Feature Requests

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Ken, 

Before integration I am pretty sure Airbnb had a "block" feature that would prevent a guest from interacting with the host, by messages or otherwise (direct booking).  Are you sure there is no potential integration at this level?  They may say you cannot prevent a direct booking but there may be a way to simply cut the guest off from any interactions.

Actually I want to do it in the Bookings List
add a filter for # of bookings
Arrival from and to

That way I can filter for all those arriving in the next 2 weeks
who have 2 or more bookings
Then I can give them a special gift or arrange to setup an outdoor movie night for them

Can we add this to the Bookings List filters?

Hey Jennifer,

Great question, and what a cool idea!

You can actually filter your Contacts list for guests who have X number of bookings in the system.

https://app.ownerrez.com/guests

If this isn't quite what you're looking for, feel free to write to us at help@ownerrez.com and we can see about exploring some creative workarounds.

Hi Michelle,

Those filters should not need to be applied one at a time. The results should be accurate when multiple filters are applied. Please send screenshot examples of your applied filters and what you're seeing, and send those in to help@ownerrez.com so that we can have a look. If there's something amiss, we want to get that addresses as soon as possible!

Disabled my first property and was amazed to find I could not longer include it in reports.  Seems a basic functionality of reporting.

Ken's suggested workaround would be fine if this were a temporary solution knowing a permanent update were in the works.

I appreciate Matt's suggestion on how to keep a property active essentially for free, and might just look into that for myself!

I am getting requests from owners who want to know when a review is left on their home. I agree the number of stars filter for the trigger would be great.

Would it be possible to add a filter for repeat guests? If they have for example 2-10 reservations

That was I can offer a free outdoor movie night where we come setup a movie night with popcorn etc as our way of saying Thank You

When under the “List” view - it would be amazing for OwnerRez to be able to accurately populate results if multiple search filters are checked off. Our team learned the hard way that we can only check off/search one filter at a time. If we have more than one filter checked off it will not populate accurate results, and therefore has given us wrong results that we found out later by manually checking under each individual reservation.

Not sure if this has happened to anyone else, but specifically when it comes to finances (which is problematic). For example, if searching for failed security deposits and overdue balances at the same time, the results will not populate both correctly - making us think that guests are paid up when they really are not. We have to check off one category at a time plus manually check for accuracy. This gets confusing and counterintuitive because the majority of websites have this function working for multiple filters. Thank you for your time and effort to fix this!

Ever since we got OR, I have struggled with seeing at-a-glance which month/year I'm on when paging through the calendar. Mobile is not as bad because everything is smaller and it blends in with the small month/year header. But on my computer, it blends in with the font size of all the other menu items. It seems like it would be easy to have the month/year display larger and bolder so you know (without searching) which month you're in. 

Currently triggers are either immediate or scheduled, with the latter being able to fire before or after an event by X days. 

It would be really nice to been able to specify minutes or hours as well, instead of just days.

A practical use case is, we send a thank you message after customers book but we would like to send it X minutes after booking, to make it look less robotic and more personal.

Thank you for your consideration :) 

Agreed! We have been getting more and more last minute requests. We are professional VRMs and Guests can book on airbnb same day but not our direct ORez site? It's a bad look for us all :(  

Any chance this feature is coming? it's a pretty important one that I REALLY wish we had.

Alece,

I am with you!

I don't understand why this doesn't exist as I noticed that OwnerRez already identifies that they are a repeat in the booking screen.

Reached out on another thread but this seems easy to automate to me since their is existing functionality.

Would certainly make for better dynamic messaging!

Yaaass this would be awesome to fix. Gets so confusing trying to figure out

Ah, I did not realize you were wanting to do this on a property share widget specifically, before your recent edit.  You are correct, that won't work there.  But it will work for all other search multi-property widgets.

Is this entire feature request intended for property shares in particular?  If so, I can edit the title to make that clear.

Thanks. Tag groups do  not work on property share widgets. 

You should be able to do this using tag groups:

https://www.ownerrez.com/support/articles/tags-groups 

This would be super duper cool eh? 
And Alece I would love your ideas on making messaging more personal!

Bumping this.  The most complained about items on our property share are 1) the inability to limit search results by bedrooms and 2) the inability to filter by pet-friendly

Currently, I have optional traveler-selected discounts for paying by check and paying by Zelle. On far-out bookings, guests can select either. But, they also can select both and that is not desirable. Would be nice to have a "remove all other discounts" checkmark on optional discounts (similar to codes) or some similar functionality. better yet, would be great if we can specify WHICH discounts to remove when this one is applied.  Thanks

This is the primary reason I still pay for Hospitable -- their robust use of short codes and conditional triggers is unmatched! I'm able to drill down so far as to have my wording say "you" in messages to guests who booked for only themselves and "y'all" for when there's more than 1 guest on the booking! It is one of the small details that helps my messages sound so personable even when they're automated. I just wish all my messages could run through their system, but I'm limited to using it for select pre-booking, just-booked, and review-prompt type messages. I have to utilize OwnerRez's messaging system for the bulk of my communication with guests and their gaping hole in this department is sorely felt. The difference in the personability that can be expressed via messages (without adding the clunkiness of dozens of template options that I need to manage manually) is enormous. I hope-hope-hope this is a feature on the horizon for them!! 

YES YES YES TO THIS!

Having worked with and for email software tools throughout my career, I'm surprised a tool like OR that's on the robust side of things amongst its competitors doesn't have this.

I just finished doing exactly what Erik described here setting up multiple templates and triggers just to accommodate the inclusion/exclusion of pets. Not only is it time consuming to set up, it multiplies future work and future potential points of failure when I inevitably want to change info, because I have to remember to change it in *every* iteration of these templates.

