Feature Requests

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Hey Bri - Rezzy has stopped crafting replies automatically for me. I'm not sure if this is related to the beta upgrade or if it's happening to anyone else who's also in it. Have you seen anything about this? 

Hi Jimmy,

Released this week - OAuth apps can now request read-only or full access scope!

The new feature that allows users to add in the cleaning schedule is a field that is easily overlooked and also causing confusion with homeowners.

I'd like to have this field be an optional setting to allow a default start time to be entered  *OR* to allow a time span to be entered (such as the period between checkout and check-in).

Currently, the feature is not a setting and is only controlled within each booking.

I agree, I’ve been asked many times for a PDF receipt and when I send a billing summary via email it’s not acceptable. 

Katie,  I appreciate you looking into this.  I don't think your suggestion would do what we would need.  I'm trying to get to "comparing apples to apples", where we are presenting our prices the same way that both Airbnb and VRBO are presenting them to guests, without that taxes added.

When will rezzy be able respond to reviews?

completely agreed. need to limit access to staff members by property listing. To begin with, need full access to all the capabilities for a given property for the assigned staff member. I have multiple staff members, each managing one or more properties. They would be managing the guest messaging, property info/listing, financials and everything related to a given property they are managing. On the other hand, they should not have any access to any of the other properties that they are not managing.

hope this basic capability can be provided fairly quickly as phase 1. Phase 2 can provide more fine-grained control as to which components for a given property does each staff member have access to, etc.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hello!

I did some testing on my end, and there wouldn't be a way to make it so that the total excludes taxes when searching dates on the hosted website. However, if the guest hovers over the total, it shows for a property in the search results, it lets them know that it includes fees and taxes.

If you'd rather not show the stay total in the search results, you can change the search widgets on your hosted website to not calculate the stay totals in the search results, and it would just show the range of the nightly rates instead. To do this, go to Settings > Hosted Websites > click on the site name > click on Home under Menu and Pages. On the following page, click Change Settings to the right of the search widget. You should get a pop-up where you can uncheck Calculate Stay Totals and save the changes.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

[This topic has been merged with another topic (Payment type surcharges & discounts). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Credit card fee based on credit card used)]

It would be nice for OR to be more proactive about this and reach out. You will absolutely start losing customers in those markets without it. It puts us at a big disadvantage. 

A feature where processing fees are only applied based on the payment type that is being selected.  For example, pay by each credit card type, charge the correct credit card processing fee; pay by check, no fee; pay by venmo, pay 2% fee.

Submit a cardholder name and booked by name to stripe to compare with the name on the card and block/review names that do not match.  Stripe requires this information in order to create a specific rule to look for when verifying credit card payments.

Incredible to hear

For those that need automation through claude now, it takes trial and error, but I am able automate quite a bit now with the api availability for those that are currently investigating.

A native MCP integration is on our roadmap, and prioritized highly. We're building it the OwnerRez way so we can stand behind it for accuracy and reliability. OAuth 2.1 (a prerequisite) is releasing this week, which will push us into our next phase of development. We'll share more updates as they become available!

YES YES YES! I wrote up a similar feature request for this over a year ago: https://www.ownerrez.com/forums/requests/filter-reviews-by-response-not-written

Any movement on this planned? I'm beginning to see opportunities to use it but cant with OwnerRez.

I would like to request to add a feature where you can filter the reviews in the quality center by those that still need a public reply.  I would go further to say that after downloading the reviews that need a response, it would be great if we could then write our response in that Excel file and then upload it rather than having to use the one by one interface out there for public responses.  You guys are doing a great job and the software is fantastic. This would be a really nice feature to add. Thank you

Ahh don't we wish for this too. Right now we have to ask Booking to update the Fine Print one listing at a time... it's.... fun. Cry.

Hi there,

We would love a refresh button within the door lock integration settings, to ask OwnerRez to pull fresh lock information from the integrated lock provider. Right now, we can't do that, so old locks and old properties continue to haunt our OwnerRez door lock settings page.

For anyone else with this problem, the nice folks over in Support do have the magical power to refresh the list; it's just on the client side that we do not. If it's driving you crazy, they can refresh it for you.

~ Raspberry Rentals

Currently, the first decimal doesn't show until your aggregate score is below 4.95, then it would round to 4.9.  Unfortunately, there is no setting currently you can use to change that.   Hence the reason for this Feature request.

As for why the review was hidden.. there is an auto-show feature for reviews... you can read more about that here:
https://www.ownerrez.com/support/articles/showing-reviews-your-website#auto-show

Perhaps when that particular review came in, that setting was set to only auto-show 5 star reviews?  I see you have it set to 4 star and above now.  So moving forward it should auto-show any reviews 4 stars or higher... and hide 3 and below so you can review if you want to include those on your direct site.

If your goal is transparency, then you would want to set that to show all reviews regardless of stars.   This setting only evaluates the reviews as they are received, it does not go back and evaulate reviews already in the system... So if there are any reviews currently set to hide you would have to manually show those.

Hope that helps!

-Steve

Thanks, Stephen!  I sent a ticket to help@ownerrez.com, and the response I got was to suggest the feature request as the functionality doesn't exist.  She did show me how to unhide the 4-star review for Kimmy's Kottage, so it is now showing, but the aggregate score is still 5, not 5.0.  How do I get the first decimal?  I don't see anywhere to edit that. Also, I still would want two decimal places to reflect the same score as Airbnb shows (even if these are blended with Vrbo). BTW, I never tried to hide that review - could it be done automatically or did I do that in my sleep?

Just FYI, the widget currently does display ratings to one decimal place.

You can see an example of this on my personal website here:
https://www.woodhavenrentals.com/reviews
Mine show at a 4.9

I took a quick look in your account and ran some numbers of one of them. The property I used as an example currently has 47 reviews configured to display in the widget:

• 46 reviews are 5-star
• 1 review is 4-star

That results in:

• Total stars: 234
• Total reviews: 47
• Average rating: 234 ÷ 47 = 4.9787

Rounded to:

• Two decimal places: 4.98
• One decimal place: 5.0

So the widget is currently rounding to a single decimal place, which is why all three of your listings are displaying as a 5

I bet if you added in a few more 4 stars that are currently hidden, it would bring the math below 4.95 you would then see 4.9 in the widget.  

That said, I do think there's merit to your suggestion. Showing two decimal places would provide a more precise representation of the actual rating. Alternatively, we could make the number of displayed decimal places configurable, allowing each user to choose the level of precision they prefer.

Thanks for submitting the feature request. We'll certainly consider it for future development, and I'd be interested to hear whether other users would find additional rating precision beneficial as well.

Currently, OR doesn't show any decimal places in the aggregate and likely rounds to the appropriate whole number. This means all properties will show a "5" if their score is between 4.50 and 5.00; which is a huge range that likely includes 99% of properties. Every other ratings widget has a setting where the number of decimal places can be shown; it is a basic feature. It feels disengenous and not helpful to show a "5" when the real score is "4.98."  Potential bookers will trust 4.98 more than 5, in my opinion. They can also go to the OTAs (e.g. Airbnb) and see "the real" score, and unless it is 5.0, they will not look kindly on the deceit of showing 5 (especially if the real score a lot lower, for example 4.51).