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I don't know about this recent upgrade.When I open the inbox I only see the chatting messages via Airbnb. No time stamps on the messages.
If I click on Activity Timeline In the right side panel, It opens up a timeline showing messages, triggered messages and emails sent
Then. . . if I click "Full View" in the right side panel, it brings me back to what used to be displayed prior to the recent upgrade. This view shows me the entire messaging sequence including chat, triggered messages and triggered emails sent. I think this upgrade is more cumbersome that what was available before.
Can't wait this will save so much time.
I am already using tag automation, however we can not setup multiple triggers from that. I need a very simple ability to say "send this email every day at 9am until this tag/task is removed". Right now your system will trigger ONCE on DAY1 and not RETRIGGER on days 2-99.
I would love to see some integration with GuestSVCS software for parking at my properties. Currently the processes are separate and ur would seem to be low hanging fruit to complete this integration. Help!
In creating custom Owner Statements, there should be an option for “Owner Net” WITHOUT the cleaning fee. This is confusing for our clients to see the cleaning fee added in at the top, and then removed in the Expenses below.
I agree - I would like to see ALL of the messages back and forth on any medium coming through the inbox. This shows the complete pic with the guest. We don't capture incoming emails yet but right now I appear to have separate threads for the same guest - one for SMS, another for VRBO, and then I have to go to conversation history for outgoing emails.
Hi Michael, this request contains several ideas, which makes it hard to say whether we're moving forward on all of them or even one thing. Or we can already do some of the things in a roundabout way (see below).
1) I would mention/ask, have you tried Tag Automations out? They can't do all that we have planned yet, but you can then use Tags to fire off other things.
https://www.ownerrez.com/support/articles/tags-automations
2) Several integration partners might be able to help with some of these at the present time.
If neither of those will meet your needs, I encourage you to get your fellow users to upvote it. With only 2 votes, at present, it does not stand out from the list of other feature requests under consideration.
nice
[This topic has been closed as a duplicate of another topic (Automated way to send text reports (by email))]
[Another topic was closed as a duplicate of this topic ("Daily Turnover Report" & "Same Day Change Notification")]
I would like the ability to have a recurring automation until it no longer meets the requirements.
What I'm trying to solve for are bookings that have remaining balances due.
I have an automation that sends me a text 30 days before arrival, but I'd love for it to continue to msg me if there's an outstanding balance. I will create multiple one off for various timeframes, but being able to resend automatically would be awesome :)
I could see this being used for other things (travel info, etc).
Thank you for the consideration
This was released today! Enjoy.
In Properties/Listing content/Amenities it would be GREAT to have the option to show the cottage has a back-up generator plus the ability to have a description (not unlike other amenities) to describe the features of the generator/what it powers. Too, show lawn games AND volleyball court are available in amenities. Thanks so much!
Released today! Thanks so much for submitting this request, Jennifer.
When "Calculate stay totals" is applied to your widgets, it should include rent, fees and taxes now.
yes, please! We implemented a workaround last fall that functions but is not ideal because it's dependent on human interaction with it. There's a lot of room for mistakes.
Here's how it goes: A guest books and adds on a surcharge such as a spa treatment, intimacy kit or artisan snack basket. Each day, multiple times a day, our staff checks the list version of the bookings to determine if we have new bookings that have come in. Then we click on a new booking, click on charges, check to see if one of our surcharge "add-ons" was added to the transaction. If they bought a 60 min Couples Massage, then I go back to the "overview" of the booking, tag it with our 60 min Couples Massage tag, then click on email to send our Massage confirmation email to the guest. In gmail settings, we've set up all messages with certain subject lines to automatically forward to our massage therapist team (because OR doesn't allow a cc or bcc on an email template). Then I move to the next new booking and do the same thing. If there's a new booking with no add-ons, then I tag it as NO ADD-ONS so that the rest of the staff knows that they don't need to check that one and I'm finished. Until it need to do it again a few hours later, because I have a new booking again. So on and so forth . . . .
Just trying to give you an idea of why this functionality matters! We have revenue coming in from adding surcharges to the checkout process, so it's absolutely worth it, but it could be so much easier if we could automate the tagging and the pushing of the email template based on the tag.
Thank you for your consideration! (screenshot added here so that you can see what this looks like in the "list" view of bookings.)
Bump! Can we get this on the calendar?
Bump! Can we get this on the calendar?
Bump! Can we get this on the calendar?
Bump! Can we get this on the calendar?
Ya 3 minutes is a long time in some situations. The 3 minutes ensures the review goes through due to sync delays. But would be nice if users could customize their time frame and allow user the opportunity to take the risk of it not posting. That should be up to the user go take the risk.
