Feature Requests

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It would be super handy to have the guest's total outstanding balance listed in the sidebar when in Contacts.

We do a lot of work with repeat customers, including contractors that rent multiple properties simultaneously. It would be really nice to not have to dig through every individual booking to manually aggregate their total balance or to double-check that they're all paid up.

My experience with the Quickbooks / Airbnb integration last July was time consuming. While many property owners are on an accrual based accounting system, we are on cash. When the upgrade was automatically applied two things happened. All invoices were changed to the arrival date and a payment was automatically recorded. With OR help, we were able to understand what happened and then consulted with our accountant who explained that to change from cash to accrual requires filing documents with the IRS plus other changes that would be several thousand dollars in accounting fees. She advised that there was no reason to change to the accrual method. We spent several months changing invoice dates and reversing automatic "Receive Payments" — invoices that were not paid were recorded as paid. Two bookkeepers were unable to sort out the mess last year. In our experience, not all bookkeepers are proficient in QuickBooks Online and do not know how to correct errors. You either need a bookkeeper who is expert with the QBO or do it yourself. I’m now using the Expert Live Service on Quickbooks. When a problem comes up it is usually resolved with a 5 to 10 minutes phone call. With one property this is doable but maybe not if you have multiple properties.

Hi Susan, how frustrating!  I see you can change the invoice date in the integration to Booking date, or Booking Departure date, sounds like you need a feature request to change this to the Deposit date. 

My experience with the Quickbooks / Airbnb integration last July was time consuming. While many property owners are on an accrual based accounting system, we are on cash. When the upgrade was automatically applied two things happened. All invoices were changed to the arrival date and a payment was automatically recorded. With OR help, we were able to understand what happened and then consulted with our accountant who explained that to change from cash to accrual requires filing documents with the IRS plus other changes that would be several thousand dollars in accounting fees. She advised that there was no reason to change to the accrual method. We spent several months changing invoice dates and reversing automatic "Receive Payments" — invoices that were not paid were recorded as paid. Two bookkeepers were unable to sort out the mess last year. In our experience, not all bookkeepers are proficient in QuickBooks Online and do not know how to correct errors. You either need a bookkeeper who is expert with the QBO or do it yourself. I’m now using the Expert Live Service on Quickbooks. When a problem comes up it is usually resolved with a 5 to 10 minutes phone call. With one property this is doable but maybe not if you have multiple properties.

Thanks Michael, that’s a helpful workaround!  But it’s a workaround, and unfortunately doesn’t work in my situation. And regardless, it’s still unnecessary added work.   I have worked with several Quickbooks integrations and it doesn’t need to be so complicated.  Most integrations feed info through journal entries, not sales invoices. Is OR is trying to set up QBO to be a source of record for CRM, when it’s not meant to function as that?  OR is by far the worst QBO integration I’ve ever experienced.   I added a feature request.  Thank you! 

Being able to specify a trigger that fires once an email is labeled as "delivered" status.

I would also like to add recurrence... so many of these task need to be done over and over at set intervals... every week, every month, once a quarter... etc etc etc...

Hi Punkaj,

Thanks for taking the time to submit this, this is a solid idea and I can definitely see the use case for tying a discount to a minimum spend like that.

At the moment, we don’t have a way to enforce a “minimum booking value” condition on discount codes specifically. That said, there are a couple of ways you can get pretty close to the same outcome with the tools available today.

If your goal is strictly to cap the discount at $100, I completely understand that a percentage-based approach won’t behave exactly the same way. However, if the broader goal is to encourage larger bookings, a percentage discount combined with a length-of-stay requirement can work really well.

For example, instead of $100 off a $500+ booking, you could offer 10% off stays of 3+ nights. If your typical nightly rate is around $250, that would look like:

• 3 nights ($750) → $75 off
• 4 nights ($1,000) → $100 off
• 5 nights ($1,250) → $125 off

So you’re in a very similar range at that 4-night mark, and while you may give a bit more on longer stays, that’s often the goal. If that extra night turns what would have been an empty night into a booked one, you’re still coming out ahead overall.

For example, moving from a 4-night to a 5-night stay, you’re giving an additional $25 in discount, but generating $250 in added revenue, netting about $225 more overall.

If you prefer to stick with a fixed-dollar style discount, another option is to structure it as a per-night discount with a minimum stay. For example, $20 off per night on stays of 5+ nights:

• 5 nights → $100 off
• 7 nights → $140 off

Yes, you’re giving a bit more on longer stays, but in that 7-night example you’ve also added two additional booked nights. Using the same $250 nightly rate, those two additional nights generate $500 in revenue, and after the extra $40 in discount, you’re still netting about $460 more overall.

You can also layer in date or season-based restrictions, so the discount applies only during specific periods when you’re looking to drive additional occupancy. That helps keep things more controlled, especially if your rates vary throughout the year.

