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v2 of Tag Automations dropped in today's release!
You can now apply conditions to Triggers and Tag Automations for the following:
We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.
[This topic has been merged with another topic (Upsell Trigger - For Late Departures or Early Arrival).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Check in and Check out times for automated tags)]
Great news, everyone! Review based conditions dropped in today's release! You can now create Triggers and Tag Automations with the following:
We're still working on getting our support content updated to reflect these changes, so please bear with us there. If you have any questions, feel free to write help@ownerrez.com so our awesome Support team can assist in getting those answered.
Arrival and Departure adjacent night Field Codes were added with today's release!
Hi, everyone!
Sorry for the delay in posting here.
Automatic 5-star reviews for Vrbo dropped in a recent release. More details here in the April Product Update blog post!
Hi Katie D,
Yes! More information on this feature can be found here: https://www.ownerrez.com/support/articles/channel-integrations-airbnb-cohosting
When looking at inbox, it will be much easier to not miss a guest message if the guest message is another font color (for example: blue). That way we can distinguish if the message is coming from a guest or if it is an automated message. Similarly, it will help a lot, if the amount of unread messages in a single message line could be a different color (again blue font) if there is a guest message that is unread. That way we can use inbox much more effectively and will be less chances of missing a guest message from different channels.
Has this been released yet? This feature would be very nice to have.
Absolutely agree. It’s bad enough that we can’t communicate via an app with our guests like other hosting sites. Multiple emails on the same/similar topic looks sloppy and leads to guests overlooking or missing important information.
It would be nice to hide/disable the fields in descriptions page that are not relevant if the integration is disabled or not used. It is a little "noisy" seeing all the options for channels you do not have.
https://app.ownerrez.com/properties/360073/description/edit
Building on Aprils improvements for disabled integrations:
If I don't have the channel enabled, let's clear the noise from the screen.
Hi - Yes! On the bookings page both in the ribbon and the month. But primarily ribbon.
Hi Jennifer H,
Which calendar are you referring to? Is it your Bookings page view in OR, and if so, what view are you using? Ribbon, month, year, etc.
If it's a guest facing calendar, please let us know what you're looking at in a screenshot or URL.
Great news Paul, thanks for the update! Looking forward to exploring this soon.
This is almost released. I saw it recently in testing, and it looks very close to being closed out. Just wanted to share some happy news with those of you waiting on it.
(And not just "review written", but a bunch of other similar conditions too!)
Combine all message sources into ONE thread In the guest communication tab. Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you.
Add Property Name when hovering over reservations on the calendar
Most users handle this by adding a house rule that says the rental agreement (and security deposit setup) must be completed within 24 hours, or the booking may be canceled. This helps protect you and usually allows cancellations without host penalties on channels like Airbnb or Vrbo.
Keep in mind, the channels don’t allow links to be sent before a booking is confirmed. They do this to prevent guests and hosts from trying to book outside the platform and avoid fees.
I'm afraid this request would not be possible to execute with that in mind.
I would like to be able to have guests sign our rental agreement before the dates are blocked on the calendar. Right now too many are not signing right away which results in repeated reminders being sent to the guest which is time consuming. The dates would have to be temporarily blocked while the booking is in progress so another booking can’t take place at the same time for same dates.
Would love a way to insert field codes into one off messages in a conversation. For example being able to insert a guidebook link easily instead of having a template that I might use twice otherwise. Or sending a quote via SMS instead of email might be a one off that would be nice to just use field codes.
I'm working on scheduling in routine times to respond to reviews. It would be super helpful to be able to filter by "Response not Written" so I can more quickly get to those for which I still need to respond!
We have been using the Hubitat Interface... works great for us... rarely if ever do we have an issue... having said that there are a number of things we would like to see enhanced to make it even better...
1. Notification when batteries are getting low. This data is available on the lock integration screen but it is a few clicks to get there...sending a system notification that the battery is low would keep us from those unfortunate instances when a guest shows up and the lock won't work and we have to let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)
2. Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff... in particular we are looking for every time the lock is unlocked or autolocked. This is a security thing for us. Needing to know who is going in and out and when.
3. Notification if the door lock is used when there is no booking. IE someone has entered the property and there is no block or booking. This would extend to not only code entries but also someone doing the manual unlock (we use Yale locks so that particular activity is recorded) Had a situation where access was obtained without using the keypad and we would have loved to have seen that manual entry.