Also, I'd love to differentiate between kids/no kids too since we have several kid-friendly amenities & recommendations that are of no interest to adults-only groups, but to do so I'd have to go down the permutation rabbit hole and have templates for [pets and kids] [pets no kids] [kids no pets] [no pets no kids] and that's just not worth it.

One email tool that does this well is ConvertKit (see 'conditional content')

The basic logic (shown here using liquid) is to be able to do the following:

{% if some.condition.is.true %}

Show this content.

{% else %}

Show this content, or leave blank and show nothing.

{% endif %}

I don't like the UX of the above liquid code and prefer a more intuitive 'pill' or token style that Hubspot uses both visually and because typed text is very error-prone for the layperson property manager, but this illustrates the functionality better.

The above would let you show/hide content like the pet or child friendly content mentioned, and even possibly other things like give information on summer amenities, recommendations, procedures in the warmer months, and others in the shoulder/off season. Lots of possibilities that right now would require templates on templates on templates on templates :)

I received this reply from OwnerRez support and it makes sense:

You are correct that assigning photos to rooms is better supported by Airbnb than Vrbo.  We send Vrbo the photos along with the Room details. We have no other input on how they 'map' those photos to their categories. For example, they combine all bedroom photos into one category and bathroom photos into another. They have recently started to use AI to organize photos, so you may see your photos in a completely different order than they appear in OwnerRez.
I apologize if the following is a little too 'techy' but I'm including it in case you speak with Vrbo again.  This shows the API feed for a specific Room.  There is no line to include photos in the definition of a Room.

====

I called Vrbo back today after re-examining my Owner Dashboard. On the Dashboard it correctly shows the photos by room for the bedrooms and bathrooms as I set them up in OwnerRez; they do not however have any other rooms (living room, dining, etc.) and from what I can see there is no way to add any room but one in which there is a bed.

When I go to my live listing, the rooms on the Owner Dashboard do not appear. There are a bunch of random rooms and these rooms do not correlate to my photos and are randomly divided. I asked if it was due to AI and the rep didn’t know what I was talking about.

They are escalating my case, so hopefully I will get to at least Level 2 Support. Vrbo's photo mixing is causing confusions with some recent guests asking how the rooms are divided. 

It sure would be nice to have the ability to set ages of children, that would be great. A huge improvement. For example, in the Property Rules section and in Surcharges - would be nice to be able to say you allow children of a certain age. For example, I have a unit in which I really only want to allow children over 10 years old, but you have no ability to set ages of children.

I can't be the only person who wants to allow children just of a certain age.

Isn't there any other OwnerRez user who sighs every time they have to start from today's date on the Cleaning Date calendar and click forward to the departure month to set the cleaning date? If so, please vote for this suggestion. Thanks!

I just spent 45 minutes on the phone with Vrbo support and they insisted the room assignment photo mapping is coming from OwnerRez and that I would have to change my photo room setting on the Property Management tool. It's a new feature, has something changed since April in the API?

I'll save you some time - there is not such an option.  I'll move this into the feature suggestions area to gather votes.

Hi, I have an irritant that I have lived with for a while.  I am wondering if anyone else finds this irritating and if they were able to figure a solution to this.   I have renters that book directly, book through AirBnB and through VRBO.     I have a lot of messages that guide them through the whole process and have refined them over the years so there is little uncertainty on the renters portion.    The first irritation is that I have to duplicate a lot of templates because there always has to be an email version and an channel version (yes I do use custom fields a lot, but just the fact that I have to duplicate the templates causes extra work and sometimes confusion for me).

The bigger irritation is this though.   I have all my booking triggers set up to use the listing site to determine if it sends an email out or a channel message (again it is too bad I have to duplicate up on triggers).   But when I look at my messages screen to ensure all messages were sent (ie some are blocked until the renter signs the rental agreement), I see all automatic messages regardless of the booking site.  (ie, on an AirBnB booking, I see the email messages with a "Will not Run - the trigger does not apply to the listing site".  This is in red which is the same colour that other messages are in that are blocked for other reasons ... such as awaiting rental agreement.

It would be so nice if the system only showed the messages that the booking was relevant for (and hid the others).  Has anyone else discovered such an option?

Glenn

Is the concern with having the price comparison tool or simply being able to book direct on your website?

The reason I'm asking is it would be very simple (or should be) for whomever is designing your website to build a price comparison panel to display on a page on your site, which has a price comparison for any week that you care to choose. It doesn't have to be a particular week, or even the week that your particular guests are looking for. Just a comparison panel that shows the pricing of your property on various sites for a particular sample week that you choose.

Then, right beside that, you have your widget from OwnerRez where the guest can enter their own dates and info, and either request a quote, or see one instantly, depending on which OwnerRez widget you setup.

If you or your web designer has problem designing a comparison panel, a cheap, quick and easy way to create one would be to just take a screen shot of the multi-site panel that shows on Google Vacation Rentals for your property (you are on Google Vacation Rentals, right?), where they show 6-8 websites where your properties can be seen on the web, with prices for whatever dates you request. And if it's like mine, your own website will appear at the top of that list with the best price, and an "Official Site" designation right next to it.

My point is, you can easily have a comparison panel on your site, which gets the point across to your guests, without it being variable to a particular week, that booking direct with you is the best choice. It doesn't have to be variable. The comparison prices for whatever sample week it shows will be all you need to do to make the point to the guest that your own site is the best place to book. They will assume that the deal for their week is just as good as the sample they see.

No additional tools or third party software or subscriptions are needed. Just design the comparison panel, and have your OwnerRez booking widget right there.

Simple!

Or am I missing something?

If you think so, let me know why, and I'll happily straighten you out!  Hah hah hah!

Booking direct tools tested their API connection and can't get it to work with their software currently. Does anyone know of something similar?