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Great suggestion! I could see us adding a column for commission that is the aggregate of all commission expenses in the statement grids. That would be very useful. We'll discuss this internally and see what we can cook up.
Hi,
I deal with many customers from around the world.
I would like Apple Pay and Google Pay enabled, or/and the payment options can be chosen from the payment dashboard in Stripe.
Apple Pay has many advantages, including extra protection against fraudulent cards. For example, a card from Sadia Arabia, Stripe, could not verify the CVC or address, and blocked the payment for being high risk. However, Apple Pay would allow the payment to go through.
Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest development time into an integration project.
I find that blog posts being listed by published date to be too restrictive. There are posts that I want my website visitors to see first at all times such as a post with link to my online store or to my online guidebook. I already make use of categories, but that's not the granularity to which I'd like to have control over the ordering of my blog posts.
Two capabilities that I wish I had in regards to blog posts:
These are capabilities I'm used to having having developed Wix websites with blog post management.
I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs.
Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.
For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.
I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist.
Hi Holly,
Suzee is correct in that we plan to eventually add inbound email capability to the Unified Inbox. I'm afraid we may not get to that in the 2025 roadmap, but we understand the desire to see this rolled out in the coming months.
I'm going to leave your request open to garner more votes in the meantime. More votes allows us to see where the demand is strongest across all Feature Requests, which our Product and Dev teams take into consideration when determining what will make it on the roadmap next.
Please share this request with likeminded users who would be willing to give it an upvote!
Just up-voting adding TAG criteria to DISCOUNTS. Almost as important is, adding some form of "OR" logic to DISCOUNTS. A single DISCOUNT with x% OR y% if Repeat Guest TAG is found. I would also like the "Replace all other Discounts" option available for automatic discounts. It would simplify setting a special discount for specific properties , time periods, or length of stay that have a default discount.
Hey there,
This is actually a Google Chrome issue that we have pretty much no control over. We've given it a shot, but nothing we've done sticks long term. I'll merge this request with a similar one that was reported some months back.
[This topic has been merged with another topic (Date Picker is obscured by suggestions).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Remove Date Autofill when creating a new quote)]
When creating a new quote and entering the dates, the calendar pops up but an autofill always covers the calendar making it difficult to enter the dates without having to click several times. Can you please remove the autofill on this. I believe it appears in other places too, but this is where I experience it the most.
Hey, Rick O!
This is already possible. Have you considered creating an optional surcharge for direct bookings? You could describe the surcharge as being optional for donating to the charity of your choosing, and if a guest opts for it, you'd collect those funds as the host and then distribute them to the charity yourself. We have reports you can run to see what bookings that optional surcharge was applied to.
An optional surcharge will be displayed at the start of the Quote Acceptance process for your direct bookings. For example, here I've configured a surcharge for Otters R Us that a guest can check during the booking process.
If they click the "What is this?" link, they're provided with the description you've entered when creating that surcharge.
There's no obligation on the guest's part with an optional surcharge. If they'd prefer not to donate, they simply do not check the box and proceed with the Quote Acceptance process.
You can then run the Line Item Pivot report on a weekly or monthly basis to see which bookings added this optional charge, though you may want to export to Excel and do some manual filtering to get only those relevant bookings and total up that column.
You could also keep track of those bookings by way of a Tag Automation in OR which would allow you to not only identify them quickly on your Bookings calendar, but also set up custom templates and corresponding triggers that automate correspondence to those guests whose bookings were tagged.
More info on optional surcharges (add-ons) can be found here - https://www.ownerrez.com/support/articles/add-on-services
And more on Tag Automations here - https://www.ownerrez.com/support/articles/tags-automations
Alternatively, you could also consider upping your nightly rates by X dollars and including in your listing description that X dollars on every booking is donated to charity for visibility. This way, you're expanding your reach to the channels as well as direct bookings.
I believe Airbnb may have a donation program of their own that would be worth looking into. Something to consider.
I want to support local charities and offering guests the opportunity during checkout has proven to be successful. Many websites and companies have embraced this idea and it's time for us to do the same. I know the OwnerRez community would fully support this.
It would be nice to be able to customize the view of the bookings more in the List View. For example, I would like to be able to Hide certain columns (I only have one large property so do not need the Property column; I also don't accept Pets so do not need this column to show) or re-order the columns so the ones I find important can be placed on my viewing screen. Right now the Tags column is off my desktop sized viewing screen and I have to remember to scroll over to see those. However, the point of Tags is to quickly remind us of important things. I'd like to move that column into my main view so I see it every time I log on to this screen.
Hi, thanks for your comments. Thing is, this is not what I requested, which is the ability to trigger message (using the corresponding method depending on if it is a channel -Airbnb, VRBO, etc- or email) to a guest, for when a tag is added or deleted from a booking.
I don't use tag automations, as I add or delete tags for bookings using OR's API. And May 2025 update allowed to trigger messages for certain conditions, not any tag that I might have added or deleted to a booking.
Hi Ariel,
OwnerRez already offers Tag Automations. Support content on this topic can be found here - https://www.ownerrez.com/support/articles/tags-automations
In May, we expanded our Trigger and Tag conditions for new automations that were previously unavailable, such as Check-in Status, Discounts, Optional Surcharges, and more! You can read about those in our May Product Update - https://www.ownerrez.com/blog/may-product-update-6-new-trigger-tag-automations-google-adstag-manager-support-new-gap-night-field-codes-more#new-conditions
We're in a resort area and in the summer, we only rent by the week. It is customary to offer your guests the same week next year before opening your calendar to the public. Is there any chance you could include the ISO week number on the calendar view?