4. Notification of first time code use. (We had this with other lock code integrations.) We would like to capture this as a system notification but we would also like to have the system update a property custom field indicating that the property is now DIRTY and then on the Booking a custom field that the guest has checked in. (Other values for these fields would be CLEAN and CHECKED-OUT respectively.) We could then use that information for additional messaging ie. first impression emails, and housekeeping and upsell opportunities like early check in and late check-out.
5. Ability to create staff codes in OwnerRez. Currently we use the Hubitat lock code manager to do this as a manual process and as we add or reduce or change properties for staff we would like to keep the codes in sync not relying on updating manually the 17+ hubs. We also want to require them to change their access codes periodically but the logistics of this make it very difficult to manage.
6. Owner Blocks - these seem to be time driven as bookings are and consequently we end up with situations where on the day of the block our contractors are not able to get in because checkin time is 11am or they are working into the evening and it removes their access... I think this might be a bug... have talked about this one before... when we do a block we want it to be from 00:00 to 11:59
Thanks... we love the integration... have it on all 41 of our properties now...
I would like to be able to automatically tag guest after they depart automatically.
It is clear how to implement this on hosted websites, but how about where we are the "merchant of record" for an OTA. Vrbo for example?
Sure, we can create a custom policy, but Vrbo has said that any custom cancellation policy will prevent a listing from meeting the filter of "free cancellation", even It is still 100%.
Okay, it has been 2 years. Are we going to get an app?
Here is what I am experiencing and I guess everyone else is to. I get notifications from Airbnb, VRBO, Booking etc via their apps, that I have an inquiry. I am SUPPOSED to respond through the Ownerrez platform but I am not always at my computer and it is much easier to respond through their apps than trying to navigate to the ownerrez website and then respond.
When will we get an app?
Also, while I am on here...My owners would like the app too and they would like the functionality to put in a BOOKING not just a block AND to be able to alter that booking. Blocks don't batch through to my cleaning company in resort cleaning like bookings do. Once I convert an owner BLOCK to a booking, it creates the cleaning request but then my owners can't make changes.
I would love to see this option to develop even further, I would prefer to have many options of what we would allow access to for us (admins). Example, I do not want our staff to have access to certain details such as clients information, but I sure do want them to enter an expense under the PM module or pull certain reports. I would not want them to accidentally delete a listing or crucial material such as legal agreements etc. But, I do want them to update rates, communicate with guests listings when applicable etc.
Currently all bookings imported into Breezeway are shown as guest stays and there is no current solution that actually fixes the problem we are having. The benefits of this would allow OwnerRez users using Breezeway to be able to make automated workflows for tasks to be made when a booking shows up as an owner booking. An example of a task could be setting out owner belongings before they stay or being able to flag a specific deep cleaning when a booking shows owner stay.
I am considering transitioning to this system due to its integration with Airbnb. It offers the convenience of automatically sending codes without incurring any additional costs. Recently, I encountered issues with my current setup, and this solution appears to be advantageous. I prefer not to engage a third party to manage my door lock when it can be managed directly through the OR system. Additionally, I believe that smart lock systems can generally be challenging for guests to use, and I aim to keep the process as straightforward as possible. By having an integration I will be able to cross platform smoothly with the other channels I have.
15 minutes would be good...
I still have not figured out how to send same day booking check in messages with a lock code. It usually takes 5-10 minutes after the booking is confirmed for the lock code to set and I need the check in message to delay till then. Otherwise, the lock code provided may be incorrect. As of now, I have to send same day booking check in messages manually which is a pain in the butt. Any recommendations?
Hello,
This is the case when a guest requests an early check-in
I have a scheduled channel message (and email if available) for the door code to be sent at 4:00 PM, our standard check-in time. Many guests, for various reasons, request early check-in if possible, and we can usually accommodate that, but I need to add a reminder to myself (or ask the guest to send me a message) that I need to manually trigger the door code message at the time of the early check-in.
This feature request is to add a way, per booking, to edit the time the door code message is sent. Once I know if/when we can do the early check-in, I just edit the automatic message time, and the system takes care of it, as opposed to me having to remind myself to do it manually.
I hope this makes sense,
Alin
