Feature Requests

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Quote Triggers was released earlier this week! We plan to do more around triggers - including some follow-ups to inquiry and quote triggers - and lots more! Marking this one released as the key features are now available.

A feature you can enable on the booking widget that would allow inquiring guests that are sharing the home with other families/groups to generate a cost estimate per family staying at the home, based on the total price generated through the booking widget.

The calculator would split the cost once the guest adds their desired dates, # of adults, contact info, etc. to the widget.

Bonus: This price can then be emailed to the other parties they are splitting with (or at the very least there's an easy "copy" button).

 I’d love to be able to scroll horizontally with my mouse pad in the Ribbon View. Instead of always having to go and drag the icon. Not the end of the world, but hey, it would be nice. (-;

Chris

We recently went through the most cancelled bookings ever experienced due to Hurricane Helene in WNC. As a result, Airbnb systematically cancelled bookings without approval under their Disaster Protocol. I am trying to get a tally of the refunds from canceled bookings, but when Airbnb cancels the booking, it zeros the amount out on OR. It would be great if OR could catalog (maybe an added tab) where the original booking amounts can be referenced for looking back if this happens again. Also, it is a great way to check to see if the partial refund amounts are correct. Thank you. 

Shawn, any update on this?   It is quiet the hassle to re-enable a property, and the risk that come with doing that (like a freak potential of a booking) then disable it just to get historical data.

[This topic has been closed as a duplicate of another topic (Include a dropdown to include deactivated properties when running historical reports)]

[Another topic was closed as a duplicate of this topic (Disabled Property Reporting)]

Right now you can only use the Dyamic photo layout template with a multi-property website template. I would like to use this template for single property website. 

As a work-around, I am using a multi-property website but this creates a home landing page that lists all the properties, which is fine for multi-property sites but doesn't look great for single property sites.

This is the link to the template in the support section that I am referring to. https://www.ownerrez.com/support/articles/websites-hosted-website-multi-property-dynamic-photo-layout-option

Thanks

Premise: We spend a lot of time loading up and setting triggers for our customizable email templates. Most of the time, those are the same messages I send via the channels as well. I wish there was a way to create channel messages from the email templates and vice versa. For example, if I had 5 messages built out, it would be great to be able to simply check the boxes, and have a copy into channel button that allows me to duplicate those messages into a channel. 

Loom video here demonstrating: https://www.loom.com/share/cd9f50a2d5714c43b3f2ca8cf7d1491a?sid=deaf88e9-6595-4b67-bd1b-062da960c26d

Thanks. 

Terry

I would like to request adding the ability to control the name of the URLs for blog categories. Currently for hosted websites it appears that all blog category pages keep the same name websiteaddress.com/blog/randomnumberassignedtocategory. Would it be possible to make this editable?

I would like for SEO for these categories to be able to be changed so that my title tags don't look duplicative.

I am trying to add a pet policy agreement for signing into my legal agreements and I see you have figured out a way to do that with the custom fields option (which I am just starting to learn about). Would you be able to explain how you merge this? Would be so helpful! Thank you!

I've noted that my deposit dates in the Payment Detail report are a day off of when they actually occurred, and I think it's because OwnerRez displays the Zulu (UTC) time rather than the time of where the transaction occurred.  My feature request or recommendation would be to adjust this time to the time zone where the transaction occurred so that it is consistent with the bank statement deposit date.

Jimmy

I noted that there aren't any reports that display the external booking ID so that one could map the external booking ID to the internal OwnerRez IDs.  There are some situations where this would be helpful so I'd ask that at least ONE of the reports that also displays the internal IDs incorporate this piece of information.

Thanks,

Jimmy

Is there a way to get notificaton from OwnerRez? I find I have to continually look at the website

Hi Jen,

OwnerRez system alerts (notifications) are sent via system email and/or the OwnerRez Progressive Web App (PWA) mobile push notifications via your browser.

More info on that subject can be found here:

https://www.ownerrez.com/support/articles/my-account-alerts-overview

Sounds like you may be looking specifically for Push Notifications. Here's how to set that up for yourself if you haven't already done so:

https://www.ownerrez.com/support/articles/my-account-alerts-push-notifications

Hope this helps!

I own a vacation rental business so am not the owner of my rentals, but manage over 75 properties.  Prior to running payments through ownerrez, I required 50% of the rental amount down as non-refundable.  Since I have been using ownerrez, the way it is set up is that we have to get 50% down of ALL fees (5% administrative fee, 9% Lodging Tax, refundable damage deposit and cleaning, pet fees) when technically only 50% of the rental fee and 5% are non-refundable should someone need to cancel.  I am not a fan of collecting the 1/2 of the other fees up front and holding onto for as long as a year and many renters do not like having to put down so much more up front (even though I do refund 1/2 of other fees should they need to cancel).  We inquired about this back in 2020, again a couple of years ago and am requesting assistance again now.  Thank you very much.  

