Feature Requests

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We plan to do the pilot of the Vrbo Reviews API (which will essentially just replace the need for Channel Bridge to bring in Vrbo reviews) as soon as we can, but Vrbo Messaging delayed our timeline. The Vrbo Reviews pilot does not include the automatic reviews functionality. Vrbo is working on it but it will be later this year or sometime next year before it's ready for partners to work with.

Hi Doug, Thank you so much for taking the time to provide this info. I am Canadian but my properties are in the USA. We mostly have US-based clients but also Canada. Do you know of any processors that do the interchange + ... and do not charge an extra percent or fee for what they call "international" customers for a business in our position. Also will do Canadians?  My cell is 604-808-1084 if you prefer. Thanks, Jill

Hey OR team,

It would be so much easier for admin if I'd receive invoices in PDF by e-mail, instead of logging in and clicking through.

Thank you

Thanks for the update and for not rushing it.  Nothing is worse than having a long-awaited feature only to have problem, after problem, using it.

Not sure what you're referring to?  Our existing multiple-month calendar is mobile compatible and looks fine on phones:

You must be fairly close to releasing since the Google Vacation support page lists OR as a partner:  https://support.google.com/hotelprices/answer/11946834?sjid=5597856890078738643-NA

Here's an official update! Please be assured that the Google Vacation Rentals integration is our number one channel priority and it has been for months. The certification and testing process is complicated and we're working to get things right from the start. Many OwnerRez users will be signing up to use Google Vacation Rentals so we need it to handle the demand as well as our API connections to Airbnb and Vrbo do. Our competitors rushed to get their GVR integration out and are now paying for it on the backend.

Here's a sneak peek though of how close we're getting - this is an actual property listing that is pushed via OwnerRez to Google Vacation Rentals as part of our testing:

While it looks complete, it's not yet. But we do see the light at the end of the tunnel. So more to come, sooner rather than later.

P.S. You may have seen over on our Blog, since the beginning of 2023, many other partnership integration announcements (e.g. Wheelhouse, Turno, Breezeway, Minut, Lynx, Nofie), but please note, those companies are integrating to OwnerRez and have worked many weeks and months to do so with their own resources.

Thanks again for your understanding during this process!

Wheelhouse has officially released their integration with OwnerRez!

https://www.ownerrez.com/blog/integration-with-wheelhouse 

Many of us are “watching” this topic for official updates on Google Vacation Rentals. This means that every response and discussion gets sends a notification. There are great discussions going on on social media (unofficial Ownerrez group etc) where you can discuss these things all you want but it would be nice to keep this to significant discussions and updates on the topic. Thanks. 

We're in an area that has quite a few Glamping sites and that is our niche' so we're seeing more activity on this site.  I'm on Vrbo but I don't come up on Expedia.  I have friends with similar properties (11 cabins on 1 site) that are encouraging me to move to RezNexus.  I've been resisting with the hope OwnerRez gets these sites connected but really struggling to wait much longer. 

Glamping Hub - 0 bookings in YEARS, disconnected; Expedia - Vrbo already lists your property on Expedia. 

I sure hope they get this and others set up - with the economy and competition I need to be listed in as many places as I can.  I love OwnerRez but honestly am looking at other PMS that are compatible with Google, Expedida, Glamping Hub, Lodge Lovers, and others

Ouch! Come on...

They sure did! Hostaway went live with this several weeks ago. OwnerRez is diligently working on this too and will deliver it to us in top notch quality as always.

Looks like Hostaway beat you to it!

Is anyone else interested in this feature, even if you weren't a cleaner?

Hello,

We manage a number of condos and need availability of “support account” which provides message read/write access and calendar views only. In other words only need to give access to calendar and inbox only, blocking financial info and reporting functions.

It can/needs to be a feature that may be turned on/off when main account owners cannot manage (vacation/other life issues) for a limited time. This can increase the use of ownerrez and help owners to expand their #units with management support.

