicts only come to the main account holder. Makes no sense. 

Please consider adding tags and account level custom fields as INSERTABLE on property descriptions

I want to know whether guests checking in the upcoming week have opened my 2 critical emails or not. Right now that's a pain to figure out for even just my 4 properties. Adding a check-in time (after & before) filter in the communications history would solve this problem and limit the display to just those bookings coming up, rather than the way it shows it now which is all bookings. It would also be helpful if the booking check-in date was displayed and the list could be sorted on it.  

How do you add a mandatory custom field to your booking widget? Found your response and it sounds exactly like what I'm trying to do.

Displayed and required/optional custom booking fields are filled out by the guests as part of e-signing the rental agreement. 

Yes I agree completely. We have a team of 4 and each of us getting alerts is rather challenging.

As far as I can tell there is really only one option for alerts, e-mails to the primary account profile email. Ideally we would have mobile notifications or at very least text messages on critical alerts such as guest messages, inquiries, etc.

Right now using a shared e-mail is a pain because they can get buried with other e-mails, one team member marks it read so the other three don't see it as unread message, etc.

One option could be under Team Access, for staff members, have a check box "Receive system alerts". This would at least let each one get their own e-mail. Additionally you could enter a phone number for text messages or at very least a seperate e-mail for alerts such as phonenumber@mms.att.net.

Yes. And given readability concerns and the lack of a 'signature' (similar to signnow or docusign), I wonder how supportive this agreement would be amidst a contested legal battle. The mobile experience is really terrible. 

Personally, I don't think a guest app is the solution as that increases the barrier to entry. Instead, just build a truly mobile friendly guest experience... even if that looks like piggybacking off of someone else's technology. 

...my unsolicited 2 cents. :)

Hello!

I think people that are added for full access with the new team member feature should also receive system alert emails.  I just signed up someone who co-hosts for me and it would be very helpful if they can be alerted to inquires or bookings.

Zapier integration - fantastic!   Count me in please :)

Doug, I feel your pain on that issue. I frequently get messages from guests asking how they are supposed to see the details of what they're signing, and I have to explain how they can view the content of the Agreement when looking at it on their phones. 🤦🏻‍♀️

Just as an FYI, here's the reply from Chris when I reached out to OwnerRez specifically about this in April, 2021: "Yep, this is still on the todo list -- we will overhaul all of the guest forms to make them more mobile friendly and possibly mesh them together into a guest portal. That's a large effort and we haven't scheduled it for dev yet."

Currently you can't set codes to be percent of rent because they could apply to some days and not others based on date criteria, and there wouldn't be a way to calculate that after the quote is created when the discount code is applied later on. We have plans to fix that, but we need to add nightly rent tracking to get there so it's a larger task.

In the meantime, you can accomplish the same goal by position -- set position on the discounts and leave the surcharge position blank, or set lower numbers on discounts and higher numbers on surcharges. Then the percent will apply only to items above it -- which will be just the rent, since the surcharges are ordered below it.

You can see more details in our discount code support article.

Please allow a Discount code to apply ONLY to Rent and nothing else. 

It doesn't make sense to discount surcharges, and I certainly don't want to increase the surcharges to make up for the discount.  

I'm in the same predicament. We have a 4 month long stay being paid via an insurance claim.  I want to just have the insurance pay monthly but I could only send them a full bill.  

It's in testing and hopefully will be released in the near future.

Thanks Paul!  Very exciting news!  I’ll send the email now.  Also, I’m very interested in learning more about the updates you mentioned.  They both seem very useful!

Hey everyone, I wanted to drop a quick note here that Zapier integration is out but invite-only at the moment.  If you'd like to request access, please message the helpdesk (help@) and we'll get you hooked up.  We are not going to fully close out this feature request yet as finished because it's in beta and there is ongoing work before we take it out of invite-only, but those of you that are following this topic may want early access.

PS. We also dropped a couple of other major updates yesterday like Team Access (staff invite and portal) and Descriptions Variations (being able to override specific property descriptions for certain channels/websites).

Fyi, I'm have automated text going to my cleaners the day prior to each departure. You can do this with the existing triggers and sms functionality. 

any update on this feature?

Great implementation - just as I would have done it. Love that description fields are now able to be referenced too. And the previews! Everything I asked for!

Nice job by the OR Team!!

Chuck

This feature has been released. You can now add per-channel overrides as needed - navigate to Property's Description area.

https://www.ownerrez.com/support/articles/property-descriptions

The other *real* concern that I have experienced is the lack of mobile-friendliness for the rental agreement. I lost a $900 booking because the guy couldn't figure out how to see the agreement---despite me sending him the attached. Bottom line -- as much as I love OR and all the thought that has gone into it -- mobile friendliness all the way around needs some serious and prompt consideration IMHO. 

I agree that inquiries are like gold, and should be able to be seen immediately.  I see it's been awhile since this was discussed, and wonder if there is any update on this?  

We have multiple listing and use the same generic photos for somethings.

If we could have a Folder to put all of our "Generic Photos" in and then apply them to all listings, that would be fantastic!

Any chance this is on the roadmap?

It would be nice if every article on the OwnerRez website would have a "Last Updated" date on them.  Sometimes, when reading a help article, I wonder if the details have ever been updated as the software has progressed.  It would be nice to know if the information has been recently reviewed for changes or not.

Along with this, it might be good to have a "Needs Updating" link on the article.

Thanks!

Steve

So what exactly is your question or concern here? Sorry if I just didn't understand. The price and fees battle is a struggle for every host. Figuring out the best way to appeal to the customer and make your profit off it is something you have to test out on your own for each property. I took 1 months cleaning fees total for the 1 property and divided it by 30 days and that's how much I raised my nightly rate, to remove the fee. 

I would like to be able to set different check-in and check-out times for Direct booking vs OTA.

Hi!

Not sure if this is a feature already or not but I can't find it or figure it out.  Is it possible to overlay Booking Summary reports with Occupancy reports?  

If there isn't I think that would be a useful metric to monitor/provide.  Perhaps there are others that would be useful, as well.  Maybe Pivots or something.

Thanks!

I would also love an update on this feature! This is such a bummer for me. I co-manage and co-own properties with different people and don't want them to be able to access all financial data for all my properties, but just the ones that they also manage/own.

For marketing purposes, it would be AMAZING if we could track bookings based on a discount/promo code used, particularly in a certain time frame. Getting an alert for when a discount code is used would be great too! 

I am requesting we be able to configure different API rate adjustments per property.