Feature Requests

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Yes, this would be great!   I want a Booking to come in and it creates a TASK that a human would follow up with like "Reach out and thank guest verbally for staying with us and find out if they need anything special".  Tracking that in TASK would be great.

We used an arrivals form in our previous PMS to record arrival times and wine preferences. This would be SUPER HELPFUL to have it integrated into OR!

We will like to have a feature on each re4sertvation where you can regsiter any purchased tours, transfers or cocnierge services that will give us a commision for it. The idea is to be able to register this and then be able to have a report to keep track of this third party income to PM.

Thanks.

I’d like to offer a gift instead of a discount and would expect the appropriate way to do that to be through the existing promo_code field on the public booking page. Unfortunately, it appears the promo code is currently limited to pricing/discount actions only. I need the promo_code value to be exposed to OwnerRez automations (triggers/webhooks/API) so that when a guest enters a code like RETURN_GUEST the booking can be automatically flagged for staff action (for example, add the tag Welcome Gift Needed) and a visible invoice line Valued Guest Welcome Gift — $0.00 can be applied without changing the booking total. If the promo_code field cannot be exposed, please provide the exact, supported steps to achieve this same outcome while keeping the promo-code entry on the public booking page, including any required configuration for discounts, surcharges, custom fields, triggers, and the exact menu paths and criteria to use.

We would like to request an enhancement related to the new Airbnb Host Fee and the information currently flowing into QuickBooks.

At this time, the data syncing to QuickBooks is limited and does not provide enough detail on owner statements. We would like to see more descriptive booking information included in the QuickBooks integration, such as one or more of the following:

• ORB reservation number

• Airbnb reservation number

• Guest name

Including these identifiers would significantly improve clarity and traceability on owner statements, reduce manual reconciliation, and help both our accounting team and property owners better understand individual charges associated with Airbnb reservations.

We would like to request a feature enhancement related to booking window lead times.

Specifically, we are looking for the ability to set different lead-time rules for Instant Bookings and “Book Now” reservations versus Inquiry-only bookings. Our goal is to require Instant Bookings and Book Now reservations to be made a set number of days in advance (for example, 3–4 days), while still allowing guests to submit inquiries for same-day or next-day arrivals.

At this time, when we adjust the booking lead window to 3 or 4 days in advance, the system blocks availability on the public website calendar for those same 3–4 days entirely. This makes the property appear unavailable, even though we are open and willing to accept last-minute stays via inquiry.

Ideally, we would like:

• The availability calendar to remain open and visible for same-day and next-day dates

• Instant Bookings / Book Now reservations restricted to a longer lead time

• Inquiry-only reservations permitted for shorter lead times

This separation would allow us to manage operational needs (cleaning/inspection schedules) while still capturing last-minute demand and maintaining accurate availability visibility for guests.

Please let us know if this functionality already exists, is on the product roadmap, or if additional details would be helpful from our end.

Thank you for your time and consideration.

I’ve just made a guest app! Pending apple App Store approval. 

my guests login with their OR booking number and surname and can set a door code for my smart lock, access guest guide book and push alert the day before checkout with their checklist of things to do. 

Only v1 right now and I plan to add more to it and maybe even make apps for others 

A guest app where the guest can book other properties on OwnerRez platform would also be amazing.  

This feature is desperately needed. A block for an Airbnb durning the holding period for example is not an "owner stay" and should not be falsely sending owner stay notifications to an owner. a block for maintenance is not an owner stay. Owner guest stays should also be a different type of booking with specific trigging rules.

In the 6 years with OwnerRez we hope 2026 will come out with a fix for this!We know OwnerRez will do awesome.

Agree! I have utilized the templates in REI, using pivot tables from OR, but it could be integrated so much more. Would love an integration!

Hello. Long time OwnerRez user, first time posting in the forums. I have serious concerns regarding the payment quote form for guests. Screen shots below. I am receiving more questions than normal from guests when they are reviewing the quote payment page. I have had many guests stop the booking process after reviewing the initial quote page and ask me clarifying questions. I am very worried about the guests who may stop the booking process and do not reach out. I may be losing bookings because guests are abandoning the booking process due to lack of clear information. Examples below...  

1.) The most pressing issue is the payment structure needs to appear on the initial page. The due dates and amounts are not shown on the first screen. For example, it is not clear that my payment policy is $300 due when booking and remaining balance due 45 days prior to arrival. Not having the payment structure is causing a lot of confusion. Guests would have to fill out all the information and make their way to the last section before the payment structure is revealed. The last page is 'grayed out' until the other sections are completed. 

