Feature Requests

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How low will the battery be when it notifies?

Under the Schlage settings you can choose at what % level you want to be notified at.

This is awesome! Thank you so much!

Just curious, if you have Schlage locks that aren't mapped to a property because we don't need the codes changed (e.g. owner's closets), is it possible to get notified about low battery alerts for them too?

How low will the battery be when it notifies?

Hello all! Another exciting announcement to start May off. We have released OwnerRez-powered Door Lock notifications: battery level warning, first action attempted by guest, and any action attempted by guest. Available via Email and/or push notification.

Again, these are for Schlage, Igloohome, and Hubitat integrations powered by OwnerRez.

Enjoy!

I am honestly quite surprised that this feature has not been added yet. Was about to cancel my Lynx subscription but now I'm rethinking it...

Please include email messages in the Ownerrz Inbox! Such a frustrating pain point that this is not integrated when using HostBuddy for guest messaging. 

Would like to be able to outsource messaging to a staff member for the weekends where they did not see the financials and their only access is to guest messages and also can run reports for daily check outs and check ins.

Thank you for looking into it. 
When we were strictly AB&B, it took months of swift comebacks to their denials, that we were near a National Park, to have us listed as such. 
Park references are in our description, in every photo, etc, etc. 
guess the Chesapeake & Ohio Canal National Historic Park, Antietam National Battlefield, Harpers Ferry National Park, & the Appalachian Trail aren’t National Parks.
🙄

AB&B, with its 15.5% surcharge on APIs, may be engaging in monopolistic practices, & APIs should complain loudly. 
I don’t give any discounts on either platform, & had to explain that to a guest, just yesterday, when they complained about the price increase.
I explained that small, local businesses can’t “expense” the surcharge, they can either eat it, or apply an equal surcharge via the API (which is what we did).  The tech platforms offer nothing to the local economy. 
Of course I got a “love note” from AB&B when I explained the surcharge, & that going outside the platform was possible. 
I specifically didn’t send our URL, but it’s easy enough to find. 👀

THANK YOU to everyone at OwnerRez for this new feature!

Hey Guys,

I would also like to be added to the beta

We're taking on a lot more luxury properties and would love to have this platform

Recurring Triggers are available to everyone starting today! 🥳

You can now schedule recurring reminders (weekly, monthly, whatever fits) for both guest-occupied and vacant properties. No more manually sending that trash day message.

More info on this feature can be found in the following support document - https://www.ownerrez.com/support/articles/triggers-setup-configuration#recurring 

Hi there,

I did some fact finding on this.

Airbnb doesn't allow hosts to manually assign their own listing categories. Instead, categories are assigned automatically by Airbnb's algorithm, which means there's no category field available through the API for any channel manager to push to.

What the algorithm does look at is your listing's title, description, photo captions, and amenities. So the best way to improve your chances of landing in the National Parks category is to make sure those elements clearly reflect your property's proximity and connection to the park, and that your photos (with strong captions) back that up.

If Airbnb ever opens these categories up on the API, we'll get to work on including them! I'm afraid it's just not possible at this time.

Here's some supporting evidence I came across in my search, in case you'd like to check it out - https://community.withairbnb.com/t5/Ask-about-your-listing/Categories-National-Parks/m-p/1738722 

Looking for a change in the way the quote and invoice is generated.  I have a lot of repeat guests not familiar with the system and pay by check.  It would be helpful with full disclosure of the breakdown with a subtotal without the credit card fee and then a total with a credit card fee.  Thanks

So that exported expenses can be looked up through the existing API to get a url link and check expense details through automation

Hi everyone,

I have voted for this feature and would like to add my support.

For vacation rentals, integrated translation in the OwnerRez inbox would be very useful. Guests may write in English, French, Chinese, Portuguese, Spanish, Arabic, or many other languages.

Ideally, in the settings, each user could define their preferred messaging language. Then, incoming guest messages would be automatically displayed in that preferred language by default, while still allowing us to view the original message if needed.

When we reply, OwnerRez could automatically translate our response into the guest’s original language before sending it, with the option to review the translated version first.

With Airbnb, this issue is practically nonexistent because translation is already built into the messaging experience. A similar feature in OwnerRez would make communication much faster, smoother, and safer for international guests.

Thank you for considering this feature.

The settings for staff member access should be way more flexible. I’m currently facing an issue where I would like my staff member in a specific region to have access to smart reviews so she can see them and make changes after each guest if need be. However I can’t provide access because I would have to give her full access to see smart reviews, and then her inbox would be cluttered with messages and guest information from another city. I really hate features like this that are created without having the user in mind. There is no viable workaround. If I had to redesign this feature, the user can select relevant properties for a staff member, then see a checklist of features they can give access to ie reviews, reports, inquiries, etc. at the top of this list there would be a “select all.” The other general issue with this page is that as the user, I don’t know what I’m “giving” when I select “full access.” A checkable list is straightforward and provides flexibility. 

