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AGREED about Mexico!!! And also all over the world. We have vacation rentals in 5 countries - Italy (Venice), Mexico (Puerto Vallarta), US (Bend, OR), Canada (Whistler) & Australia (Sydney). My husband and I are also tour guides in Europe & all business communication is conducted through WhatsApp. America is really far behind in the WhatsApp game as a worldwide mode of communication.
I have already voted and not sure if I commented but we cannot SMS our European guests and so we use WhatsApp chat groups for them. Integration is really important because it's how we are all able to communicate. I'm also not able to SMS them their codes with OR because they have foreign cell phone numbers.
Agreed. Same in Mexico. Everything is done via WhatsApp. All guest communications happen in WhatsApp after the booking is confirmed.
PLEASE ADD THIS TO OWNER REZ!!! My property manager in ITALY REQUIRES all guests to send a WhatsApp message to the CHECK IN co-ordinator.
No, no news on the ongoing Booking.com API integration improvement work. I'd recommend following our product update blog for the latest updates.
Hi Ken, any update on this item ? For my specific use case, I am fine with the Booking .com API working as it is but to perhaps have an option in the API settings, to mark the surcharges as taxable before the Post to the OR DB of the data. This would allow my surcharges to come in naturally as Taxable instead of Non Taxable (since booking.com is charging Tax on them). Currently as a manual work around I have to go into each booking.com booking, convert to manual charges, change the surcharge to taxable, and then save it. This way the line pivot report shows the data accuracy. Thanks in advance.
Give the RedCarpet Waitlist a try. It's seamlessly integrated with your OR account. . . and it's free. You can get the Waitlist app without subscribing to the RedCarpet Guidebook app.
https://www.ownerrez.com/blog/integration-with-redcarpet-host
When trying to do a host review, by going from Booking into Reviews, in portrait mode you cannot tell which review link is for host. The “Reviewer” column is not displayed.
I tried changing size, attempted to scroll (it doesn’t).
But, when I rotated to landscape it is shown.
In this view, knowing which is Host and which is Guest is, at least to me, more important than "distribution", assuming that OR feels the need to limit fields. But a scrolling ability would solve it all.
Bump
This would be a great feature. We just had a few guests to do a call list but, we had to say we don't offer this feature at this time
WHOO HOO!!!! It's been so awesome to use the new setup!! Thanks as always OR Team!!
Hi James,
Thanks for writing in! The best way to get a new channel integrated with OwnerRez is to reach out to that channel and let them know you'd like an integration with OwnerRez established. Any third party app or OTA must utilize our APIs and typically when they see there is demand for the integration by having users reach out, that gets the ball rolling.
[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]
[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]
[Another topic was closed as a duplicate of this topic (Ability to correct the wording for cancellation policy)]
[Another topic was closed as a duplicate of this topic (Cancellation policy verbage)]
Hi I have a concern/question about the last sentence on my "quote to guest" form, regarding cancellation refunds. The very last sentence says: "All refund percentages are relative to the total booking charges, not the amount paid so far". This seems confusing, to me. It makes it sound like if the guest cancels before the 14 days, they get the full amount of the booking back and not just the amount that they paid so far ( the 50%). I hope my explanation makes sense. I asked O.R. to review and explain or change that sentence, but they claim that there is no way to change it. Any ideas or input????
Thank You! Melissa Hendershott
236571:2840784
This was released earlier this month. Enjoy!
Thank you, www.smokymountaincabinsbyowner.com is using the feature already!
This was released earlier this month. Enjoy!
Yes, you can! If you haven't caught up on this news, here's the Triggers Overview. From there, you can also see lots of examples.
Yes, I noticed that, thanks.
All the same, I had put a bookmark for settings page on my browsers' bookmark bar, and find that easier to get to.
This was released today! Enjoy!
Messages API was released back on April 17th!
This was handled in the new sidebar menu!
X icons were added earlier this month!
This feature was released on 5/22/2024! "Save Default" is now available on the filters for the most-used grids in-app.
For example, on the Bookings List view, click Filter.
If you don't want to see Canceled bookings any longer, select Booking Status and checkmark Confirmed and Pending.
Set any other criteria that you want.
Then, scroll/swipe to the bottom and check "Save as my default", then click/tap "Save & Apply.
Enjoy!
It's in Testing. Version 1 will be a nice addition. Thanks for your patience!
It is very unlikely OwnerRez would code such an integration in the near future.
However, it may be that this isn't necessary. The information you mention is all available in OwnerRez, and can be extracted in various ways, such as custom iCal feeds, custom email templates, and even Zapier integration.
What methods of ingesting data are available in Proptia? For example, would it be able to parse a properly-formatted email message, as OwnerRez can do with inquiries? Or read an iCal feed?
I am writing to request the development of an integration between OwnerRez and Proptia (Proptia.com), a gated community management system we use to manage our guests at our resort.
Currently, we manually input our guests' information into the Proptia app. Upon their arrival, our community gate security scans a QR code sent to the guest, which then prints out a pass. This manual process is time-consuming and prone to human error.
To improve efficiency, I propose an integration where OwnerRez can automatically send guest information—name, email, SMS number, check-in date, and check-out date—to Proptia. Proptia would then handle the QR code generation and distribution to guests.
Additionally, it would be beneficial to have the ability to configure when this information is sent to Proptia. Ideally, this could be set to X days before the guest's check-in date, with X being a configurable field set by the owner. For my purposes, I would prefer this to be 5 days before check-in, though I understand other users might have different preferences.
This integration would greatly streamline the check-in process, reduce manual data entry, and enhance the guest experience. Many vacation home owners at our resort use OwnerRez, and I am confident that this feature would be widely appreciated within our community.
Thank you for considering this request. I look forward to any updates you may have on this potential integration.
Agreed! Monthly reminder emails for long-term rental payments would be great feature to add!
