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Hey, Adam -
There's a dropdown available on the Property Mappings page for the Crewdogs API that allows a user to include all properties!
I think this would be a great tool to add to the booking widget as well. I will be testing DirectBookingTools and see how it works and if it is worth it.
i would also suggest an extension of the channel Rate tester, it would be nice to see it in a calendar format with the pricing for each ota to give an overview in one snapshot/spreadsheet type. Rather than having to change dates and ota to find out the price
Hey Adam!
All of our integrations are opt-in per property by design and I don't see that we'll likely change that direction for specific integrations. We want our users to be intentional about the properties they are including in each integration, since every user and integration can do things differently.
We've consolidated our top 3 Infant related Feature Requests to reflect what needs to happen behind the scenes to make these requests possible, which is supporting infants across the system as a whole. This would include a new guest type, field code applicability, trigger conditions, and so on.
Feel free to share this request with likeminded users who would be willing to give it an upvote!
[This topic has been merged with another topic (Add a 3rd guest type for Infants (beyond Adult/Child)).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Add Infant field code)]
I wholeheartedly agree with you, Manel. After discussing this internally, we'll be consolidating these feature requests to reflect the work that needs to take place to truly support infants system wide.
We're waiting on roadmap space to open up to be able to fit this work in. I'm hopeful for 2026.
This topic has been merged with another topic https://www.ownerrez.com/forums/requests/add-a-3rd-guest-type-for-infants-beyond-adultchild
All unique votes will be merged to that topic as well. We're consolidating our top 3 Infant related Feature Requests to reflect what needs to happen behind the scenes to make these requests possible, which is supporting infants across the system as a whole. This would include a new guest type, field code applicability, trigger conditions, and so on.
[Another topic was closed as a duplicate of this topic (Support "AirBnB Infants" in triggers)]
I would like the ability to set auto replies to text messages as well.
Hi Bri,
Sorry for the delay. I consider these all one request as the core is the same - support for infants. The reasons and use for the feature differ which just speaks to the level of the need.
if we don’t combine these all into one request we end up not prioritizing truly needed features even though they have a broad need and support.
maybe the solution is merging them all into a re-written request that addresses the core need and lists the different uses of it
This capability already exists in other parts of OR (Channel Rate Tester) so turning a portion of it into a widget or merging it with the booking widget wouldn't be hard. I appreciate all the integrations offered, but we shouldn't have to pay a 3rd party for something that can easily be implemented natively in OR.
This is still needed! I'd like to have check in details sent 20 minutes after booking is confirmed so my lock codes have time to generate. This is specifically an issue for same-day bookings...
On short-notice bookings we use the "Booking Paid in Full" trigger to send our check-in details. It usually gives us about 5 minutes.
$50 min is not worth it (to even schedule a call with them). I currently have one rental unit, so $6 per rental is ok with me, but not $50 min.
I encourage anyone interested to schedule a call with the team at Direct Booking Tools. While we at OwnerRez don’t have input on their pricing, I know they’re excited about this integration and eager to work with OwnerRez PMs and Hosts.
Let them walk you through the value they provide. It’s more than just a guest-facing widget, they also offer unique reporting and analytics on quote generation, which can help you adjust future rates and capture more bookings.
If enough OwnerRez clients show interest, they may even be able to offer a discount on their standard pricing.
Here’s a link to schedule a quick 15-minute call with their team to hear their pitch:
https://directbookingtools.com/schedule-a-demo/
I’ve personally used the tool on my own direct booking site and found it genuinely valuable, not just a "money grab". Ultimately, it’s up to you to determine the value it brings to your business and how much that is worth to you.
Just want to add my thoughts that the $50 minimum is really a non-starter for us, too. We have 6 properties but they are in two different countries so that's two different websites. This should be a native option within OR.
Its $50 min spend and 6 dollars a listing per month, this should be built into OwnerRez this is a money grab not a viable option.
This request remains open for voting for a native price comparison widget. Just wanted to let users know what options are available in the here and now. We do not have space on our current development roadmap to build out a widget like this at this time, but we'll keep you posted here in this thread if that changes.
