Feature Requests

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I would very much like to switch from remote lock to the owner lock integration. However we have 40 properties multiple cleaning and maintenance personnel for which we give codes. In the case of the Schlage encode having to use the Schlage app to maintain these codes would be quite cumbersome.

Would it be possible to add the functionality to assign door codes to team members

Any update? Is there plans to enable messaging-only team level with the new unified inbox? 

Hi! I am requesting to be able to see guest booking/reservation info at the top of the screen for easy reference when I am communicating with guests on the "Conversation" screen.  Thank you.

After re-installing the home screen OR shortcut on mobile phones with iOS iOS, all control buttons disappeared (back, forward, refresh, etc) disappeared. We need those back to make navigating the home screen app easier and more user friendly.

Currently, when owners log into their calendar to make a reservation for their use, OR creates a  blocked-off time on the Orez calendar. We need them to be bookings and not blocks so that they trigger appropriately in Breezeway and PointCentral. 

As the OR system is currently, point central will not generate a code, nor will Breezeway create workflow tasks (pre-arrival check, departure cleans, etc.) unless we happen to catch the Owner block and then manually convert it to a booking (which, BTW sends a confirmation with a balance due to the owner – not ideal.)

It would be so much easier if there were a category for Owner Booking, that defaults to 0.00 rent. This would trigger Point Central to generate codes for their arrival, and trigger the necessary workflows in Breezeway. It will also automatically eliminate them from Safely charges.   3 birds…one stone! 😊

Would you please create a category for an owner booking so all of our other systems recognize it as an owner stay? 

Unless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab.

Also, some reports have links that open to the property vs a drill down into more detail.

I really like the new inbox appearence, I hope you can implement it soon.

Recently Hospitable made this kind of change too, and I found really handy to see guest's pictures instead of a random icon, and in the right pannel the guest's previous reviews and score.
Another thing I'd love to have is "smart" push notifications.
Right now in Android every message, even from the same guest, appears as a separate message not grouped with the other messages, making kind of a mess for people like me having 40 listings.

Thnk you!

It would be great if we could pick what features our team members have. Right now it seems to be all or nothing (AKA read only). 

I'd love to give my VA access to manage without having access to everything and have access to messages for example. 

Thanks, Caleb! I definitely still want my discounts to be usable on my website. The field is just massively out of place when using this MacGyver method of creating a contact form for the site. Thank you for providing the CSS code, however, it's not working for me. When I preview it within the widget, the Discount Code field still shows. I tried reformatting it to be similar to the date/size code you provided previously in this thread, but still no dice. Does it actually work when you test it out or could the CSS code need to be tweaked a bit? 

Hi Alece,

Great question and thank you for your patience, I had to confirm a few details with our engineers before I got back to you. It seems there are a few ways to do it.

1. First off the discount field has a value you can adjust with CSS, something along the following would do the trick

"#group-DiscountCode {display: none}"

2. Of course disabling or removing the discounts would automatically hide that field. that can be done by selecting the discount and disabling it here: https://app.ownerrez.com/settings/discounts

3. And finally utilize the listing site criteria within the discount configuration. "Everything but your website" should hide that field: https://app.ownerrez.com/settings/discounts

~Caleb

Incoming messages specify the guest name. It would be helpful if they also identified which property the guest was associated with and perhaps whether they are a current, previous, or future guest? Maybe use the property's ribbon colors? 

I just wondered if there was any update. 

The trigger condition 'tag contains' options don't include the built in 'Guest has a Problem' tag. Are you recommending to create a custom Guest has a Problem tag and then using that as well as the regular Guest has a Problem tag found under the notes? Seems a bit redundant as we do like to enter the notes on the guest as well.

Do you have any idea how far in the future this is planned for? Thank you!

Unfortunately no, at present this is still not possible, but it does remain planned for the future.

I'm not sure if I am replying to the correct topic or not. I currently use OwnerRez for my own properties and am going to begin Cohosting. I'm concerned about the lack of ability within the Property management module to give team member access to specific properties vs all properties. If I have a team member that works on only properties for one owner, I would like to limit their access to that owner. If I have a team member that works on properties in a specific location, I would like to limit access by location.

We don't have a trigger for that specifically, but, you can certainly avoid sending review requests to GWAPs by using Conditions based on the presence of that Tag:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions 

I am testing ChatGPT in my communications with guests. In order to use the program well, I would like to download all of my communication history from OwnerRez to have the bot learn from my messaging. OwnerRez does not currently have a way to download the communication history. This would be helpful in using this data to improve guest communications.

We should also have a trigger based on if Guest has a Problem so that we can avoid sending review requests to GWAPs.

We'd like our Owner Statements to show Owners the complete breakdown of revenue: Amount brought in as Rent, Pet Fees collected, Damage Protection Fees collected etc. Right now, there is no way to show the actual amount of Rent charged without also adding a column to display any Discounts given. We don't need our owners to see that level of detail (and then question the strategy of any sort of last minute discount or early bird discount) -- we just want them to see the actual amount of Rent collected per reservation. Please add the option to display Total Rents less any Discounts applied!

@Caleb -- reviving Maartje's question... is there a way to remove the Discount Code Field when utilizing the Inquiry form as a general Contact Form?? 

Hi Bri,

We already had an email support conversation with another team member and sent screenshots. We were told that only one filter can apply at a time for accurate results and to start this thread here for the feature request. Not sure…

Thank you!

We use multiple discount codes to determine if our advertising (Facebook, google ads, email campaign etc) is helping to convert bookings. I can only find bookings with discounts by running a line item pivot and searching for the codes. It would be amazing to be able to filter the list by whether or not a booking has a discount applied!

It would be great if we could put class by line item.  For example, a property manager keeps the cleaning fee, since it is passed on.  So the class goes to overhead, not the property.  All the line items, except the cleaning fee, are the property.  But the cleaning fee is overhead.  WE have to routinely go through and edit the invoices to change this.  Then the updates occur and override that change.  It is a constant battle.  

It would be great if we could assign the class on the same page where we assign the account the line item goes to.

Yes will be great

Is it possible for the integration to create the deposits?  I would think so.

It is creating the invoice and payment.  It has the discounts already in the system for Airbnb or Stripe.  It tells me exactly which payments are grouped into a deposit, the fees, the date, and the total.  That is all the information needed to do it. I guess it is a question of API.

This is two fold.

Currently, if a guest has damage and a claim is submitted, that money comes in and the reservation shows a refund is due because the charges don't match the transactions.  So we have to manually add the transactions.

First, would it be possible to create these as like side payments that don't affect the booking total?

Second, for the integration side, that it creates the payment for us in QBO.

Would it be possible to see the automated messages in the inbox thread.  After they have sent in the respective time block below, and then the future ones that will send, with the option to skip them.

I searched and this might be called the unified inbox.  If it is I am sorry, and please delete thread as a duplicate.  If not or smaller version of that, please consider.

I am often working at night, and will type out a one time message to a guest.  I don't want that to send at midnight but the next morning at 8 am.

Ideally below the message box would be a little box that says delay send, and defaults to tomorrow at 8.

I understand technically I could do this by creating a template with the one time message, and then computing the days and setting a trigger.  Then delete it all after.  But that just seems like way too much for a one time message you'll never do again.

Couldn't this be accomplished by asking it the retry until the day of arrival?  Under the trigger settings.