Feature Requests

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The trigger condition 'tag contains' options don't include the built in 'Guest has a Problem' tag. Are you recommending to create a custom Guest has a Problem tag and then using that as well as the regular Guest has a Problem tag found under the notes? Seems a bit redundant as we do like to enter the notes on the guest as well.

Do you have any idea how far in the future this is planned for? Thank you!

Unfortunately no, at present this is still not possible, but it does remain planned for the future.

I'm not sure if I am replying to the correct topic or not. I currently use OwnerRez for my own properties and am going to begin Cohosting. I'm concerned about the lack of ability within the Property management module to give team member access to specific properties vs all properties. If I have a team member that works on only properties for one owner, I would like to limit their access to that owner. If I have a team member that works on properties in a specific location, I would like to limit access by location.

We don't have a trigger for that specifically, but, you can certainly avoid sending review requests to GWAPs by using Conditions based on the presence of that Tag:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions 

I am testing ChatGPT in my communications with guests. In order to use the program well, I would like to download all of my communication history from OwnerRez to have the bot learn from my messaging. OwnerRez does not currently have a way to download the communication history. This would be helpful in using this data to improve guest communications.

We should also have a trigger based on if Guest has a Problem so that we can avoid sending review requests to GWAPs.

We'd like our Owner Statements to show Owners the complete breakdown of revenue: Amount brought in as Rent, Pet Fees collected, Damage Protection Fees collected etc. Right now, there is no way to show the actual amount of Rent charged without also adding a column to display any Discounts given. We don't need our owners to see that level of detail (and then question the strategy of any sort of last minute discount or early bird discount) -- we just want them to see the actual amount of Rent collected per reservation. Please add the option to display Total Rents less any Discounts applied!

@Caleb -- reviving Maartje's question... is there a way to remove the Discount Code Field when utilizing the Inquiry form as a general Contact Form?? 

Hi Bri,

We already had an email support conversation with another team member and sent screenshots. We were told that only one filter can apply at a time for accurate results and to start this thread here for the feature request. Not sure…

Thank you!

We use multiple discount codes to determine if our advertising (Facebook, google ads, email campaign etc) is helping to convert bookings. I can only find bookings with discounts by running a line item pivot and searching for the codes. It would be amazing to be able to filter the list by whether or not a booking has a discount applied!

It would be great if we could put class by line item.  For example, a property manager keeps the cleaning fee, since it is passed on.  So the class goes to overhead, not the property.  All the line items, except the cleaning fee, are the property.  But the cleaning fee is overhead.  WE have to routinely go through and edit the invoices to change this.  Then the updates occur and override that change.  It is a constant battle.  

It would be great if we could assign the class on the same page where we assign the account the line item goes to.

Yes will be great

Is it possible for the integration to create the deposits?  I would think so.

It is creating the invoice and payment.  It has the discounts already in the system for Airbnb or Stripe.  It tells me exactly which payments are grouped into a deposit, the fees, the date, and the total.  That is all the information needed to do it. I guess it is a question of API.

This is two fold.

Currently, if a guest has damage and a claim is submitted, that money comes in and the reservation shows a refund is due because the charges don't match the transactions.  So we have to manually add the transactions.

First, would it be possible to create these as like side payments that don't affect the booking total?

Second, for the integration side, that it creates the payment for us in QBO.

Would it be possible to see the automated messages in the inbox thread.  After they have sent in the respective time block below, and then the future ones that will send, with the option to skip them.

I searched and this might be called the unified inbox.  If it is I am sorry, and please delete thread as a duplicate.  If not or smaller version of that, please consider.

I am often working at night, and will type out a one time message to a guest.  I don't want that to send at midnight but the next morning at 8 am.

Ideally below the message box would be a little box that says delay send, and defaults to tomorrow at 8.

I understand technically I could do this by creating a template with the one time message, and then computing the days and setting a trigger.  Then delete it all after.  But that just seems like way too much for a one time message you'll never do again.

Couldn't this be accomplished by asking it the retry until the day of arrival?  Under the trigger settings.

They already allow for this.

https://app.ownerrez.com/settings/theming/0/themeoverrideedit

Wouldn't this already be possible.  Create a trigger of when the booking changes.  Because after it changes, it send the welcome for that property.

Yes!  This would be great.

Ken, 

Before integration I am pretty sure Airbnb had a "block" feature that would prevent a guest from interacting with the host, by messages or otherwise (direct booking).  Are you sure there is no potential integration at this level?  They may say you cannot prevent a direct booking but there may be a way to simply cut the guest off from any interactions.

Actually I want to do it in the Bookings List
add a filter for # of bookings
Arrival from and to

That way I can filter for all those arriving in the next 2 weeks
who have 2 or more bookings
Then I can give them a special gift or arrange to setup an outdoor movie night for them

Can we add this to the Bookings List filters?

Hey Jennifer,

Great question, and what a cool idea!

You can actually filter your Contacts list for guests who have X number of bookings in the system.

https://app.ownerrez.com/guests

If this isn't quite what you're looking for, feel free to write to us at help@ownerrez.com and we can see about exploring some creative workarounds.

Hi Michelle,

Those filters should not need to be applied one at a time. The results should be accurate when multiple filters are applied. Please send screenshot examples of your applied filters and what you're seeing, and send those in to help@ownerrez.com so that we can have a look. If there's something amiss, we want to get that addresses as soon as possible!

Disabled my first property and was amazed to find I could not longer include it in reports.  Seems a basic functionality of reporting.

Ken's suggested workaround would be fine if this were a temporary solution knowing a permanent update were in the works.

I appreciate Matt's suggestion on how to keep a property active essentially for free, and might just look into that for myself!

I am getting requests from owners who want to know when a review is left on their home. I agree the number of stars filter for the trigger would be great.

Would it be possible to add a filter for repeat guests? If they have for example 2-10 reservations

That was I can offer a free outdoor movie night where we come setup a movie night with popcorn etc as our way of saying Thank You

When under the “List” view - it would be amazing for OwnerRez to be able to accurately populate results if multiple search filters are checked off. Our team learned the hard way that we can only check off/search one filter at a time. If we have more than one filter checked off it will not populate accurate results, and therefore has given us wrong results that we found out later by manually checking under each individual reservation.

Not sure if this has happened to anyone else, but specifically when it comes to finances (which is problematic). For example, if searching for failed security deposits and overdue balances at the same time, the results will not populate both correctly - making us think that guests are paid up when they really are not. We have to check off one category at a time plus manually check for accuracy. This gets confusing and counterintuitive because the majority of websites have this function working for multiple filters. Thank you for your time and effort to fix this!

Ever since we got OR, I have struggled with seeing at-a-glance which month/year I'm on when paging through the calendar. Mobile is not as bad because everything is smaller and it blends in with the small month/year header. But on my computer, it blends in with the font size of all the other menu items. It seems like it would be easy to have the month/year display larger and bolder so you know (without searching) which month you're in.