Feature Requests

Sort by

• Newest Reply
• Newest Topic

The following non-editable "Grace Period" appears on a payment form when a guests selects "I will send a check in the mail". 

"The security deposit for this booking is due by Aug 21, 2024. If it is not received by then, your booking may be canceled. If you think your security deposit may not get to us in time, please contact us and let us know so that your booking isn't canceled. It it your responsibility to make sure that we have received security deposit by the due date which includes any time that it takes for the check to clear with our bank."

Besides the grammatical errors in the paragraph, the bolded statement is unnecessary. With that statement in there, how does an owner retain the right to cancel a reservation when a check isn't received by the due date? The bolded statement is completely unnecessary wiggle room. Owner Rez should remove the bolded statement to be sure renters understand an owner has the authority to cancel the reservation if the check is late. 

Thanks Caleb.  

Hi Jason,

Can you send us an email with the issue you ran into?  You can also submit a support request through your portal and identify the reservation that was affected. 

It'll help our team to troubleshoot much quicker.  

The Blacklist Lock Code is a great idea.   I can talk to our developers about this.   You can submit a feature request or device integration request using our link below as well:

https://www.jervis.systems/feature-request

Regards,

Bobby Varghese
Jervis Systems 

Yes yes yes! It is so needed to be able to apply a Discount Code to rent only!

It would be incredibly helpful to have a Notes tab available within each API integration. Each channel often has nuances that we need to make note of, such as regarding the setup, how payments are handled, etc. There is currently nowhere within OwnerRez to store internal notes in relation to the API integration channels. Similar to bookings and owners, etc., it would be so helpful to have a Notes tab added in HERE to keep track of those things:

I want to set one custom field that will apply to several properties. This isn't currently an option in your system, This should not be hard to do as you already have the code to pick out specific properties.

Here are use cases, for example:

Trash Collection

Neighborhood amenities

Disclaimers

General Guest Instructions

Specific Owner Rules applied to an owner's properties

As it is you need to add a field into each property which completely defeats the purpose.

From your tech

"As the type of field code needed for what you're hoping to accomplish is a property type field code, our system currently has no way to automatically batch update the custom fields for any properties of your choosing to match the custom field of the 1st property you configure that custom field on. 
Thusly, manually configuring the custom field per property is necessary"

It would be nice to be able to set up discounts for military, first responders, friends and family, etc, and have the discount apply only to the nightly rate.   My cleaning expenses, linen expenses, etc are fixed, and currently in this very weak month, my fixed costs are up to 1/2 of my total bill.  A 1 day rental when the nightly rate matches fixed rate fees given a 10% discount ends up being 20% off the nightly rate.    THERE is no simple workaround for this.  If they book 2 days it's an effective 15% off the nightly rate.  4 days 12.5%, etc.

Additionally, it would be nice to be able to exclude certain days.  weekends are easy to book. I'd love to offer discount on weekdays (Sunday-Th) only.  Therefore it would be nice to be able to have discount applied or not by calendar dates.

Currently, Rate Adjustments are set in the <API Integration> under the <Rate Adjustment> field.  As such this precludes the OwnerRez Hosted Website.  I request that <Rate Adjustment> be added as an option to the Hosted Website.  The field could be found in API Integration so that it's adjusted when API integrated rates are adjusted or under the Hosted Website tab.

The workaround is to configure the dynamic pricing module, DPM, for the website pricing and adjust all others relative to the OR hosted website.  There are several negatives to this.  First I'm more comfortable with pricing for one of the channels.  Making adjustments so that they can be scaled back, introduces more chance for mistakes.   Second, if all channels and the website have a rate adjustment field it makes it very simple to make a quick shift in pricing.

How about for Signal as well, which is far more reliable for privacy and has more privacy features than WhatsApp?

There is a trigger for Travel Insurance Purchased, Available, and Not Available, but not for Not Purchased.

Adding the latter will allow me to send a message to only my guests who don't purchase the insurance a Cancellation Policy/Travel Insurance reminder when they book.

I suspected that might be an issue.  I guess first step is to ask them to add it and see if they can do that in the next year?

Ah, so many spam inquiries on Vrbo (my office will mail you a check.) It would be nice to be able to mark as spam, but thus far it is not supported via the API.

Hi Serg,

I wanted to jump in here and provide a potential alternative option in the meantime. Have you considered setting up third party alerts for your cleaners yet? 

https://www.ownerrez.com/support/articles/third-party-communications-options#third-party-alerts

This option would generally provide the number of guests visiting to the cleaner in the alert, see below for an example of one of those alerts.

Month or year view of your calendar. Scroll down and there is two options: use property color or color by listing site. On the phone, it looks like this:

This can only be done by selecting the "Year" view of your calendar, an it doesn't keep this setting enabled. It toggles off this setting when you refresh the page. I think what most of us are looking for is an option to view our "Month" view of the calendar and easily be able to distinguish which booking sites the bookings are through at a glance. Otherwise you have to hover your cursor over each booking to see this information.

Thank you!  I can now see in "Year" View, which is somewhat helpful.  You are right, we all would like to see  this in monthly view, and/or throught all of the calendar views as a whole.  

Go to property, then general, then change calendar color

Yes, this changes ALL of my bookings to the same color... whateve I choose...

Hmmm, 

At the bottom of your calendar, switch from "use property color " to "color by listing site" 

Hmmm, I dont have this?

Oh nevermind, I now see it in the "Year" View as the other poster commented.  

Vrbo has a feature for reporting an inquiry as spam, would be great if we could do that in the inbox in OR (and have it send that response back via the channel it came from).  I know not every channel will have this feature, not even sure you can get at it from Vrbo's API, but if you can... would be better than my having to go over to the Vrbo site to report an inquiry as spam.

This can only be done by selecting the "Year" view of your calendar, an it doesn't keep this setting enabled. It toggles off this setting when you refresh the page. I think what most of us are looking for is an option to view our "Month" view of the calendar and easily be able to distinguish which booking sites the bookings are through at a glance. Otherwise you have to hover your cursor over each booking to see this information.

I would also like to have this feature. Since AirBnb is blocking emailing the guests I would like to send a channel message an hour or two after booking advising them to purchase travel insurance.

At the bottom of your calendar, switch from "use property color " to "color by listing site" 

Go to property, then general, then change calendar color

There is also another thread on this topic.  Currently has 17 votes!

"Listing site calendar colors - Specify each listing site color"

How do you even get different colors.  ALL my bookings are the same color?  Your would be greatly appreciated.

Voting.

I’d really love it if you could do the currency option as this would immediately boost by bookings again back to the level we had with Lodgify without me needing to call / email those who have generated prices on our site to explain the difference once I convert it to the local currency (which is usually almost always GBP). 

Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

PS. For a glimpse at what I mean by stuff coming out around guest experience, notice the new redesigned guest forms: https://www.ownerrez.com/blog/redesigned-guest-travel-insurance-form-multi-select-tool-for-properties-more#guest-form 

I am migrating from wordpress to squarespace right now and this is my biggest slow down.  

Mai, Here is a video I found to show you how to set it up.   https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

The format is configured when you create it. I don’t know if you can change it. Delete it and make a new one as a file and choose required. 

Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.

Hi Erik,

Would you please show how to make it a "FILE" format and not text.  And where I can make it required instead of optional.

Because I had a guest who just e signed and did not fill out the other guests' names and not provide his ID either.  

I had to send a request again.

Thanks,