Feature Requests

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Agreed. Not a fan of the new location.

Hi,

One of the purposes of Zapier is to allow for more actions/integrations than are currently possible strictly within OwnerRez,

For instance if you take a look at this article - https://www.ownerrez.com/support/articles/zapier#zaps

You'll notice there's a lot more different unique actions you can take. The events highlighted in your screenshot are just the starting point for the Zap, once that event occurs an action can be configured to take place, and this is where the power with Zap lies.

As an additional note, if you're new to Zap I'd recommend reading through the following articles:

https://www.ownerrez.com/blog/zapier-use-cases

https://www.ownerrez.com/support/articles/zapier

Zapier also has a learning section of their own worthy of note:

https://learn.zapier.com/

~Caleb

Guests LOVE this feature!

It was a key aspect of my previous management system, and I can not stress enough how much we and our guests miss it since moving to OwnerRez. The secure guest portal also became a single location where the guest could go to get all of the details of their reservation, and the guest arrival information, area maps, and other helpful information that we provide.

The assurance that it provides to guests that they are dealing with a legitimate entity that is safe and trustworthy can't be overstated, especially in an industry conducted primarily online with strangers, and rife with scammers and fraudsters.

More than any other feature, this eliminated guest questions and consumption of our time answering 'stupid' questions.

(Forgive me for the 'poke' but calling OwnerRez 'elite' when it lacks such a fundamental feature for providing excellent guest service, is really not accurate.)

We would like to see a feature that can actively monitoring the health of our listings and send alerts as email or text when certain critical issues are detected. During the past few years, we have noticed that certain listings status with VRBO or Airbnb went into inactive state due to certain actions from VRBO/Airbnb, we didn't notice long after the situation happened with significant booking loss. This is especially helpful when things have gone smoothly for a very long time and we all assume things are going well until things actually have turned south. 

Thank you!

Reducing clicks (some call them touch points) is a software design best practice.

I don't see the logic for this move.

Has there been an update on this topic.  1099 report for owners?

I'd like to be able to display search results on a map like the OTAs do. Ideally available as a widget that shows a list of results on the left with the map on the right.

I just ran the Email List and looked at the data.

Can you include the address fields?

Mailchimp has a place for those and we need to send cards as well as emails.

One export that is complete and formatted can then be used for all our needs.

Will Zapier allow for us to get to this data rather than only access records where a event happens?

Thank You

I just checked out the OR Zapier.

There are only 4 events and these are already handled by the OR Template and Triggers,

When will more fields be added.

If I want to add records to MailChimp I will need more than this I think or am I missing something?

Hi Kraig,

Just a couple of thoughts,

As a general note in this context we typically recommend the use of tags for potentially common situations like "Bad Guest" or "Don't Rent to this Guest". This helps verify user by user.

Have you looked into using our mailing report that is designed to export CRM data out? Its possible to use this report to import data into MailChimp and update those lists.

~Caleb

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that. 

Thank you so very much for pointing this out - so the average price per night before this Management fee still shows, but when the guests select the dates they want, the average price per night with the management fee spread across them is what shows. So this works exactly like what I was looking for, and perfectly!

We do the same thing... Just create a custom field that is attached to the property. Same result.

Settings, Custom Field Definitions, create one (or several) and assign it to 'property'. You can then access under each property under Custom Fields. 

OR intends them to be used for field merges, but there is no reason you can't use them for tracking details about the property. We even use them to add custom  fields for the cleaners (assigned to a booking) to add notes on each stay that the cleaner can see. lmk if you need more help. 

Hey Paul,

Quick question for you, if our Schlage code is set to generate 2 days before booking, what will happen if we have a same day booking? Will it be ignored or will the integration still create and update the code?

Thanks!

[This topic has been closed as a duplicate of another topic (Assigned Admin *full access*)]

[Another topic was closed as a duplicate of this topic (Allow all Users to invite owners to portal access - not just Primary User)]

Only one person (primary user) can invite property owners to access their portal/ property info. This is ridiculous. This is a new change as of DEC 2023. We used to all have this ability. 

Hi,

As Shawn mentioned in February this is currently still in development and progress is ongoing, as far as an ETA goes we can't provide anything at this time.

Thank you for your patience.

~Caleb

Currently there is no way to track blocked off time for owners use and/or for maintenance. I am suggesting that you make some adjustments to the reporting so that when a property is blocked off by the owner, you can run a report and search on a column and identify the property and dates of that block time. For owners with multiple properties that are using them for some personal use. It’s very difficult to find what they have blocked for future use 

I previously worked with Streamline and one of the features I used every day was 'property notes'. This was a place where I could note info on the home that I wanted available to agents but not to guests. It was a great place for backup lockbox info, nuances of the home, etc. It was our 'go to' place when a guest called in with questions on the property.

