Feature Requests

Sort by

• Newest Reply
• Newest Topic

Any updates on upgrades to quickbooks integration? 

Any update on this? It would be a great feature - especially during hurricane season...

When a host changes a guest's reservation date, OwnerRez kindly displays what has been paid and what the new booking would be.  This is great for bookings in the future but it's more common for me to have guests add a day to their stay in which case their stay, if it were available, would be highly discounted.  I reduce pricing aggressively 7 and 3 days prior to a stay if I can't book it.  So a guest wants to add an ADDITIONAL NIGHT for which I expect an additional $135 and the software suggests sticking with the current pricing or giving the guest a refund as well as the additional night.   Can you please add a 3rd option which allows custom pricing?  

I know there are work around and use them so there is no need to tell me how to add charges.   This pricing option triggered during a date change would be very handy.  As it is now its only handy about 40% of the time when I"m adjusting future bookings.

Thank you for your suggestion! I've forwarded it to our team responsible for the Change Logs. In the meantime, be sure to look for our Monthly Product Update Blog Posts for complete release information!

Hi

I would like to make a suggestion for https://www.ownerrez.com/support/latestupdates

rather than bullet points per change it would look much nicer if you had 3 sections,   + ADDED Feature,  * Fix/Change,  - Removed

for example the below snipper is from June 5th 2024 log:

• Implement "Mark as Spam" on inquiries and evaluate comment bodies using Akismet for spam detection
• Merchant of Record (MoR) channel API integration enhancements - part 1
• Update {MYTWITTER} field code Name and Description on the Account tab to refer to "X"
• Add Damage Protection opt-out for Whimstay
• Increase cap for line item pivot report
• Fix multiple guests being created for Vrbo Messages
• Fix "do not retry" trigger retrying same day
• Fix issue with forums authentication
• Properly display Airbnb account issues for channel integration
• Remove obsolete TripAdvisor description fields

I think it would look nicer as

+ Implement "Mark as Spam" on inquiries and evaluate comment bodies using Akismet for spam detection
+Add Damage Protection opt-out for Whimstay

* Merchant of Record (MoR) channel API integration enhancements - part 1
* Update {MYTWITTER} field code Name and Description on the Account tab to refer to "X"
* Increase cap for line item pivot report
*Fix multiple guests being created for Vrbo Messages
*Fix "do not retry" trigger retrying same day
*Fix issue with forums authentication

- Remove obsolete TripAdvisor description fields

This way I can easily see whats new by PLUS symbol,  Star for Fixes, Minus for things removed

A good example of this can be seen here https://docs.plesk.com/release-notes/obsidian/change-log/ 

Agree 100%!! It seems a very simple feature to add and it's a pretty important one!!

Is there a plan to add a cut off time for same day OwnerRez?  Crazy that AirBnb has this but not our OwnerRez site

I wish there was an additional setting for discount codes. Right now it's just $ or % off.

Would be nice to be able to give a discount such as: "book 3 nights, get the 4th night free."

Sure wish you had this ability!

It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out.  You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than.    Is it ideal NO.   But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.

I have used and setup the work around, which was a brilliant bit of logical thinking by its original creator, but it only works for the first week of a stay. The number of nights greater and less than idea does not get the weekly notice to repeat in a second or third week. To do that, one would have to add another seven nights of 'code' for the second week, and another set of seven for the third, and so on and so on.

So while it IS a great workaround, it certainly has its limitations and can't be considered a real solution. It is also quite easy to get a mistake or two in all of the if/then statements when setting it up, as each line has to be individually adjusted for the particular day of the week one is after (speaking from experience here). It is a great idea to copy oneself in the email in order to see what the guest is receiving, and troubleshoot any issues with it based on the results it produces.

Thanks Anne... I will give it a try.

It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out.  You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than.    Is it ideal NO.   But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.

That’s pretty useless since it’s obviously limited to only one week stays 

Doesnt this do what you want?  https://www.ownerrez.com/support/articles/trigger-example-channel-guest-with-contact-info-day-week-task

If I am reading this correctly there would be a trigger for Sunday, one for Monday, One for Tuesday... which are based on the arrival date?   If I want to send a garbage message on Tuesday to a guest that might be in house on garbage day I could have 7 triggers that would send the garbage message but it would be based on the number of days AFTER they had arrived.

