Feature Requests

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Unfortunately, this isn't really possible.

IP addresses are commonly shared and reassigned regularly, so that, while it is indeed technically possible to block a particular IP address, it wouldn't likely actually block the desired target for very long and would likely block other people you didn't intend to.

It would also be possible to block specific email addresses from making a booking, but of course most people have multiple email addresses and getting a new one is fast and free, so that wouldn't be very effective either.

I don't know where you read that. Other than the PM (Property Management) premium feature, it's not an additional cost. So, if you already have the PM module, there's no additional charge for this.

Will this be an extra cost to current PM module or only if you aren't currently using PM you will have to add that to your setup? 

I just ran into this and really need this feature.  Airbnb is saying they can't do this since I am API integrated and that I need to do this through my 3rd party app.;

Disappointing to read that on top of the PM services we already pay for, this will be an added expense.

Any updates from the OwnerRez team on the Quickbooks roadmap?  

https://www.youtube.com/watch?v=nFNq8TMvd7Y

I feel like this topic has been pretty well discussed this thread already, but I wanted to share this youtube video on two methods to record "credit card" (or Airbnb) fees in Quickbooks.  Method 1 is what I've been doing manually with each payment each month, looking up the Host Service Fee then adding a resolving line item with the deposit to make it match the invoice (so tedious), but it seems like method 2 in this video wouldn't be that difficult to add as an option in Ownerrez if a user wanted to enable it.  Just add a setting to move the Host fee (information OR already has) into the invoice and sync it with Quickbooks so the invoice and the deposit in QB match.

Yes, we are planning to add tag automation capabilities, which would include this sort of arrangement.

It would be very useful if down the road there was an option in the surcharges to "apply tag" when the surcharge is used.

For an example, if a guest wants an add-on like "pool heat", we would add the surcharge for pool heat and it would automatically

apply a created tag "Pool Heat" to the booking which is very easy to identify for others looking at the bookings in list view.

We use tags like this for addons for Elevator use, pool heat, etc.  but if someone adds the charge and not the tag, it can easily go unnoticed by maintenance that has to turn on heat pumps or unlock elevators, etc. 

Hi Karen,

Glamping Hub is currently in the final stages of beta testing and the public release should be soon!

Hello OwnerRez

I'm seeing these new columns pop up for Lynbrook Group Fee in my Line Item Pivot Report (https://app.ownerrez.com/reports/lineitempivot)

You can see there are 11 Lynbrook Group Fee's I'm showing in this screenshot, but the behavior seems to be that it adds a new column each time there's a new booking through VRBO/website when paid through Lynbrook.

This presents a data challenge when I export this into my revenue/tax reporting spreadsheet because I constantly need to update the columns to my sheet and it complicates everything. Is there a way I can consolidate all these columns into one, so that it's not all unique per transaction?

Thanks!

I use 17hats, an all-in-one business management software that streamlines and automates the client experience from lead capture to booking, payment, and scheduling, questionnaires, legal contracts, etc. It's a game-changer for solopreneurs, helping to manage everything in one platform, ensuring all legalities are covered with digital signatures. Here's my referral link to check it out: 
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Wow that is very detailed.  I love that.  I created a google form to start collecting data.  But I really need to expand on it.  This will help a lot.   How are you collecting it?   This is what Im doing.  Scroll to the bottom of the page.  Thanks for sharing.  
https://www.wataugalakevacations.com/vacation-rental-management-watauga-lake-butler-tn-574003294#waitlist_form

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

That's actually a very worthy example of something that is straightforward and obvious to a person, but to a computer, not so much.  As human beings, we all understand the concept of what a half-bath is - it's a bathroom with a toilet and sink but no shower or tub.  And, a 3/4 bath has a toilet, sink, and shower, but no tub.

To a computer, though, I'd bet the AI would be easily confused, particularly in a house with a half-bath powder room downstairs, a full bath in the master suite, a 3/4 bath in the second bedroom, and an outdoor shower for returning from the beach.  How many baths does the house have?

Great to hear! Thanks for sharing.

I'd love to get ChatGPT installed ONLY if it responded to simple questions like "how many bedrooms" with "read the frickin' description.  The bedroom count is CFB at the top and there's a freaking floorplan too ya dolt!"

