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I just came across your post and FR - and upvoted it. I've been trying to play around with triggered messages on entrance and check-out codes as well for the exact same reasons you gave in your initial post. In my email discussions with the OR team they suggested I put up a FR asking for triggering options based on specific door codes being entered. I am using Schlage Encode locks, and I see that they can be integrated with Google Assistant, so I am wondering if that might be a route to getting messages out (as a work-around). Though I'm not sure how Google Assistant can be used to trigger OR email or channel messages. The channel messages being sent out seems to be the sticking point if I want to send a message to a guest on Airbnb or VRBO that the cabin is ready once the cleaners have finished preparing it.
I'll still put up my own FR on this topic with a title that might get this more attention, since I think it would be a very important feature for OR.
You can change check-in & check-out times now in the Booking > Overview tab.
Just click the "change" button, and it will take you where you need to be.
It just needs supporting votes. Did you vote? I have 2 great ideas and only 1 supporting vote.
It's an excellent idea and one you can effect, with one additional click. When on the booking overview tab, click the CHANGE button. If you change the check in or check out time, it will update integrated locks very quickly.
Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests.
We have plans to provide more permissions for Team Access users down the road, but wouldn't be able to provide an ETA. At present, messaging-only permissions do not exist. You may consider searching the Feature Request forums for a similar request so you can upvote it. If one doesn't exist, feel free to make one of your own!
I agree. I've been looking into this and am surprised OR doesn't allow this.
Thanks. We have team members who need to communicate with guests. Is there no way to do this without giving them full access? Is it planned as part of the new unified inbox? I can’t have every employee capable of completely altering the entire portfolio. But they need to be able to communicate with guests.
Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though.
No, read-only access is just as it sounds. Users with read-only permissions can see things, but not perform actions such as sending messages. For example, trying to send a message with read-only access, you'd see the following:
Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests.
Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though.
Would be great to have an option of creating a photo gallery (with image descriptions) to be used on OR hosted website pages, but not the photos of the property. For example, if a user wants to create a photo gallery of local attractions in a blog post or hosted site page. Right now the photos are one by one and besides it is a bit difficult to position them on a page or resize/constrain them with any sort of consistency. They need to be precropped.
Hi Alison,
I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful:
https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry
Our VRBO rep said they are adding it to their Amenities due to renter requests.
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Is it possible to take the restriction of 11pm cut off for triggers?
I have a client that gets last minute bookings up unitl midnight on day of arrival, and we are unable to get triggers to send after they have signed rental agreement after around 10.45 pm - it takes around 10 - 15 mins before the trigger attempts to fire, and then it gets stopped by the 11pm cut off, so they do not receive check in instructions.
Thanks!
I'd like to suggest a new feature. I have created a calendar export (iCal) for my cleaner. Since they clean many homes, it's important that the location of my property is in the location field in the calendar.
Right now, the only option forces the pass through of the property name, which messes up the calendars capability to set the proper location (which shows on maps).
Can we include an option for "location only"?
It is very exciting that progress is being made on QBO integration.
I'm not an accountant or QBO expert, but I do use the OR to QBO feature all the time. I'm a little bit confused about what is happening here. I guess the best way to clarify my confusion is by asking: How does this part of the app look in this new world? Specifically, i'm asking about the links at the bottom
What I'm guessing is happening is that we have an invoice with payments like in the screenshot above, and the way we add "fees" in QBO is by adding a third "thing,"...the deposit, This deposit is going to have the payments and the fees. does that sound about right? assuming the answer is yes, does it mean the deposit is going to be linked to the app (talking about the screenshot here)?
Thanks Bri! And yes, I do often send through a sync from PL manually when I'm at my desk and we get a new booking. It would be nice to have it fully automated - to take full advantage of the booking gap requirement rules and avoid those pesky 1-night gaps.
Hey Nat,
Thanks for that request! Perhaps other OwnerRez users would find this helpful and upvote your idea as well!
Did you know that you don't have to wait for that automated sync from PriceLabs? You can force a sync at any time.
This is really exciting news, thanks for the update! Just curious, will this feature update include tracking refunds as well or is it mainly focused on the service fees?
We still are avoiding refunds for the time being. Yes, I know - that stinks! - and we agree that refunds need to get in there, but QB really screwed us on how they implement refunds (eg. credit memos, changing invoice balances, etc) so it makes it really difficult to implement refunds by a sync.
We decided that it was really important to get Deposits and Fees synced over, and we should push forward on that as we had a clean design for that instead of dithering any longer. We've held off on QB work for far too long already.
PS. So if you have a deposit that includes refunds in it, OwnerRez will send you an alert that that deposit was skipped and has to be recorded manually in QB. Looking at the data, we think that this will still help most users with 95% of their deposits as refunds tend to occur <5% of the time. And often, refunds are in their own standalone deposits and not included in a regular booking/payment deposits.
This is really exciting news, thanks for the update! Just curious, will this feature update include tracking refunds as well or is it mainly focused on the service fees?
Not to step on what Caleb said, but we do have a large update coming out very soon! 👍
We have been working on a large update that will sync deposits & fees across to QuickBooks. This will create "to the penny" bank deposits in QuickBooks for the bookings and payments in OwnerRez.
This work is already built and in testing. Here are some screenshots to wet your whistle!
Payment and Deposit settings are now split:
Payment Settings are now not clearer to only being about payment-related stuff, and require "Undeposited Funds" mapping if you are syncing deposits:
There is a new Deposit Settings tab that maps deposit types (Airbnb, credit card settlements) with Bank Accounts in QB. This allows you to say, for instance, that "all Airbnb deposits should go to bank account A, but all Lynnbrook deposits should go to bank account B".
Here's what it looks like when you go to change those deposit settings:
And here it is in QuickBooks, after syncing over:
Notice the payments that are included at the top and the fees and adjustments showing at the bottom. If you have property > class mapping in place, it will maintain that on the lower fees/adjustments.
After syncing, the Deposit in OwnerRez shows a QB flag with a link to click over:
We are still in the early stages of testing this, but it's real and it's coming!! 🎉
Those are great, succinct suggestions!! I agree with all the posted pain points. For me the most important and helpful are making the inbox front and center, and adding additional meta to the message preview (platform, stay dates, etc)
Yes, totally agree Seth! We have just two properties but once I'm in the message typing to the guest I'd like to see the property, dates of the stay, platform message came from, etc. That's exactly what I came here to suggest!
This would be helpful for listing optimization since PriceLabs syncs only once per 24 hours. PriceLabs has some nice rules around pricing for nights that are adjacent to a booking and for availability requirements around adjacent bookings - the "Smart check-in/out" rules.
For example, we might want to use the smart check-in/out rules to require all new bookings to have a "gap" of at least 3 nights. That is, new bookings are required to be directly adjacent to an existing booking - or - to have a gap of at least 3 nights. When PriceLabs only runs the sync every 24 hours, this allows lots of time for bookings to come in with, say, a 1-night gap, which is then nearly impossible to rent.
OwnerRez would need to notify PriceLabs whenever a new booking comes in, have PriceLabs run the save / refresh of their rule set, and then sync back to OwnerRez.
Hello,
Rather than having to manually set this up via the "Custom" dates option, it would be nice to have to more options in additional to those preselected dates. The first would be to select "All Time" which would include all of the dates a user has been active on OwnerRez. The second option would choose the trailing 12-months.
Thanks,
Jimmy
Thanks Caleb, your offering is very powerful as it is now. It seems like it is very close as the current trigger system supports multiple <conditions> which allow one to filter out specific subsets.