Not sure what happens for 2 or 3 or longer week guests without creating a lot more of these....

Am I getting this right Anne?

Garbage day is Wednesday and I want to send the guest a message on Tuesday...

When arriving on Wednesday, send Garbage Message 6 Days after arrival 

When arriving on Thursday, send Garbage Message 5 days after arrival

When arriving on Friday, send Garbage Message 4 days after arrival

When arriving on Saturday, send Garbage Message 3 days after arrival

When arriving on Sunday, send Garbage Message2 days after arrival

When arriving on Monday, send Garbage Message 1 day after arrival

When arriving on Tuesday, send Garbage Message 0 days after arrival

We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.

It is a bit concerning to see such a post, as it demonstrates a lack of understanding of what this particular request is. Most OwnerRez users who use triggers understand and likely already have set up triggers based on the currently available booking-date-related triggers.

This particular request is for triggers based on the dates of the booking AND the specific day of the week. Nothing in the support articles referenced above has anything to do with this concept. (Sorry!)

I have gotten very attached to the iPhone feature that adds a "." when one double spaces at the end of a sentence.

Please add that feature to help us speed up replies to guests

Your software throws an error when posting an amount that has a comma in it.

Please modify your software so that any entry of an amount with a comma 1,264

get parsed automatically to be

1264

Similar for phones where they come in as 1234567899 and should turn into 123-456-7899

I would try and standardize that to not be (123) 456-7899 as most software and programs tend to just use the dashes

Very helpful for cut and paste inside your software.

exactly... totally agree... at a minimum, give me a zelle icon so guests can see that familiar logo as we lean more towards that and away from CCs every chance we get.

We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.

It's in beta testing still, so it hasn't yet been announced, and isn't available for everyone yet.

This message thread says this has been released, but I don’t see it in the blog and I don’t see instructions for how to implement.

This should absolutely be a feature. My understanding is that reactivating a property incurs additional monthly on-going charges for the subscription. I don't believe we should have to pay for access to that historical data on deactivated properties.

I don't allow for instant booking for the same day because I am not sure I can schedule the cleaners on short notice. So I like to be able to check with my cleaners that they can actually turn the place over (which I think is quite common in the hosting community). This works fine for Airbnb, because the calendar still appears open, and the guests just send me an inquiry, which I usually accept once I check with the cleaners. However, on the OR hosted direct booking web page, the calendar appears shaded out for the same day, since I do not allow instant direct booking on that day. Would it be possible to add the option for only an inquiry for these last-minute (same-day) bookings to the OR hosted page, so the calendar is not shaded out and it functions like the Airbnb app?

It would be so very helpful to be able to block multiple properties with a drop-down screen to check the property, complete the date and purpose for the block. We manage many properties and have do to this multiple days per week due to cleaning scheduling.

Actually, I just moved this into the Feature Request area, so it can now be voted on.

Hello Brendan,

The API does not have this information available for automated interaction.  Please submit a feature request with your goal and expectations.  This will allow for a broad input from other users to vote on the feature and add additional situations.

Thank you for the excellent explanation, Chris L!  You read my mind - I have nothing further to add.  :-)

Poking through the API docs and I can't seem to find any way to get at the payment records. I'm trying to automate a tax report and want to pull all the payments that occurred between a time period (and then ultimately down into their respective booking records) to generate a report. Is there any way to get the payment records entries? They don't even seem to be referenced from the bookings (just the calculated charges).

- Brendan

I absolutely agree!  It's very obvious, that it's misleading. Why can't Owner Rez just change it, or allow us to change it to our own verbage?

I see Owner Rez (Ken) has closed most questions related to this topic and linked this specific forum, so I am putting my question here. I have a no refund policy. When a guest goes to book it says the following at the bottom of the page...

Cancellation Policy: 

No Refund --- This statement is correct. 

All refund percentages are relative to the total booking charges, not the amount paid so far. ---- This is not applicable to me since have a no refund policy and has become incredibly confusing to my guests. Why does Owner Rez have it there or not give me the ability to delete it? 

I would like this feature also.  We typically want one day between guests to clean, and want this to be the default.  However if we have the bandwidth to do a same day turnover, we would like to open the night to allow this.  I am trying to figure out a workaround to make this work in the calendar but have not yet.