Feature Requests

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Can you write in to our Helpdesk and include some specifics as to whether you want this to be direct or which channels & your screenshots?

Thanks Adria

Hi Maged:

For Airbnb, you should be able to roll surcharges into rent.

For Vrbo , if you mark the surcharge as "categorize as a rent. line item"
You can also go to Pricing Preferences:
https://app.ownerrez.com/settings/pricing
Test those on Vrbo from a guest perspective and for direct bookings, by creating a quote.

Thanks Adria, 

But the problem is that rent is still broken out… The guests don’t really care if it’s classified as “rent” or “surcharge”. What they care about is the line item…. And I was thinking of imputing the fee into the “rent” line item….

Unfortunately I can’t include a screenshot over here but even if it’s classified as a rent item it’s broken out as a seperate “rent line item”.

This is one of the most needed features in my opinion.  Our peak season on Cape Cod runs from mid June to mid Sep and requires a one week minimum stay with a 90 day cancellation period.  For the other 9 months of the year we want our cancellation policy to be much more flexible.  Just because VRBO lacks this capability doesn’t mean that Ownerrez shouldn’t enable it for direct bookings or in conjunction with other integrated channels.  

No updates on our side yet. Waiting to hear back from Marriott. There is no ETA at this time.

Thank you Jenny, I was using Mail Chimp but they want a paid subscription as they reduced the number of free contacts down to 500... I just found Brevo and exported my list there so will be trying them soon.

I don't send out enough newsletters to justify a monthly subscription so am wanting the free options.

Any updates with this integration? Thanks!

Hi Maged:

For Airbnb, you should be able to roll surcharges into rent.

For Vrbo , if you mark the surcharge as "categorize as a rent. line item"
You can also go to Pricing Preferences:
https://app.ownerrez.com/settings/pricing
Test those on Vrbo from a guest perspective and for direct bookings, by creating a quote.

If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.

Depending on your payment processor, you could select a security deposit hold rather than a refundable damage deposit and only pay fees if you actually collect against the deposit. This is not an option for Lynnbrook Group.

Even if we could just do it for direct bookings through OwnerRez it would be helpful. I want to do it for the 2024 Solar Eclipse. In general, most places are offering no refunds given that it is a one shot thing. We don't plan on offering channel bookings during that time.

UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?

Make sure all your deposits have been successfully processed. If you see any with errors, you may be able to correct them, or if not, contact our helpdesk and we can assist.

As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?

I'm not sure I understand the issue fully, but reporting is not my strong suit. If using the Direct Remittance feature doesn't improve the report, write in to support and specifically outline the problem report and what it's showing vs. what you expect. 

[This topic has been closed as a duplicate of another topic (Changeover gap for select dates only)]

[Another topic was closed as a duplicate of this topic (Specific Day Changeover Restrictions)]

While not specifically applied to holidays, we do have the a change imminent for Spot Rate changeover restrictions which should provide similar functionality: Changeover gap for select dates only

This is a painintheass (PITA) I do now manually on every reservation.  This would be a game changer for us!  A trigger of conditions to add or remove tags would be incredible!!!!

I think this is the right way to go.  I'm good with them arriving or departing on the holiday - we can get it ready a day sooner or clean up a day later - just wouldn't want a flip.  so 3 options: no check-ins, no check-outs, no flips.  You can choose one or more...

Is it possible to set a number of uses for a discount code?  Our old system had a limit field you would specify when setting it up (either a number or no limit).  Then if limit 1, and used 1, it disabled it.  Maybe that's the feature request?

Isn't there an integration with Mail Chimp and Constant Contact?

I use Brevo but I require my guests to sign up for reservation related communications - this conforms to the CAN-SPAM Act and allows guests to both opt-in and unsubscribe too.

this gets 10 votes from me - I'd love to be involved in the beta of this.

I'd also add the whole expense side of the equation.   Currently only income transfers to QB.  But expenses, if you use the OwnerRez statements for owners, have to be double entered.  Any expense that needs to be rebilled to be an owner we should be able to add to their statement and have the sync transfer it - leaving it in only one entry point.

