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I haven't gotten to test it out yet as we just started using Jervis w/ ecobee thermostat and we have a guest staying at property, checking out on Thanksgiving Day (yes, I missed that webinar about blocking holiday departures...)
Do you envision they will be able to send us messages through the portal instead of SMS/AIRBNB?
As we are working to re-design/overhaul the current guest forms, when all done, they will be able to function more like a booking portal that guests can reference pre-arrival, mid-stay (during), and after their stay.
Kathrina, I was also thinking about IFTTT a while ago but I could not find a widget for Ecobee which would work with emails? How did you do that?
Yes, in Arizona it gets cold enough in the winter and (obviously) hot enough in the summer that a combined guardrail means more manual changes as seasons change.
I haven't played enough with this yet, but if the guest sets the thermostat to permanent hold, does Jervis correctly override that to the vacancy setting after check-out?
Being in south Florida, I suppose I hadn't considered that (the heat & ac in same guardrail). I don't use heat function on Jervis. I added screenshots of Jervis' thermostat options for those not familiar.
Would love to be added to the Google VR beta if possible. We do use the Hosted Website functionality. I also work in tech, and was a former frontend dev - so think I could provide value in terms of beta feedback.
The problem with the current guardrail implementation is that it covers both heating and cooling in one range.
This is problematic since allowing a guest to set the temp to 68 deg when the outside temp is over 100 deg is both wasteful and detrimental to the HVAC unit, as is setting the heat to 78 deg when the outside is below 32 deg.
I reached out to them about this and their reply was that their mid November 2023 update should include a separate heat and cool guardrail.
+1 for Jervis!
I use Jervis for my door locks and have been happy. I just added my ecobee thermostat since I learned they have an offset feature where you can have it start cooling X Hrs before a guest arrives and then adjust temp again X hrs after guest leaves, (e.g., 6 hours after guest leaves it goes into vacant mode so cleaning crew is comfortable). Jervis also rolled out a new feature called "guardrails" which prevents guests from raising/lowering the temp beyond certain set levels. This is why I ultimately started using Jervis for my ecobee rather than manually adjusting temp. I had a guest unintentionally set the AC to 85 during our recent heat wave and then complained when they got home that the house was hot. For now, I use guardrails to require temps to be set between 68-78 while guests are there.
Thank you for the update! Would this change any focus on the website builder package that you have as well, since it sounds like this will be required to utilize Google Vacation Rental? We originally opted to create our own to give us more options and I see a lot of other PMS out there that also offer website builders (some more attractive than others).
This example has a nice design from Boostly - https://neeksleeps.com/. I'm not sure how much of theirs can be done by the owner or if they do theirs on an individual client basis.
Super helpful thank you!!!!
Woohoo, thanks! :)
Yes - very soon now. :-)
It is important to keep up our response rate on Airbnb, and since OwnerRez added automated reviews this is the one feature that is keeping me from cancelling my Hospitable account. Are there any plans to create an auto response message for Airbnb inquiries and requests?
Does this mean Q4 launch is a no go?
It would be great to have a place where we could store files such as management contracts with owners and Direct Deposit authorization pages (perhaps I overlooked this somewhere?).
Furthermore, I believe it would be amazing if the Forms page could also be used for Owners so that these types of documents can be created here and then e-signed by the owners as well as guests.
Use a website like https://ahrefs.com/traffic-checker to post approximate traffic volumes of various API connection options. Ideally, it would be continually updated, but even a snapshot would be helpful, e.g., once a year the volumes are updated.
This is something I currently do manually but I think it would be helpful to the OR community to have these numbers
Yes, this is in the pipeline. Inquiries triggers is in testing now, and then quotes triggers is after that.
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Do all the people requesting this realize that this functionality is readily available from 3rd party integrations. Jervis (www.jervis.systems) does this and I think they had a promo on free thermostat syncs for rest of 2023
Don't we want OR to prioritize an Integrated INBOX, fix accounting, etc (that can't be done by 3rd parties) instead of wasting their time on things that are readily available?
Someone please explain their logic here... if you want it for free it is highly unlikely as it costs to operate. OR will likley charge for it just like they charge for the Schlage integration
Do all the people requesting this realize that this functionality is readily available from 3rd party integrations. Jervis (www.jervis.systems) does this and I think they had a promo on free thermostat syncs for rest of 2023
Don't we want OR to prioritize an Integrated INBOX, fix accounting, etc (that can't be done by 3rd parties) instead of wasting their time on things that are readily available?
Someone please explain their logic here... if you want it for free it is highly unlikely as it costs to operate. OR will likley charge for it just like they charge for the Schlage integration
Thanks for all the hard work that went into integration the Schlage Encode Lock.
Suggestion: Use the Guest Name instead of Booking # for the access code name
There are times when I log into my lock to see if a code is set, change the access in some way, or check the access history. With that in mind it would be much easier / better to use the guests name. Currently I have a long list of Booking ID # and that forces me to have to log back into OwnerRez and match the ID number to the guests name.
Here's a mock up showing how it currently looks compared to how Remote Lock names the code (John Doe).
Very sorry you're disappointed with the GVR connectivity!
We were trying to provide our clients more flexibility in the integration and initial signs showed that our plans should have worked with Google. However, we are now finding this is causing issues with Googles Pricing Accuracy, so we are having to go back to the drawing board and re-engineer our solution.
If there's anything else we can help with certainly let us know!
Yep Thanks to Chuck K you will see his request for this in Oct 2019 and he gives his setup for each of these triggers.
It seems like a lot of work but it works and is awesome!
Hi Carole,
I wanted to take a second to thank you for your insight, we have some exciting changes in development regarding SMS that I can't discuss too much about. But I wanted to let you know we are making steady progress towards fixing these issues and several others.
~Caleb
Hi Scott - OwnerRez Feature requests are opened by users, so I encourage you, if you feel so moved, to start one for Yale/August Wi-Fi Locks integration. At present, unless there is significant interest we won't be doing it due to integration costs.