Is there a way to get notificaton from OwnerRez? I find I have to continually look at the website

So far AI is not only garbage for customer support, it CREATES problems. 

I've been to a number of support sites that integrated AI to answer customer questions and still haven't found a single AI solution that actually provided useful information. 

Worse, it provided incorrect and inaccurate information which sent me chasing red herrings for hours and wasted time and resources.

I'm sure AI will be more useful for customer support in the future but it's not nearly close yet.

A better use of integrating AI is what Zapier and Airtable do.

Zapier uses AI to create automated zap workflows that integrate with APIs from other services, including Ownerrez.  You just give Zapier a prompt and it sets up all the API calls and creates a zap workflows for you!  It too still needs some help but it's a lot better than trying to figure it out on your own from nothing.

Airtable has a winning formula too, which enhances their core competencies.  In fact you can create a brand new Airtable account and use the AI wizard to create an entire application with input forms, user interfaces, relational databases and some intelligent application features you might not have considered.  Just give it a prompt like "Create an application to send SMS messages to guests containing door codes on the date of their arrival when the booking has been paid."  It will build that entire thing for you. Then you just figure out how to connect the Ownerrez API with Airtable to do lookups (hint, Zapier can do this using their AI powered zaps). 

Ownerrez would be wise to just integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system.

Is there a way to look at rate calendar?  I have a trigger to send a message the day before checkout offering guest to stay another night at a discounted rate IF there is a gap (if there is a checkin it's a different message)

How can I have that rate put in the message? 


AND separately Can I request an additional night discount? Right now if I add a discount for booking departure 1 day from now it adds taht discount to every night. 
for example my min weeknight is $225 but if an inhouse guest wants to extend their stay, I want to offer it to them for $195 or 22% discount.  

AND I want to send a message with that additional night rate the day before they checkout?  This can be achieved with HostAI and BestyAI 

So when I am tagging something on a quote or booking, I don't see a way to create a new tag without having to go to the tag manager to create it.  Would be nice to have that option without having to go to tag manager. 

Completely agree .

We have a number of staff creating and making changes to bookings. It would be great to see in the Activity section, which staff created the booking, which staff made a change or applied a payment, etc. 

This would be a welcome feature in terms of accountability. 

Thank you, Adria!

In full disclosure, it feels very disheartening to hear that this has already been rolled out to new OR users and not to years-long paying users who have been providing helpful feedback and waiting as patiently as possible for these long overdue updates. 

Alece- I added you to the wish list

Shawn — can you please add me to the beta? 

Earlier this month, we released PMv2 for brand-new PM users (which includes the year-end report). This was the first step in getting it out for all PMs. We are currently in a private beta stage for existing PMs to upgrade.

Full transparency: it likely won't help with 2024 tax/year-end reporting (unless you've been on v2 the whole time you've used OwnerRez), but we'll be working to have it be helpful for the 2025 year-end reporting needs for all.

We really appreciate everyone's continued understanding and patience.

Looking for an update on a way to save defaults for PM statements.

https://app.ownerrez.com/management/pmstatements/add

PM statements I want to set it so every-time I run it, without thinking, it is checked for:

• Include bookings that depart by the statement date

It looks like we recently got a default page for Expense settings recently. 

Hi Monica,

We'd recommend setting Pets as a "No", and then adding some language to indicate that pets may be allowed on a case by case basis. This can be done in Properties > select property > Rules. You just want to make sure that the policy detail notes you add are no more than 50 characters in total, because Vrbo will cut it off after 50:

I'd also recommend you add this language to your property description and House Rules, where you will be able to add more detail than the 50 char limit for the field in the screenshot above.

I would like to propose the implementation of a filtering and sorting feature for messages. Currently, when reviewing messages, it can be challenging to navigate through the large volume of entries, particularly when distinguishing between messages that cannot be sent due to booking type and those that have already been sent.

Specifically, it would be highly beneficial to add a filter option that allows users to view only the messages that are scheduled to be sent. This would enhance efficiency and improve the overall user experience when managing communications.

Additionally, I recommend a minor update to the color-coding of messages. Changing the color of messages marked "to be sent" so that it is distinct from those that "cannot be sent" would facilitate quicker scrolling and easier identification.

Thank you for considering these enhancements. I believe they would greatly improve usability.

This is probably similar to another feature request I made: “Have a tag automatically change the check-in or check-out time when it's applied” However, this request is more general—it would be great if we could have a tag automatically apply commands like blocking booking dates or changing/moving bookings.

Perhaps the tag could trigger different booking features in OwnerRez, so actions like blocking dates or adjusting specific times can be managed through tags rather than manually updating each booking.

Something like what we already have with tags applying certain rules.

Having  a pets considered rule in the pets allowed or not allowed section.