I've used them a few times now and they've fired without a hitch.  Thanks for making this happen OR!

I tried to set this up by using the excel export import however it does not provide enough fields. Likewise the duplicate a listing falls short.

the temporary access for a owner to the data form is the best way to provide this functionality.

separately, I find owners pretty lazy on this subject and my efforts to get them to fill in a spreadsheet were not successful. We just do a phone interview. Faster overall.

@Donaven - Here are the questions

Questionnaire Options
Enter a title and due date for the questionnaire

Title:
VHR Onboarding Questionnaire
Display Title:
Welcome to Desert Vacation dot Rentals, LLC - Let's Get Started!
Due Date:
ADD QUESTION
SORT QUESTIONS
CONTACT INFORMATION
Header

ADD QUESTION
We need your full mailing address of your property for operational purposes.
Text

ADD QUESTION
What is your mailing street address REQUIRED
Short Answer
Maps to: Address line 1ADD QUESTION
What is your mailing city REQUIRED
Short Answer
Maps to: Address cityADD QUESTION
What is your mailing Zip Code REQUIRED
Short Answer
Maps to: Address zip codeADD QUESTION
PROPERTY SPECIFIC INFORMATION
Header

ADD QUESTION
What is your STR Permit number? REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
Do you have "branding" (name, logo, etc) for the vacation rental? REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
yes
What is the house name?
Short Answer
Maps to: Project NotesADD QUESTION
What day of the week is trashed picked up? REQUIRED
Choose One Answer: Monday. Tuesday. Wednesday. Thursday. Friday.
Maps to: Project NotesADD BRANCH QUESTION
ADD QUESTION
Are you subscribed to Burrtec's set-out service? REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
ADD QUESTION
Who is your Internet provider? REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
What is the wifi username? REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
What is the wifi password? REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
Does your property use a keypad or a lockbox for entry? REQUIRED
Choose One Answer: Keypad. Keys with a lockbox.
Maps to: Project NotesADD BRANCH QUESTION
Keypad
Who is the keypad manufacturer (Schlage, Yale/August, etc)? REQUIRED
Short AnswerADD QUESTION
What is the code for the keypad or lockbox? We need the codes to coordinate seamless check-ins and check-outs. REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
I will need a set of keys to the home as a backup. Never know when a guest will lock themselves out of the house. ;-)
Text

ADD QUESTION
Cleaning Service Details: If you have a preferred cleaning provider (individual or company), we need their contact information. A well-cleaned home by someone familiar with the property is paramount for fantastic guest reviews!
Long Answer
Maps to: Project NotesADD QUESTION
Preferred Vendors: Do you have a trusted plumber, electrician, landscaper, or other service provider? We'd like to work with them to ensure your property remains in the best possible condition.
Long Answer
Maps to: Project NotesADD QUESTION
POLICIES
Header

ADD QUESTION
Pet Policy: Are pets allowed? REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
yes
If so, what types? And do you provide amenities such as dog bowls, poop bags, or a dog bed? This helps us accurately portray your property to potential guests. REQUIRED
Long AnswerADD QUESTION
Damage Policy: Accidents happen. When they do, do you usually absorb the cost (like broken dishes or stained linens) or do you prefer to seek reimbursement from guests? Your preference guides our post-stay procedures. REQUIRED
Choose One Answer: Absorb the cost. Seek reimbursement from guests.ADD BRANCH QUESTION
ADD QUESTION
Security Deposit Collection: Since Airbnb no longer includes a default setting for security deposits, would you like to collect security deposits directly? We recommend this for properties that have a pool or hot tub. This ensures we can cover any potential excess cleaning or damage costs. Please note that we will automatically collect security deposits from guests for direct bookings and reservations from other platforms. REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
ADD QUESTION
Do you provide condiments to guests (such as coffee, tea, sugar, honey, creamer, spices, etc) REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
yes
Do you want me to continue maintaining/replenishing these supplies? REQUIRED
Yes/No AnswerADD BRANCH QUESTION
ADD QUESTION
FINANCIAL INFORMATION
Header