Stripe allows auto split payouts. But it needs ownerrez to tell it what the split should be. For managing listings, it needs to be based on the commission split plus fees.
Owner would get their share and manager would get their commission automatically based on preferred settings.
This feature would allow for better ability to co-host for non-airbnb listings and provide hands free accounting.
For example, if you want to manage a listing for another person on VRBO, you would be able to have automatic payouts split appropriately between the owner and the co-host, similar to how Airbnb's auto payouts work.
This allows people to manage non-airbnb listings without having to handle the accounting.
Also, in many states, if you are handling the accounting for properties, then you would need a broker license. This may allow you to be hands off and may be able to stay compliant without a license. But check your own legal sources on that.
We currently have Schlage Encode but have an extremely high failure rate. They last about 6 months then they completely kick the can. Also, guests are constantly pushing random keys to wake it up and registers it as the first digit, then we get a call that they can't get in...
We have tried one kwikset halo and really like it. I know that RemoteLock supports it but looks like they were acquired by private equity? and forced users to annual subscriptions while jacking up the rates hundreds of percent. I'm really biased against companies that have predatory practices.
Ownerrez- any plans for a direct kwikset integration?
Others, any hardware brand recommendations?
Thanks,
Dan
I’ve got that set up too — I just didn’t include it in my screenshot to focus eyes on what I was trying to highlight.
I understand a potential guest can link over to our main site and eventually find the property, though in this age of wanting to minimize clicks and make things as easy/direct as possible for them it seems like it would be extremely beneficial to have the image/property name link back to that listing specifically.
I get it. I am in no way discounting this as a valid feature request. Just pointing out what you can accomplish currently so that the guest can see pertinent information!
Also, maybe since the Public Booking Link doesn't currently show the Property Data, perhaps a better way for now would be to use a Custom URL
For instance, did you know if you wanted to send a guest direct to your Five Points property you could send a URL that pre-populates the dates they were asking about?
A link like this would take them right to the Property:
https://comevisitnashville.com/five-points-jewel?or_arrival=2025-04-13&or_departure=2025-04-19
Or if you wanted them to see a list of all available properties you could send them to:
https://comevisitnashville.com/properties?or_arrival=2025-04-13&or_departure=2025-04-19
Once again, I don't disagree that it would be nice to have a link right on that form that says something like: For more information click here and it would take you to the PropertyURL specified in the OR Property settings.
Thanks for the feedback!
Bookings>List view
Can we please get a scroll bar at the top of the page, or the ability to resize and or filter?
First I sort so that whatever it is I want to see is at the top, but having to scroll all the way to the bottom just to scroll right is a major PITA.
Hi Scott,
The new form is the Public Booking Link. It is just an easy way to start the Booking Process outside of your normal booking widget.
Basically instead of saying go to my website and check it out, you can send someone this form for the exact dates they inquired about. We originally developed it for Google Vacation Rentals as they needed a Landing page. But others expressed they liked how it looked so we repurposed it as a Direct Booking Link. You can read more about it here: https://www.ownerrez.com/support/articles/send-public-booking-link
After they click book now on that form it will take them to the old Booking Flow for now. We are working on a whole new updated booking flow that should be out soon!
-Steve
Hi Steven, where and how is this new form showing for guests?
To view it myself, I sent myself a quote and then followed the link, and I got the attached older form. I also went to book via my website and again got the same exact older form.
I’ve got that set up too — I just didn’t include it in my screenshot to focus eyes on what I was trying to highlight.
I understand a potential guest can link over to our main site and eventually find the property, though in this age of wanting to minimize clicks and make things as easy/direct as possible for them it seems like it would be extremely beneficial to have the image/property name link back to that listing specifically.
Hello Alece,
Normally by default at the bottom of the form is more contact info.
If you go to theming in your OwnerRez account: https://app.ownerrez.com/settings/theming/0/themeoverrideget
You will see a section where you can configure a Footer for Forms. You must have yours cleared, because by default this would normally have links back to your personal website and other contact information.
Here is a public link for my account. Just so you can see how it could be displayed.
https://booking.ownerrez.com/request?property=orp5b45277x&arrival=2025-03-02&departure=2025-03-07&adults=1
It is a link to the main website not the individual property page, but at least a potential guest has a way to look at the rest of the site for now until this feature could be considered
-Steve
YES! AGREED!
You should be able to communicate everything including email via the unified inbox, so it appears that nothing has changed for me with this update.
I'm guessing this is due to limitations by the OTA's themselves?
For example I'd like to be able to send my check-in details via Booking.com messaging, but I can't due to images, formatting etc? So I'm running the risk of my guest saying they never received the check-in details, because they had to be sent directly via email.
