The OwnerRez Safeguards area allows you to configure your account security settings, including two-factor authentication. This protects your rental business from unauthorized access, preventing financial loss, booking manipulation, and guest data breaches. It also ensures that only you can access sensitive property information, reservations, and payment details.
* Idle Session Timeout (#idle-ses...
Discounts attract more bookings during slow periods, fill calendar gaps, encourage longer stays, build customer loyalty, generate positive reviews, and help compete effectively against other properties in your market.
OwnerRez Standard Discount Types are pre-configured discounts (including length of stay, early bird, last-minute, or rate adjustment) applied to all direct bookings and synced to yo...
OwnerRez Standard Discount Types are pre-configured discounts (including length of stay, early bird, last minute, or rate adjustment) applied to all direct bookings, and synced to your channel integration listings (e.g., Airbnb, Vrbo). To encourage guests to stay longer, you can create discounts based on Length Of Stay (LOS), such as weekly or monthly discounts based on a percentage.
* Length of...
OwnerRez Standard Discount Types are pre-configured discounts (including length of stay, early bird, last minute, or rate adjustment) applied to all direct bookings, and synced to your channel integration listings (e.g., Airbnb, Vrbo). Early bird discounts boost bookings, improve cash flow, reduce last-minute vacancies, and can attract well-organized, budget-conscious travelers.
* Early Bird Dis...
Discounts attract more bookings during slow periods, fill calendar gaps, encourage longer stays, build customer loyalty, generate positive reviews, and help compete effectively against other properties in your market.
OwnerRez Supplemental Discount Types are pre-configured discounts (including discount codes and manual or optional discounts) that you can optionally apply to direct bookings (only)...
Discounts attract more bookings during slow periods, fill calendar gaps, encourage longer stays, build customer loyalty, generate positive reviews, and help compete effectively against other properties in your market.
While OwnerRez Advanced Discounts offer the most flexibility, remember that they can be optionally applied to direct bookings (only) or manually pre-arrival by you.
Because not al...
Short-term vacation rental surcharges are additional fees charged on top of the base rental rate when booking a vacation property. These fees help cover various operational costs and services related to maintaining and managing your short-term vacation rental property for guests.
OwnerRez Supplemental Surcharge Types are pre-configured fees (including optional, manual, and offline surcharges) th...
Short-term vacation rental surcharges are additional fees charged on top of the base rental rate when booking a vacation property. These fees help cover various operational costs and services related to maintaining and managing your short-term vacation rental property for guests.
While OwnerRez Advanced Surcharges offer the most flexibility, remember that they can be optionally applied to direct...
OwnerRez offers many different payment processing () options, including the ability to accept credit cards () . However, we are not a credit card processor ourselves. We integrate with m...
Protect against identity fraud, problem guests, and chargebacks with Authenticate, a guest screening solution that fully integrates with OwnerRez to help you automate guest vetting.
With Authenticate () , hosts and property managers can feel more assured about their screening proce...
AutoRank Concierge () works seamlessly alongside OwnerRez to help property managers maximize visibility on Airbnb, increasing bookings and revenue, without adding extra work to their plate.
The Concierge team securely accesses your listing data through OwnerRez, optimizes it with A...
Make more money and streamline guest communication with Yada () - the first AI-powered platform designed to automate guest messaging while growing revenue for your hospitality business. Yada features 24/7 auto-respons...
Revy () is a revenue management service purpose-built for short-term rental operators. Our expert team and data-driven tools help maximize your income by optimizing nightly rates across all seasons, channels, and booking trends. Whether you manage a single Airbnb or an entire portfolio, Revy brings professional-gra...
Subject
Cancellation Policy Grace Period Behavior Update Body
Hi [first name],
We're reaching out to notify you about an update to how grace periods work when using Vrbo cancellation policies in OwnerRez.
In the past, some bookings may have received a grace period even when a built-in Vrbo cancellation policy (like "Firm" or "Moderate") was selected. However, built-in policies provided by...
Subject
Duplicate VAT Fee on Some Airbnb Bookings Body
Hi [first name],
We're reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings...
Subject
Webinar With AIPEX This Week! Body
Hi [first name],
Join us live with AIPEX on Thursday, April 10th, at 1 PM Eastern and 10 AM Pacific time!
In this webinar, we have an in-depth look at the AIPEX 3-in-1 solution—featuring in-property smart devices, the mobile AI Concierge app, and AI-powered messaging—along with the four...
Subject
Action Required: Update Your Bambora Integration by June 1st! Body
Hi [first name],
We're reaching out because you're currently using the old Bambora integration method in OwnerRez, which is being deprecated. To ensure uninterrupted payment processing, you'll need to update your integration to the new method by June 1st, 2025.
This change requires a quick update inside your Bambora...