ADD QUESTION
Pricing Strategy Preference: Do you prefer prioritizing higher occupancy (more bookings but possibly at lower rates) or higher rental rates (fewer bookings but at premium prices)? Understanding your risk comfortability helps us set the right strategy. REQUIRED
Choose One Answer: higher occupancy. higher rental rates.ADD BRANCH QUESTION
ADD QUESTION
Monthly Expenses: Information about your mortgage, insurance, and monthly utility bills helps us set a price that covers your basic costs while remaining competitive in the market. REQUIRED
Choose One Answer: $500 - $999. $1,000 - $2,999. $3,000 - $4,999. $5,000 or more.
Maps to: Project NotesADD BRANCH QUESTION
ADD QUESTION
AIRBNB ACCESS
Header

ADD QUESTION
In order to fully integrate our services, we will need to connect your Airbnb account to our PMS (Property Management Software). For this, we'll need your Airbnb login credentials. Rest assured, your privacy and security are our utmost priority.
Text

ADD QUESTION
What method do you use to log in to your Airbnb account? REQUIRED
Choose One Answer: Email username and password. Phone log in with security code verification.
Maps to: Project NotesADD BRANCH QUESTION
Email username and password
What is your email user name and password? REQUIRED
Long Answer
Phone log in with security code verification
What phone number do you use for logging in? REQUIRED
Short AnswerADD QUESTION
When we go to log in to your account, we will both (you and I) need to be available by phone/text at the same time so you can provide me with the necessary security code to access your Airbnb account. Which is a good date to do this in the next few days? REQUIRED
Choose a Date
Maps to: Project NotesADD QUESTION
What would be the best times on the date you selected above? REQUIRED
Short Answer
Maps to: Project NotesADD QUESTION
HOME SECURITY
Header

ADD QUESTION
Does your home have security cameras? REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
yes
Who is your provider? REQUIRED
Choose One Answer: Arlo. Ring. Other.ADD BRANCH QUESTION
ADD QUESTION
If your property has security cameras such as Arlo or Ring, please invite me as a shared user at vhr.mgr@gmail.com. This allows us to help manage and monitor the safety of your property.
Text

ADD QUESTION
Does your home have a security alarm? REQUIRED
Yes/No Answer
Maps to: Project NotesADD BRANCH QUESTION
yes
Who is your home alarm service provider? REQUIRED
Short AnswerADD QUESTION
Online Platforms
Header

ADD QUESTION
Do you have your property listed on any other OTA's (online travel agencys) besides Airbnb? REQUIRED
Choose One Answer: bnbfinder. Booking.com. Glamping Hub. Vrbo. Expedia. Trip Advisor.
Maps to: Project Notes

There is ongoing work to add additional triggers that should address most if not all of your needs in the near future.

Hey Patricia... I am just in the early stages of this as well and was looking to build out the questionnaire as well... would you be willing to share the list you came up with that gets all the info you needed from the owners?

[This topic has been closed as a duplicate of another topic (Automatically follow up on a quote or inquiry)]

[Another topic was closed as a duplicate of this topic (Autoresponder for Airbnb Inquiries / Requests)]

In case you missed it, we released Inquiry Triggers a few weeks ago. This feature adds support for automatically responding to Airbnb, Vrbo, and Email inquiries.

I fully agree,

I'm keeping my Hospitable account just for this feature and being able to see guest's pictures before they book.

I'm keeping my Hospitable account because of this, they allow to send automaticcally messages with diffrent triggers.
I hope ownerrez add this feature soon

It's multi click and when you have to respond to multiple messages or go back in to the inbox it's just not super convenient. Either have a back to inbox button, or put the InBox as it's own button, not a sub of CRM.

It would be great if we could process credit & debit cards through different processors, e.g. route debit cards through ProcessorA and credit cards through ProcessorB.  I can get a lower rate with credit through one processor, but I get a much lower rate on debit cards through another processor that charges directly based on interchange rates.  It's about 2% lower for debit card fees.  In my case it's large enough volume to make a significant difference.  For now I have to route both credit and debit through the same processor, but it would save me a lot of money to route them independently.  Thanks!

We have 48 properties and are ready to move forward with Marriott.  Would like to see this added back to the consideration field.   TIA.

I'm still waiting for a reply from the CEO of Glamping Hub as to when it will be open for beta testing before it gets officially released.

Excellent - thank you Joel!