2.) I would like the Security Deposit to say "Refundable Security Deposit". The verbiage underneath should say "Credit card hold reserved 3 days before arrival" 

3.) I would like ability to manually add more verbiage to the Cancellation Policy section. I could add notes describing the payment policy and cancellation policy in more detail. Right now is sounds too strict by saying 'No Refund Issued for Any Reason'. Guests are under impression that full payment might be due now and is not refundable. This is not true, as only $300 is due at time of booking if greater than 45 days prior to arrival. 

4.) The time period to purchase travel insurance is not displayed. It is up to 30 days before arrival for standard insurance. It within 14 days of initial booking for CFAR. This information should be disclosed to guests.  


A proper quote with the correct information that is clearly displayed upfront is critical for guests to proceed with the booking process. Please let me know your thoughts on these items. Have other OwnerRez hosts expressed similar concerns?

As 'Direct Bookings' is a definitive channel for OwnerRez, communications from Direct Bookings must also be considered as part of a "Unified Inbox", especially with the push on AI interaction with communications.  Just under a year ago, a potential timeline was given within a thread that stated:  "We are discussing what it looks like to have direct booking threads come into the new Inbox (and we already have plans to bring email into the Inbox later this year). Both of those would help communicate with your direct booking guests."  I understand that roadmaps change, but customers would like to be apprised of what they look like, as these plans don't just affect your future customers but also directly impact your current user base.

Even as a stopgap measure, if there were an API to import/create e-mail messages within the Inbox, this would give folks the option to use automation tools like Zapier to push messages into OwnerRez.  OwnerRez already has the capability to send e-mails from the defined e-mail address after the domain has been verified.  This could allow existing AI to interact or route messages appropriately.  Yes, all replies would go to myusername@mycustomdomain.ext still and it would be up to my automation to then push the responses back into OwnerRez.

Agreed - it would be great to be able to add a tag based on the text in a custom field and/or use as a trigger.

Thanks for this request! You're absolutely right. We're planning a major overhaul that will fix this and more.

I don't have an ETA to provide at this time as we still need to nail down the design on this work before we can get it into development, but I'll post updates here as they become available. 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

I would like to request an improvement to the template messages system. It gets very confusing having both email templates and channel templates for basically the same messages. It would be so nice to have an option to create one template that would send to either email or channel depending upon the booking site and/or other parameters as well. Thanks for the consideration!

Just yesterday I wanted to find my previous response to someone inquiring about a military discount. I had to search in Airbnb’s inbox since it’s not an option in OR. 

+1 an ETA would be great!

Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.

We check our battery levels on the OR website once a week. We have found that replacing the batteries at 75% prevents any issues. We have also found that using good batteries helps a lot. We use home depot batteries because they are the best value. We had terrible luck with Duracell batteries that we bought from Costco. 

Yes this would be great to be able to search words or phrases if you cannot remember the guest name!

Different from the delayed response. Can we integrate an unsend message button. Sometimes rezzy may still say things that are incorrect after integrating to automatic replies. Then we cannot edit or correct this information.

To give you an idea of development pace, one of the most voted requests (Trigger For Exact Day of Week Trash Reminders) is going on 6 years and still not developed. I have no idea what they prioritize but you'd think the votes would mean something...

Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.

Would love this, too many times it gets missed by cleaners or guests don't tell me until 10 pm and then its a whole thing.

Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.

Did you check on the settings and preferences tabs for your owners?  I think this may have what you are looking for.

After all these changes with PMv2 it looks like we still can't save defaults for PM statements?

We need to be able to save these settings and not update them once a month when creating a PM Statement.

https://app.ownerrez.com/management/pmstatements/add

How was this missed?

I think this would be a great API addition.

Lots of discrepancies. For example:
One of the new 2025 statements does not match the original statement. And none of them match the 2025 year end summary. 
So I definitely won't be sending the year-end summary to my owners due to this discrepancy

Don't close this one out. Happy to hop on a call or zoom. 
I'm sure other users are having similar issues

I think some Rezzy quoting capabilities we've been working on will resolve this request. That work is in testing at this time. I'll see if we can repro your scenario here and get better results while in testing. Given that I think the work in motion will address this concern, I'm going to mark this request as Planned at this time. 

I am working on building out my Rezzy Directives and am trying to hone in responses regarding early check-in or availability to extend a guest's stay. When testing in the Sandbox, (under Interjection) Rezzy stated, "I don't have visibility into whether the night before is booked, so I'm using the general advance-request language and offering to check availability for booking the night before as an option." 

It seems to me Rezzy should be able to reference the calendar and determine whether the night before/after is available. This would have a variety of uses and benefit!