Its $50 min spend and 6 dollars a listing per month, this should be built into OwnerRez this is a money grab not a viable option.
I'm happy to announce to everyone following this thread our new integration with Direct Booking Tools! https://www.ownerrez.com/blog/integration-with-direct-booking-tools
[This topic has been merged with another topic (Price comparison widget).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Rate Comparison Widget for Direct Booking Sites)]
After some research into this topic, I'm afraid we will not be able to move forward with this request at this time. There are existing workarounds available.
A big driver for that decision is that Vrbo doesn't support percentage-based cancellation fees through their API. Your main options are to set your Cancellation Policy below 100%, or use rate adjustments to build buffer pricing into all bookings to offset potential cancellation losses.
While Vrbo's official policy requires hosts to provide 100% refunds for guests to receive service fee refunds, there's an unofficial workaround: small "cancellation fees" (like recouping 3% by setting your Cancellation Policy to a 97% refund) may be retained if you let Vrbo's automated systems process everything without human intervention. However, if anyone contacts Vrbo directly about the cancellation, they'll enforce the full refund requirement in order to refund those guest service fees. More importantly, any cancellation fee (whether percentage-based or flat) could potentially cost you Vrbo's ranking boost for offering 100% refunds. It's generally better to slightly raise your rates (around 0.5%) to cover cancellation risk while maintaining the no-fee policy and keeping Vrbo's algorithmic advantages.
I'll leave this request open for voting, but do keep in mind that a percentage based cancellation fee would only be applicable to direct bookings if we do decide to tackle this in the future.
You should be able to set this up for yourself by creating an Inquiry type SMS template, inserting your phone number as the recipient in the "To" bar, like so.
Then, configure a corresponding Trigger that fires immediately when an inquiry is received, like this:
I don't think we have any available field codes for Inquiry templates that would link you to that inquiry, but it would give you the SMS notification you're looking for if push notifications or email notifications are spotty for you in certain areas.
Between push notifications and the ability to fire an SMS to yourself as described above, this request has been satisfied. I'll go ahead and mark it released!
As a Breezeway user, I would very much appreciate this feature. As others have mentioned, classifying owner stays as bookings is the only way to make the housekeeping and other schedules function properly in Breezeway, but doing so messes up the Owner Rez reporting. For me the issue is not about the messaging features, but being able to exclude those $0 bookings from the financial reporting. Is there any update on the timing for this project? And, in the interim, could you add an option on the financial reports to exclude bookings with certain tags (like owner visits)? Thank you!
[This topic has been merged with another topic (Broadcast feature for all current or future bookings).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (SMS to MANY)]
This would be great, I have missed a few email inquiries. Even though I have push notifications enabled, I don't always receive email notifications when I am in a poor cell service area, which is often where we are. However, I always get text alerts on my GV number.
Please add a native way to display OTA rates (Airbnb, VRBO, etc.) alongside direct booking rates on OwnerRez websites. Third-party tools exist, but OwnerRez already has the Channel Rate Tester functionality, so it should be possible to extend that into the Booking Widget or a new “Rate Comparison Widget.” This would be a high-impact feature that directly supports OwnerRez customers in driving more direct bookings while utilizing existing system capabilities.
My message progression for guests who make Same Day Bookings is slightly different than guests who book more than a day in advance. Currently there is no way to differentiate these with triggers, so Same Day Booking guests also end up getting the standard guest Arrival Day message in addition to their own. Some additional conditions or tag automations are needed in order to accomplish this. Options include:
I can explain this more in depth for anyone wanting more clarity or use-cases around this, as I've had extensive correspondence with OR support regarding it. Boiled down, though, the conclusion was that the system currently lacks the condition/trigger options to allow for it and these would need to be added.
Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adjust the formatting to standard capitalization when saving the contact in the system.
Nothing indicates an automated message faster than, "Thanks for booking your stay with us, JACQUELINE!" 🤦🏻♀️