I like the addition of the "sticky filters" that were added, but I think we should be able to define our own default view.  In fact, it would be helpful if we could name and define multiple views, and use buttons at the top to switch to those views.  In the course of the day, I have to switch filters more than a dozen times back and forth to look for things, but it's always one of 3 searches.  If I had those three buttons at the top to switch the filter of the view, that would be fantastic. :)

Hi Joel!

I just checked and it looks like the duplicate payments are indeed fixed! I am so happy!

UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?

I have asked many times about how to work with the AIRNB split payouts, but I never really got an answer until now, although it's manual it may work, I will try it and see if it is worth the manual input, and I'll give it a shot.

As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?

Thank you so much for your response much appreciated!

Sue

It might sound nit-picky, but in Messaging, the selector really should be auto-set to the same type as the last message. 

For example: if last message came in on SMS, then SMS should already be selected for next outbound. 

Same for channel.

I doubt I am too different from many other users. When I get a message I am anxious to jump in and get it answered, whether desktop or phone. Too many times now I find a guest has sent me a channel message but the selector was set to SMS. Or vis-a-versa.

In 2023 I just don't feel like this is something I should have to track when my priority should be the content of the response.

Thanks for reading/listening.

- Chuck

Oh my gosh, this is life-changing!! How did I miss that this had been released? I've been doing it manually this whole time!

Hi,

Once the Vrbo commission import has been ran: https://www.ownerrez.com/support/articles/vrbo-commission-file-imports

The report: Listing Site Fees should display those for you (as long as they are correctly underneath the fees section of the transaction tab of any particular booking), and it does allow you to group by either month or property. But not both at the same time currently.

~Caleb

Per the comments above it was supposed to be out late last year but no updates although I asked for one a while back.  

Trying to figure how to track monthly Vrbo commission fees by property. Any suggestions? 

I agree as well. I talked to a few VRBO hosts and the Affirm payment option is very important to them. The VRBO PM integration rep also just told me this morning that Affirm accounts for over 30% of their payment options.

In fact if you filter for “Pay Later With Affirm” you’ll notice that over 85% of the properties have this option so our properties would end up being filtered out.

For an expensive rental this is a payment option for many people.

Is there any way to impute certain surcharges into the nightly rate? Kind of like Airbnb is doing?

Because multiple line items of surcharges is a turn-off for guests and many platforms are trying to reduce the line items for extra fees. Yet we still need to charge for some services to cover some costs without necessarily showing the guests every single fee separately (I.e. accidental damage protection and other miscellaneous items surcharges)….

Surcharges are currently broken out as separate line items… The guests don’t really care if it’s classified as “rent” or “surcharge”. What they care about is the line item…. And I was thinking of having the option of imputing the fee into the “rent” line item without breaking it out into a separate line item….

I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.

Hi BlueSky,

The problem with duplicate payments created from Split payout was resolved in the patch on Sep 6. If you are still seeing new bookings arriving after that date with incorrect payments, please write into support and we will take a look.

OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)

So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month. 

This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.

Support was made aware a while ago and I was told to put this in as a feature request.

Have you tried using the "Direct Remittance" input on a booking (see screenshot)? While it is currently a manual process to specify how much of the total payment was remitted to the owner directly, the owner statements and reports will use the value if supplied to accurately calculate how much is remaining to be paid to the owner (or billed to the owner if over paid).

I typically look at what reviews a prospective guest has left for other properties in an effort to know what I'm in for.

Uses:

• I have instant book on, so in those cases, I like to know of any complaints the guest made at other properties, if any. Do they leave long reviews about little details of the property, comments on responsiveness of host, or simply "great place in a good location", etc
• Guests who don't have enough 5 start reviews and need to request to book - These guests could be trouble and I 100% of the time look at the reviews they left for previous properties.

I'd like ownerrez to simplify this process. Clearly provide the reviews a guest has left.

I currently:

1. Click on the host who left them a review to open their Airbnb profile, noting the date/month of travel (typically 6+ months ago or more)
2. Scroll through the reviews received on the host's page to find the month that aligns with the guests month of travel
3. If the host has numerous properties, it's necessary to go through each property and scroll/load more reviews until you get to the 6+ month range

This would be great! I currently pay my payment processor every time a deposit is collected/returned even though there's no net gain. This adds up if you have a lot of short term stays. I'd be happy to waive the deposit for guests w/ good track record.