Commenting here so I get notified of updates - great news to hear they are both in testing -- here in the Caribbean we also really need the seasonal flexiblity (hopefully soon so it applies to this offseason). Keep us posted!

Hi Megan,

Appreciate the request! The honest answer here is that OwnerRez is built for managing properties, bookings, and guests. Tracking individual agent productivity, comparing staff sales performance, and tying results to bonuses is really the job of a CRM or workforce tool, not a short-term rental PMS.

For what it's worth, you can approximate something like this manually, using a Custom Field on bookings to flag the responsible staff member, then exporting booking data to Excel - but that's a DIY workaround.

If staff performance reporting is a critical part of your operations, you'd likely be better served pairing OwnerRez with a tool designed for that purpose.

OR does have some tools that can support your team's workflow. Through Team Access, you can give each team member their own login with tiered permissions — full, limited, or read-only — and scope their access to specific properties. The built-in Tasks feature also lets you create, assign, and track work across your team, with Manager and Worker roles now available. It's not a sales leaderboard, but it's a solid foundation for keeping your team organized and accountable in the meantime!

Please add the ability to "customize / remove" unused or irrelevant "Listing Sites" in the drop down menus.  Particularly in the Reports-Summary Reports-Taxes but it would be helpful for all reports. We manage homes in several different tax jurisdictions, some pay Airbnb tax directly, some Airbnb & Vrbo, etc. I have to switch back and forth between the listing sites to check the ones I need to complete this task. It would be ideal to select only the listing site I actually list on to complete my reports.  

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

I’d like to see a built-in owner messaging system inside the OwnerRez portal, with the ability to send one message to multiple owners at once.

The Problem

Communication with owners is currently scattered across email and text. That leads to:

• Missed or buried messages
• No centralized record inside OwnerRez
• Repetitive work when sending the same update to multiple owners

The Solution

Add a simple messaging feature in the owner portal that allows:

• Direct messages to individual owners
• Bulk messaging to multiple owners at once
• Messages stored and visible in the owner’s portal

Why It Matters

• Saves time: Send updates once instead of repeating the same message
• Improves communication: Keeps everything in one place
• Creates accountability: Clear record of what was sent and when

Real Use Cases

• Weather alerts (storms/hurricanes)
• Policy updates (linen programs, fees, procedures)
• Maintenance or scheduling notices
• General portfolio updates

This would be a high-impact feature for anyone managing multiple properties and would significantly improve efficiency and the owner experience.

Hi Randy!

To confirm, are you referring to the email communication history or the inbox? If you're referring to the inbox, you should be able to access it by clicking on the envelope under the ORB#, and it should take you to the inbox thread for the guest.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Hello!

As a possible workaround, you could set up the SMS template with the same information as the email template, and create a trigger to send it at the same time as the email, or have the trigger send the SMS template after if you don't want them to be sent at the same time.

We would like to request more granular permission controls for booking management, specifically the ability to separate "Cancel Booking" and "Delete Booking" into distinct permissions.

Current Issue

Currently, users with booking management access can both cancel and delete bookings. This creates operational risks where staff may unintentionally delete bookings instead of canceling them, leading to:

• Loss of booking history
• Data inconsistency
• Reporting and accounting issues

Requested Feature

Introduce separate permission controls:

• Cancel Booking Permission
  • Allows users to cancel bookings (status change only)
  • Keeps booking data for audit and reporting
• Delete Booking Permission
  • Allows permanent deletion of bookings
  • Should be restricted to admins only

Use Case

In real-world property management operations:

• Staff should only cancel bookings
• Only admins should have the ability to delete bookings

Benefits

• Prevents accidental data loss
• Improves data integrity
• Supports audit and compliance requirements
• Aligns with real-world operational workflows

Additional Suggestion (Optional)

• Add a confirmation or soft-delete option before permanent deletion

Closing

This feature would significantly improve operational safety and control for teams managing high volumes of bookings.

I use this frequently and it would be very helpful not to have to click on the dropdown every time.

I have used every PMS out there and I always come back to you guys (I have had different entities and companies that used others vs my own portfolio).  You always do the important stuff better than others.  

I have to say this will be the feature that if not perfected and released sooner than later it will be problematic to remain competitive.  Solely because this allows everyone's creative juices to flow with whatever they can micro build on their own and solve problems you guys might not have the time to address in the short term.

I highly suggest making it easy to connect to with AI like Claude so that we can create micro solutions to the stuff that won't hit your radar fast enough.  This one feature, at the very least, has the potential to solve multiple feature requests up front on our own.

[This topic has been merged with another topic (Restricting check-in/check-out on holidays). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Bulk Holiday Check-In/Check-Out Restrictions)]