One of the big impacts of the largely positive upgrade to PMv2 is that there is no longer a clear/simple way see the separation of Commission vs. reimbursed expenses for us as PMs.
I understand the shift to "everything is an expense" from an owner statement reporting perspective -- and my owner statements are better for it! However there is a significant benefit in us being able to differentiate between Commission (which is based on a percentage of revenue) and general expenses that are reimbursements (cleanings, maintenance, supplies, taxes, etc.).
The recent update removed Bookings and Expenses columns from Owner Statements grids in light of this change. On the PM Statements grid, I'd like to see a return of those columns but with Commissions and Expenses as the categories. That would allow us to view Commission segregated out from reimbursed expenses.
Commissions are the best indicator of how a month performed compared to a previous month — or even a previous year year. When all lumped together with Reimbursed Expenses, that indicator is skewed because it could have just been a high maintenance month.
PMs would still strongly benefit from seeing Reimbursed Expenses segregated out from Commissions — even while they’re all now considered owner expenses in the backend.
In the new PMv2, the Booking Status column for end of month bookings is now often incorrect. An example:
For the April statement on this property, the last booking's dates of stay are April 30-May 4th. Since the Owner Statement is run with the dates of April 1-30, that booking is included as it is partially within period. In PMv1, the Booking Status would show as Mid-Stay in this instance. However, now with PMv2 it shows as Pre-Arrival. This is both incorrect and incongruent with the underlying logic that is including the booking in the owner statement to begin with. By definition, "pre-arrival" implies that the booking did not begin during the period and therefore should not be included in the statement at all.
Another example:
In this instance, the last booking of the month was a one night stay, May 30-31. As the owner statement period is May 1-31, the booking is included here. In this case it is 100% within the period of the statement. However, the Booking Status column shows it as Mid-Stay. The In Period percentage column even shows that the stay 100% occurred in period. By that logic, Mid-Stay is incorrect as it's being reported and paid out in its entirety. In this instance, it should be listed as Post-Departure.
When I contacted OR about these logic incongruities in PMv2, I was told that "it's a feature not a bug" and operating as intended -- and encouraged to lodge a Feature Request in order to advocate for it to be changed. Please add your vote so we can get this fixed and return our owner statements back to having correct Booking Statuses shown.
Right now I have to go through Jervis, but this is not working well. Why not have a direct integration with Nuki, like with e.g. Igloohomes? Thank you.
We currently cannot trigger a channel message to be sent based on the due date of the security deposit. I can set a trigger manually for e.g. 7 days before arrival, but if in the property rules I change the nr. of days before arrival due for the security deposit, this will not automatically adjust the trigger as it's hard set to e.g. 7 days (and not dynamically to x days based on property rules).
Currently this is not supported. Competitors do offer this. I have 3 listings in CHF. To allow VRBO integration to work, I need to set all properties to EUR. This has the consequence, that AIRBNB and BOOKING.COM payout is also in EUR, which costs me a lot of money (need separate EUR account which costs money and I pay hefty FX conversion charges). Please fix asap. Thank you.
Hi Steve,
thanks for your response.
Well, of course we can and we do due to this being one of the few options we have, but needless to say this leaves us in a rather unprofessional spot in the eyes of some customers, specially when we provide services in countries where the English language is not frequently used and spoken by only a few. Customers do expect a portal to be able to display their language nowadays, it's a standard for virtually any software. Not saying everything should be translated, but at least the portal should have the option to choose a language on the user profile.
Many thanks
Please consider adding "OR" logic to TRIGGER CONDITIONS
Ability to list some conditions
((A=B) and (C=D))
OR
(F = G)
I have several homeowners that create their own Owner Stay Blocks through the OwnerRez Portal. It would be amazing if these Owner Stay Blocks also respected the gap night rules to prevent back to back bookings. Especially, when some owners don't like to leave until the evening.
In addition to all the great ideas here, please allow the specific arrival and departure time function to be available on all blocks.
In my perfect world, the owner block would have the functionality to "block" ($0 stay) with the same info required as if they were a guest requiring NAME, PHONE, EMAIL, # OF GUESTS, ARRIVAL TIME, DEPARTURE TIME and have the access to add TAGS from both the OR system and the OR portal.
We have properties with multiple owners and/or allow friends to use it so differentiating those details is key.
Thank you!
I don't understand the point of having separate user accounts if we cannot see the activity of each user in the front end. This is urgent for our business - please fix asap!
If your property rule was previously set as "Require arrival of at least 0 days" (to allow same day bookings) the new option was set for your property (to keep it the same with clearer wording).
If you have Airbnb configured with a same-day cutoff, that same time was used as a default. If you don't have an Airbnb same-day booking cutoff rule, then it defaults to 12PM.
It looks like this was turned on by default?
Hello all! Some great news to share today. OwnerRez now supports same-day bookings up to a specified time.
Please Note: The one exception is Vrbo. Vrbo does not allow same-day bookings, so this feature does not change the ability to do so with Vrbo.
You can set this at the Property-level under Rules > Booking Window > Lead Time - changing from "Require arrival of at least..." to "Allow same day bookings (guest can book today)" and then select the time cutoff. In this example, it is set to 5:00 PM.
Enjoy!