We want to be able to quickly view guest notes from a booking. We were hoping that there would be a way, in one of the bookings views, to hover over the booking in question and see those guest notes.

Hi from past messages this was in the pipeline in 2021 its now 2023, any news.

Sort of, they're work arounds. But you'll notice that the cancellation fee is not percentage based. In your screenshot it is a flat rate of $10. So in the scenario I describe, if you had a direct booking and processed it through Stripe, if the 3% they take off the top is more than $10, you're paying out of pocket. You set your overall percentage to 97% to make up for the lack of setting a dynamic, percentage based cancellation fee. You're then left with this sort of orphan line item for the remaining money as opposed to properly labeling it as a cancellation fee. It's a preference thing. It looks as though you use the workaround I described (and currently use) to make it work and charge an extra 10 bucks for the bother of having to process the cancellation. And if I want to actually work in a line item for cancellation fee, I have to create an actual fee rule that will later sit in the fees settings, orphaned as I will not likely process another cancellation fee for the same amount.

You don't need a percentage-based cancellation fee if you can specify a percentage refund. If you want to charge 10% cancellation fee, then set refund to 90% and do not touch the cancellation fee. Actually, I do not mess with cancellation fees. I just created that screen to show you.  The 3% credit card fee is built into my rates. So if 1 in 10 cancels, I am ahead by 9 X 3% that I did not have to refund. Refunding only part of the total may result in some channels like Vrbo not refunding their service fee, and that can only invite dissatisfaction and possible chargebacks. To me, the 3% is not worth that hassle. I do not get THAT many cancellations to worry about it. But if your model is different, the above set up should work. 

Sort of, they're work arounds. But you'll notice that the cancellation fee is not percentage based. In your screenshot it is a flat rate of $10. So in the scenario I describe, if you had a direct booking and processed it through Stripe, if the 3% they take off the top is more than $10, you're paying out of pocket. You set your overall percentage to 97% to make up for the lack of setting a dynamic, percentage based cancellation fee. You're then left with this sort of orphan line item for the remaining money as opposed to properly labeling it as a cancellation fee. It's a preference thing. It looks as though you use the workaround I described (and currently use) to make it work and charge an extra 10 bucks for the bother of having to process the cancellation. And if I want to actually work in a line item for cancellation fee, I have to create an actual fee rule that will later sit in the fees settings, orphaned as I will not likely process another cancellation fee for the same amount.

 

• 
  
  
• My cancellation fees are never truly flat. I charge a 3%  cancellation fee of the booking amount for a full refund because I cannot receive that initial 3% back from my payment processor. I do not possess this money, even if I wanted to return it. A true 100% refund would be coming out of my pocket. I would like the ability to apply a percentage based cancellation fee as opposed to having to create some flat rate soon to be orphaned cancellation fee for each cancelled booking.

 

That is already there. Settings > Cancelation policies > create

You can specify 97% (or whatever percent) refunds or do stepped cancellation policy (ex: 97% is canceled 60 days or more, 47% if canceled 30 days etc). Plus, you can apply a flat cancellation fee if needed. 

Yes, this will become more and more necessary as people continue to use this model for various different reasons. In my market, and my level of service, I feel way more comfortable controlling the money supply. But for those of us who operate differently, this would be quite useful and shouldn't be hard to develop.

Something I bump into when assisting others and for my own cancelation policies is a lack of options for the timing of the cancellation policy and the creation of the cancellation fee.

•  I would like to see a "Days / hours after booking" option to set the window of how long refunds are distributed. Mainly for the amount of time for which someone can get a full refund. Example: AirBNB allows for cancellation "up to 48 hours after booking". This is for your more strict type cancellation policy. How can I recreate something like that when the only modifief in OwnerRez is "days before arrival"? I have no idea what my lead time is going to be for a future booking. And this setup for the cancellation policy allows for a gap in how I might want to apply the amount of time for when full refund is valid.
  
  
• My cancellation fees are never truly flat. I charge a 3%  cancellation fee of the booking amount for a full refund because I cannot receive that initial 3% back from my payment processor. I do not possess this money, even if I wanted to return it. A true 100% refund would be coming out of my pocket. I would like the ability to apply a percentage based cancellation fee as opposed to having to create some flat rate soon to be orphaned cancellation fee for each cancelled booking.

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that. 

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

Thanks - I'll check that out!

I appreciate that you will be looking at updating the photo layout like you are doing for the hosted sites. Please do more than looking at doing that. 

"we need to spend more time on the WordPress Plugin and make it more powerful than it is today."

- And I very much appreciate this acknowledgement too!