Thanks

Good morning! I have Kaba lock integration currently but don’t love it. Recently tried Sifely and it is SO much more user friendly and no subscription fees. Would love integration with Sifely Lock

I'd extend this request to also include showing the full channel message (the same problem happens with email alerts of channel messages). I've had some instances lately where a guest sends a channel message and I don't realize there's more to it than the preview (one was sent to me after they checked out, and the preview was something like "We had a wonderful stay!" and I didn't click through as guests frequently send those messages and they don't require action. In this case, the guest sent a second sentence that said they'd left a lost and found item that they'd like shipped back, and I didn't see that for a couple of days until they bumped their message and asked if I'd seen their request. Oops. Including the full text of the reply would have prevented me from missing that!

(And yes, Ken, I understand the reason for not implementing this, but OR should be smart enough to figure out how to properly route the reply if someone replies to the alert email--Vrbo does if you reply to the email alert from them about a channel message.)

FWIW, separate request, but I'll mention it here: since I primarily live in the Ribbon View on OR but I now have nearly 100% of my communication via channel messaging (Vrbo+Airbnb), having a preview of my channel messaging inbox on the Ribbon View would be fantastic and prevent me from missing communications from guests. I'd imagine the folks who use SMS would like the same--and a unified inbox with email as well would be great once that is implemented. There really should be a primary "Dashboard" view that has the calendar and unified inbox and other important things to be aware of.)

Working on reimbursing security deposits and normally I ask for a review. But am finding a good % have now stayed 3 or more times with me so I want them to do a Google Review.

To make it easier to identify those that have stayed multiple times could you identify this on the booking page? Instead of me having to click on Guest Record yada yada
Want every possible way to identify those who have stayed multiple times wink wink

That's because messages within 30 days of a past sales interaction are considered to be related to that sales interaction, and thus are not spam or marketing.  Allowing emails longer than that would add additional legal requirements and complexities.  It's cleaner for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".

Of course, you are perfectly free to export your guest list to Excel and use it in another system that is designed for general email marketing - there are many of them around with good reputations.

At some point in the future, we'll probably add more capabilities here, but because of the growing legal restrictions, this would be more complicated than it might at first appear.

It's because we found that, when we tried including the entire message in the email, folks would just reply to the email, which doesn't work.

By requiring you to click the link to go to the website to read the entire message, people will also reply there, which does work.

We plan on improving how this works over the coming months in a variety of ways.

I'm not sure why a trigger is limited to no more than 30 days after check-out. I'd really like to send my guests some follow-up messages later than that, inviting them back and giving them a special offer. Can you not let us create further-out triggers?

I believe we recently got the spec from Vrbo for beta dev and testing.

Any update on this implementation?

I have a Schlage encode lock at one of my properties and an OR integration would save me a great deal of time and hassle, plus greatly reduce the danger that I'll fat finger an important date or time or forget to change dates on the Schlage app when booking dates change.

Not sure why you couldn't do that already?  Create a property-level custom Field Code {TRASHDAY} and use that in your email messages liked "The trash is picked up on {TRASHDAY}."  Then, for each of your properties, enter the appropriate day(s) of the week in that field - "Monday", "Tuesday and Thursday", etc.

It would be great to have property fields that say

- what days the trash gets picked up

- what day the gardening happens.

- perhaps a flexible format that can then be included into emails

Hi Nancy,

If you scroll down more in that drop-down for the Bookings columns, you'll see that there are Expense Categories as well as Surcharge Categories.  As you noted, the Expense Categories for CC and Channel fees are there.

See here:

We use a custom view for our Owner Statements that shows the different fees paid for each booking in the Bookings section (top part of the statement). We tried to add Credit Card Fees to this view, but the Credit Card Fee values don't populate (see screenshot). The do correctly populate in the Expense section of the report. I believe this is because it's an "Expense Category" and not a "Booking Category". We'd like to request the ability to add fields from the Expense Categories to the Booking section of the Owner Statement. Thanks for the consideration.

It would be nice to have a full page calendar widget for cell phones similar to Googles calendar widget.