All that said, this is a good feature request, and we’ll keep an eye on demand for something like this. In the meantime, hopefully these approaches give you a workable path forward.

Appreciate you sharing the idea!

Hi Jory. I also have one QuickBooks expense account for all channel and transaction fees. Like anything that might be difficult to break down (phone bill?), I consider it overhead. For taxes, I have properties listed on Schedule E and a Property management business on a Schedule C. The overhead items go on the Schedule C.

However, if I wanted to apply them to properties, I could run a Line Item Pivot report grouped by property.

Hello, 

When providing a discount code for a guest, I would like there to be a condition for the amount that the guest needs to spend to be equal to or more than a certain amount. For instance, if a guest signs up for our newsletter on our website and then books direct, they get a discount of $100 off a $500 booking or more booking.  We would like to be able to send them the discount code in the email they receive upon sign-up. 

Thanks!

I don't want guests to have a login per say... I think we live in a world with username + password overload. I would like a place where a guest can lookup their booking via booking ID and last name. Similar to an airline reservation. If I was to give guests the ability to create a username and password for my personal website, there would additionally need to be options like "login with my google account" etc etc. Which is a much heavier lift security + API wise. Let's keep it simple.

Yes! That’s a much better idea. There could simply be a button on our hosted website or personal website where guests could search by their ORB number for their booking details. I continue to have guests asking for total cost, check-in and check-out times, etc. 

I don't want guests to have a login per say... I think we live in a world with username + password overload. I would like a place where a guest can lookup their booking via booking ID and last name. Similar to an airline reservation. If I was to give guests the ability to create a username and password for my personal website, there would additionally need to be options like "login with my google account" etc etc. Which is a much heavier lift security + API wise. Let's keep it simple.

If a rogue employee used their write access to do malicious activity we need

1. Change History Report

2. Button to undo changes (hourly, daily, or specific action)

Request an assigned date and most importantly a due date for task.  How can you assign a task without a due date, nothing would get done. 

The issue has been raised that it is common that different properties will need to map deposits to separate bank accounts.  I see no reason why anyone would need to map deposits to different channels.   Has there been a feature request for this? 

Also, Booking/Merchant Account site fees are sent to Quickbooks the same way.  We are going to need these fees split up per property, as this is how they are itemized on our taxes, but we are only able to select one QBO account for all properties.  Manually trying to determine and reallocate all the site fees for different properties is a headache! 

Hi Michael, thanks for the insight.  I suppose this is all fine as a temporary workaround...but I just started to set that up and ran into another issue.  Booking/Merchant Account site fees are sent to Quickbooks the same way.  We clearly are going to need these fees split up per property, as this is how they are itemized on our taxes, but we are only able to select one account for all properties. How do you handle that? 

Can we please get the ability to schedule reports? It has been over 2 years since we were told that it is on the roadmap eithout an ETA. 

There have been many upgrades to the interface which are nice, but why are we not adding much needed functionality first? The ability to get our jobs done more efficiently should be a priority. 

Can we please get an update? 

Thank you! 

I agree, I would like to also request this be placed back into the Overview Tab. 

Is there any update on when this will be available? I’m thinking of switching because of it. I don’t feel we should be charged for this until this feature is available. It’s pretty vital for what it is. It should also stop answering automatically if it sees we have responded first.

Sounds great - I will call to sign up.

Hey Michael,

Today's release included some sprucing up of the inbox auto refresh. If you're still having the same trouble, please write to help@ownerrez.com so we can see if there's anything more to improve on here.

Thanks!

I am interested in this.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Would like to be able to Group By specific tags on properties as some groupings may be semi unconventional based on things such as "all properties associated with the same address" in the case of a multi unit property, etc. It would give me a better ability to customize how I consume my reporting data.

Hello!

OwnerRez has an open API, meaning that anyone can reach out if they'd like to set up a connection. If they're interested in setting up an integration with us, they can reach out to OwnerRez to see if it's possible to integrate and get started.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

I am requesting that OR expands our options to assign more nuanced permission levels.  I have a property owner that needs to be able to, among other things, needs to be able to run sales tax reports for their property only.  I only have the option to give them access to everything in my account for all properties, which isn't appropriate, or no reports at all.  

Thanks, Bri. Fingers crossed this fix is still in the works! 

With the Hospitable release of MCP allowing real AI connectivity into the PMS, what is OR's plans for delivering this feature? Timeline?

This is not a limitation on the OwnerRez side, it is on Airbnb's. While they have it available for Platform-managed hosts, they have not yet made the feature available through the API for PMS-connected hosts.

It is expected to be made available through the API soon, so we are still collecting votes here for that functionality to be added. 

Scratch that, Airbnb released it last month to select partners (including us) and our Developers are already working on implementing it. It's expected Airbnb will open it to all  API partners later this year.

Our feature implementation is currently in development.